Wish shoppers reviews and complaints 4345
Newest Wish reviews and complaints
a outfit that is pink and white that has the number one on it
I didn't order the outfit I put it in my shopping cart and was going to purchased it when I had the money I was charged sixty one dollars for three outfits I've emailed wish twice and nothing has happened I am very disappointed I have always order from them and had no problem until December fifth I am requesting a refund please and thank you I looked at my bank statement that's how I figured it that I was charged sixty one dollars
solar fountain
The product that was delivered was missing parts. It didn't work. I filled out the information online at the Wish site and attached a picture. I got a response stating that the cost would be re-funded to my credit card. But I never got the refund. I never got the amount credited on my credit card. When I went back online at the Wish website, the message was that the time had expired to get a refund. I still want the refund.
they cheat folks everyday...especially me and my dauighter...I am so sorry I recomended wish.com to her...
'Carol Bernett' - really?
We encourage being honest in posting to this website.
Return Policy
We want you to be completely satisfied with your purchase on Wish and our family of apps. Our 5-Star Guarantee means we're committed to providing customers with the most delightful shopping experience possible. We're always available and happy to help with any questions. If you need to request a refund, please contact our Customer Support Team within 30 days of delivery.
How does the return policy work?
To start a return, the button below will direct you to your Order History page. From there, simply choose the relevant item(s) and click on ‘Customer Support’ to communicate directly with our customer service team.
View Order History
Customers may request a refund on any order within 30 days of delivery.
Our customer service team strives to respond to all requests within 72 hours or less. We're always available to help!
Once an order has been placed, if you change your mind, you may cancel your order within the Order History section before it's been shipped.
After an item has shipped, if you’re unsatisfied for any reason, you can always contact us for further assistance.
How will I receive my refund?
Refunds are processed back to the original payment method used to purchase the order.
Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
If you used OXXO or Boleto, Ebanx will issue your refund based on your payment method.
All Wish gift cards are valid as a one-time use only. We unfortunately cannot credit Wish gift cards back to your account once they’ve been used.
Wish does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.
How are my promotions applied?
The balance and expiration date of a Wish gift card may be viewed in the Rewards section of your account. It will automatically be applied to the cost of your next order for all eligible products.
Wish gift cards cannot be applied to shipping costs. Gift cards expire at midnight on the expiration date.
Promotions are limited time offers and valid based on the terms of the offer. Promotions are not reissued once they have expired.
items ordered and paid for
I ordered boots, sweaters and sweatshirts and earrings on December 1, 2017. I was able to see when the items were being sent out and now it says that I have not placed an order but yet they took the money out of my bank. I want what I've ordered or my money refunded now, if you can take my money when I place an order then send me what I ordered or put the money back in my bank now !
someone ordered stuff from wish, I don't even have an account and I tried to talk to tech online how to get my money back but I'm not paying for that or stuff that I didn't order. Wish came up on my facebook page and I tried to see what was in the cart and order status and it shows empty, I called my bank and $109.17 was taken out of my account. I want the money refunded and the order cancelled now.
someone filed a complaint before I got all my information changed about ordering items and paying for them but not being able to track them or not finding the order. I did not write this complaint because I never ordered from you.I still have not even opened an account with you and I won't order clothes or boots online when I have to try all my stuff on before buying .
I ordered an engagement ring a few weeks ago and I would like to get another one for Christmas can you guys help me out ...please MY NAME IS HENRY VIENS 4 WAMSUTTA WAY EASTFREETOWN MA. 02717 PLEASE CONTACT ME WITH SOLUTIONS ...THANK YOU ...MY EMAIL IS HENRY.VIENS@AOL.COM THANK YOU
and then, after you put your comment here, it tells you to check text spelling errors before submitting a comment...and the spelling is correct...they do not want to help you ever
this is a fradulent stealing business, will not help you and only wants your money, take the money and if item is defective, they do nothing, and if you send pics, they say the pics are not good enough...do not order from them, they are cheaters..
items to small and I never received my other items
I order 6 jackets and 6 shirts and the jackets are to small I haven't received my order stuff, I want A full refund on all the stuff I bought and the jackets are nothing like the pictures and they are real cheap no good quality at all these where Christmas gifts now I have to wait until I get my money bk to go find something else for people I just want my money back asap thank you Ms.Adams I just want my money bk
phones/eyeglasses not received
Where is my items the two phones that for £24 each plus £10 each for posting. The other two for £53 each plus £10 each for posting and my four eyeglasses haven't been received! This is the third time am writing to the customers support / complain team, no response from both side.This is not good enough customer should be treated good.Please can the customers support/complain team tell me what is going on concerning my orders at list respond by email.
I placed an order November 11th four phones five eyeglasses, I received two phones for my kids and one eyeglasses. I still haven't received the remaining two phones which is more expensive than the two i received for my kids, and four eyeglasses. Please cross check and send me my items.
I order four phones five eyeglasses still haven't received my two phones four eyeglasses. Please kindly send me my remaining items please.
I haven't received my items two phones four eyeglasses, please kindly track and send my items.
products not received
I have NO time for Wish anymore. I've ordered MANY items in August 2017 and still have not received half of it... A few things that makes this "company"a hack...
1. After starting to use Wish, my account has been hacked, and another company took a large amount out of my account. It took my weeks to get all the paperwork done through my bank, following up with an overseas company, and STILL I wont get all my money back... Refund Policy!
2. Why do I have to pay an extra fee at the post office to get all my packages?! I've paid for the item and the shipping fee, no w i have to pay again and really... the quality of the items are POOR!
3. I am receiving diet pills (that I've never ordered) and have to pay to collect... so I am just sending it back every time.
I've sent emails, left messages on Facebook... yet NO ONE has ever replied.
This is the most unprofessional company I've ever came across.
I will advise anyone NOT to support WISH.
$sales
I've been dealing with this wish.com for several years now. Recently I placed an order and that order was canceled. Then I get a request for bank statement. In order to verify my order. Is very difficult for me to understand why this is being requested since I bought thousands of dollars worth of material from wish.com. I have bought from various locations and I always pay with the credit card. Therefore there's been nothing new about my habits in buying or paying
account
I am having a hard time getting into my account to change method of payment. I have an outstanding order that I was hopping to get before Christmas. I need to log in away from Facebook. I have ordered other items at a different time. I had to cancel my Visa and get a new one from the bank. Please e-mail me back A S A P. so I can still receive my order by Christmas.
Sincerely
Frankie Ciciura
I have an outstanding order with you. I had to cancel my Visa debit card, due to fraud. I made an order about two weeks ago. I just remembered about canceling that card. I am trying to get into my account, so I can still get my order by Christmas. I do not want to go threw Facebook with this new information. Could you please contact me with my e-mail wich is sftciciura@hotmail.com
my orders
I ordered items on December 1 and now I cannot see Myorder history and all you saying that I did not order anything yet you guys took it off of my credit card I ordered three items I ordered three necklaces at what you do you buy really doing anything toy sexy black toy with them on December 1 you guys take money off my card and I cannot see my order history anymore and saying that I never ordered anything about the got to my card so I need to answer as to where is my Orders
We called with an order and the lady had an attitude was very rude and hung up the phone we called back and finished our order when we received it it was after an hour and they wouldn't give us a receipt and they didn't bring us our full order we have never had this problem before but frankly not sure we want to ever deal with this again
I tried purchasing a book and it told me to contact billing support. I updated my card information and then emailed them. It's been over a week since I emailed them asking them to fix my account so I can purchase a book for a wedding in August! I still haven't received anything back from them! I would like the problem solved please
my orders
I ordered items on December 1 and now I cannot see Myorder history and all you saying that I did not order anything yet you guys took it off of my credit card I ordered three items I ordered three necklaces at what you do you buy really doing anything toy sexy black toy with them on December 1 you guys take money off my card and I cannot see my order history anymore and saying that I never ordered anything about the got to my card so I need to answer as to where is my Orders
order cost
I placed an order with you earlier today, 12-11-17, and did not have an opportunity to review or see the cost of order. When I went to my bank account I saw a charge of 80 some dollars. This price is not acceptable and I would like to review the order or cancel. Before this order was placed I had submitted another order but this order displayed the cost of my order to review before the order was placed. When I placed my second order I did not have an option to review the order. In addition, I was not shown the cost for the order. I did not have an option to edit my second order. Could you please expedite a refund for this order.I enjoy browsing your website and will continue to be a good customer in the future. Your attention to this matter is appreciated.
Deanna Hughes 😊
herb grinder
I had ordered an herb grinder which specifically said 3 inches. The one that was sent to me is not even 2 in. It's very very small I am not happy I paid extra for quick shipping and it's the wrong size. It's supposed to be a Christmas gift that's why I paid extra to ship earlier. I tried to contact you through my app and I was not able to. Please do something about this to make me happy with my order. I order a lot from you guys and receiving this wrong order just before Christmas really disappoints me I want the right size that's all I'm asking so please send me the correct size I believe it's owed to me. thank you
.[protected]@gmail.com
my order
I ordered two woman's queen hoodies and two mens king hoodies all of it was way way to small I want a refund on my total order I played with a credit card I want a total refund ASAP thank you I received a king & queens hoodie in the black & red and only received one in black & white my total order was $69 with shipping I want a refund and I want my money back on my card ASAP the sizes are way to small and I do not like it
2 diving knives and a necklace
On November 30 I made an order off my account and I was supposed to receive them the following Wednesday and it has been 2 weeks and I have still not received them yet and the money was taken off my card. The outcome I would like is to receive my order or a refund of my 45 dollars back. Thank you for your time. The Account Name is Jessica Sizemore and the order total was of 45.00 and the orders was made in the mornings, I have previously ordered off this account before and when the order was made I was able to watch until when they were delivered and I received them at the expected times. I would like for someone to contact me at [protected]@gmail.com
my whole order
I have placed 3 orders and have started getting the first 2. I have been trying to place my 3rd order wish and every time I do it sends me to contact support and will not let me place the 3rd order. All 3 orders are on the same card. They said I needed to make a copy of my bank statement I will not send that because that is not how I paid for it. I paid with a cc. I made a copy and sent that. Said I would have a response within 3 days from a rep. That was in nov. haven't heard a word. I will be checking my cc closely. If I do not hear a response within 24 hours I will turn Wish over to the better business bureau. It is 10 pm central time now. This is bad business and will not be tolerated. There is nothing wrong with my cc or the first 2 orders went through.
whole order
I place an order on Dec 6th for my teenage kids for Xmas paid for with a visa vanilla gift card not only did u guys cancel the whole order saying there was a problem with payment but u took $194. Of my Christmas money for my kids and not back on the card so not only did u get my hopes up that I would be able to get these cool things for my kids for Christmas that they don't be getting and would have taken past Xmas to get by the way which is not cool either but u took my money so I can't go to a nother store and do my shopping I wish I had never used ur am I'm so I'm happy what am I going to do
my paypal has been hacked
My name is C, R Snelling, address Flat 8-St Margarets, St Valerie Rd Bournemouth UK BH2 6PE. Someone has hacked into my paypal account and placed 2 orders for good in excess of £300. I did not order these goods and have no idea of the delivery address. Can I cancel these orders and get a refund .
Please reply as soon as possible because the money has already been taken from my bank account
my package
My name Is irene Cruz,
I ordered three things on wish my last package hasn't came. I ordered it in the middle of October it's now December and I still haven't received anything!? Please let me know where my package is at because the wish app is not up to date. Inhabe been trying to contact you people for a couple weeks now and I still have no response. You guys basically took my money and if that is the case I will not shop with you guys anymore and will leave a review thank you!
unsubscribe
I have unsubscribed from your email list and yet I continue to get emails! Delete all of my emails from your list! DO NOT EMAIL ME ANYMORE! I have deleted the App. This is harassment! There is so submit button on your unsubscribe page.
[protected]@gmail.com
And
[protected]@gmail.com
I can't make it any clearer! I never want another email from Wish!
Thanks
case for kindle fire
Simple: the case has the cutouts (for buttons, charger) incorrectly placed; the cutouts on the back are correct but the ones on the end are incorrect. The ones on the end would match if the Kindle was facing the case but then the Kindle would be pretty useless. I need to know how to return the item (although honestly it's worthless) for a total refund of $6.25.
order# 5a1cd813e9ea7dd862d5af42
ordered approx. 27 November and delivered on 8 December
All attempts to use the refund button on wish website results in the deadly "error 404".
Wish In-depth Review
In Summary: Wish.com offers a unique shopping experience with a vast array of products at competitive prices. While the user interface is straightforward, the product quality and authenticity can be inconsistent. Customer service and shipping policies vary, and the mobile app provides a convenient shopping alternative. Wish's commitment to legal compliance and data protection is noteworthy, although more transparency in environmental and ethical practices would be beneficial.
Website Navigation and User Interface: The website is user-friendly with a clean layout and design, making it easy to navigate. The mobile responsiveness is commendable, ensuring a seamless shopping experience across various devices.
Product Range and Selection: Wish.com boasts an extensive variety of categories, from electronics to fashion. Availability of items is generally good, with a mix of common and exclusive products that cater to a wide range of tastes and needs.
Pricing and Value for Money: Prices on Wish are highly competitive, often lower than on other platforms. The site frequently offers discounts and deals, although there is no formal price matching policy.
Search Functionality: The search functionality is robust with various filters and sorting options. Search results are relevant, and the speed of search is satisfactory, allowing for efficient product discovery.
Product Quality and Authenticity: Item descriptions are not always accurate, and the authenticity of branded goods can be questionable. User reviews and ratings are helpful but should be read with caution.
Customer Service: Customer service responsiveness varies, with some users reporting delays in problem resolution. Multilingual support is a plus, catering to a global customer base.
Payment Options and Security: Wish offers a variety of payment methods and employs standard payment security measures. The checkout process is straightforward and user-friendly.
Shipping and Delivery: Shipping costs and options are clearly presented, although delivery timeframes can be lengthy. Packaging quality is generally adequate but can vary depending on the seller.
Return and Refund Policy: The return policy is outlined on the website, but the ease of the returns process can be improved. Refund timeliness is inconsistent, with some users reporting delays.
Mobile App Experience: The Wish mobile app is feature-rich with good performance. It is compatible with different devices, and user ratings on app stores are mixed, reflecting varied user experiences.
Customer Reviews and Testimonials: There is a high volume of customer feedback available, with an overall sentiment that ranges from positive to negative. Reviews seem to represent a broad spectrum of experiences.
Social Media Presence and Engagement: Wish is active on various social media platforms, with a reasonable response rate to customer inquiries. Promotional content is frequent, aiming to engage with the customer base.
Environmental and Ethical Considerations: Information on sustainability practices and ethical sourcing is limited, suggesting an area for improvement. Corporate social responsibility initiatives, if any, are not prominently featured.
Loyalty Programs and Incentives: Wish offers a rewards system and member exclusives, which can add long-term value for frequent customers. However, the benefits of these programs could be better highlighted.
Legal and Compliance: Wish appears to adhere to e-commerce regulations, with a focus on data privacy and protection. The respect for intellectual property is upheld, which is crucial in the online marketplace.
Overall Shopping Experience: The overall shopping experience on Wish.com is a mixed bag, with the main pros being the low prices and vast product selection. However, the cons include variable product quality and potentially long shipping times. Compared to competitors, Wish stands out for its pricing but could improve in customer service and product authenticity. Recommendations for improvement include enhancing the quality control of products, providing more transparent customer service, and improving shipping and delivery reliability.
Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:
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3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.
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- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
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9. Post-Submission Actions:
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Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.
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Most discussed Wish complaints
Item ordered on 2020-04-28Recent comments about Wish company
I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020Our Commitment
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