Menu
Wish Customer Service Phone, Email, Contacts

Wish
reviews and complaints

www.wish.com
www.wish.com

Learn how the rating is calculated

1.1 4437 Reviews 4310 Complaints
Verified
The authenticity of the customer service contact information for Wish has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wish complaints 4310

ComplaintsBoard
L
3:27 pm EDT

Wish 2 vkworld cell phones.

Last March I ordered 2 VK world phones as advertised for like in the rounds of the 90 per cent off. Months and Months later to find out I guess looks to me like the wrong picture they put for the promo and ended up being flower seeds, seeds thank god i did not receive that cause me allergic reactions i am still waiting for my phones altho they re-embursed me upon there own decision so they say. I said I did not want a refund I would like my 2 phones. You should really honour my order as I did not make this mistake. I was told I was going to get a refund and I can go purchase them somewhere else. Unjust after my son and I waited so long for them to be told sorry you're not getting it to go get it elsewhere if you don't like it is how I see it like F... you pretty much after the hundreds and hundreds and hundreds of dollars ordering you stuff that most don't fit. I have spoken to the legal office regarding this and my purchas should be honored as ordered is the advice i got. They as well agree you made a mistake so now please fix it and send me my phone. Thank you Leona Leblanc . 1 montebello place St Catharines Ontario. Waiting Patiently for the phones

Read full review of Wish
Hide full review
ComplaintsBoard
E
12:37 pm EDT

Wish unauthorized credit card charges

I received a charge on my bank statement for $185.25 and do not know what it is for. Also one for $20.30. could you please tell me what these are. I am not aware of any thing that I ordered. I wish you would take me off you list as a customer as I never want to be a customer of yours again. This is the second time I have had trouble with you business.

Read full review of Wish
Hide full review
ComplaintsBoard
S
12:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish merchandise not received

On 8/14 I was charged for gigo sterling silver jeweraly id# 5b2e53eob92681a5817a6ef. And on 9/16 I was charged for hotcity id# 5b9e6c041ba25f1a603020ac the first order was shipped tracking #fuyusoo98027619yq the second item I do not have a tracking # on it. I have not received either item to this date 10/10. I would still like the items, if not please reverse the charges on my credit card. Thank you sue schneider

Read full review of Wish
Hide full review
ComplaintsBoard
D
3:51 pm EDT

Wish received mail about items delivered but never received it and still waiting for other...

Hi, i've ordered a few items form you some i've received but still waiting for the res is more then 4 mouths ago...
Order placed 28 may 2018 - last update 12 june 2018 - arriving by 26 july 2018 - tracking # um292351981cn (not received yet)
Order placed 30 may 2018 - last update 12 june 2018 - arriving by 26 july 2018 - tracking # um308556733cn (not received yet)
Order placed 30 may 2018 - last update 12 june 2018 - arriving by 25 july 2018 - tracking # um302879228cn (not received yet)
Order placed 29 july 2018 - last update 07 aug 2018 - arriving by 27 sep 2018 - tracking # uc140164671my (not received yet)
Order placed 29 july 2018 - last update 11 aug 2018 - arriving by 24 sep 2018 - tracking # um754505624my (not received yet)
Order placed 30 july 2018 - last update 15 aug 2018 - arriving by 15 aug 2018 - tracking # 959752472422 (not received yet) showdeliver
Order placed 31 july 2018 - last update 07 aug 2018 - arriving by 30 sep 2018 - tracking # ub254844765up (not received yet)
Order placed 31 july 2018 - last update 07 aug 2018 - arriving by 29 sep 2018 - tracking # yt1821300101074521 (not received yet)

Please replay via email thank you
[protected]@gmail.com

Read full review of Wish
Hide full review
ComplaintsBoard
C
6:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish diamond painting

I have ordered a diamond painting and in the description it says full diamond painting but instead I got a partial not happy about this plus I received another partial of deers when I already have that one I was supposed to get a pen today 10/9/18 but I have not received it

The fairy is the one I got from you that is supposed to be a full one just like the owl in the next picture I took a screenshot of what it says under the description for the fairy diamond painting and a screen shot of the pen I was supposed to get please fix this issue

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
T
1:39 pm EDT

Wish swimsuit order

I sent several emails verifying larger sizes prior to ordering. Rec ieved after 2 weeks. Way too small. And the bottom is larger and not the one i requested! Will not trust the size charts to ever order anything again. I will share my didsapointment in my commumity as well. PLEASE.REIMBURSE THE FULL AMOUNT. tammy pecore. W13737 fairview rd. Bowler, wi. 54416.

Read full review of Wish
Hide full review
ComplaintsBoard
L
12:41 pm EDT

Wish shoes ordered with credit card and now account is deleted!!!

I downloaded the app on my phone and placed an order for several different shes with my credit card info and now it is telling me I don't have an existing account or order. I want to know where my order is that I submitted my credit card information is at!? Is this some kind of fraudulent app that is stealing people's information? I would like an answer as soon as possible!

Thank you,
Joyce Kaczmarek

Read full review of Wish
Hide full review
ComplaintsBoard
C
11:44 am EDT

Wish make-up and my payment information

I am complaining about orders I purchased that was make-up. The make-up I received is made for an extremely light woman or a white woman. I am a black woman and none of the make-up I ordered can be used by me. I am also complaining the fact that when I purchase something I have no way of picking the account I wish my payment to be taken from. It automatically uses the account (2266). I have no choice in the matter and that bothers me. That is why I uninstalled Wish.com on 10/09/2018. I am also complaining because my husband wanted to order something from Wish.com but when he orders it automatically pays for the item with my account (2266). This is another reason I want my card (2266) taken from the account with Wish that I had. I also have a problem with not being able to talk to anyone over the phone and I find that to be suspect.

Read full review of Wish
Hide full review
ComplaintsBoard
B
10:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish counterfeit tarot decks and trademark infringement

U.S. Games Systems, Inc. is the owner of the Rider-Waite and Smith Waite trademarks throughout the world. There are many sellers on your site selling counterfeit decks, possibly made in China, using the Rider-Waite trademarked name.

There are a lot of sellers involved in this scam. Can you please remove them all from your site.

Our trademark number for Smith Waite is [protected] and for Rider-Waite it is [protected].

Thank you,
Bobbie Bensaid
VP, Copyrights and Trademarks
U.S. Games Systems, Inc.
179 Ludlow Street
Stamford, CT 06902
[protected]@usgamesinc.com

Read full review of Wish
Hide full review
ComplaintsBoard
D
9:46 am EDT

Wish not being able to purchase from website

I am trying to purchase items on the site, when I go to check out, it is asking for a copy of my bank statement showing a previous purchase. This is my first time purchasing anything so I can not supply this. It will not let me check out.
I tried to go to the contact us tab and was requested to re sign in with my user name and password (This is while I was logged into the site) when I filled in the details, it advised that the details are not correct, however I was logged into the site at that time using the same user name and password.
First time user, not a good start but I have heard positive things about this site and will put this down to tech issues. Could some one from wish
please contact me

Read full review of Wish
Hide full review
ComplaintsBoard
C
9:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish daily giveaway

I get to the daily giveaway exactly on time almost every night. It won't allow me to access the daily giveaway until all the items have been claimed or the daily giveaway is over. I refresh and refresh continuously but its not until it's over or all the items are gone does it say claim your free item now.I an truly really aggravated with this as there have been many things I have wanted on it but don't get the chance to have because of this issue.

Read full review of Wish
Hide full review
ComplaintsBoard
D
5:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish clothing

Why isn't the number provided for the customer service isn't available ? I have been calling since yesterday . I don't want that item that's being shipped anymore . That's a whole month from when I ordered it . I would like to cancel the order and receive my money back ! My daughter birthday is october 24th not october 31 or November. I thought the item would be delivered before that tune because it said oct . 7 - oct. 10 . Now it says oct. 30 - Nov. 30 . I want my money back that's to long & I wanted it for my kids birthday !

Read full review of Wish
Hide full review
ComplaintsBoard
A
2:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish didn't receive my last orders

I placed an order over a month and 1/2 ago. I haven't received any of it yet. I have moved and I need to give you my new address. A new change of address application at the Post office last for 2 months. I haven't received my last order I placed. You need to give a phone number on your website for things like this. I see where you charged me on my credit card so I need my merchandise. I haven't had any problems till now. I need to speak to someone. My number is [protected].

Read full review of Wish
Hide full review
ComplaintsBoard
Z
4:23 pm EDT

Wish order number 5b751f6b22255826d3507498

I bought this 15.2V 5870mAh Li-polymer Battery for the DJI Phantom 4 Pro, your seller had it marked for either $5.00 or $6.00 and 5 or 6 shipping with a total cost of $11.00. It was supposed to be here on the 25th of Sep. I requested to get the tracking number from wish and VD GEEK the seller, but oh yeah instead of giving me the shipping information and actually sending me the battery you refunded my money. I DIDNT WANT THE DAMN REFUND I WANT THE BATTERY I ORDERED FOR THE PRICE I PAID, NOT MY FAULT YOU MISS PRICED IT. UTTERY DISCUSTING THAT YOU TREAT YOUR CUSTOMERS WITH SUCH DISTAIN THAT YOU CANT HONOR THE PRICE YOU SET, BUT INSTEAD WAIT UNTIL THE CUSTOMER COMPLAINS AND REFUND THE MONEY SO YOU DONT HAVE TO SHIP THE ITEM OUT. I WILL NEVER BUY ANYTHING FROM YOUR COMPANY EVER AGAIN.

Read full review of Wish
View 0 more photos
Update by zodac1976
Oct 07, 2018 4:29 pm EDT

Scam they mark the price for one and then refuse to ship items when they realize that they way under priced the item.

View 0 more photos
Hide full review
ComplaintsBoard
M
3:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish almost if the items in jewelry

If i could, i would give zero stars. They are just as fake and terrible as Alibaba. I placed several orders for household items, clothing, and many orders for so called 925 sterling silver jewelry. What I received, if I received it, was plastic covered in a coat of of silver paint. Once exposed to the sun, they turn black and the silver coating starts to bubble. Sellers even had the audacity to place a 925 stamp into some of the items. Many items have not been received. Customer service now flagged my account due to too many returns. Really? How is it my fault when their sellers sell fake items and advertise as a quality that those items are NOT? I emailed them severs times but never got a response. I tried calling but that customer service number is only a machine telling you to go on the website. Totally useless. The only way to recover the damage is by filing chargebacks with the credit card company one used. I will have to do that. They don't leave people other options. Amazon is so much better! Stay away from these criminals! They have no ethics and only take your money, not caring whether or not you receive what you paid for.

Read full review of Wish
Hide full review
ComplaintsBoard
J
1:31 pm EDT

Wish smart watch cellphones

I have not received the items i have purchased. I would like a refund. I've asked several times and the website doesn't appear to show the item I'm requesting to show in the ordered history in my selection. I placed this order on August 10, 2018 but they kept pushing the delivery date further up until it past 30days and then I was told that I cannot get a refund because it is past 30days.! I want my item or a full REFUND!
MY NAME IS Jeremiah Grove
PLEASE RESOLVE THIS ISSUE!

Read full review of Wish
Hide full review
ComplaintsBoard
P
7:15 am EDT

Wish women multifunction cosmetics bag

I have not received this item i purchased. I would like a refund. I've asked several times and the app doesn't appear to show the item I'm requesting to show in the ordered history in my selection. I placed this order on August 23, 2018 and I was told by your app that it had already been delivered on September 24, 2018. That's not true! I want my item or a full REFUND!
MY NAME IS PATRICIA CARADINE
PLEASE RESOLVE THIS ISSUE!

Read full review of Wish
Hide full review
ComplaintsBoard
K
10:52 am EDT

Wish christmas pajamas

Too small. The size is 6 to 7 but they are more like a size 4. How do I exchange them. I'm still waiting on the other ones to come. Its possible they will be too small as well. Would really like to have them before Christmas for my grandkids and their parents. Wasn't sure if they were monogrammed or not. I see they have names on them. Really like the way they feel. I hope to get these in the correct sized. I bought five different sizes.

Read full review of Wish
Hide full review
ComplaintsBoard
S
10:20 am EDT

Wish ball pit

I ordered a specific item that was a ball pit with a basket ball hoop on it, the item I received did not have a basket ball hoop on it. I requested an exchange and it asked me to take a picture. I went upstairs to take a picture of it set up and the app went down on me. As I tried to restart the replacement process again it "flagged me for excessive returns". And will not allow me to exchange this item even with a 30 day return guarantee and their fault for sending the WRONG item.

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
V
9:35 am EDT

Wish items never received after 3 months and refund process

I ordered a few items in July and August and never received the items till today. I was unaware that you don't refund after a certain time. I did not request a refund as I wanted the items and still do. I am very upset as to the outcome and I do not eish for a wish credit but I want my full cash if the items cannot be sent. Why was the items never received when it was dispatched in June /July. Please urgently assist with feedback to [protected]@gmail.com.

Read full review of Wish
View 0 more photos
Hide full review

About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.

Wish Customer Reviews Overview

Wish.com is an online marketplace that offers a wide range of products at affordable prices. The platform has gained popularity among consumers due to its extensive selection of products, competitive pricing, and user-friendly interface. Wish.com reviews indicate that the platform is a reliable and trustworthy source for online shopping.

One of the most significant advantages of Wish.com is the vast selection of products available. Customers can find everything from clothing and accessories to electronics and home goods. The platform also offers a variety of unique and hard-to-find items, making it an excellent choice for shoppers looking for something different.

Another positive aspect of Wish.com is the competitive pricing. The platform offers products at significantly lower prices than traditional retailers, making it an attractive option for budget-conscious shoppers. Additionally, Wish.com frequently offers discounts and promotions, further reducing the cost of products.

Wish.com reviews also highlight the platform's user-friendly interface. The website and mobile app are easy to navigate, and the search function makes it simple to find specific products. Customers can also filter their search results by price, rating, and other criteria, making it easier to find the perfect product.

Overall, Wish.com is a reliable and trustworthy online marketplace that offers a vast selection of products at competitive prices. The platform's user-friendly interface and frequent promotions make it an excellent choice for budget-conscious shoppers looking for unique and hard-to-find items.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
Ratings on other sites
Trustpilot
Trustpilot
4.6
194627 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click up if you have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click up if you have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is related to the Online Shopping category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.