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Wish.com Customer Service Phone, Email, Contacts

Wish.com
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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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L
3:55 pm EDT

Wish.com my refund

My items came late and when I did get my items they were to small so I sent all items back in one box with the label on it and only a couple of items been refunded and I'm trying to see what's going on with it, so please contact me with an email at [protected]@yahoo.com or [protected]@gmail.com. I do have pictures of all the items and it's on my order history.

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T
2:09 pm EDT

Wish.com bella cream order

I ordered and paid for a 3 pack of bella cream must up breast enhancement cream and i only recieved one 100g bottle. I want the other two 100g bottles of bella cream i paid for, Or my money back please?on the order history it was 3 bottles.i would like the products i paid for or my money back on pay pal . What do i do now? First time shopper here?

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8:33 pm EDT
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Wish.com chakra tree of life shower curtain

My name is Susan Farrell. I am an Artist from Australia. It has been brought to my attention that Wish is selling a shower curtain with one of my images on it. The Chakra Tree of Life. This is my painting and is subject to copyright. I have not given my permission for my image to be used in this manner. Please put me in touch with someone in authority at Wish. I am finding it very difficult to find a Contact email.

Susan Farrell
This item needs to be removed from your Shop. My email is [protected]@gmail.com

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M
8:00 pm EDT
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Wish.com ordering product

Hi.
I have tried unsuccessfully to order 3 items, 3 times.
When I try to use Paypal I get an error that simply says "OOOOOPS" with no explanation as to why is has not been accepted.
I tried a different card, with the same result.
Then I tried to contact you through your web pages but apparently I need to log in with my email (I previously logged in through FaceBook) when I try to set up an email/password account I am told to log in through FaceBook, which I can but then I can't use the "Contact Us" option as I do not have an email account.
Your site looks fab and the prices are good, but if I'm experiencing all these difficulties with my first order, then I might go elsewhere.
My email is : [protected]@gmail.com
I look forward to your solution for this issue.

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7:28 pm EDT
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Wish.com postage

In may of 2017 I purchase two orders with no problem i didn't think anything about until purchase my second and wish saying things where on date past for awhile saying my orders where on my doorsteps one order I mean.after contact them that say it mistake and was over seas and its way then I waited a while I didn't hear nothing that when I find my orders where on unrecorded page from email null. Under privacy terms of wish account I have scene shots orders numbers about the day purchases I just email again it over seas and start all over again this was mother's day gifts from my husband in may 9th 12th 2017 its July 19th I just refund back I never had problem with wish and love. There stuff but never get it and they page Facebook account telling friends and family all I wanted was my orders not all that page made for wish under privacy page email null please help figure out Thank you Ms Lilly

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L
4:43 pm EDT

Wish.com money taken from my account without permission

This is the second e.mail I have sent regarding the issue. On July 3th 2017, 16.86 was taken from my chequing account without my consent and without me knowing about the purchase. I did not purchase anything or wish to purchase anything that day and would like to be refunded in full as soon as possible. Please get back to me as soon as possible to resolve the issue and so I can get my money back. If the issue is not resolved soon I will have no choice but to go to the police. Thank you.

Please e.mail Leah.[protected]@Hotmail.com with updates.

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4:07 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wish.com - packages not being received and delivered

My name is Destiny Johnson. I unfortunately can't find my client number. Over the last three months my household has had five packages that have not been received but claimed to be delivered. These packages have been from two different accounts, two on my account and three on my sister's account. For three of these packages we were told that because they...

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J
4:04 pm EDT

Wish.com stolen card

accident Lee 5 to 4 business days ago on my credit card was used on your wish.com to purchase six different transactions costing me almost $90 in stolen money I've tried to contact you guys but no one will get back to me so now I'm having him file complaint through my card holder which will then come to you which will then take almost 30 days for me to get my money back because you guys messed up and there's no way for us to solve it using your website because no one answers the phone and your email thing that you have set up one allow me to send you anything

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I
1:59 pm EDT

Wish.com past order never received

about a year ago i placed a order for the apricot jacket a shirt and a neckalace, i had received the lion neckalace with th red eyes but havent received my shirts and its been months past now, i called customer service didnt get a answer emailed customer and still no answer, i am tempted to call corporate but want to guve a chance to get my products that i did pay for, i had gotten a notification in my email when i had placed that order awhile back amd they told me my items were at a DC, somewhere but didnt tell me where so i wasnt able to get my item, i am highly upset cuz its been a very long time and i have paid for this, i would either like my refund or my products i bought and if i dont get them i Will go to corporate, and the news about this because i also have had a friend who didnt get her things either and if you are stealing clients money thts wrong and should be blasted for your wrong doings, contact me at [protected] i live in colorado address 158 inverness drive west 80112

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L
11:04 am EDT

Wish.com refund from item not received

Upon ordering an acupuncture kit in March from China it was taking longer than expected. I allowed more time. Checked on tracking in April it was in progress. In June I wondered where it was. Checked on tracking again. The item seemed to disapear in transit. I was tired of waiting requested a refund. So 10 emails later After requesting names, numbers, addresses to lodge a formal complaint...all I keep getting is it's past their 30 day RETURN POLICY. It's NOT A RETURN I never received it. Nor have I gotten the info to lodge a formal complaint. You can't talk to anyone. Cust. Number is a recording to the online email. I have contacted BBB AND CA ATTORNEY GENERAL. I am out my money And my item. I am not the only consumer having this problem. What be done to stop them from taking people's money?

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A
11:32 pm EDT
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Wish.com Payment issue

I am trying to purchase items on the site, when I go to check out, it is asking for a copy of my bank statement showing a previous purchase. This is my first time purchasing anything so I can not supply this. It will not let me check out.
I tried to go to the contact us tab and was requested to re sign in with my user name and password (this is while I was logged into the site) when I filled in the details, it advised that the details are not correct, however I was logged into the site at that time using the same user name and password.
First time user, not a good start but I have heard positive things about this site and will put this down to tech issues. Could some one from wish please contact me @ ali.[protected]@clubassist.com.au

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T
Taylor Hammer
, US
Oct 14, 2021 6:04 pm EDT

I agree

R
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Richard Wanzie
, US
Aug 27, 2021 10:13 am EDT

Every time I go to check out I am requested to provide my id.it seems to me that I did just that.possibly I. Dont know how.previousely purchwased many items.credit cards on file. I dont get it? Well possibly another method?...inni need help to continue..

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james poopy
, US
Apr 15, 2022 1:51 pm EDT

I sent my ID in still nothing

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Maureen madery
Sarnia, CA
Aug 21, 2021 11:24 am EDT

Please rectify this situation

M
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Maureen madery
Sarnia, CA
Aug 21, 2021 11:23 am EDT

My orders are not being processed

R
R
Robert Letocha
, US
Jul 27, 2021 3:07 pm EDT

Můj účet nefunguje.
Prosím o radu.

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Eugeniu Iacob
Chigwell, England, Essex, GB
Jul 08, 2021 8:12 am EDT

Hi, my name is Mr. Eugeniu Iacob, 309 Copperfield, Chigwell, Essex, IG7 5NP, UK. I have an account with you, for quite a long time. Now I can not order any items from your webpage cos payment is decline.
My debit card and my account with Pay Pall are in order but still decline from your side. Any help, please ?

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TAZ60siggs
Gotheburg, SE
Jun 12, 2021 9:21 am EDT
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When do you give my problem sulution with my payment/ order ?

M
M
mark mclean
Cordele, US
Jun 11, 2021 8:51 pm EDT
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Buyer beware. this company does everything in its power to rip you off. they avoid you, they will not give you any refunds, they add things to your shopping cart that you did not order. they are totally a rip off company. they will avoid you in anyway possible. i've filed a complaint with the california state attorney generals office and did once before and was successful.. stay away from them and don't say I didn't warn you..

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SamanthaBruno
Seaford, New York, US
May 02, 2021 10:13 pm EDT

I have been a customer of wish for over a year. I go to add a payment method and it won’t allow me. It says go to payment issues. I go on the website and it brings up my account that won’t allow me to add a payment. I’m so frustrated with wish. I emailed them numerous times and they won’t fix it

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Breyarda Coleman
, US
May 02, 2021 8:57 am EDT

Plz I need help

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mark mclean
Cordele, US
Jun 11, 2021 8:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

your truly going to need it...GOOD LUCK

ComplaintsBoard
N
5:45 pm EDT

Wish.com wish.com. merchants. customer service.

On june 26th, 2017, my 7 year old son got onto my ipad and made a $850.00 purchase on my wish.com app. I immediately began cancelling the orders. And I even sent an e-mail to this very same address. Even though it was within the stated '8 hours of purchase', there were several big ticket items that claimed were already 'being shipped'. There was a total of three items.

I have received two of the three items. And I have had them for about 3 weeks now. I contacted the seller immediately upon receiving them. They claimed they sent me a 'return address label' via e-mail. I only received one e-mail. Therefore, I have only been able to return one item.

1. The one item I did return to sender, the sender has yet to contact me or refund my money. I know they got their product back. Un-opened. And I want my money back. This has been going on for weeks.

The second item, despite my many, many, many messages asking them to please re-send me the e-mail with a 'return shipping label'. This also has been going on for weeks. So here I am with a cell phone I do not need, nor do I want. Un-opened. And I cannot get a single person to respond to me. The allotted 30 days are about up. And this is total [censor].

The last item remaining is a $300.00+ cell phone. I have not received this item yet. Which is pretty damn ironic considering I was told they could not refund my money since it had already 'been shipped'.

There is over $500.00 dollars out of my account right now that you guys owe me. I have taken ever proper step stated to take. You can look through my account and see the many, many messages I have sent attempting to get this mess taken care of. And I am tired of being patient. I am hoping I will get a response from this e-mail. Or I will be contacting my local sheriff's office and I will begin the paperwork to press criminal charges. I will also be contacting our lawyer.

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J
10:27 am EDT
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Wish.com wish.com over charged my credit card

I ordered a pair of shoes that started out costing $6.00 - then when I received them the package said they cost $7.00 - the finale charge to my credit card is $19.00 - I need a refund or an explanation as to how they ended up costing so much more than stated in your ad. I will be waiting to hear from you ASAP - or I will be contacting my credit card company to have this charge reversed. If you choose to - you can send me another pair of shoes - the same size a different color THAT is acceptable - but one pair at this rate is NOT. If I have not heard from you within the next 48 hours I will contacting my credit card company to reverse these charges.

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D
10:20 am EDT

Wish.com 3 items not received

I am missing 3 items that I paid for. These items were purchased a long time ago and I just realized when I went to go on the site and track a recent item. My debit card has changed so the money for these items will not be able to come back to me. And my address has changed as well so please do not try to resend the items. Could I please get a credit for my missing items that were paid for? I have sceenshots of the misding items attached to the email.

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L
8:55 am EDT

Wish.com payment

My name is Lindiswa

I am interested in ordering a few items from you but the system keeps declining my card. I use capitec bank (master card)

The error message I get is: OOPS
"There was a problem with processing your payment . Please contact your credit card provider or try an alternative payment method.

This is very frustrating as ive contacted my bank and the assured me that the problem is not on their side.

Please would you please kindly assist.

Kind Regards
Lindiswa
[protected]

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A
Avela Mazizi Gwabavu
, US
Jul 15, 2018 4:45 am EDT

This is what I've been getting too. I use capitec

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L
8:37 am EDT

Wish.com charges put on my account that I did not do

There are 10 different charges from you that are on my checking account and over drew it. I did not make these orders or charges. I would really appreciate it if you could fix this right away as that is coming out of my pay check that pays my bills! It is not ok for this to be happening I have children that I need to take care of and you should make sure that it is ok to take money out of peoples accounts before doing so

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1:11 am EDT
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Wish.com product not as described, difficulties in my attempts to request for refund

The items received ct not as described as they were see-through cover-ups not a dress and the sizes I ordered were not even close to normal USA sizes. I am having great difficulties in my many request and attempts for refund even after sending them them the requests of pictures, labels, etc. I will never do business with Wish Company again. Wish is nothing but a scam company and their customer service reps only know to their training off scripts so beware and stay far away.

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K
1:34 pm EDT
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Wish.com non receipt of items as per my order history

Sir, I purchased items by paying amount through credit card.more than 6 months lapsed but l have not received my items even though I make complaints more than 2 or 3 times.I received some items regularly i e within 2/3 months.So on that basis I trust upon company & gave more order for different items.My orders were confirmed & I was informed to receive items within 45 days.Thereafter I send reminders so many times on customer support but till this date I am not in Receipt of my items as per my order history.So it is my request with complaints for giving refunds or Wish should arrange for deleivery of my Un deleivered items as per my order history

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B
8:30 pm EDT

Wish.com scam

Got an email promo from Paypal about this website. Thought i'd check them out. Then after ordering 5 items, ALL the items got rejected 2 days later and said refund will be made in 5-11 days... wth? ALL ITEMS? Then why the heck did they list them in the first place?

Also Paypal, shame on you for making a partnership with these fools... I guess its back to Amazon! Chow!

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M
6:43 pm EDT

Wish.com wish.com

Wish has no problem contacting me, but I can't get in contact with wish. I been on the website and done everything I was asked to do. I would like to get a refund. The shoes and clothing I ordered or all to small and I would like a total refund. I need to know how to return them back to you.I have more things on the way.Wish.com has all of my credit card formation and has received the money, but when I got on the website, it says that I don't have anything order and it can't be tracked, but I have received three of the itemsI order.

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+1 (800) 266-0172

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