Wish
reviews and complaints

Absolutely appalling company. I downloaded the app and added some things to my basket. A friend who is already on the app gave me her referral code for 50% off. I tried to use it and it said it was for first time orders and I couldn't use it, but this was my first order. Tried to contact WISH through the contact form on the app and site, through facebook and by email and was ignored. Then I tried one last time and was sent a message saying it was resolved, it wasn't as nothing was done to resolve it. I tried to email again to say this only to find out WISH have blocked my email address and also told my email provider that my account is suspicious. I have been very polite to them in every message I have sent and haven't even sent many, about two from my email, which were ignored, so it is wrong and rude of them to then do this. Worst customer service ever. Definitely won't be buying from them now and will be letting others know of my experience.

Hello sir
My name is Komal banva and 26 year old and my userid is '[protected]@yahoo.com'
I ordered 4-5 product(uhappy projector and mobe cover) first time but it seems like my account has been blocked
Tell me the reason why does my account blocked otherwise refund my amount or send my ordered product
This is not fair
You couldn't bloked my account without me informed

Please if you need any document I shall provide you

Order #594d532744de86f99b98c5e4

Good day.

The the tracking on my product says that it is at the carrier facility in south Africa. Yet it has still not arrived.

Is it possible to contact the carrier facility to ask whether they have sent it or if it is still in their possession.

This is not the first order that is late. Please ensure that something is done about it. I ask that you please contact someone in order to let me know when my package will be delivered.

Regards
Odette Greyling

Order ID number: 5925270f92da21f6dcce52d4
2014 New Fashion Winter Women ...
Store: LOVARU_
Quantity: 1
Tracking #: [protected]

Order ID number: 59252bbb7b536ee2008c7bd4
Fashion Baby Girls Kids Spring...
Store: guangzhou idea co., ltd
Quantity:2
Tracking number #: [protected]

I still haven't received the above orders, l ordered them in May. Delivery estimated date was 28July 2017 now we are almost in September.

Hey there.
I have been trying to contact with for the help of a refund as a product of which was supposed to arrive on the 15th August did not arrive. It was then delayed to the 29th of August. I patiently waited but it did not turn up. I tried contacting wish on the 21st asking where my product was and if they could help. I was giving no reply. It's now the 29th of August and I have tried to contact them again but every form of contact is blocked. I tried their contact number but I can not call New Zealand to San Francisco the number does not connect. There contact support page is suppose to have general questions the section where you can fully explain your situation. But all through the message part you can fill is there it will not send as no general questions come up and it will not proceed until one has been select. (Which there is none to select). I tried their facebook page through its contact link and it says that my account doesn't exist and won't press me further. And when messaging them through Facebook it is an automatic email telling me to go to that link.

So every which way I have tried to contact them and am continuously blocked. This is very frustrating as I spent money for something that hasn't turned up and I am getting no support of help.

I have been trying to enquire as to where my package is that I ordered on 14 June 2017. I ordered 4 items received 2 parts in record time but the other 2 seems to have got lost. One items still says its in China and the other says it was received in South Africa on 27 June. I am trying to contact them as to find out whats going on but the website support system keeps telling me I have not chosen a question. I unable to ask any questions.

Yea I put in a large order over a month ago and have been getting most of my items on time and I have rated all the items that have come but this one watch that continues to say that was delivered on the 9th of August has still not arrived I have answered the contact support and told them as much information that I can and I even rang the phone number for complaints but still nothing I would appreciate some feed back
I believe that it has gone to Canberra instead of Woodford Queensland please tract it and either send me another one or money back it was $18.00 plus postage thankyou pmoore

I ordered a hoodie for my son which we were told we would receive by August 18th. It has not come nor have I been able to track it since each time I try, I am redirected to your sales web page and asked to sign in. When I try to sign in I get oops! This is unacceptable. Every other company I order from I can track the package without having to sign in.

I placed an order last night from my PC not know it would not take my promo code. So I immediately contacted support and told them to either apply the code or cancel the order so I could. They could not understand. I wrote again, they could not understand! I emailed again and they could NOT UNDERSTAND. This morning I get an email that they were refunding me for one item $3.00. They canceled the item, by the way I wanted. I have never seen so incompetent people!

I ordered items from Wish and when I checked the tracking of my order it said that "Customer Confirmed Delivery" I never confirmed delivery. I never had gotten any of my order when ot was supposed to be delivered and I took time off from work and still have yet to receive anything. I feel I have been scammed. I dont have alot of money that is why I ordered from Wish and being ripped off sets me even further back. Now I really dont trust ordering online again

I ordered 5 items and two months passed no goods received I put in a refund request and still did not receive my money back. They told me that they processed the refund and I should check my statement which I did and no I did not get my money back. Please do not order from these people as the take your money and you get nothing in return. Do not trust them.

I received a product today which I am not happy with as it is the wrong colour and does not match the colour chart which I used from your site for the product.I also tried to follow your directions to return/ refund and have been unsuccessful as it keeps asking me to provide a picture of what I'm returning even though it clearly shows what product it is from my history order which I checked in the little box made available.Please help

Hello, I made a mistake of order and I would like a refund!
N° de commande : 5991a571420f66c721865aaa
Adresse de livraison :
Ndjemba Elemva
9 esplanade charles de gaule
Bordeaux, 33000
France

6 inch GSM 3G Android 5.1 Quad...
Boutique : newtrip
Quantité : 1
Envoyé
Numéro de suivi : LM553864069CN
Date de livraison prévue :
1 sept. 2017 - 16 sept. 2017

i placed an order with wish on June 30 2017 and it was suppose to be delivered Aug 5 at the latest i received one product early. after that i was expecting my next 2 product to come within a few day. i still haven't received them and have put in many complaints. my order number is 5956c57576460a2e4e2e5fd9 and that is for
Fashion 3 Colors Optional HD Transparent Lens Glasses Retro Cat Eye Glasses
then the other product is Simple Nature Comfortable Adjustment Gather Bra（Size:36D-44DD) . both ordered at the same time.

Please Cancel my order family member gained access to my account, with out my permission. Please contact me immediately [protected]. I can't afford this order I don't have the money available, I would never order something I can't afford, this has been a terrible misunderstanding unfortunately, you will never have to worry about this happening again I will take care of this personally .

I have saved up my money to buy a pair of shoes that light up. The first time I brought it they were to small. Then the second time I bought them they stopped working I have charged it multiple times but it's broken. I want a full refund or a new pair of shoes. If this is not sorted out then I will not be recommending WISH to anyone ever and won't be using it again.

This was my first time trying to make purchase and it declined my debit card and you guys telling me to send in a copy of my bank statement of a recent purchase with you guys. I don't have a recent purchase it didn't go through. So now I can't get on the page until I send in a copy of my bank statement? Why do I have to send in a copy of my bank statement? I haven't purchase anything. Can you guys get this page open, so I can shop, you guys have a lot of pretty things on this wish page. I will to make some purchases but I can't cause guys asking for a bank statement.

I've got logged out for some reason and now I can't log in because there is some error. I've made my account via Facebook, I don't understand, FIX IT! I've made a screen for you. I hope it wil be fixed because I want to order more stuff and... yea.. You know I really want to order more things because this is an awesome app, this is on this moment my struggle.

I ordered a sweatshirt dress in a size small for a friend's birthday gift (which is August 31st)in July and I just received it August 21st. Upon opening the package I noticed that it only had a sweatshirt top. I am not happy about my order, because I was under the impression that this item was a all-in-one, not two separate pieces. I would like to have my order corrected, I enjoy your site but I don't have money to waste either.
Signed: Meyoshi Lee/ Disappointed Consumer

My card was stolen on June 15th there was on June 16th items were ordered off of The Wish app I need information on where they were shipped so I can press charges on the people who's involved in this theft I cannot get ahold of one person at your 1-800 number or in contact with any person at that I only have so much time to do what needs to be done to prosecute those involved please respond to my email immediately