Wish
reviews and complaints

I was on my wish app waiting for the 9:00-9:15 giveaway to start but i nevet got a notification that the giveaway started and once i went into the giveaway section after 9:15 to check it said that there were no items left which told me the giveaway did happen but it never told me it did amd this is the second time this has happened and I'd like you to fix this so i can actually take part in the giveaway

March 16-2018 I placed an order with wish.com in which the delivery date was set for the first week in april then it was pushed up to april 18-2018 after the delivery date kept being moved up into may and I had been clicking on where's my package in the wish page and customer service, I was finally urged by them to get a refund which I did through their app on my account with them. Finally on may19 they sent me a message to my email saying it was refunded and would take at least 7-14 business days to show up in my account give it til june 1st or 2nd. This dates came and still no refund credited back to my account. They assured me they confirmed it was refunded. When I looked at the store items supposedly came from the status said closed.. They then ask for my order number for the order of which I provided and they keep redirecting me to my wish account page for customer service then back to my email. By this time they are telling me they had a 30 day return policy for refunds and that I exceeded my time for a refund although they are the ones who caused the delays and besides that I had nothing to return for my refund. As it turns out I did check my bank account and found they had refunded $3.61 on may 19- 2018 for a completely different order and order number... I have done and provided everything they ask for along with the order number and took pictures of the order that included the order number and a summary of the amount paid and the type of payment used because they had earlier ask for a picture of the transaction... I have supplied them with more than enough information even detail of the items... And dates where the delivery dates kept being pushed up...$64.00 may not seem a lot to some to just let them have because they can't honor doing the right thing and use fraudulent tactics to keep money for themselves for products they don't deliver but it is to me since my disability is less than $800.00 a month... Evidently this practice has been going on for a while because I researched fraudulent practices from wish.com and the number is so over-whelming of other customers they have done this to that it's hard to believe they are legally able to carry on their business... I also saw where a sight is on going for a class action law suit due to insurmountable customers they have swindled money out of wrong orders, flimsy orders and money not refunded for purchases never recieved.. The bulk of their profits must come from their deceptive ways...

it said the android phone had 32 gigs of space and was a good phone. when i got it, i couldn't download 2 megabytes of anything. you can't use the google play store, hell, you can't even insert a sim card and the back is glued to the front. do NOT order a phone from this pos company i tried to complain to this company, but they stop their purchase history at, maybe, two months. it took a month and a half to get here. you can't call the company and there is no link to get in touch with a company representative. pos company.

When I saw that this order - made by 10 year old son, was £36, I immediately cancelled the order. I emailed wish many times to be assured that my order WAS cancelled, only to find that £36 had been taken from my account. I've emailed wish again with no reply. I'm very ill at the moment & this stress has affected my health even more. I am dismayed & angry at the customer services at wish & will never shop there again. I would like my money back. Could you resolve this for me please?

Hello.

I paid for various items on 05/04/2018 for the total of approx AUD$161.00: order No. 5ac60703f5289e387c12c4e6 by my ANZ Debit Visa Card expiry 30/04/18. This was deducted from my card yet I was notified by Wish stating "there was an issue processing your payment. Please tao the button below to go to your cart and checkout again".

I only recieved some of the items purchased and the rest of my order never arrived, nor has my refund (apparently sent 4/5/18) of USD $120.32 ever been returned to me.

I have been emailing Wish (in total approx 29 emails between us) since early April 2018 (over 10 weeks ago now) to try to have them fix this problem (they tell stories and provide unbelievable various excusses why funds have not been received including & maintaining that it has nothing to do with them as refund was sent to my bank 4/5/18 (can take 14 days to process) so I will need to contact them which ive done.

Bank confirms no refund ever received and it has nothing to do with my bank! So this problem can only be fixed by the sellers (Wish) & not anyone else! They have not been easy to deal with and offer no help rectifying this matter, they blame my bank who have also contacted them confirming no refund has been sent or recieved...

So there is a problem here, which no one wants to fix so im getting more frustrated and angrier...
I have requested that they need to provide proof & suggested the following because if refunded it wasnt to me!

1. Investigate where my refund went too as it wasnt to me? Who was it sent to and why? Request they return money if sent in error?

2. Why cant they cancel that payment error (if sent on 4/5/18) and reissue it to my correct bank account/card?

3. Provide proof that money did actually leave their account on 4/5/18 & details of where it was sent too?

4. Provide and confirm that this amount was deduced from their Trust or bank account or did funds bounce back and maybe being held in one of their accounts?

Please investigate this matter for me as its been over 10+ weeks since I made payment and this is totally unaccetable to still be waiting for a refund and extemely unprofessional to be treating customers in this poor manner!

I request that my refund be sent immediately...

I cant attach for your information copies of all email correspondence regarding my refund nor a copy of the invoice paid so please email me so I can forward this to you?

Thank you.

Yours sincerely.

Sarah Buckley.
Email: [protected]@gmail.com.
Mbl: +[protected]

This item says it was delivered to me on Jane 18th. It is now June 20th. I have not received this package. I tracked the package and it does confirm that it was delivered but it shows it has been delivered to a city that I'm not even in! It shows it was delivered in Nokomis Florida, and I am not in Nokomis. My address, as shown in the wish app, is 1121 Oakwater Dr. Royal palm beach, Florida, 33411. I want my item. Please resolve this issue. The tracking number is: LY271974561CN

I order 4 thing in May and I have not received it yet and I payed and all but they have me a refund on 2 but won't let check out to get anything I'm not happy about this at all and I was planning to order .ost of my daughter school clothes from them they have nice stuff and I want my money back or let me check out and get my stuff I want please. This would be very nice

i bought 4 different items from 4 different seller i never received any items which i paid for. they send my items to different parts of the country
all they do is copy and paste a script.when you ask a question
if we all complain to our bank or credit card fraud team we has a nation worldwide we can get wish.com shut down .

we cant let wish.com get away ripping us off

I know theirs more people out their having the same problem p aying and not receiving

I am a regular of wish.com and purchased over a hundred items from them. However their customer support it literally unacceptable. There was this day that I had received a text message on my mobile phone that my items has been delivered but iyem is nowhere I sight. Not on my door step nor in my mailbox. Being curious, I called up my local post Singapore to check on my tracking number. I provided all my details and the service staff understand my situation. The tracking number given to me in wish.com does not match with the name and address. Which means the seller have made a mistake and send my item to someone else. My name and address are input into wish.com profile page and I have been getting my items without problems. While trying to relate the issue back to wish support, I simply get copy and paste answers. The answers have no relation with the question I asked. I simply just want wish to ask the seller what is the address posted to on my package and if they admit their mistake just send me a replacement. Incident happen on the 18th Jun 2018, why do I need to wait till 12th July to get back to them regarding a refund. They are making things so frustrating answering back absolutely something none related to what I am asking for.

Regards
T.K.

I was getting refunds for orders that never arrived however now the wish site wont even let me click on refund request buttons. Tech support just plays games by telling me over and over to just "click" on the refund button while ignoring my repeated complaints that the site will not allow me to click on the refund button.
They obviously know whats going on and let it or make it happen. This site is a ripoff and they are crooks.

Hi I ordered a laptop through a friend but the laptop was out of stock. You guys notified my friend a week later that you wil refund me but never got the refund that is about two weeks ago please let us know as soon as possible i really am in anterested in another product my friends email is... Sarce.[protected]@gmail.com
Kind regards
Daniel du plessis

this is my first time that i have ever used this app to order online, i placed an order on the 27 March, the estimated date to arrive 21 May, its flippen June already why have i not received my products ? i have placed more orders from you guys and i still dont have my stuff. i keep getting emails about a refund i never asked for a refund i just want my product as well as my other products that i have ordered and still waiting for ! a lot of money has been spent on these products so you better get your stuff sorted otherwise there will be problems!

as this is my first time ever using your online site i am very much disappointed and i am now concerned that i wasted my money on your company and not receiving any of my products.

My partner had recently ordered a 24 piece slug terra set from japan off the wish website which stated that it was on special for $4.80 for the set.. We received it today only to find one toy one! Why was only one shipped when it clearly stated a set of 24.. Stop ripping people off! We would have not bought it if it stated that it was for singles!

I ordered a coat months ago! I've yet to receive it, even though it was promised in may. I asked for a refund, before the date specified, and got no response. Since then😒, i've contacted them five times, yet no response. They sure want me to spin their damn wheel though!

I've ordered from this site many time, with moderate satisfaction. This time, I feel used. Like an idiot.

I have ordered many items from Wish .com and I am not receiving my purchases.They are being delivered to the wrong address and the person is keeping them. With Wish they offer a customer a tracking number and I can monitor my items from my phone so I can see when a item is being delivered and I can track it. Well twice now it has showed me that an item has been delivered but it has not come to me. Then I try to explain this to Wish and they do not contact me with a response to my questions. I have been waiting for over a week now! I really do not think that this very good customer care! I want them to know what is happening with my purchases but I haven't been able to do this as they do not respond! So I am hoping that the complaints board can help me.thank you for your time and you may contact me at [protected]@gmail.com. Thank you and I will be anxiously awaiting for your response

I ordered my item on may 31 and it said it'll arrive by june 9 then when June 9th came around it said june 16 it'll be here.. now it says wait 30 more days from the estimated date... I didn't plan on waiting a month or a month in a half for something so little... It's really irritating to buy something online and the company keeps pushing back the arrival date... It just makes me hesitate to buy anything else from here...

Hello I had bought a nail products I had ordered them and my shipment said it was completed but I never received my order this had happened last year I had ordered pretty much the same thing and never came it said it came and I had got my refund back and I had tried to tell the customer service guy that I never received it and he said there's nothing that we can do because it has said it was completed and it was received but how is that possible when I never received my packet now that is my business now I'm pushed back a month and I'm not able to take care of my two kids because I don't have my nail stuff that is my life you know what I'm saying so I would like a refund back please because even though it said it came it never came because if the oder came I wouldn't be complaining... I have tried to talk to any one an every one about this an no one will help me.

Ok. So a couple days ago wish has not been accepting a payment from me. An it's from a gift card that I've been using and with them with no problems. They kept sending messages to upload a copy of my bank statement showing I've purchased items from wish. However, there are no bank statements with a gift card. I've contacted them several times and no response. I've never had a problem with them before. All I want to do is order. OMG!

I am complain because I have I paid for my products on the 1st march and I have yet still to receive the items I have paid for
I think this is not right as it as been nearly 16 weeks since I paid for my items
I have never know anything take so long I can tell you this I won't be using wish again that is for sure as one of the items was a birthday gift I had to go out and buy something else thanks to you which was another expense

I have ordered two (2) *12 Colors Waterproof Matte Lipstick*. Arrival date is June 18, 2018, Sunday, today is June 17, 2018, Saturday, I haven't received anything. I ordered and purchased 2 of this product, #12, and #04. I would love to receive the 2 items or a refund of 4.00 dollars, 2.00 dollars for both items. I have tried to submit a complaint on the Wish App, but there's seem to be a problem with doing so. Please issue me a refund so I can re-order the same items again, or re-send the items that are mentioned in this complaint.

Thank you,

DeeDee Wilson

DEB.A.[protected]@GMAIL.COM