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Wish
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1.1 4437 Reviews

How responsive is Wish's customer service?

18 Resolved
4292 Unresolved
Absolutely frustrating 🫠
It's quite possible that Wish is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Wish's silence.
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Wish shoppers reviews and complaints 4345

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Newest Wish reviews and complaints

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O
1:21 pm EST
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Wish usb bluetooth speakers, mini projector

Same prob as everyone else. I've waited a month, it's now a week past due dates. When I inquired about tracking they sent email stating a refund. Wtf at this point my products should be here. I never ever asked for refund. Where are the products. And yes at this point give me my money since I never received any product or was told they would never arrive. O actually the watch and glasses showed up weeks ago, just not the electronics. And there's no way to find out what's going on. #### CHINA shady ### business practices. So for products ordered 14-19dec I still have neither products or money and have no clue where the products are

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4:39 pm EST

Wish headphones

I had ordered some bluetooth wireless headphones on December 7 & my package was supposed to arrive over a WEEK AGO and it still has NOT arrived. Im very disappointed, you guys sent me an email saying you guys will refund and still deliver the package but the package isnt here and i havent gotten the refund so whats going on! I would love to have something happen, either it gets sent right away or i get a refund like you guys said. My email is [protected]@gmail.com contact me if needed.

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3:04 pm EST

Wish Wish.com

I used to love your company. I bought things all the time. I placed an order in early November. I spent almost $400 on products, a total of 26 items never showed up.

I ordered these items for Christmas presents and when they didn't show up I had very upset kids and family members.

I am extremely unhappy and depending on when and how these items arrive I may no longer use your company for my online purchases.

I would request a refund however having to individually request a refund for each i team of the 26 missing from my order, is an inconvenience!

Please fix this!

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2:44 pm EST

Wish princess castle tent for kids

I ordered a princess castle tent for my daughter for her birthday back in early December and it still hasn't arrived. Instead I just got a bag of plastic balls. I went through the return process and they made me pay for shipping for their mistake and I still haven't received the princess castle tent for my daughter whose birthday is in a week. I am so frustrated! I tried to call and talk to a live person and all I got was voicemail after voicemail telling me to contact them through the internet or app and they never get back to me. First off, I should not have to pay for shipping to return an item that they sent me in error and secondly...where is my item that I ordered. And third, it's very unprofessional to not have a phone number where a customer can speak with a live person or management. This wish.com website and app is crap and it's ripping people off and fraudulently using people's credit cards. I DO NOT recommend this website or app or any of it's affiliates to anyone!

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9:41 am EST

Wish did not receive item and no longer have it in my order history.

I placed an order back in November of 2016 for a kitchen gadget "Kitchen Cling Film Sauce Bottle Storage Rack Paper Towel Holder Kitchen Accessories". It stated that it would arrive by 12-23-16 so it would be in time for Christmas. Then after Christmas, I received another message that the item was delayed and would be here by 12-31-16. It is now 1-17-17 and I still have not received the item. I looked on my account to see if I could get a refund and the item is no longer in my order history. I did not delete it as I kept looking to see if it would still arrive. So, now I don't know how to either still get the item or get a refund because I don't have it in my history. Is there any way to be able to still either get the item or get a refund?

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12:32 pm EST
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Wish re: order #[protected] on dec 3, 2016 size 10

It has been more than 12 weeks and I have not received 3 items! Item 1. Black long sleeved shirt with zipper on front. Item 2. Dark blue dress shirt with chains designed. Item 3. A brown watch. I've had ordered many items from this website (wish.com). So I'm asking to plz resolve this problem as soon as possible. Sincerely Your Loyal Customer! Raul Aleman New Phone # [protected]. Thank You...

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11:07 am EST

Wish foot pegs axel bolt covers mirrors saddle bags turn signials etc.

Spend over 600 in 1 order and ony half my stuff made it says refunded if you wanna do that for the wait thats fine but i want the multiple products I've purchased and had to wait so long on i need theses parts!#yesterday#horrible service
Sincerely, cory brown

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J
10:22 am EST

Wish paid for merchandise and never received it

I bought a yellow pen that checks to see if wires are live with electricity, a voltage meter pen and it never arrived. I also bought a security pencil camera and it also never arrived. My account used to have a rating of 16 and has now dropped to 3 including my account history and purchase history which has disappeared. I can't see any of my order history. My user is is 5785001c04fd426d2cf4c09.
Can u help me get my merchandise and restore my account history

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Update by Julio Ramos
Jan 16, 2017 10:25 am EST

I'd like to hear back from anybody from wish

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C
9:15 am EST

Wish my order from wish

I cant get ahold of anyone i ordered 164 $ worth of items now saying it been refunded when i never ask for it to be i also have not got my money back i need to speek with someone to clear things up i do still want the items but if i am going to have these problems i wont my money back i have no idea what is going on and i have tried emailing and no one has gotten back to me

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4:04 pm EST

Wish black lace up boots

I started to have trouble adding more than one thing to my cart, so I tryed different things to add things my cart. Then I tryed completing my order and it just got strainger. I thought I was still atting things, but I was confirming each order one by one. I didnt know that and now I find out I payed for 2 pairs of boots and I just need one pair. I need my money back for one please

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1:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish not receiving my order I paid for

I have order two out fits and have not received them. It's been over 8 weeks.

Where is my order to 3 copper crescent, caloundra west queensland 4551?
Infant batmn out fit boy and girl.

Where is it? You just steal money.

I demand my order of I will make a massive complaint.

I have paid for 2 items I expect to receive them next week.

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Jayzen69
, US
Jun 09, 2017 3:47 pm EDT

I've been ripped off by wish more than once. In one case they refused to resend the item or even refund the money. They're thieves!

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L
7:44 am EST

Wish woman's winter thicken keep warm jacket

Please I bought a woman's winter thicken keep warm jacket from wish. Com, the Vivi fashion store with the order ID: 58273ddf695eda424a398c22 which email was sent on 16.11.2016 that my order have been shipped and the Delivery Estimates was 13.12.2016 - 23.12.2016.
Unfortunately, I have still not received my order. Please kindly help me find my order.
Thank you very much for your concern.

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S
7:26 am EST

Wish I'm not receiving my perches

I paid for everything, but I'm no receiving my item's, I know I paid the money came out immediately. I am stillwaiting for a jacket, 2 dresses a purse and a few pairs of leggings. I also tried to buy more and you wouldn't let me. I've been trying to figure this out since early December, I have sent several emails w/ a picture of the card I used for those items. I'm very frustrated please someone call me!

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A
8:53 pm EST

Wish undelivered orders

Hi,
I place an ordered at your participating seller Wish (Contextlogic Inc) last November 11, 2016 for $31. 50. It is red dress supposedly for our Christmas party. Unluckily it did not arrived until now. I was billed for this ordered and I paid it through my PayPal account. The trans. number was 6UW68842XE462713T and the Invoice number was 58266adbae76c4224c9409b3. Please help me get my money back.

Ana Dolan

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D
6:40 pm EST

Wish I have purchased two jumpsuits

Poor parcel an missing parcels.. I only received one of the jumpsuits. After driving 15 miles to an from delivery location. Also upon exception the quality is poor. Did someone send me a sample... Because I didn't want that... I wanted something with an entry point to try on.. Nobody plus size puts an outfit on through the neck with out at least a zipper or button ensuring easy access contact me asap... As this will be my most horrific experience ever. Happy birthday to me... You guys really out did yourself

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3:52 pm EST

Wish unauthorized package

My friend and I are customers of wish. She received swimwear 3 days ago with my credit card information that was unauthorized by either one of us. Upon further investigation, the package was bound for my address however, it was delivered to hers. It was bought to my attention because she notified to me to inquire about it. It was a two piece bikini that is not the size of either one of us. Further more, the bag states that the contents contain an extra large shirt and not swimwear. Wish is shady and I no longer trust them. I would like all of my personal information including my credit card information, deleted from their data bases, as well as their affiliates data bases.
Thank you,
Marchell leekins
1028sarandon drive
Stallings north carolina,
28104 cell phone # [protected] [protected]@gmail.com

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1:05 pm EST

Wish psp handheld

My order was placed December 1st it was received I'm supposed to receive my package on January 5th my package was never received I sent the message nothing was done after sending a message I received something saying January 12th on January 12th I never received my package I sent a text stating that I hadn't received it I also push the button because it asked did I receive the package I said no somehow or another it's not showing that I have received my package I've never received the package there's no contact number and there's no one responding to text messages I am a first-time customer from the looks of it I'm going to be a last time customer you have to have a better way of contacting you when problems like this occur all I want is my product or my refund

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8:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish online purchase

I recently signed up to wish last night and went to make my first purchase. It gave a prompt that my visa didn't match up with my billing address. I re entered it several times (17 to be exact) and didn't work. I called visa only to find out you guys charged me $1.36 every time I attempted to get the transaction to work! I am emailing you to let you know something is wrong with your online service but also to get these charges withdrawn. I really hope someone can contact me asap and assure me I won't get charged for this technical failure on your part. Thank you.

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4:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish smart watches

I did order 2 heads phones and 2 smartphones also 1 walk out band bracelet.
The total amount was 107 or more I have my statement from my bank.
I received my headphones and walk out band bracelet the other 2 smart watches ⌚️ I didn't find them, I can't speak with them, I can't text them
The customer service no good. When I try to call them voicemail, I can't leave

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Update by SELONEL p Altidor
Jan 12, 2017 5:02 am EST

I mean 2 smart watches not 2smartphones

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R
4:15 pm EST

Wish fraud

I recently placed an order on wish.com about three weeks ago. A week after placing my order a huge unauthorized transaction was made on my credit card. Some one on the website used my credit card information and spent $600.00 at the Delta hotel. For my order that I placed, not a thing has changed with the tracking information since December 28th, it is now January 11th. I will never be ordering from this website again and I advise you do the same so something like this doesn't happen to you too.

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Wish In-depth Review

In Summary: Wish.com offers a unique shopping experience with a vast array of products at competitive prices. While the user interface is straightforward, the product quality and authenticity can be inconsistent. Customer service and shipping policies vary, and the mobile app provides a convenient shopping alternative. Wish's commitment to legal compliance and data protection is noteworthy, although more transparency in environmental and ethical practices would be beneficial.

Website Navigation and User Interface: The website is user-friendly with a clean layout and design, making it easy to navigate. The mobile responsiveness is commendable, ensuring a seamless shopping experience across various devices.

Product Range and Selection: Wish.com boasts an extensive variety of categories, from electronics to fashion. Availability of items is generally good, with a mix of common and exclusive products that cater to a wide range of tastes and needs.

Pricing and Value for Money: Prices on Wish are highly competitive, often lower than on other platforms. The site frequently offers discounts and deals, although there is no formal price matching policy.

Search Functionality: The search functionality is robust with various filters and sorting options. Search results are relevant, and the speed of search is satisfactory, allowing for efficient product discovery.

Product Quality and Authenticity: Item descriptions are not always accurate, and the authenticity of branded goods can be questionable. User reviews and ratings are helpful but should be read with caution.

Customer Service: Customer service responsiveness varies, with some users reporting delays in problem resolution. Multilingual support is a plus, catering to a global customer base.

Payment Options and Security: Wish offers a variety of payment methods and employs standard payment security measures. The checkout process is straightforward and user-friendly.

Shipping and Delivery: Shipping costs and options are clearly presented, although delivery timeframes can be lengthy. Packaging quality is generally adequate but can vary depending on the seller.

Return and Refund Policy: The return policy is outlined on the website, but the ease of the returns process can be improved. Refund timeliness is inconsistent, with some users reporting delays.

Mobile App Experience: The Wish mobile app is feature-rich with good performance. It is compatible with different devices, and user ratings on app stores are mixed, reflecting varied user experiences.

Customer Reviews and Testimonials: There is a high volume of customer feedback available, with an overall sentiment that ranges from positive to negative. Reviews seem to represent a broad spectrum of experiences.

Social Media Presence and Engagement: Wish is active on various social media platforms, with a reasonable response rate to customer inquiries. Promotional content is frequent, aiming to engage with the customer base.

Environmental and Ethical Considerations: Information on sustainability practices and ethical sourcing is limited, suggesting an area for improvement. Corporate social responsibility initiatives, if any, are not prominently featured.

Loyalty Programs and Incentives: Wish offers a rewards system and member exclusives, which can add long-term value for frequent customers. However, the benefits of these programs could be better highlighted.

Legal and Compliance: Wish appears to adhere to e-commerce regulations, with a focus on data privacy and protection. The respect for intellectual property is upheld, which is crucial in the online marketplace.

Overall Shopping Experience: The overall shopping experience on Wish.com is a mixed bag, with the main pros being the low prices and vast product selection. However, the cons include variable product quality and potentially long shipping times. Compared to competitors, Wish stands out for its pricing but could improve in customer service and product authenticity. Recommendations for improvement include enhancing the quality control of products, providing more transparent customer service, and improving shipping and delivery reliability.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting.

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- Submit your complaint by clicking the 'Submit' button.

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