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Wish
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Wish complaints 4310

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M
2:07 pm EST

Wish customer service and products

I had ordered a water pik, cost me $36.00. They send me a chinzy hand held dental flosser that resembled more like a toy. I requested a return, they wantedme to pay for postage! It was theit mistake. After seraral e-mails, I decided to to thru Paypal where I had paif. They gave me a full refund. In the meantime, I had ordered 2 pairs of leggings and a blouse. I received the 2 pairs of legginfs, vey bad quality on so on. Then Wis put a hold on the blouse, they requested my picture ID saying I may be a spammer because of the refund. Like I'm stupid enough to do that. I've been with Paypal 15 years, they know me vey well. All I have to say is BEWARE OF WISH

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12:36 pm EST
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Wish I have wrong item

I ordered baby girl my First Christmas with stocking on front of tutu romper
Size 6-12 months along with the leg warmers, headband, and shoes. It even shows on the order history stating that I specifically ordered that outfit. Instead I recieved tutu outfit with Santa on front saying ho ho ho. I would like the baby girl My First Christmas romper set including leg warmers, headband, shoes pls or full refund.

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Update by Tameka Clayton
Dec 16, 2017 12:39 pm EST

Noone has responded

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T
7:59 am EST
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Wish shoes

I placed an order with Wish around Thanksgiving. I been tracking my order, for a week now.. my package finally got in my City and State on Saturday of last week. Here it is, a week later and NOTHING! Now, when I track my package, it's like it's been rerouted back to sender.. one day it says it right where I live the next day it's in Florida.. Really.. I want my shoes or my money back ASAP! I order with Wish a lot and this is my first time, experiencing this.. I rather use EBay.. at least I know I'll get a Live Rep on the phone and the Sender info.. I can't even contact the company that has my package..

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7:24 am EST
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Wish asking for bank statement photo

Hi . I've been with you a while and often order. I went to order the other day I had to put my new visa details in but as soon as I tried to pay and every time since I'm asked to send you proof of a purchase on my bank statement. Well there is the problem the account I use I haven't got a statement to photo for you. So please please can I just get back to my wish shopping please

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Sylvia Emmerson
, US
Dec 15, 2017 3:24 pm EST

i love shoping on wish now reading other peoples comments have put me of shoping with wish i orded rings also it says there sterling silver if there not then i think its false advertiseing

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M
3:54 pm EST
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Wish order problem and payment methods

I order some dress for a wedding needed asap. somehow my order stated that it didn't go through so I order it again. everything I leaved my compute my order leave with me. don't asked me how but it did. so I finish got it to order today and some to fine out it with through the other times also. I need the order that was place on the 13th of December not the 14th of December so if you don't mind cancel the other two. I also need my debt card change to a bank card. So if you don't mind call me at [protected] so I can give u my bank card number. thank you Marie Lovett

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Carol Burnett
, US
Dec 14, 2017 8:02 pm EST

they have treated me too this way...they are a fradulent business that cannot be contacted...they do not answer phones. or emails and remove your past order details, wish I could report them...do not order here ...

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K
5:25 am EST

Wish a outfit that is pink and white that has the number one on it

I didn't order the outfit I put it in my shopping cart and was going to purchased it when I had the money I was charged sixty one dollars for three outfits I've emailed wish twice and nothing has happened I am very disappointed I have always order from them and had no problem until December fifth I am requesting a refund please and thank you I looked at my bank statement that's how I figured it that I was charged sixty one dollars

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J
2:08 am EST

Wish solar fountain

The product that was delivered was missing parts. It didn't work. I filled out the information online at the Wish site and attached a picture. I got a response stating that the cost would be re-funded to my credit card. But I never got the refund. I never got the amount credited on my credit card. When I went back online at the Wish website, the message was that the time had expired to get a refund. I still want the refund.

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Carol Burnett
, US
Dec 14, 2017 7:58 pm EST

they cheat folks everyday...especially me and my dauighter...I am so sorry I recomended wish.com to her...

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Shaun R.
, US
Dec 15, 2017 8:42 pm EST

'Carol Bernett' - really?
We encourage being honest in posting to this website.

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Shaun R.
, US
Dec 14, 2017 5:40 am EST

Return Policy
We want you to be completely satisfied with your purchase on Wish and our family of apps. Our 5-Star Guarantee means we're committed to providing customers with the most delightful shopping experience possible. We're always available and happy to help with any questions. If you need to request a refund, please contact our Customer Support Team within 30 days of delivery.
How does the return policy work?
To start a return, the button below will direct you to your Order History page. From there, simply choose the relevant item(s) and click on ‘Customer Support’ to communicate directly with our customer service team.

View Order History

Customers may request a refund on any order within 30 days of delivery.
Our customer service team strives to respond to all requests within 72 hours or less. We're always available to help!
Once an order has been placed, if you change your mind, you may cancel your order within the Order History section before it's been shipped.
After an item has shipped, if you’re unsatisfied for any reason, you can always contact us for further assistance.
How will I receive my refund?
Refunds are processed back to the original payment method used to purchase the order.
Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
If you used OXXO or Boleto, Ebanx will issue your refund based on your payment method.
All Wish gift cards are valid as a one-time use only. We unfortunately cannot credit Wish gift cards back to your account once they’ve been used.
Wish does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.
How are my promotions applied?
The balance and expiration date of a Wish gift card may be viewed in the Rewards section of your account. It will automatically be applied to the cost of your next order for all eligible products.
Wish gift cards cannot be applied to shipping costs. Gift cards expire at midnight on the expiration date.
Promotions are limited time offers and valid based on the terms of the offer. Promotions are not reissued once they have expired.

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H
8:54 pm EST
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Wish items ordered and paid for

I ordered boots, sweaters and sweatshirts and earrings on December 1, 2017. I was able to see when the items were being sent out and now it says that I have not placed an order but yet they took the money out of my bank. I want what I've ordered or my money refunded now, if you can take my money when I place an order then send me what I ordered or put the money back in my bank now !

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Update by helen.land@yahoo.com
Dec 13, 2017 10:28 pm EST

someone ordered stuff from wish, I don't even have an account and I tried to talk to tech online how to get my money back but I'm not paying for that or stuff that I didn't order. Wish came up on my facebook page and I tried to see what was in the cart and order status and it shows empty, I called my bank and $109.17 was taken out of my account. I want the money refunded and the order cancelled now.

Update by helen.land@yahoo.com
Dec 13, 2017 11:02 pm EST

someone filed a complaint before I got all my information changed about ordering items and paying for them but not being able to track them or not finding the order. I did not write this complaint because I never ordered from you.I still have not even opened an account with you and I won't order clothes or boots online when I have to try all my stuff on before buying .

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henry viens
, US
Dec 16, 2017 5:51 pm EST

I ordered an engagement ring a few weeks ago and I would like to get another one for Christmas can you guys help me out ...please MY NAME IS HENRY VIENS 4 WAMSUTTA WAY EASTFREETOWN MA. 02717 PLEASE CONTACT ME WITH SOLUTIONS ...THANK YOU ...MY EMAIL IS HENRY.VIENS@AOL.COM THANK YOU

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Carol Burnett
, US
Dec 14, 2017 8:06 pm EST

and then, after you put your comment here, it tells you to check text spelling errors before submitting a comment...and the spelling is correct...they do not want to help you ever

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Carol Burnett
, US
Dec 14, 2017 8:05 pm EST

this is a fradulent stealing business, will not help you and only wants your money, take the money and if item is defective, they do nothing, and if you send pics, they say the pics are not good enough...do not order from them, they are cheaters..

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C
12:36 pm EST

Wish items to small and I never received my other items

I order 6 jackets and 6 shirts and the jackets are to small I haven't received my order stuff, I want A full refund on all the stuff I bought and the jackets are nothing like the pictures and they are real cheap no good quality at all these where Christmas gifts now I have to wait until I get my money bk to go find something else for people I just want my money back asap thank you Ms.Adams I just want my money bk

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R
4:27 pm EST

Wish phones/eyeglasses not received

Where is my items the two phones that for £24 each plus £10 each for posting. The other two for £53 each plus £10 each for posting and my four eyeglasses haven't been received! This is the third time am writing to the customers support / complain team, no response from both side.This is not good enough customer should be treated good.Please can the customers support/complain team tell me what is going on concerning my orders at list respond by email.

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Update by Rosemary Samuel
Dec 11, 2017 10:25 am EST

I placed an order November 11th four phones five eyeglasses, I received two phones for my kids and one eyeglasses. I still haven't received the remaining two phones which is more expensive than the two i received for my kids, and four eyeglasses. Please cross check and send me my items.

Update by Rosemary Samuel
Dec 11, 2017 8:56 pm EST

I order four phones five eyeglasses still haven't received my two phones four eyeglasses. Please kindly send me my remaining items please.

Update by Rosemary Samuel
Dec 11, 2017 9:05 pm EST

I haven't received my items two phones four eyeglasses, please kindly track and send my items.

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1:58 am EST
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Wish products not received

I have NO time for Wish anymore. I've ordered MANY items in August 2017 and still have not received half of it... A few things that makes this "company"a hack...

1. After starting to use Wish, my account has been hacked, and another company took a large amount out of my account. It took my weeks to get all the paperwork done through my bank, following up with an overseas company, and STILL I wont get all my money back... Refund Policy!

2. Why do I have to pay an extra fee at the post office to get all my packages?! I've paid for the item and the shipping fee, no w i have to pay again and really... the quality of the items are POOR!

3. I am receiving diet pills (that I've never ordered) and have to pay to collect... so I am just sending it back every time.

I've sent emails, left messages on Facebook... yet NO ONE has ever replied.

This is the most unprofessional company I've ever came across.

I will advise anyone NOT to support WISH.

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J
9:27 pm EST

Wish $sales

I've been dealing with this wish.com for several years now. Recently I placed an order and that order was canceled. Then I get a request for bank statement. In order to verify my order. Is very difficult for me to understand why this is being requested since I bought thousands of dollars worth of material from wish.com. I have bought from various locations and I always pay with the credit card. Therefore there's been nothing new about my habits in buying or paying

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8:56 pm EST
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Wish account

I am having a hard time getting into my account to change method of payment. I have an outstanding order that I was hopping to get before Christmas. I need to log in away from Facebook. I have ordered other items at a different time. I had to cancel my Visa and get a new one from the bank. Please e-mail me back A S A P. so I can still receive my order by Christmas.
Sincerely
Frankie Ciciura

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Update by Steve and Frankie Ciciura
Dec 11, 2017 9:03 pm EST

I have an outstanding order with you. I had to cancel my Visa debit card, due to fraud. I made an order about two weeks ago. I just remembered about canceling that card. I am trying to get into my account, so I can still get my order by Christmas. I do not want to go threw Facebook with this new information. Could you please contact me with my e-mail wich is sftciciura@hotmail.com

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3:15 pm EST

Wish my orders

I ordered items on December 1 and now I cannot see Myorder history and all you saying that I did not order anything yet you guys took it off of my credit card I ordered three items I ordered three necklaces at what you do you buy really doing anything toy sexy black toy with them on December 1 you guys take money off my card and I cannot see my order history anymore and saying that I never ordered anything about the got to my card so I need to answer as to where is my Orders

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Jason Matthews and Christina gray
, US
Sep 10, 2018 6:23 pm EDT
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We called with an order and the lady had an attitude was very rude and hung up the phone we called back and finished our order when we received it it was after an hour and they wouldn't give us a receipt and they didn't bring us our full order we have never had this problem before but frankly not sure we want to ever deal with this again

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- Brittany
, US
Aug 14, 2018 9:02 pm EDT

I tried purchasing a book and it told me to contact billing support. I updated my card information and then emailed them. It's been over a week since I emailed them asking them to fix my account so I can purchase a book for a wedding in August! I still haven't received anything back from them! I would like the problem solved please

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C
3:12 pm EST

Wish my orders

I ordered items on December 1 and now I cannot see Myorder history and all you saying that I did not order anything yet you guys took it off of my credit card I ordered three items I ordered three necklaces at what you do you buy really doing anything toy sexy black toy with them on December 1 you guys take money off my card and I cannot see my order history anymore and saying that I never ordered anything about the got to my card so I need to answer as to where is my Orders

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2:33 pm EST

Wish order cost

I placed an order with you earlier today, 12-11-17, and did not have an opportunity to review or see the cost of order. When I went to my bank account I saw a charge of 80 some dollars. This price is not acceptable and I would like to review the order or cancel. Before this order was placed I had submitted another order but this order displayed the cost of my order to review before the order was placed. When I placed my second order I did not have an option to review the order. In addition, I was not shown the cost for the order. I did not have an option to edit my second order. Could you please expedite a refund for this order.I enjoy browsing your website and will continue to be a good customer in the future. Your attention to this matter is appreciated.

Deanna Hughes 😊

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1:45 pm EST

Wish herb grinder

I had ordered an herb grinder which specifically said 3 inches. The one that was sent to me is not even 2 in. It's very very small I am not happy I paid extra for quick shipping and it's the wrong size. It's supposed to be a Christmas gift that's why I paid extra to ship earlier. I tried to contact you through my app and I was not able to. Please do something about this to make me happy with my order. I order a lot from you guys and receiving this wrong order just before Christmas really disappoints me I want the right size that's all I'm asking so please send me the correct size I believe it's owed to me. thank you
.[protected]@gmail.com

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11:58 am EST

Wish my order

I ordered two woman's queen hoodies and two mens king hoodies all of it was way way to small I want a refund on my total order I played with a credit card I want a total refund ASAP thank you I received a king & queens hoodie in the black & red and only received one in black & white my total order was $69 with shipping I want a refund and I want my money back on my card ASAP the sizes are way to small and I do not like it

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8:44 am EST

Wish 2 diving knives and a necklace

On November 30 I made an order off my account and I was supposed to receive them the following Wednesday and it has been 2 weeks and I have still not received them yet and the money was taken off my card. The outcome I would like is to receive my order or a refund of my 45 dollars back. Thank you for your time. The Account Name is Jessica Sizemore and the order total was of 45.00 and the orders was made in the mornings, I have previously ordered off this account before and when the order was made I was able to watch until when they were delivered and I received them at the expected times. I would like for someone to contact me at [protected]@gmail.com

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10:28 pm EST

Wish my whole order

I have placed 3 orders and have started getting the first 2. I have been trying to place my 3rd order wish and every time I do it sends me to contact support and will not let me place the 3rd order. All 3 orders are on the same card. They said I needed to make a copy of my bank statement I will not send that because that is not how I paid for it. I paid with a cc. I made a copy and sent that. Said I would have a response within 3 days from a rep. That was in nov. haven't heard a word. I will be checking my cc closely. If I do not hear a response within 24 hours I will turn Wish over to the better business bureau. It is 10 pm central time now. This is bad business and will not be tolerated. There is nothing wrong with my cc or the first 2 orders went through.

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About Wish

Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.

Wish Customer Reviews Overview

Wish.com is an online marketplace that offers a wide range of products at affordable prices. The platform has gained popularity among consumers due to its extensive selection of products, competitive pricing, and user-friendly interface. Wish.com reviews indicate that the platform is a reliable and trustworthy source for online shopping.

One of the most significant advantages of Wish.com is the vast selection of products available. Customers can find everything from clothing and accessories to electronics and home goods. The platform also offers a variety of unique and hard-to-find items, making it an excellent choice for shoppers looking for something different.

Another positive aspect of Wish.com is the competitive pricing. The platform offers products at significantly lower prices than traditional retailers, making it an attractive option for budget-conscious shoppers. Additionally, Wish.com frequently offers discounts and promotions, further reducing the cost of products.

Wish.com reviews also highlight the platform's user-friendly interface. The website and mobile app are easy to navigate, and the search function makes it simple to find specific products. Customers can also filter their search results by price, rating, and other criteria, making it easier to find the perfect product.

Overall, Wish.com is a reliable and trustworthy online marketplace that offers a vast selection of products at competitive prices. The platform's user-friendly interface and frequent promotions make it an excellent choice for budget-conscious shoppers looking for unique and hard-to-find items.
How to file a complaint about Wish?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

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4.6
194627 reviews

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click up if you have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click up if you have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish headquarters
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is related to the Online Shopping category.

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