SUBMIT A COMPLAINT / princess castle tent for kids

San Francisco, CA, United States
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I ordered a princess castle tent for my daughter for her birthday back in early December and it still hasn't arrived. Instead I just got a bag of plastic balls. I went through the return process and they made me pay for shipping for their mistake and I still haven't received the princess castle tent for my daughter whose birthday is in a week. I am so frustrated! I tried to call and talk to a live person and all I got was voicemail after voicemail telling me to contact them through the internet or app and they never get back to me. First off, I should not have to pay for shipping to return an item that they sent me in error and secondly...where is my item that I ordered. And third, it's very unprofessional to not have a phone number where a customer can speak with a live person or management. This website and app is crap and it's ripping people off and fraudulently using people's credit cards. I DO NOT recommend this website or app or any of it's affiliates to anyone!

Jan 17, 2017

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