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Wish.com Customer Service Phone, Email, Contacts

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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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N
8:52 am EDT

Wish.com unreasonable payment aktenzeichens [protected]

In 6 june i bough 8Pcs/set Rings Set Sterling Silver Natural Gemstone Fire Opal Diamond.Option for paying it not coming stright, how i normaly pay with pay pal or any .. ring comming end of july .Ring was not like in picture i become 7 of them and size ist just one and very small, not like describt on picture .I can not use them so I wrote about all issue to company .I go holiday and back in 30 august .I not become any answer and information by email about payment .And when I comback from holiday I had 2 letters one from Klarna and one from COEO INKASSO were my payment increased from 6 .85 to 63.28 euro what I must pay 53 euro fees.I try to contackt with Klarna what it not easy, but they tolld they can not do anything .Imust contact with COECO, what i done .I payed the 9.25 euro for Klarna and i am not agry for pay any penny more. SO bad service i will never use again.

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darnell.smith45@yahoo.com
, US
May 21, 2019 9:20 am EDT

I cannot use my account I do not have sherry_twenty one Smith @yahoo. com anymore my email address is Darnell . Smith 45 @yahoo. com please fix my account so I can order

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G
9:57 pm EDT

Wish.com not able to purchase

To whom I may concern,

Dear, wish customer support, I know that you ask me for bank statement showing my my most recent transaction with wish in a 341.00 USD but it will be impossible because I am not the card holder.
The card is under my mothers name
She is the card holder and she was trying to buy some items for me.
I would appreciated if the wish team can kindly unlock My account so SHE, or me can be able to continue shopping.

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Daniel Pettway
, US
Sep 10, 2018 3:59 am EDT
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This is DanielPettway will you please unblock my account so I can purchase again please

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Daniel Pettway
, US
Sep 10, 2018 3:57 am EDT
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This is danielpettway8 would you please unblock my account so I can purchase again

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K
3:08 pm EDT

Wish.com phone

I ordered a cell phone on wish. It was supposed to arrive by 20 August it didn't. I requested my refund on 20 August and I didn't get my refund even today. I addressed this matter on wish.com several times but I don't get any help. First they said I must wait 14 after requesting a refund and I waited and nothing happened. After 14 days they told me I must wait 7 days again. I got angry but I waited and still nothing happens. So right now I'm very sad about the treatment. I didn't get my item, I didn't get my refund. Please this is my last hope. Can I please have my money back

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7:06 am EDT
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Wish.com non delivery of two separate orders

1st order placed on 21/7/2018 money taken off credit card at 9.20.33pm and no goods recived second order was placed on the 1/8/2018 money was taken from credit card at 3.9.35pm and again nothing has been recived as goods where for birthday gifts which have now passed i now would request a full refund del address was to mrs susan camps 49 york street oswestry shropshire sy11 1ls credit card was in name of mr colin hunt same address adress in credit card invoice was wish .com amsterdam

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3:52 am EDT
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Wish.com delivery of orders (3 products)

Tracking code UD797820359CN Ordered on 31/3/2018 to be delivered by 20/5/2018 not delivered till 8/9/2018. No delivery man contacted. No communication. No responses. Unable to contact.
Two more products with tracking code UD797820359CN and UD791508766CN.
Not asking for refund, asking for delivery. Last tracking information says product was in India. Kindly deliver.

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5:37 pm EDT

Wish.com tablet

i ordered this tablet over 2 months ago kept getting delays about shipping and never recieded it last update i got said would be delivered by july 6th 2018 still have not recieved tablet and supoort says too late for refund im very dissapointed i was ordering something almost everyday then this happened i will not order again till this matter has been resolved

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Update by Peter Bertram
Sep 07, 2018 5:45 pm EDT

i ordered this tablet in june was told it would be delivered by july 6th and i have not recieved it and suport says too late for refund i kept getting tracking info telling on the way and never recieved

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J
7:50 am EDT

Wish.com squishy doughnut

(First of all, this complaint is about Wish's guarantee and not because of the insignificant amount of money.)
I wanted the pink squishy doughnut for my granddaughter, but it was $2 and the blue one was $1. As soon as my order went thru the amounts were reversed. Tried to immediately cancel to order the pink one but wasn't able to because there wasn't the usual "cancel order" anywhere. Got ahold of someone on line who said to wait until I got the order. Needed to take a photo, which I did and was told I would get a full refund including shipping. Never got refund and website wouldn't let me answer any of the necessary buttons. I am angry. It is the principle of this. I feel it is fraudulent. I have been trying to contact them yo no avail. I want to cancel my account.

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7:39 pm EDT

Wish.com ordered watch

I do all of my shopping online and have never ever had an experience like this. Their positive reviews can not be accurate. I ordered a product on July 12th, received a notice that it shipped July 16th with delivery range of July 23-Aug 3. Revised estimated ship date was Aug 9th - its Sept 6th and have not received package and only a computerized customer service which ABSOLUTELY SUCKS! Buyer beware if you order - and if you order and your product doesn't arrive on time, PLEASE SEEK A REFUND. They have a crazy refund window which isn't based on delivery but rather order date. After missing the delivery of the watch by almost 30 days, I called Customer Service - which is a audio message referring to the website, then sent multiple messages to Customer Service with no response and then logged in seeking a refund. The automated service indicated that the refund window closed on September 2nd and I could only get Wish Cash useable for their merchandise. I have no desire to order anything from Wish.com - I just want a cash refund. HORRIBLE DOESN'T DO THESE GUYS JUSTICE.

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3:04 pm EDT
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Wish.com for den 10 days my order is still not delivered

I hav order a clearing mop wit is not deliver to me till now... and aft 3 sept der is no update on the app about my parcel ... der is no C.O.D on app so I paid money online...one more order has place on my behalf... and decuted from my card by there own... wit out my permission... so I cancel ...still der is no refund of my money... from der wish app.

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Agnes Stanley
, US
Sep 07, 2018 7:02 am EDT
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This is a list of tracking #'s that I never received the items
UM593602052CN DELIVERY DATE WAS 8-7-18
LY477381519CN DELIVERY DATE WAS 8-15-18
UM593748582CN DELIVERY DAT WAS 8-19-18
UM593589444CN DELIVERY DATE WAS 8-19-18
ANJPY2106138116YQ DELIVERY DATE WAS 8-16-18
I HAVEN'T RECEIVED ANY OF THESE ITEMS AND THEY HAVE ALL BEEN CHARGED TO MY CREDIT CARD, I WOULD LIKE AN EXPLANATION AND TO WHERE THEY ARE! EMAIL ADDRESS IS astanley@mcclung-logan.com

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A
7:33 am EDT

Wish.com not accepting my debit card in purchasing an item from wish app

M from india.. i hv debit mastercard bt wish does not accept... always seen there is something wrong... kindly resolve this problem.. m new user on dis app and dis is my 1st purchasing... sometym it demads your photo id and last bank staement of purchased item on wish... but m new user and this is my first purchasing on wish... plz guide me about this...

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5:47 am EDT
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Wish.com I can't find an address to send returns to

I recently received 3 items of clothing that were all sent separately. I have contacted you and requested refunds for all 3 items as they're not suitable. I've received emails telling me that refunds will be put through, but I need the address to send them back to you and I can't find an address anywhere on your website. I've tried to contact customer service, but it's an automated service and it doesn't give an option to type a request. This is completely ridiculous and frustrating me to the point where I'll never buy anything from Wish again. Can you please fix this!

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Robyn Jackson
Mount Coolum, AU
Feb 01, 2021 7:38 pm EST

I received my shoes and as with others they were to small I cannot find an address to return them, the web site is a joke it keeps giving me the run a round and the cost of sending these items back will cost me the same as what I paid originally don’t tell me to go on the web site as you know it will give me the run a round I just want an address to return these items in Australia

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pbates
, US
Nov 25, 2019 12:22 pm EST
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All I want is the return address and my refund from this fraud company. They should never be able to do business online!

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jeanne fainberg
, US
Nov 14, 2019 11:11 am EST

Love the shoes I bought -but they are too small. I want 1 size larger HOW and to Whom do I return. Very hard to communate with, you I really WISH for HELP

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Michael Eyre
, US
Oct 31, 2019 3:21 pm EDT

Im so frustrated you people cant just get this right. What is the problem when i not only give you my po box number but my home address as well. I travel frequently so i give you the option of my po box but i also give you my motel address as well. My bank card account numbers are the same & ill get my deliveries at either of the two addresses ive fien you. I can't see how you seem to have so much difficulty with the straight & true shipping & billing information ive given you so many times. Possibly you need to upgrade your system to accept the information that is provided in your forms & in the captha that i have to fill out every time i have a problem. I move around frequently & i always let you know if an addres or account or phone number has been changed. Please contact me asap.

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Michael Eyre
, US
Oct 31, 2019 2:24 pm EDT

I changed my address & have told wish again & again & they keep puttingbtue wrong mailing address & telling me its a problem when its not. I moved. Why cant they just use my new mailing address & the same debit card info & the same phone number?

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Michael Eyre
, US
Oct 31, 2019 2:29 pm EDT

Im sorry i keep telling wish that my address has been changed. My mailing address is the one i use now. I could also give my home address. But the billing is the same as my P/O Box or my home address & i give it to you everytime i order. So i moved; why is that a problem when im giving you my new address & the same bilking number?

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Jan Ruhl
, US
Jul 31, 2019 11:23 am EDT

I want to replace a dress I ordered for a larger size. How do I do that?

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Jonathan coney
, US
Jun 12, 2019 1:44 am EDT

Need a return address to send them back to you for the right for the right shoes size 47 HELP

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Catherine Wood
, US
Jun 03, 2019 4:54 pm EDT

No answer I will not buy products from from your company again.

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Catherine Wood
, US
Jun 03, 2019 4:49 pm EDT

I like the shoes and would appreciate getting a larger size.

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Catherine Wood
, US
Jun 03, 2019 4:50 pm EDT

I like he shoes, but in a larger size

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Catherine Wood
, US
Jun 03, 2019 4:51 pm EDT

I'm dis appointed that the shoes don't fit.

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Catherine Wood
, US
Jun 03, 2019 4:45 pm EDT

Need to return the black pair for a larger size. thank you Catherine Wood

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Catherine Wood
, US
Jun 03, 2019 4:46 pm EDT

How can I exchange the shoes for a larger size?

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N
3:03 am EDT
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Wish.com my orders have not been delivered and cannot be tracked by post office.

I've made multiple orders on wish and have not received any of them. The first eta I received was 18 July 2018 which was changed to 25July 2018. But to date no delivery has been made. One of my order numbers is [protected] and one of the latest is ub150985668yp. I have attached the orders below of my orders. Please let me know what steps to take.

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4:37 pm EDT

Wish.com dgafo palette sold by aimaqi

I order the 18 color starry sky shimmer glitter eye shadow palette sold by aimaqi. I waited almost a month to recieve the DGAFO palette and I was super excited when my package came in the mail.What I recieved was a small palette with only 5 colors. This is not what I ordered, I did not spend my money or wait all that time for this. I am extremely disappointed and I would like to be send the palette I ordered.

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1:59 pm EDT

Wish.com wish shipped numerous items I didn't order so I returned

I returned numerous shipments unopened that I did not order. I don't know what was in the packages however Wish was paid through my checking account and I texted and talked to a sales representative of Wish
I asked that they refund my money to my bank account do to the fact that I returned their merchandise or they can send a check to my address. I haven't heard from them and I would like to have this resolved as soon as possible. This has cost me a number of bank fees because I couldn't pay for a unbelievable number of items at one time. I am on disability and I don't get enough to pay my bills. This has cost me over $300 that I never ever have in my account. I need my refund now! This has gone on too long.

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8:41 am EDT
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Wish.com 10.1/9 tablet 4 gb+gb 64 octa core

The tablet arrived early. The screen was cracked and broken. Cannot access or swipe the touch screen due to the crack screen. Many cracks on the screen. Charged the tablet but it will not stay on. Unable to click on the apps and icons. It is useless. For a product that is supposed to be over $1000.00 dollars it is junk. Poor quality and poor workmanship. Very disappointed. This Wish company does not seem to be a very reputable company. Will not buy anything else from them. Thought I was getting a great deal for a good product. You get what you pay for. I will not make that mistake again.

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8:28 am EDT

Wish.com stolen credit card info

Made one purchase on wish.com, then someone decided to use my credit card info to order McDonalds in Chicago, luckily MasterCard realized I was working in Northern Maine and blocked it and called me. Now I have never haad any issues before, I check card readers at ATMs and gas pumps before each use, and have an RFID resistant wallet. The only difference in my routine with my money was Wish.

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12:21 pm EDT

Wish.com garnet ring set in sterling silver

I received the package today. It is a ring that I ordered for my granddaughter. When I got the package, there was a rip in the front of the package, but the ring was still there. The setting is crushed, the stone shattered. I would still like to get this ring if there is a way, I ordered rings for all of my five granddaughters. I don't even want to tell my little ten year old that she is the only one not getting her birthstone that she herself picked out. Please help with a resolution. Thank you.

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Update by Ann Silverthorne
Sep 01, 2018 12:26 pm EDT

I just made my complaint. I believe that the photo says it all. This ring was destroyed during shipping.

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8:38 am EDT

Wish.com never received package last purchased

Wish was purchased of amount $164.00 on may 3, 2018 and march 2 2018 amount I forgot it goes back to February 2, 2018i am homeless need my credit back I have nothing and im hungry and need to pay a bill. Please refund me my credit back I think I deserve it my po packages never came business fedex OK ved and never received packages or refund can j get my refund now I've been wanting it and waiting for the longest card ik still have

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6:15 am EDT

Wish.com stealing from customers through fi

In the last 60 days you have reordered items ive bought in the past... the not di distant pay and someone has made it a habit of re ordering things that I buy ove hot fot of the same color same style pants ove got six bikinis re ordered one I did odst five I did not the tothe dining color light ove got enough for my entire blocks cars now you seen to being chasing and sending me items I le I didn't odst ay buddy I thought I read ordering so much stuff I justy forgot
i'd. ordered and currently re ordered or ship I thought now I am seeing a pattern it on nine at least items I know I bought because I earned too then I began thinking the is no easy im forgetting give or six times that I already ordered it tuned come regularly about the months after order not always but usually. I think the blame as called old woman, until a very strange and scheming trend began appearing it keeps happening I know what I order and what I don't. On just six occasions of at least fifty orders I am definitely seeing items I order suddenly being re ordered the months later I'll look get it and scratch my head. Is definitely a practice used consistently at... least on me the rie color continued the red bull looking car trim stuff decals but as these items are cheap I damnt going to pitch a [censored] about but with shipping and some items costing ten dollars or more is to my best calculations now running into the hundreds of dollars in the past year alone. Before that I can only guess but now I sr the same things occurring more and more frequently and frankly im quite sick over this I have never ever seen as many as ten items I actually ordered because I earned but never recieved I said id said a few ble days buidn't it did that by time the date came and went the ticket was closed and nothing can be done I have three sts of the exact dance cast stay covers fot my cat dance color same everything those not included in the previous estimate of what I know I did not just because I had it. Is this a regular practice for your business to re orders items and send them out because I shop almost daily. And might not notice and at first I didn't think that eas an option to make purchases for me over and over and your counting thay I didn't notice or if u did I wouldn't care. Items are often misrepresented in color beautiful or size you'll seriously show pictures of an item so far ction what sad actually ordered is flat out false which is illegal or at the very least shady! Ther amount of minus I didn't kidding for ther te ordered for items are just approaching 500 bucks is the shipping... his thay are the biggest shady deal you do but re ordering them putting me off until the date passes then saying oh eeek the date passed ri bad nothing though can do about it it is closed. Good happens shi often with items never every recieved you ask me to wait for some date when it doesn't arrive you say id to late now. I've considered hitting or at finding with an attorney who is up on the laws in ther bsod counties you deal with an cist of mailings scams flat out items that never show up are the mostly biggest country of China in flat out frauds misrepresentations and plain old lies about tnr product size color or desciption again China wins but this must recent practice that I can absolutely prove is that I am being made to believe ur id be offering the same thing over and over is such deception I am mad I looked at the consistency of this being done to me is weekly andis just stupid. Sure not everyone is going till monitor each and every order and every communication as well as if the item was actually credited back 3 of every ten items was not being credited back ay all away first li was so happy to have found this site until I set out to intentionally monitor your daily practices over months after shady at best and u can office thay I don't have been deceived of$1, 153.64 including postage for s
All the above stated reasons that I dare say I suspected after a while sts note a may if fact. Do enough my own monitoring and researchit is a common thing being done to customers like me if a survey was taken off ther suspect actions eas taken by just 5000 customers like me who shop with consistancy with how long they tending customers and shut the so shopping your site believing we're are help less in holding someone accountable fot the millions of dollars yoh make getting these fake practices off ther companies you say youve got my back im going to find out. I have ask the documentation to uphold what im saying because I did my own stuff month study I need now top know what are though going to do about it ot had the window closed? You go ahead and just using my orders and contacts and ther reality of the true outcome is going to be very very interestingly recieved by the market you most rely on and the level people willing to take you to accountability in reality not often theory. Im very saddened to have realized exactly how much money 2 or three dollars selling with postage I have justfinally had taken from me once individual what buddy the blind be of thousands if people just like me. One way to find out is to not take me seriously and justy ignore me your welcome to look through every order I have made every communication and response with you and what you said would happen vs. What frankly really happened. I will not give you my sixty seven hours of time originating research, fact checking refunds never recieved and things such as 3d bedding which is a flat out old practice called bait and switch price saving you write what you say we are zaving a flat out lie one of manydifferent methods
ls fot and what fot actually charged are very very often another theft like and simple I have shirts my research to my professor at school who after fact checking my record over the weeks is ble delivering ay the mouth to bring... these says you have conducted business practices that would be very very expensive if I were to secure the services of an attorney to start investigating Ebay though and I both me to be true could bancrupt a company like yours and id eeek finally included upon itself the more people who take the time to look into it using just the purchase history and the number of item size color cost and money back systems he'd yoh send vs Ebay mmy credit card company said and I switched the credit cards to find out if fresh credit cards eked out tnr blame in them it did not there didn't seem to have merit returns you said were finished. And returns are week friend to ther customer feel daily on you the misrepresentations on so many levels had blown my mind once my decision is made to walk away ction for company forever without ever allowing my indignation to go beyond me let the do the research for themselves as I have done and eeek continueto do until this next is fixed for me any way I would very much appreciate me what your response is to this noise then I'll give young my smart [censored] to Shay im going to do next
the patteren develop
up and lik into justy what the numbers let business man findingout what ive discovered is the truth behind your secret to success

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12:33 pm EDT

Wish.com I am complaining about the delivery of the product

I bought two product's from wish for which they charged me in advance after that it took. 3 months but still they didn't deliver my products when asked for refund they said it will take next 14 weeks to deliver the product i suggest facebook not to take sponsorship to promote such kind of scam
They loot innocent people secondly i request all the people who do online shopping to be aware of the scam as I read in other complaints they are just collecting credit card or debit card datta

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Wish.com contacts

Phone number

+1 (800) 266-0172

Website

www.wish.com

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