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Wish.com Customer Service Phone, Email, Contacts

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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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H
5:50 pm EDT

Wish.com magnetic eyelashes and eyebrow stamp

I received my magnetic eyelashes today Nov.4, 2017 and there is only one set for one eye. I also ordered the eyebrow stamp and the powder was all crushed up and it had two left eye stamps. Luckily i had ordered two sets so i got a right eye out of the second set. The powder was not crushed in the second set. I had sent a picture and to this day have not gotten a response!Thank You!

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J
4:09 pm EDT

Wish.com not able to order

I have had a number of items from you that have arrived very late but that's not really my issue. You have frozen my account since I introduced mr hitchins and had used my card to set him up but you then charged all his purchases to my card so I asked you to contact him and get his card details and refund mine while charging him. Since this I am unable to order anything. I have contacted you a number of times but just get told that it's frozen from head office. Please can you rectify this problem for me?
Yours sincerely
Jacqui Dunkley

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M
2:29 pm EDT
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Wish.com orders and deliveries

I would like to complain about your orders and delivery.
My partner has ordered somethings from wish and something from Ebay and he has recoeved his order from ebay before he has recieved his orders from wish when he has ordered from wish before he ordered from ebay. My partners ordrers from wish state they wont be here till December wich is a long time to have to wait for an order to come. When thease orders arrive my partner will be canselling his account and will not be ordering from you again. People around this time of year may be looking to order things for their friends and family for christmas from wish but why should they when it is probably not going to arrive till after the new year also on your website it states different dates to what you put down and when you have something as Free on your website the customer still has to pay shipping wich technically means its not free at all you have also put the price of shipping and orders up onece my partners orders have arrived he will not be having another thing from wish again the delivery dates are discusing my partner has to wait till December when now its November he is having to wait a full month till he gets what he orderd this is wrong you really should improve your standards you have dissappointed me and my partner. You should wait till we get the order before taking the money especially if it is a months wait and if an item says its going to be here by a date then it shouldnt be changed.

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A
8:25 pm EDT

Wish.com the free giveaway

I was patiently waiting for the free giveaway to start and when it said go I put the tablet in my cart and it was still charging me $23 and the items and not being giveaway then I went back to it and it still said that there was three tablets left and then I went back to it and it said all of them were gone. I think that was unfair and I believe I should be compensated.
Thank You,
Amber Kelly

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2:22 pm EDT
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Wish.com double charged account with no delivery

I tried to order a pants/shirt set through the app that cost $12 then with shipping it was $18. I ordered the set anyway and clicked on my apple pay and the company charged my bank account twice immediately with two charged of $18 each. Then, wish claimed no order was ever processed. I am now trying to get in touch with someone to explain my situation but there is no way to talk to anyone but an automated machine that answers standardized questions. I am extremely irritated and if this is not resolved, I will not ever be using this company again or recommend it to anyone.

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1:10 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Wish.com - online shopping fraud

Everytime I shop online at wish.com the price comes up different than what the quote is and shipping charges come up different. If it says it's free I try to buy it but it comes up with a price and shipping is double the amount. I bought several rings that are supposed to be Sterling silver and after wearing them they turned copper that's false advertising and deceiving the public.

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S
11:49 am EDT

Wish.com unable to make purchases

I have trien numerous times to make purchases through Wish.com. But am not able to becsuse the site says they need a bank statement showing i have made purchases wuth them. I dont have a statement showing this. I have been a WisWish customer for a long time. Now all of a sudden they want bank statements...theve even asked me for a picture of the front and back of my bank card . Why would anyone need a picture of this?

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J
6:46 am EDT

Wish.com women's removable hooded leather jacket

I have contacted wish.com to return this item for a bigger size. I have done this 3 times with no response from wish.com I will continue to register this complaint to the better business bureau. I will never order anything again. I will send this item back to wish on my own so they can credit my account for this item. If it is not done, I will file a lawsuit against them.

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T
5:51 pm EDT

Wish.com counterfeit products

http://www.wish.com/c/5949d1c4b12dc00d42f36c83

This seller is selling a cat galaxy pin that is not its design. I have found the real artist on IG and they did not authorize this item to be sold. This is disgusting. It appauls me that you allow people to steal from others and make a profit off of this. This should be taken down and I will not buy from you guys again and will spread the word that you are stealing.

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J
10:38 am EDT

Wish.com no delivery

I ordered products through the Wish.com website on 6 July 2017, but as of today 1 November 2017, still haven't received my products, which I have paid for.

I have tried contacting them through Facebook, twice, with no response.

Whenever I try to go to the order, the website gives an error, or says that I haven't ordered anything in the past.

VERY UNHAPPY as I was hesitant to order from them in the first place.

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H
10:35 am EDT

Wish.com greenhouse, kids jackets

It's missing pieces no instructions I asked for a return label to and it back I got no response I'm not going to pay to ship it to me and back to u so I need a return label and I need my money for this and the 2 kids jackets I purchased the greenhouse came before the jackets just like yall wanted your money i want mines all of it wish is a scam that takes people money for [censor] stuff

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K
4:09 pm EDT

Wish.com everything

Everytime I order something I either get the wrong thing, size, or it just doesn't come at all. I used to be able to refund my items that were not received with no problem. All of a sudden they keep trying to make me wait until it's too late to get a refund. Wish, over the last two months has screwed me out of nearly $200.00. I wanna know how to sue and get my money back.

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B
11:30 am EDT

Wish.com my refund

On the 25the of August, there was an unauthorized amount of R1894.33 that went off my account. I've been sending emails and they keep asking me to confirm the order number for that unauthorized purchase, I've sent screen shots of the transaction, I've sent bank statements and I still don't have my money. Every time I send an email with all the details that were requested from me, I get a reply from someone different asking me for the same request that was sent.

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M
M
Mohammad Amin Ahangar
, US
Apr 09, 2019 5:33 am EDT

I have not received the refund of Rs. 159/- as yet

M
M
Mohammad Amin Ahangar
, US
Apr 09, 2019 5:32 am EDT

my refund 150 not sent

U
U
UHshopper
, US
Nov 09, 2017 2:50 pm EST

I am having the same exact issue with items I purchased. I ordered 2 of the same items (in different sizes) in purple, what I got was Wine Red. Contacted the company and was told that happens sometimes. They have asked me to send them photos of the items and the packaging (which I did...5x). I have either gotten instructions to go to Order History then click on {blank} which will take me to page I can print out Return Mailing label. These instructions do NOT take me anywhere it says it will. I have contacted company to tell this this and keep getting request to send proof of purchase or get the same NON working instructions. At one point they did tell me that they gave me a FULL refund and one of the items does say "Refunded" but I have yet to see that refund.
Who do I file a complaint with on this (I have all the correspondence since the 1st email)?

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J
10:28 pm EDT
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Wish.com clothing and shoes

I have been buying products from wish for nearly2 yrs most products I've been happy with a d if something is a little flimsy you get what you pay for. What I'm complaining about just started happening in last few days I have gone to order a shirt and it states a price I check shipping then when I chose size no problem then chose color I see there's been 5 or more dollars added and I thaught maybe an error and do again same thing so I won't pay when theyr advertising one place and adding nearly double on at the cart. I happened tonight again I ordered a pair of boots that stated 7 dollars at or then added size then chose color it added another 13.00 onto order thinking that cant be right I placed in car and it added the extra 13 dollars of couse I took out. Why is wish lying about their advertised price it's false advertising and I looked everywhere about it all I found was merchants can change price whenever they want. I'll never ever buy from them again and will uninstall the apps I used to like them but lying about prices I wouldn't dare being they can change whenever hopefully people read this don't get ripped off.

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A
7:03 am EDT

Wish.com makeup brush set

Hi i ordered a make up brush set of $ 16 like about six months ago and i have not received yet. Few months i thought i will eventually get it. Than i thought i am not getting it anymore and it was just 16$ so i did not bother later now i came to know that my sister had same incident with Wish so she complained and got refund and also the product . And now i realise that its not just aboit money but, wish is not doing any good customer service and can be complained about it. So please refund my money back and also for compensation i want the product too.

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S
11:55 pm EDT

Wish.com wireless gaming keyboard and mouse

Hello, recently I accidentally purchased a wireless gaming keyboard and mouse problem with the internet I thought it wasn't purchased then applied for a refund. Haven't recieved the refund yet but today the 30th of October I have been charged 30 to my account this is outrageous the item isn't even in my order history ! I demand a refund immediately this has put me in a bad situation as I want to transfer money into my account but it is in negative so that would mean I am being charged for nothing!

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B
11:03 pm EDT

Wish.com g-string order today, october 29

I do not understand your pricing policy. The item in my shopping cart is listed as $.80 if bought with others, regular price is $.95, if you scroll down, the price is $4, and the price shown in my shopping cart.
I am browsing your website for other items that are more expensive, which have similar price variations. But i am hesitant to buy more expensive items, because more expensive items because of the price variations I explained on the item in my shopping cart.
Barret Blecker
[protected]@comcast.net

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T
10:56 pm EDT
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Wish.com wish free item giveaway

Hello I'm here complaining about the same thing I've seen other customers come here for free Giveaway. I've missed it once thinking the Giveaway was in the a.m when it was p.m can so far I've been ready everyday this week trying to claim free items with no luck.. When I pick the item I really want I chose that first from size and color and on to the next possible item I can get but when I went to check out it showed me the total of what I had to pay so I'm here asking for the items I tried to check out and a better way to claim these items.. I've made a few purchases in the past and I plan to continue but it has to be a better way for consumers to be able to make purchases or to claim free giveaway items free shipping or not... I would deeply appreciate a response bcz I'm missing out on some good stuff 🙏

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11:23 am EDT

Wish.com my order

I bought a drying hair cap on wish.com. It is supposed to be here by November 27th. When I looked on the order history it said there are no orders. Where is my dryer cap that I bought! I either need my money back or my dryer cap. I don't understand this. This seems to be like a scam. I'm not sure how this is legal. I want my complaint resolved now.

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R
10:53 am EDT

Wish.com doing return and exchange curtain too long

Hi my name is Rita Shephard i Don't have any Complaints i did not find the right link to email you! I have purchase two different types of Curtains! The first 1 on the bag bar-code- is-1075071 A L-07-01-05H Another # on the bag it came in is [protected] Customer Declaration# CN22 top # 2113! I would like to exchange for the second curtain! The second curtain is too long and would like to get the same curtain but shorter! need to know how to flip the first curtain to the second curtain and make the second become a pair #LN [protected] CN Luxury Europe Embroidered Window Curtain

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Update by rita shephard
Oct 29, 2017 10:55 am EDT

do you have a number were i talk with someone live

Update by rita shephard
Oct 29, 2017 10:54 am EDT

I love Wish just trying to do some exchange

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Contact Wish.com customer service

Phone number

+1 (800) 266-0172

Website

www.wish.com

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