Wish
reviews and complaints

I ordered the fidget cube 2 on Wish and the picture showed the 2nd gen fidget cube. I found out that there were also pictures of the 1st gen fidget cube. i emailed the seller asking if it was actually the 2nd gen or not and if it was not i did not want it. the order came and it was not only 1st gen it was also mini size.
the posting is incorrect and gives false information. I want the 2nd gen fidget cube.

I order clothes from wish.com may 12, 2017 I was waiting for my stuff to get shipped but they cancelled it today may 16th, 2017 without me knowing saying it was "suspected FRAUD "
Money "refunded "but my money haven't got refunded at all this website is ### and a bunch of fraud people . this business should be shut down because once u order something U wait 5 days to see if they shipped and to find out they cancelled my order they fraud me for my money, the contact support don't respond to anything and when I try to call customer service they keep u on hold

I ordered the Medium Blonde/Blonde piece and just received the Red/Autumn colored one. Very upsetting. Not happy with wish lately. Ordered two wolf print shirts with a certain picture on it and recurved the Wrong ones. Filed a request to return and get money back or sent correct print tees over two months ago. Have heard NOTHING from your company. Ordered two dressy shirts in Royal Blue and Sky Blue - Recurved a Purple and Medium Dark Bluetooth​. Not what I Ordered. Now this, recieving wrong color of hair extensions that what I ordered. Don't think I want to order from Wish anymore. Seems lately, once you receive the money you don't really care what the Customer receives or doesn't. Very unhappy and won't be recommending this site like I Use to!

i have placed on order on wish my bank card was charged 124 bucks on the 3rd of may 2017 ...today i tried tracking my packages and my order history is saying no order was made but why was my card charged now can i get a refund, , , and also i logged into my account with facbook and i am trying to change my password and that wont happen either my phone number is [protected] and my email address is sharlene.[protected]@yahoo.com i would like to get a refund please

Like I said I have contacted wish numerous times and have not gotten a response. One time they said they would send me labels to return items but when I go into my account there are no changes and they are not responding to my texts. I like the products on your websit but this is my first order and if this is how the company works I seriously doubt if I will order from "wish"again.

As of May 14th I have not received my order purchase order my purchase and March 2017 it is now May 16 2017 I have not received my order purchase I've tried to email the company with concerns of my order purchase I have not received any reply back from wish.com I paid in full but have not received my purchase order I've called and only gotten the voicemail stating that I have to go online and order to receive my order I'm gone line and it says error 404 what type of business is this I want my purchase or please refund my money my web address you already have it online I need my purchases or refund my money I've tried several times to get in touch with you guys no response reply back with some type of message concerning my order thank you so much

Dear hr,
This is shyam sunder akkaladevi from jangaon dist and telangana state. On 15 th of april 2017 I will ordered some items still now am not get it. Already amount will be deducted my account at time of purchase. What happen sir.in this online shopping don't have any contact number. Plez send me reply are contact to me. My vell no.+[protected]. Eagrly am waiting sir.
Thank you sir

My name is Willis Anderson I ordered a phone case for a Galaxy S 7 Edge for $10 and I see that you have taken six other things off of my account and that I never ordered the first order was $13 I did not authorize the next was $11 the next with $8 I would like my money back my email address
[protected]@yahoo.com
Willis Anderson
Po box 86562
Portland, Oregon 97286
[protected]
My card ending in 5626

Please help me

i have been trying to send a e email all week and it wont go because my phone will not let me upload a pic and you should have a cust service number for people to talk to i should not be working on this everday for a week my promblem is the small black leather bag i got i just went to use it last week and there is a slit in the handle its a small bag im afraid to use the bag i dont want to put anything in it and it get worse im very upset i had to go to this point to my msg to someone please advise and contact so i know some one got this

I placed this order earlier today and when I did not get an email confirming, I checked back and the shipping was outrageous. Have been trying all day to cancel order:
59188ddo11e550f0de3af8 all day.
Please don't send this order...
It will be returned unopened.
Your website is also difficult to work with, it doesn't have a submit button, it only lists one item at a time, you don't get complete list of order before sending. I will not be making any future orders and will not recommend to friends or anyone. Ty

I have some clothes and a broken bathroom doll set that I'm trying to return. I have no way to print out the return address label that they sent me and the email disappeared from my email account. Can you please send me these labels through the mail. They are ready to return I just need the return labels. If you respond I can give you my address. I need 3 labels in order to return them all.

Hi, my named is Rebecca Georges. You said you sent me the free postage label to return this product through my email which I did not receive it yet. It is defective product. So, I am writing to to tell you I never received the free postage label through my email. Can you tell why I not seeing yet. You said went email which not there at all. Please check again it not there, so I can I return with that label that I request because it is defective product. It doesn't work at all. So, please give my full refund on this product/Which I am trying to send back, but I still did not received the free postage label in my email yet. Please let me know as soon as you can.

I bought a pair of ugg boots online from Wish for $105 on 12/3/2017 . After waiting 6 weeks I tried to contact Wish, 5 emails later, no reply.I then sent a message on Facebook, no reply, I posted a message on there Facebook wall and no reply. I tried contacting them on customer support but as my item did not show up on purchase history I could not go ahead with my enquiry.I submitted a PayPal dispute 2 weeks ago and still have not heard anything. It has now been 2 months since I purchased the boots.

I placed two orders back in Dec 22 of 2016.
I asked for a refund still nothing. I opened a case with Paypal, and wish ask me to close it so they my refund my monies..Still nothing May 12/2017 . I can't make any orders.
I need this to be solved already.
my refund orders are ..one Ring size 7 Tracked # yt16358900059 never got!,
Order Bag belt returned the same day it arrived...Track #[protected]..
Very disappointed..Because I revise no Answers..
Can't but in any Orders uff...

Never received item and here is the final answer from support:

May 12, 2017

Wish Support said:

Hello Marc,

I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible, though it appears we did not quite meet your expectations in this case. I'll make sure to pass your feedback to our team so they're aware of your experience.

Thank you for your patience and understanding of this matter.

Ariana
Wish Customer Service Team
www.wish.com/help

I am really pissed with the wish app. don't have horrible customer service. they never reply yo your emails... i had bought about 20 things and they completely refunded me. without my permission... the wish app has very good prices but they just suck at doing there job. I had waited over a month for my things and they just took it all from me...not very good at that!

January 7 2017 ordered 15 kitchen cupboard handles from Home powered by Wish

Jan 9 2017 received email from Home.com that the items would be shipped between Jan 9 and Jan 12 2017

Feb 13 2017 received an email from Home.com stating that my order may arrive a bit late did I still want them.

Please note that when they emailed me on Feb. 13th it was already past their 30 day refund policy.

Feb 14 2017 I emailed back stating that I still want the item and don't mind waiting a bit longer as I really wanted the item.

Mar 21 2017 I emailed Home.com and told them that I had not yet received my order.

Apr 21 2017 I emailed them again and told them that I never received the item and would like to cancel it and get a refund.

Apr 22 2017 they emailed me back apologizing that I never received it when it should have arrived on Feb 8 2017. Note this contradicts what they stated on Feb 13th.

Apr 22 there were numerous emails back and forth between us. I stated that I understand that they have a 30 day return policy but how can I return something that I never received. They just kept replying...reference our 30 day refund/return policy.

May 9 and 10th the same thing. They said that they hope to be able to provide a much better experience on my next purchase.

Their statement on the bottom of each email is... We have your Back! You never have to worry when you shop on Home. Well I think they have given me reason to worry as I am out $90 without ever receiving my purchase.

I paid $30 for the item and $60 shipping charged to my credit card.

on 29th april, 2017 my credit card debited with rs.20, 000 which didn't used by me. next day when i checked with bank regard this fraud i came to know the company name from which online transaction done is wish.com
this transaction is not knowing by me.this is done by fraudster.
please try to find that person who has done this online transaction and refund my money back

On 26 March 2017 I order 5 tote bags and cancelled one, the white one. The total was $27.50. This amount cleared my bank on the 28th of March 2017. I get noticed from Wish that my items were processed and then shipped. I have ordered more items After these totes and have received some of them, a month later. My issue is Wish is refusing to send me my totes that are and have been paid for back in March. All I'm getting is to verify my account information which is nonsense seeing ive ordered many items After ordering the totes and have received them. I ordered a bedset and some watches which the company wish refunded and said they thought it was fraudulent. I never cancelled those items. Your company did. Now, they are holding onto the totes I paid for and I either want my totes or the money refunded back to me wish charged me and received. I sent them copies of my bank statement showing the total amount and date the items cleared my bank and every email they send me is asking for my full bank card info and a picture ID. They don't need a picture ID as I don't furnish one when I signed up for the account and they have my bank info as I've ordered from them several times. This is getting crazy and I've requested wish to call me or someone from their legal team so I can resolve this issue. I will not submit my bank info thru an email seeing wish seems to think some fraudulent items were ordered against my account and there wasn't. If some can answer the customer service line that will be awesome.

Stephanie Parker