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Wish.com / payment issue

1 United States Review updated:

I am trying to purchase items on the site, when I go to check out, it is asking for a copy of my bank statement showing a previous purchase. This is my first time purchasing anything so I can not supply this. It will not let me check out.
I tried to go to the contact us tab and was requested to re sign in with my user name and password (This is while I was logged into the site) when I filled in the details, it advised that the details are not correct, however I was logged into the site at that time using the same user name and password.
First time user, not a good start but I have heard positive things about this site and will put this down to tech issues. Could some one from wish please contact me @ ali.sultani@clubassist.com.au

Al
Jul 18, 2017
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Comments

  • Yn
      31st of Jul, 2017
    +2 Votes

    Trying to place order...

  • De
      28th of Sep, 2017
    +1 Votes

    @Ynnep that is not my credit card and that is not my name my name is Debbie Arruda

  • De
      4th of Oct, 2018
    -5 Votes

    @Ynnep I have money on my card I received SSI in my money go direct deposit in to my card I do have money in my card that end 0533 please send me me my order check my card please

  • Sh
      19th of Oct, 2018
    +2 Votes

    @Ynnep My account has been frozen for no reason

  • Te
      28th of Oct, 2018
    0 Votes

    @Ynnep Trying pay the order i have on wishlist

  • Ti
      30th of Oct, 2018
    0 Votes

    @Terema I am trying to place an order

  • Br
      4th of Nov, 2018
    0 Votes

    @debbiesalazar Set up a PayPal account never use your credit card the sourcing you possibly do it's not hard you should never buy anything without using PayPal I don't know how many times I have to tell people that

  • Br
      4th of Nov, 2018
    0 Votes

    @BRjr You're asking questions on the wrong page you need to be asking these questions on the wish page not the complaint board this is a public page where everyone can see your information

  • Ge
      10th of Nov, 2018
    0 Votes

    @Tina wheatley Indeed sa plates o commands dar imi spune ca e o problema cu contul meu arunci ce e de facut????

  • Ju
      3rd of Dec, 2018
    0 Votes

    @Terema I have dealt with wish for a very long time and had no problems till this last order and cannot pay for it I have sent you a photo of my previous payments as asked for but still cant get any satisfaction if you don't want my bus iness at least say that instead of messing me about june ogden

  • Ri
      9th of Dec, 2018
    0 Votes

    @Ynnep I have order from wish a lot of times.what is the problem .rbarrowphoto@gmail.co

  • Yn
      31st of Jul, 2017
    -4 Votes

    Trying to make a purchase...

  • Ma
      9th of Oct, 2018
    +2 Votes

    @Ynnep No me deja hacer ninguna compra por que si tengo dinero de reembolsos y necesito ya sea mi dinero o mi producto

  • Yn
      31st of Jul, 2017
    +2 Votes

    Trying to make purchase...

  • De
      28th of Sep, 2017
    -1 Votes

    @Ynnep wish ask me to take a picture of the last 4 numbers on my new card number so I did and it has been over 3 days and they still won't let me buy on the new credit card

  • De
      28th of Sep, 2017
    -3 Votes

    @Debbie Arruda why won't you take my new credit card so I can get the things I ordered so no one can take it out of my cart they already took one out

  • De
      28th of Sep, 2017
    +1 Votes

    @Ynnep yes

  • De
      28th of Sep, 2017
    0 Votes

    @Debbie Arruda is anyone going to answer me

  • De
      28th of Sep, 2017
    +2 Votes

    @Debbie Arruda even tho I want my order if I don't receive a answer I will cancel my order and never buy from wish again

  • De
      28th of Sep, 2017
    -3 Votes

    @Debbie Arruda my card number is 5178058483908961

  • De
      28th of Sep, 2017
    +1 Votes

    @Debbie Arruda and if anyone gets my number and charge anything on it you will here from me

  • Go
      26th of Feb, 2018
    0 Votes

    @Debbie Arruda I still haven't received any reply back from you. It is a shame. How do i get my statist back with you?

  • Se
      27th of Sep, 2018
    +1 Votes

    @Debbie Arruda “guarantee worth nothing”
    9/27/18
    We have your back! you never have to worry when you shop on geek. this is their guarantee. when they don't deliver or the item is defective they do give you a refund.
    However if they are inefficient as they are and they make too many mistakes resulting in too many refunds - their guarantee is worth nothing. they block your access to report problems and say:
    "your account has been flagged for excessive refunds"... "we routinely audit accounts"... they block you..."once your account is determined to be back in good standing, you will be able to contact customer support." good standing - how do you get that I asked?...
    ... "by continuing to purchase on wish and not requesting excessive refunds"...
    So there it is - they make mistakes and if they make too many you got to keep on buying without complaining and they will eventually let you back in and tell you -...,,, "we have your back! you never have to worry when you shop on geek...
    Be warned... check your own back and save your money - there are other great deals out there.
    By the way I tried to say this on their facebook site but they would not publish my post - I wonder why?

    Pass this to all your friends and ask them to pass it on too. let's fix the thieves

  • Sh
      19th of Oct, 2018
    0 Votes

    @Debbie Arruda Yep I've used 3 cards I have orders processed and money taken from my card I have received 1item I would LOVE a phone number or I'm contacting the better business bureau how about you?

  • Br
      4th of Nov, 2018
    0 Votes

    @Debbie Arruda Set up a PayPal account never use your credit card I'm telling you this tell everybody you know set up a PayPal account do not buy anything online unless you use PayPal if you can't use PayPal go buy a prepaid credit card from the store where you can add money to it and then you purchase with that so no one has access to your money that is the only way to shop online unless you want your money stolen passes along to all your friends and everybody you know PayPal account

  • Br
      4th of Nov, 2018
    0 Votes

    @Debbie Arruda Why are you putting your car. Hope for the general public to see

  • Br
      4th of Nov, 2018
    0 Votes

    @Debbie Arruda If it's still active right no money left on it now because the whole world can see it

  • Ab
      14th of Dec, 2018
    0 Votes

    @Sean Bee How long does it last the account flagged, before when you are back?

  • Yn
      31st of Jul, 2017
    +2 Votes

    Purchase

  • Yn
      31st of Jul, 2017
    -1 Votes

    Help...

  • Go
      26th of Feb, 2018
    -1 Votes

    @Ynnep Please turn my ability to use Wish. I hate i can't order my orders from you. Please change this for me. Thank you, Gordon

  • Je
      5th of Jul, 2018
    +2 Votes

    @Gordon Kauffman Let me know if you hear from somebody. I have the same problem

  • Sh
      19th of Oct, 2018
    0 Votes

    @Jeanettebuxton Me 2 accounts frozen

  • Ya
      24th of Aug, 2017
    +1 Votes

    On July I was visiting my family in Panama Rep. Of Panama. I heard about Wish products and their low prices. I place an order of $297.00. It was confirmed and later refund my order because chase visa decline my order. This never happen to me in any of my cards and I have excellent credit history. When I came back to my home in Georgia, called the Visa Card customer Service. They said it was just for security due to maybe someone was using my card out of the USA but was no problem, and I can charge in my card again with no problem. I tried to place my order with Wish but since that decline I have trie everything and can't place my order. I charge my next order with another credit card and still can't get my approval. Can you explain to me what's wrong? If not, I will stop my orders.

  • Zi
      6th of Sep, 2017
    -1 Votes

    Hi, I always order my items from wish, i received them im happy with it, then i order mobile phones for my partner & my kids with other items and they refund my money back. I make another order last 3 months untill now, but when i slide the button it says "slide to pay" its not working it says click on the Contact Support so we can help you. Please i need to sort out what happen on my payment card.

  • Ki
      14th of Sep, 2017
    0 Votes

    I am also a first time user and had all of my orders refunded. How can I show a statement when I have never ordered from Wish before? Would love for someone to contact me and figure this out!

  • Am
      6th of Dec, 2017
    0 Votes

    @Kit cat I'm having problems with wish I can't pay for items in my basket because it's asking me to send a picture of my bank statement, but I don't have paper statements with proof of payment for items paid from them.

  • By
      3rd of May, 2018
    0 Votes

    @Amanda Maria Gilbert Please use added caution when making credit card purchases from a company overseas. As well as a company that has no customer service representatives to call and discuss a concern you might have with billing, or product, or status of an order.
    I've had nothing but par professional assistance from Wish reps in helping me with an order or an issue with purchasing an item.
    They're to be called by their stage names void of you ever finding out who is responsible for their promises, or garantees, or refunds... Complete lies and misleading information and statents that cannot be 100% confirmed or legitimized.
    I can go on and on and on about the pros and cons of shopping on line.
    I'm not making but a chosen few purchases from Wish that I know if something goes wrong I will recover my losses eventually and I hold no hope in Wish practicing what they preach. "We got your back"! That's a WISH motto.

  • Ja
      10th of Oct, 2017
    +2 Votes

    trying to buy some stuff and it won't let me check out ?? can you fix this problem ? how can I check out ? thank you adamsjanet868@yahoo.com

  • Sn
      28th of Oct, 2017
    +1 Votes

    Hi i to I'm new to buying off wish about three months ago I order about $150 worth of stuff in it would not accept my debit card which had the money on it so I kept trying but it kept on asking me to provide a bank statement which I didn't have but I did have a purchase come off my card that they later refunded me back for I keep getting the same treatment every time I use it wish that is the first they sent me a free phone case but wouldn't place my order like today it sent me to some redirect options

  • Tr
      12th of Nov, 2017
    +2 Votes

    did anyone get answers from wish as ive been trying to buy stuff from them for ages

  • Lo
      15th of Nov, 2017
    0 Votes

    I bought five fingerling monkeys from wish September 10, 2017. your company took my 77.00, yet I never received my order. I feel like this is a scam . will never buy from wish again, also told everyone I know never to buy anything from your company. you stole from me. also I notified my credit card company of this transaction .

  • Ad
      1st of Dec, 2017
    +3 Votes

    I have bewn buying on wish suddenly i was told to send my email and my last purchase on wish i tried to do it.it will show transaction successful and that they'll get back to me after 3 working days.it's months now they haven't gotten back to me.if they don't want me to be patronizing them they should send me an email.

  • Mu
      14th of Dec, 2017
    +3 Votes

    Please, I couldn't make a payment .It always says opps something went wrong with my account, I should visit www.wish payment ..., I have no idea of what went wrong.

  • Sh
      17th of Jan, 2018
    -2 Votes

    the card i was using was prepaid which expired, therefor i have decided to use my visa which is causing a problem. check my history and u will see my last order was in april 2016

  • Ba
      26th of Jan, 2018
    0 Votes

    I am trying to make a purchase wish is not accepting my payment this have been going on for a year. Please help

  • Ch
      31st of Jan, 2018
    -1 Votes

    I'm trying to make my 1st purchase and its telling me to send a picture with my bank statement with a previous purchase. I have never purchased anything before. Very frustrating. What do I need to do? My e-mail is christinalovesglenn2016@gmail.com

  • Ch
      31st of Jan, 2018
    +1 Votes

    I'm trying to make a purchase and it tells me u need a picture of my bank statement with a picture of a previous purchase. But I have never purchased anything before. How can I get this problem fixed?

  • Pr
      23rd of Feb, 2018
    0 Votes

    Hi I to are having problems with wish asking for bank statement has anyone one been able to contact them or have any answers thanks

  • Mi
      20th of Nov, 2018
    0 Votes

    @Prince58 They don't answer I am unistalling wish and just gonna buy from top hatter

  • Su
      6th of Apr, 2018
    0 Votes

    I am having the same problem trying to purchase items on wish.com the thing won't let me pay with my debit/credit card. Then it said my address was incorrect, then it asked for a bank statement when this was my first time every joining to purchase items. Has anyone got information on help for this? Or a fix yet? Is this site fraudulent or scam? I see so many good reviews but yet so many bad ones too. This is ridiculous!!!

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