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Wish.com Customer Service Phone, Email, Contacts

Wish.com
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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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8:07 pm EDT
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Wish.com emails

I have unsubscribed to your emails and notifications several times but still I keep getting emails 4/5 times a day. Please remove me from your mailing list. I gave never ordered from you and I am not interested in your products. I am not sure how you got my email address but I want your notifications stopped immediately. So I have to say more because this will not be submitted unless I have 350 characters. What kind of annoying [censor] is this. Take me off your [censor] mailing list. Take me off your [censor] mailing list.

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12:25 pm EDT

Wish.com magnetic led lightning cable for iphone

Today June 13, 217 I went to purchase this item on the mobile site and it was said to be free just pay the shipping. Then when I got to my cart it said $3.00 plus shipping. I just want the item for the free rate because I was under that impression from when I opened the screen to selecting the color of the produce. Is it anyway to fix the problem so that I can purchase this item?

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8:42 am EDT

Wish.com orders unable to use offered discount codes so shipping is outrageous, not receiving order

SEND discount codes and then do not ofer the field to enter them so you are scammed out of a lot of money since shipping is almost as much as the item: once shipping is added, you can get the items at a brick and morter store for the same price, folks. BEWARE! Yes, you get what you pay for...ELSEWHERE! Order arrives opne piece at a time as well so make sure it is somethign you don't need or want as it can takes months to receive as well. No way to contact a person as phone redirects you to web and web gets you automated responses mostly.

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Update by ceba
Jun 14, 2017 12:00 pm EDT

STAY AWAY from this company unless you want to be ripped off on shipping charges. The items are cheap, granted, but by the time they charge you shipping, you'd be better off going to a brick and mortar store or another website that has fair practices.
For example, if you purchase $100 in products, plan to pay $80-100 in shipping charges. When they send you a discount or promo code for reduced cost in shipping, they will process your order before you canreview it and enter thew promo code, and their phone app will not allow you to enter the code in the cart, so either way, you get an order processed without being able to review it for accuracy (as most other sites do) and they will not respond to concerns.
They will continually send you canned responses "Promo codes can save you money! Enter them in the cart!" when you have already wasted your time explainign that NO, you CANNOT enter the codes, so you will just be ripped off.

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Senait Weldemariam
, US
Jun 16, 2017 3:01 pm EDT

On wish i ordered some things on mistake i refunded them but i didnt get my money back i have waited two months now but they havent gaven me my money back!

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6:49 am EDT
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Wish.com order never shipped

Orders processed on the 24th 25th May but never shipped. Order No 58fb4405e9a19162a9abdcc4 Jeansian Mens casual Jacket Store: Jeansion.
City Colour contour Effects pallet Store: Supersale
Same order number given for both products.
Payment was taken from my account same day. No further details have been given since 25 May.
Lynda Cross
8 Boundary Road
Klipriver
South Africa

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Mercy Okoronkwo
, NG
Jun 15, 2017 5:46 pm EDT

Dear Sir/Madam,
Please I want to change the delivery address of my order
from
401 rua do breiner
4050-127 Porto
Porto
Portugal
to
3 Ikang Etta Avenue,
540242 Calabar,
Cross River State
Nigeria.
This is because I am leaving Portugal to my country on 10 July so will not be in Porto to receive my order on the 20 of the same month july and i cannot chang flight because it has been booked for a long time. I have been trying since 11 of this month sending messages and you guys were not replying me. Sorry to say this, your services is poor to me and i do not know about others. Please reply this message or I cancel the order.
Kind regards,
Mercy Okoronkwo.

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Mercy Okoronkwo
, NG
Jun 15, 2017 5:42 pm EDT

Dear Sir/Madam,
Please I want to change the delivery address of my order
from
401 rua do breiner
4050-127 Porto
Porto
Portugal
to
3 Ikang Etta Avenue,
540242 Calabar,
Cross River State
Nigeria.
This is because I am leaving Portugal to my country on 10 July so will not be in Porto to receive my order. I have been trying since 11 of this month sending messages and you guys were not replying me. Sorry to say this, your services is poor to me and i do not know about others. Please reply this message or I cancel the order.
Kind regards,
Mercy Okoronkwo.

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M
2:42 am EDT

Wish.com order made, payment taken from account however now my order doesn't exist.

On the 1st of June 2017 I submitted an order to Wish via their mobile app, the order was to the value of $135.05. I paid using my PayPal account and the money was taken from my bank account on the same day. Upon completion of my order it said I would receive a confirmation email to my email address however I have not received any correspondence from Wish what so ever. When I try to look at my order through the mobile app there is no record of it at all. I have tried to raise a complaint directly to Wish however it asks me to select the order I want to complain about but then states I have not made any orders.
I have never received an order number, all I have is a screen shot of the page saying I would receive a confirmation email and my bank statement showing the payment to Wish. The email address my order way placed under is; [protected]@hotmail.com
My desired resolution is some kind of confirmation from Wish as to my order, an invoice and tracking information. If I cannot get this I would like a full refund. I fear I may have fallen victim to an online scam on their behalf.

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12:16 am EDT
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Wish.com 13 inch green woodland camo knife

I had ordered this item on June 4th and they said it would be here on June 13th and now I found out that my money has been refunded and they are saying its sold out. I want to know why it said one thing and now something totally different . If there is something similar to the one I ordered then can I get that. I am a loyal customer to wish. Please help me

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5:35 pm EDT

Wish.com clothing and electronics purchase / promo code invalid - worst customer service ever

I now have about a 100 email + "customer service" exchange going on where they have offered me nothing more than automated responses to the one and only inquiry I have presented to them with. Even though I have presented them with photographic proof of the promo I am trying to use.
They continually send me the same 5 automated messages dismissing me away. I only began writing them in the first place because I was invited to use the app via a friend with a discount promo code. I tried to use this on check out and the system gave me an error stating, "this can only be used on your first purchase". I have never made any purchases, so the fact that I cannot use the code is invalid. I merely asked they provide me a discount code that works. I still get nothing but automated responses. They clearly care nothing about customer support or assisting in any way.

This begs the question as to why they even have it. Additionally, the sales are questionable at best as people constantly review items and mention that the sizing charts don't work, they get the wrong items, the wrong sizes, items are delivered damaged, the quality is complete trash, and/or not like the items shown in the photos for the items being sold.

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4:49 pm EDT

Wish.com I am complaining about a smart watch I ordered almost 2 months ago

Between may, 18th and may, 23rd I ordered a smart watch from wish and to this do it still has not come in. I am honestly get upset because I have been waiting for more the expected wait time. This should not be happening like this I will not be ordering from you guys no more and I would like for my smart watch to come in. The tracking number is 9400110895343013339961

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2:20 pm EDT
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Wish.com unreimbursed credit card

I made an order and it was confirmed. Later it was declined. payment of 200 plus dollars made but i have not been reimbursed...

Order ID: 59165099d907e1b8ea6682ee
Shipping Address:
Lagrant Anthony
1344 laura lane
Austell, Georgia 30168
United States

hot sale new usb flash drive ...
Store: shuyunshop
Quantity: 1
Refunded
Please allow up to 14 days for the refund to process.
Contact Support

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10:57 am EDT

Wish.com cellphone I ordered

I'm complaining about my cellphone that I order from your in April and it's not worth my money that I payed for it so I done asked for my Refund back on my card ending in 4424 so here it is June and still have not received it back up there . So what are your going do about my cellphone that i ordered I can't pay for something that don't work around here so put me money back on my card ending in 4424 today please because if not I'm getting in touch with my banking people and bring charges against your.

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11:27 pm EDT

Wish.com complaining about my ex girlfriend used my card

Dear Sir, my Ex girl friend used my debit card on two different purchases for the amount of 142.23 dollars and 94.00 dollars and that was close purchases means 142 dollars and some cents ! Using my mater card and the last 4 digits are 0164, the card already been blocked and the money already been returned to me and I already had a police report, it is a FRAUD against my card and account and believe she put her email as [protected]@GMAIL.COM !

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10:53 pm EDT

Wish.com service

On June 07, 2017, I made a purchase for ten items, I paid $130.75 for my order. Well jine 09, 2017 comes an I receive confirmation that all my items had been cancelled and refunded . So I check to see if the money is back on my card so I can retry my purchase and ita not there...I went and emailed customer support...they ignore the fact that ive STILL not yet received my money back, but keep telling me I can replace my order. So I'm complaining today about this ridiculous out rage of cancelling my order but not giving me my money back. I would like an actual response as to where my money or my order is since I have nkt received the money I expect I've been sent my items! Please respond and thank you for your time.

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7:38 pm EDT

Wish.com shipping

Why do you guys check off the higher shipping amount? I almost had to pay an overdraft fee on my bank account. I had looked and the shipping said $2 but you guys checked off the higher shipping which I didn't see till I ordered. I had to cancel but not before you guys tried to put it through my bank account. I won't be ordering anything else from you till you fix that... I have deleted the app

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Candace92
, CA
Jul 10, 2019 10:34 am EDT

I ordered 16 items over 2 months ago and I can't even see them in my order history I was told they were shipping but still nothing it's past the window to find anything out I wasn't able to find tracking numbers. Most of the stuff was gifts for my mother and father I've never had a problem with Amazon but why I ever used wish I don't know it's not that much cheaper. The last package that came they threw it on the step

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8:35 am EDT

Wish.com orders made with my lost debit card***

Hello Good Morning, My name is Rehana Taylor.I lost my debit card on 6/8/17 and someone found it.I cancelled the card immediately but the person who found it tried using my card several times for 2 hours purchasing items at wish.com:Please help me get a refund for these items.I never ordered anything from Wish.com:I am single mother of 2 and the money in my account is for my rent.I am being very honest with you and my situation:Please help me!

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5:26 pm EDT

Wish.com they have stolen my artwork and are trying to sell on merch

My name is Tani Pettit, I am the artist Pragmaticinsanity http://pragmaticinsanity.deviantart.com/gallery/

This company has stolen my artwork before on Amazon and now they are trying to sell it again on t-shirts on Wish. I would like for Wish to take down the item immediately for it is illegal copyright infringement. It is item https://www.wish.com/search/gorillaz%20cotton%20t-shirt#cid=58ec9c99755c5a41f14aec3b

Please remove this item immediately and keep artist's work safe from thieves

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4:00 pm EDT

Wish.com Did not receive an item that I paid for, or a refund.

I ordered a smart watch from wish a few months ago.. over a month after the item was scheduled to arrive I sent a message to support letting them know that I never received it. I asked for them to resend. They said they would. Then the next day they said they would not and that they would refund the money as per my request. First of all, I never requested a refund. Secondly, I had recently changed banks and they would only refund the money to the card used. That card no longer exists.
They sent their apologies. That's it. I got completely ripped off. "F" wish.com. They're a terrible company, with terrible customer service and standards. I would recommend that no one does business with them

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10:38 am EDT
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Wish.com website

Hi there,

I registered on your website and placed 3 orders in April 2017.
When going online to track my orders as I have been doing for the last 2 months, I now receive an error msg:

"Oops, we could not find an account associated with this email!"

Name: Jade L Solomon
Email address: [protected]@bonline.com

https://www.wish.com/home?filter=xparam-593a5d6d36f7ae290e027cb3&to_address=jsolomon%40bonline.com&email_type=New+User+Mobile+Push&cmpgnid=593a5d6d36f7ae290e027cb4&recvuid=58de072be49d0a398987a41f&exzpl=ctp-2&uuid=3b7e87bf804e4bdbbdb4c3ac0bf0799e

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Update by JadeSolomon
Jun 14, 2017 1:03 pm EDT

Mine was sorted, I just don't know how to remove this post lol
I created another account and contacted them via the app.
They sorted it within 24 hours

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Crystal stuart
, AU
Jun 14, 2017 12:25 pm EDT

Me too i get the same thing

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9:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Smart watch

I was having problems submitting my purchase 6/8/18 I was trying to purchase one smart watch when I submitted the payment it said it didn't go through so I kept trying and my bank infromed me that I purchased 8 watches and I only wanted to order just one can u please send the one watch and please put the money back on my credit card please sorry for the mistake

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8:50 am EDT

Wish.com false advertising

The products are generally what is stated and cheaper than a few other sites, but BEWARE. 1. You have to wait FOREVER & often packages arrive late, damaged or just get lost. 2. I have used them more than a few times, & 5 out of 11 products ordered were damaged or broken. I did receive partal credit or refunds on a few items after hours of back n forth with their very limited Email Support. The others I actually had to send back for a refund. Overseas shipping from the u.s. to China was way greater than the entire cost of your order, so you're stuck just throwing the item away. 3. Their New Customer /friend referral codes are fraudulent marketing - they don't work & are not honored. All 7 of my friends & Family were unable to use the upto 50% off Refferal Coupon. I felt so bad for talking up Wish, I even found other valid codes (online) & they failed too. "Support" was NO HELP. The introductory coupon is only good for your 1st purchase, but any Codes entered are cached to your Account & once the fail there is noway to fix it according to their Support team". Even the "discount" code I got after spending over $100 only applied to one item under $20. 20% of $20 is $4 NOT WORTH THE TROUBLE. Their "Customer Support" is client (in-app message based) & frustrating at best. 80% of the time, I or my perps just canned responses. If your looking for cheap products from China, willing to wait 30-90 days, & gamble with your time and $$ Wish is the place for you. A few of their merchants offer expedited shipping & while it is expensive and you may get your item sooner, all the above still applies. Use Tophatter, Overstock, Zulily or just plane Amazon & save your sanity & ensure product quality!

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10:24 am EDT
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Wish.com help

This is not a complaint: I just need help
I have been a wish customer for more than a year and never encountered any problems purchasing. My last purchase was approx a year ago.
I started shopping again, and now encountering problems. First problem was, wish is asking the statement from my checking account showing statements of my purchase, then the picture of my credit card. This quite intrusive. So I use PayPal instead, this becomes problem number 2 because it says I have to contact the fraud protection via mail. This is the purpose of my email.
Is there anyway purchasing makes it easier?
can you approve my purchase using PayPal, so I don't have to send any pictures of my statement or credit card?
Sincerely,
Delia

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Phone number

+1 (800) 266-0172

Website

www.wish.com

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