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Wish
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1.1 4437 Reviews

How responsive is Wish's customer service?

18 Resolved
4292 Unresolved
Absolutely frustrating 🫠
It's quite possible that Wish is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Wish's silence.
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Wish shoppers reviews and complaints 4345

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Newest Wish reviews and complaints

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J
2:39 pm EDT

Wish alexa bliss twisted bliss t-shirt!!

I ordered a wwe Alexa bliss twisted bliss T-shirt from wish size xxl . Picture on mobile app and listing says official Alexa bliss T-shirt
Showing also photo of official Alexa bliss T-shirt ... what I received I can only describe as a home printed T-shirt with a logo that is clearly ironed on. Missing the authentic wwe wear logo at the bottom and missing the back Alexa bliss print.. €13 spent €22 including the postage for the same money I can get it from wwe shop

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R
12:31 pm EDT

Wish everything I ordered!

I ordered a cute bustier..what I recieved can only be described as an ugly life vest! The jewelry I ordered was supposed to be .925 sterlibg silver..one looks silver plated the other is trash, neither is sterling silver! I ordered a paraiba stone ring .got some ugly green glass thing..nothing I oredered is what Wish claims it was! I will NEVER shop there again..and am tellibg everyone I know, and everyone on fb, NOT to waste their time or money on this site! They should be put out of business ...but they r in China! Fakes and frauds..

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Demetrius Knight
, US
Mar 18, 2018 5:56 pm EDT

Pour quality items

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H
11:12 am EDT

Wish wrong item

I ordered a bathing suit in a small & recieved a medium ugly dress.
Seems this company has lots of issues & complaints.
I'm a size 0 & would never order an ugly medium sized dress!
Cannot reach anyone by phone & the emails aren't being answered.
I'm one upset shopper & will never order from wish again. Now my bathing suit won't be here for my vacation...very upset customer right here & as I read, others are having the same issues. They NEED a contact support to speak to a real person.

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O
12:40 pm EDT
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Wish high top sneakers ordered

I ordered a pair of sneakers on Jan 27th or 28th 2018.46 days later they have yet to arrive.High Top Rivet shoe red .
Order number 5a6d338b0eab8a10e697ec9d
This is unacceptable.What is the problem and why the delay.
Regards
Nancy
my e-mail is. hockeyrules_87aeastlink.ca
my phone number is [protected]
I can not reach you by phone on your 800 number from Cananda
please provide me with the proper number.

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C
9:48 am EDT

Wish samsung chromebook laptop

I purchased a refurbished laptop and the hard dive has been corrupted. Not only that when I tried to return the item wish only paid for a small flat rate box that is too small for the labtop to fit in it. I would have to pay for the item to be returned which I shouldn't have to because I paid for a broken item and shipping when the item was late in arriving also not working. I really loved this company up until now I very much dissatisfied with the customer of your company.

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C
2:40 am EDT
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Wish drone plane

I ordered a drone from them and it says it was delivered yet I never received it. They will not refund or replace and expect me to do the running around to find the package. I have gone back and forth with customer support with no help in site. They refuse to help and pretty much told me to just go away. Do not give them business because they will just steal your money!

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R
8:43 pm EDT
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Wish restricted account

I have had wish for several years and have ordered products that I sometimes would receive and sometimes I would not receive.
A couple weeks ago I noticed that my account was restricted. Wish asked for a picture of my bank statement with Wish purchases. At first I did not feel comfortable with sending them that information. I have emailed the customer support asking why my account is restricted, when will it be available again, will I get the products that iv already paid for, why isn't anyone answering my questions.. and they keep replying with the same thing. They can't remove the block from my account at this time. I read the terms and conditions and there is nothing that says anything about restricted account. Then I sent them a photo of a bank statement showing purchases made and I have asked them again when will my account be opened and what is going on. Have not received an answer. This site has horrible customer service and I would not recommend anyone shopping from this site.

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Larry wall
, CA
Mar 17, 2018 3:55 pm EDT
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Very bad customer service. They also ripped me off as well

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B
7:36 pm EDT

Wish bezahl und account problem

Hey
Ich wollte kurz für Urlaub einkaufen weil ich auf der Seite so schöne Sachen gesehen könnte nicht davon lassen
Also habe kurz eingekauf da wollte ich bezahlen kommt immer wieder account Problem!ich müss meine Kontoauszug fotografieren und senden als Beschäftigung
Oft versucht leider immer wieder account Problem 😠😠😠
Was soll ich tun ich habe eine Gutschein ausgelöst und war habby das ich mir was sparen kann, , jetzt klemmt es und kann noch bezahlen wieder Gutschein benutzen
Bitte bitte eine Erklärung ich gebe alle meine Daten aber meine schöne Sachen
Bitte um eine Erklärung
Heimke

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Update by Brono Banani Tchitchi
Mar 14, 2018 7:53 pm EDT

Was ist das😡😡😡 warum schreibt immer falch obwohl ich richtig geschrieben habe

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M
7:31 pm EDT

Wish man's winter coat

I ordered a man's winter coat size XL and received a Large.They told me that if it didn't fit they would help me return it for a full refund.Its been almost 30days now.I told them that I think there waiting for it to run out.So I will be stuck with a coat that doesn't fit me.They said they need a picture of the coat.I tried to send the picture.But it wouldn't download, I tried everything.And I told them that all I wanted was the address to return the coat.And they refused to give it to me.Please Help ASAP.

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M
5:50 pm EDT

Wish refund

I ordered several products from wish.com and it said that my order was confirmed and then immediately after said that my order could not be processed then it said my order was refunded yet I still not have received my refund on my card. I am very upset and need my refund back immediately seems how it already says it refunded it. I am not impressed.

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Cindy Meyer
, US
Mar 15, 2018 2:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same with me. The BBB would love to get a class action law suit on them I am sure

M
M
Mumtaz Latif
, US
Mar 15, 2018 1:58 am EDT

Hi Team,

I have ordered 1 Feb through wish.com website 5 6 products but not yet received and passed 45 days.

Its fake / fraud site, my money is stuck in this website kindly look into this matter and refund my refund from them.

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G
4:24 pm EDT

Wish I ordered a heavy duty battery for my bow fang ham radio

My name is Gilbert Stevenson I live at 1114 brentnell Ave in Columbus Ohio. 43219 ph-[protected] I ordered the battery pack for my handheld baofeng it's the long heavy duty battery pack never received it they got their money I never got a package I called the postal services they said it was delivered I have a very big mailbox that he could put it inside of I got everything else in order from you guys accept my battery pack I've been trying to get in contact with you guys the traces thing I like to get my money back or something can you help me with this please I'm in need of this big battery pack for my handheld Gilbert Stevenson

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N
3:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish lack of believable information or any information as to whereabouts of goods

Order placed 27th February 2018=5a94458c587ca9d7ce2da995, many of these goods are stated to have arrived in Australia. Delivery is by Australia Post which delivers parcels from anywhere in australia to anywhere in Australia within a week. One item has been sitting somewhere since 5th and it is now 15th = it is 9 days late. The suppliers are paying as little as 25c postage and are not paying for australia post tracking and will therefore not be informed as it arrives at a new location.
2 items from a previous order have not yet arrived and one of them has no tracking information at all!
My questions are no longer being registered on the customer service system.
One item for instance= Scarf CNAEL3164202220395 has no information at all and appears to still be at the source location. This item was previously refunded as it did not arrive and it looks like it is about to happen again.
Likewise BZ021881113CN and [protected] have no information. Several items appear not to have left the original location.
The 1800 number is disconnected.

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M
1:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish unsure website

This web. Site is not secure, can't contact anyone on phone. placed an order was going to wrong address, I know i added the Right address. Now my credit card information is going to someone else's address, I did call my credit company they reassured me that I Will not be responsible for the order, and wish did reply thought email that order was cancelled but am still worried that my credit information Will go to wrong address! This is not a safe site when u can't contact anyone by phone! What can u advise me to do! Thank you!

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A
11:17 pm EDT

Wish returning my money after unauthorized charges to paypal

Well one day I decided to have a look at my activities as through the Christmas holidays we all can tend to splurge but there is a situation an issue if you will that I noticed a wish transaction, hmm I thought but began investigating what this was for. I scroll down to see a steep charge having been made, So I presume it must be a mistake certainly it can be resolved, I then look and see my wish charge has no tax fees applied nor any shipping fees charged then I proceeded to look into the matter more finding that really the geek.com is who the charge went to even though when I went to geek.com and attempted to "sign in with my Google gmail, my PayPal email name and I find There to be no account with geek under my email that was charged.
So who's what's and who ms begin to take up space in my head as to what the heck is going on,?
So, I begin my attempts to touch base with someone at wish.com to resolve and move on, I did receive email from wish asking for copy of my bank statement and of course i'm not comfortable with giving my banking info out I decline that request and then let it be know I will send a screen shot of paypal transaction made. So I sent screen shots and I havent heard from them since, what the heck just give me back my money and look for how this happen, ok.. Wish.com... Imagine if they didnt charge you tax or shipping?!?!?!?!?!? You wish, I wish I would get my money back, this is not even cool.. *wishful thinking uncool?!* charging with no authorization from a card holder or someone's bank or paypal account is not ok. I want my money back!

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L
8:01 pm EDT

Wish payment taken, goods not received

I ordered two items, the money was taken from my bank but I have not received the items. here is my tracking No. 5a96edf72a2abb7140301228

I would like a refund please. I have not heard a word from Wish.com. I ordered these items during the week of the 5 - 9th March.

I have emailed the address they provided. Nothing. I put a message on Facebook. Nothing. I have laid a complaint. Nothing. I don't know what else to do.

I am a Pensioner. I can't really spare the money. I ordered these as a gift for my daughter.

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V
5:52 pm EDT

Wish wish support

Support is the words. Wish is a great site, but the people working as support, which is outsourced, are simply awful and careless. I hope none of you gets to experience it regarding a package tracking issue. The packages are rarely tracked as Wish allows the stores to decide the kind of shipment and the tracking number is not of the parcel itself, but of the container it's being shipped, that belongs to the local shipping company. After it starts being handled by the next shipping company, the parcel is lost forever.

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A
1:00 pm EDT

Wish scam

Yet again a SCAM repport about your "site". I ordered a huge eyeshadow palette, costing 24 dollars, and I got eyeshadow aplicators 10 eyeshadow aplicators to be exact. There was no "eyeshadow aplicators" in the description of the product. I am very dissapointed. Another thing is I tried finding an email, a phone number or some form of contact to you, but your "website" was crashing constantly. I will try my hardest to find customer service and contact someone from your group and complain. Your website is a total scam, many many friends of mine have made the huge mistake of ordering from you and have gotten complete and utter [censor]. Stop deceiving and lying to people. Check your reports and stop scamming. Someone will sue you if you continue doing this.

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W
11:51 am EDT

Wish items never received

Hi, I bought some items for my cats on wish, payed, but never got an confirmation. I payed €11, 95, and never received the goods.
I also could not find anything in my ordering history.
Bought and received many nice things from wish in the past, no problems, except this last order.
Please help!
Tried woth Klarna, but they could not help me.

A.L. Westerhuis,
Sonatelaan 85,
3438TJ Nieuwegein, Holland

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M
6:10 pm EDT

Wish bought a jersey never got it

They keep changing there story on line it was never sent no tracking number and tracking number they tried to send in txt was fake. They say they looked into it. Like I said no tracking number nothing so what did they look into really. So they send me a link that is useless. Wish will rip you off anyway they can it is not a good company at all and a huge scam. There shipping is mickey mouse bs. Do not trust wish at all they are sending cheap crap and knock off items. They will rip you off

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B
5:13 pm EDT

Wish where's my refund?

I ordered two items from the wish website I just checked on them and it says they were not available so they refunded me the money. Well I checked my account and wish took my money and NEVER refunded my money! How do I get my money back if I am not receiving the items why should wish be able to keep my money? I ordered this item in the beginning of February it is now March 12, 2018 and still no item and no REFUND!

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Wish In-depth Review

In Summary: Wish.com offers a unique shopping experience with a vast array of products at competitive prices. While the user interface is straightforward, the product quality and authenticity can be inconsistent. Customer service and shipping policies vary, and the mobile app provides a convenient shopping alternative. Wish's commitment to legal compliance and data protection is noteworthy, although more transparency in environmental and ethical practices would be beneficial.

Website Navigation and User Interface: The website is user-friendly with a clean layout and design, making it easy to navigate. The mobile responsiveness is commendable, ensuring a seamless shopping experience across various devices.

Product Range and Selection: Wish.com boasts an extensive variety of categories, from electronics to fashion. Availability of items is generally good, with a mix of common and exclusive products that cater to a wide range of tastes and needs.

Pricing and Value for Money: Prices on Wish are highly competitive, often lower than on other platforms. The site frequently offers discounts and deals, although there is no formal price matching policy.

Search Functionality: The search functionality is robust with various filters and sorting options. Search results are relevant, and the speed of search is satisfactory, allowing for efficient product discovery.

Product Quality and Authenticity: Item descriptions are not always accurate, and the authenticity of branded goods can be questionable. User reviews and ratings are helpful but should be read with caution.

Customer Service: Customer service responsiveness varies, with some users reporting delays in problem resolution. Multilingual support is a plus, catering to a global customer base.

Payment Options and Security: Wish offers a variety of payment methods and employs standard payment security measures. The checkout process is straightforward and user-friendly.

Shipping and Delivery: Shipping costs and options are clearly presented, although delivery timeframes can be lengthy. Packaging quality is generally adequate but can vary depending on the seller.

Return and Refund Policy: The return policy is outlined on the website, but the ease of the returns process can be improved. Refund timeliness is inconsistent, with some users reporting delays.

Mobile App Experience: The Wish mobile app is feature-rich with good performance. It is compatible with different devices, and user ratings on app stores are mixed, reflecting varied user experiences.

Customer Reviews and Testimonials: There is a high volume of customer feedback available, with an overall sentiment that ranges from positive to negative. Reviews seem to represent a broad spectrum of experiences.

Social Media Presence and Engagement: Wish is active on various social media platforms, with a reasonable response rate to customer inquiries. Promotional content is frequent, aiming to engage with the customer base.

Environmental and Ethical Considerations: Information on sustainability practices and ethical sourcing is limited, suggesting an area for improvement. Corporate social responsibility initiatives, if any, are not prominently featured.

Loyalty Programs and Incentives: Wish offers a rewards system and member exclusives, which can add long-term value for frequent customers. However, the benefits of these programs could be better highlighted.

Legal and Compliance: Wish appears to adhere to e-commerce regulations, with a focus on data privacy and protection. The respect for intellectual property is upheld, which is crucial in the online marketplace.

Overall Shopping Experience: The overall shopping experience on Wish.com is a mixed bag, with the main pros being the low prices and vast product selection. However, the cons include variable product quality and potentially long shipping times. Compared to competitors, Wish stands out for its pricing but could improve in customer service and product authenticity. Recommendations for improvement include enhancing the quality control of products, providing more transparent customer service, and improving shipping and delivery reliability.

How to file a complaint about Wish?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting.

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- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

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