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Wish.comno refund even though item never received

Never received item and here is the final answer from support:

May 12, 2017

Wish Support said:

Hello Marc,

I'm sorry to hear of your experience on Wish and really appreciate the feedback.See Top 10 Worst Companies in San Francisco, CAWe strive to provide the most delightful customer experience possible, though it appears we did not quite meet your expectations in this case. I'll make sure to pass your feedback to our team so they're aware of your experience.
Thank you for your patience and understanding of this matter.
Ariana
Wish Customer Service Team
www.wish.com/help

Li
May 12, 2017

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