Wish
reviews and complaints

Ordered items in October and November. Only received 2 items from the order submitted back in November. The items ordered in October totaled $17.00 and some change and the November order totaled $74.00 and some change. I received an email on November 21, 2018 in regards to the October order and was told the items was being shipped as of today's date no other items has been received.

I have tried multiple times to call Wish with no prevail. I paid for all these items up front through pay pay. I submitted a claim with pay pal and was told I did not file in time enough, which, was not true.

I am requesting assistance in either getting a full refund or the items ordered.

October order # is 1222. There is no address just an online support site. Which is [protected]@onlineshoppingwish.com.

My email address is regina.[protected]@bhas.org

Dear Wish team,

I have two compliants related to your services:

1. I've sent multiply messages without answer from your team related to not received product.

2. Product that I ordered on related app Geek was not delivered and I'm not able to contact customer service there.

Please provide some solution for this situation.
In other case I'd like to resolve this issue in a court.

Kind regards,
Eliza Gruca

Here are the order numbers for 5 keyboards I ordered on I Home that were advertised wrong I thought they were tablets. There's no charge back I have sent you my bank statement and her pay pal statement as asked. The order ending in 02299 is shipping to our daughter Carissa Funk at 25254 W Clanton Ave Buckeye, AZ 85326 I used Heather Morales Funks Pay Pal on 11/27/2018. it was for a total of $126.90. I received Jumper I am waiting on the Glow stars and ring. I want a refund for the two key boards, there's no charge back. The next order ending in 376D5 was purchased on Ihome on 11/27/2018 three keyboards advertised wrong I thought they were tablets. They are to be shipped to our home for Heather Morales Funk 1402 S Espina St Apt #1 Las Cruces, NM 88001. Method we paid pay pal theres no charge back I have sent you both of our bank statements along with pay pal receipts. item total was 99.99 order total was $110.70. I have made numerous attempts to fix this I want a supervisor please. Thank you Linda Morales and Heather Morales Funk.

Your request ([protected]) has been updated. To add additional comments, reply to this email.

Wish (Wish)

Dec 9, 06:14 PST

Hello John,

We understand that you may be upset that your order has not reached you yet. We sincerely apologize for these delays in your shipment and want to thank you for being patient so far.

Please contact our support team directly so they can help you resolve this issue.

Tap the "Order History" tab from the drop-down menu at the top of the screen
Select the topic.
Tap on the "Contact Support" button under that item
Follow the prompts through the Wish Assistant to submit your request
This will open a support question with our customer service team. We should be able to reply within 1-2 days.

I hope this helps. Let me know if you need anything else and we'd be happy to assist further.

Maricel
Wish Customer Support

[6LVW7O-Q4DZ]

I order the machine in April 2018 up to now I never received it.I would like you to assist me in getting it back or get my refund. I tried using Wish agent and I don't get any results.On the system is updated as if it was delivered but not. The store name is Chenwei 23475, quntity 1, amount $99.00.My name is Aaron Mkwanazi, email address:[protected]@gmail.com

I have ordered several small items and each time they have been delivered to someone else. The items are many different types of things like tools, nail polish etc. and they have been sent to different wrong people with a wrong address on every on every one but not the same wrong address. Call to the company have gone unreturned. I am glad I have not ordered anything that was very expensive.

I have ordered several things from wish...I love the bargains but by the time I receive the order, if I even receive my order, I have forgotten all about what I ordered...I ordered nail polish 2 times now and have not received either...these were ordered in sept and oct. why would it take so long to receive these items...Now you are saying I cannot get a refund because it has been longer than 30 days...I t takes more than 30 days to get items from wish...I'm sorry to say that I will not be ordering from wish anymore as of now...you never know if you will get your items or not...

I have had a number of problem with wish items either being completely different from the description or simply not arriving. I have tried to contact customer services but apparently because I have had to complain about so many terrible items (how is this my fault!?) I am no longer aloud any refunds unless I buy more stuff which will no doubt turn out to be rubbish as 90% of the orders I have make have. I now have no way of makeing a return of the items and no way of getting a refund. I don't understand how this can be legal. If Wish made sure the products they sold were legitimate then I would have had no reason to have to ask for a refund. I'm disgusted with this latest issue and terrible service. They've basically stolen my money. I ordered a cashmere item in small, what has arrived is a poly cotton XL item and I'm not allowed to get a refund? I have paid for items that have arrived and being as ordered, if not I have raised a refund request. Now i am being punished for their terrible items and service and being told I have abused their refund system! Give me a break!

An order on wish app was made on September 17, 2018 after paying INR 2829/-. Product despatched by seller after couple of days but after almost a week seller with out any intimation to me seller withdrew its package from courier. Later for almost 15 days I was clue less about status of my order. But I realised that my order was withdrawn. I contacted customer care of Wish app and they claim to process my refund on September 28, 2018 and asked to wait for 15 days and the will reflect in my original payment medium that is "Paytm". But despite waiting so long nothing was received. I contacted Paytm customer care who told that they have not received any such refund of INR 2829/-. Then I contacted wish customer care who are just beating about the bush and not replying my specific queries like transaction Id of refunded amount in which account/id it was refunded etc but only putting general customer care replies. Now I feel that I was cheated by the seller in connivance with Wish app.
Screenshots related to the issue is enclosed.

You have messed everything up everything is a scam and I just realize why I deleted the app last year nothing has came on time and the things that have came were not documented that they were arrived I've spent over $500-$600 with you and it is a scam I compared prices with other things and this is just straight up [censored] I am so so so angry I want all of my money back the items I got already broke just as I was opening them and I'm pissed you basically ruined our family‘s Christmas somebody needs to do something. NOW!

Could not get suit coat on. Could not pull around my waist. Need Size 48 LONG or 50 LONG in the Coat, and Size 40-42" Waist/31-32" Inseam for the pants.

What I received today, is nothing close in fitting sizes. Coat will not fit and just holding the pants up, I knew the waistline was not big enough.
How do I return the suit I received today, and how do I get the one to fit me?

Lawrence Cassidy
1351 King Avenue
Lorain, OH 44052
[protected]@centurytel.net
[protected]

Dear team,
The website shows that I will receive my order by september and this is december.
I have not received below mentioned order

1. Run step watch bracelet pedometer calorie counter digital lcd walking distance
2. New square mirror face silicone band digital watch red led watches metal frame wrist watch
3. Cosmetic bags multifunction wash bag women makeup portable bag toiletry storage
4. Newest luxury women men stainless steel watch analog quartz bracelet wrist watches

A $400 transaction was made through wish I tried to cancel the order on my own they have locked my account I cannot get to my account to cancel the order my bank can't dispute the transaction because it's still pending and I can't talk to nobody I really desperately need to speak to a supervisor
it's getting real frustrating considering it's so close to Christmas that's my Christmas shopping money and I can't even get a call back they keep sending me the same exact email

On Dec 4th, 2018 I attempted to purchase items on Wish.com. I purchased using my credit card. Order ID: 5c072b3319b42c1c7f3dce9f The purchase was confirmed and a short time later put on hold with a request from Wish.com for a bank statement and other intrusive information that could easily lead to CC fraud and identity theft. When i sent back inquiries I got automated messages back from supposedly real people, thanking me for the information I provided but ...somehow...the information just wasn't clear or ledgible. They claimed that some photos of statements don't come through very clear. In this case I'm surprised they even saw one because I didn't send it. ...and they requested more documentation. Earlier in the process my CC company e-mailed me to confirm the purchase, which I did, however Wish.com persisted in requesting bank statements. This smelled like a scam from 100 miles away so I cancelled my order and contacted my CC company and already it appears as though there were fraudulent charges on the CC! All my cards had to be cancelled...what a pain at Christmas time!

Another aggravation in attempting to deal with Wish.com...every e-mail reply you send them gets reflected back to you. This makes sorting out a string of e-mail conversations most difficult! I can only imagine how difficult they could be if they messed up the charges!

Folks - Don't shop at Wish.com - it looks to good to be true...that's because it IS to good to be true.

This company called Meng keeps sending stuff that I haven't ordered. It comes from China. I am getting charged for stuff I didn't order! Do I need a lawyer?! I ordered a couple of hair pieces and I got extra pieces like blonde. I am a brunette. I ordered a phone/wallet in brown and I got, yet another one. I got two sets of brunette bangs when I didn't order them!

Received my ring yesterday after almost two months of waiting. It is not as pictured at all. You can tell the metal is just painted or plated with something that resembles silver in color and there are visible blue streaks at the edge of stones and can tell they were just painted blue.

Why do you picture beautiful jewelry but send out something that looks like it was won from a bubble gum machine?

On November 9, 2018 I placed an order with Wish and paid with PayPal. I not not received any of the order. I have tried contacting Wish numerous times and I get the run around each time. When I tried to sign in with my password, I was told it was an incorrect password. When I tried to reset the password the first time, I was told the link had expired. After numerous attempts to reach the link, I finally reached the point that I could change my password. When that was successful, I got a message that the time of refund was passed on the order. I don't want a refund, I want the order. The order was paid for with a PayPal credit and the balance on my credit card. If I do not receive some kind of reply within 48 hours, I will turn this in to PayPal and my Visa card as a fradulent charge and let them deal with it.
Janie Grimes
Inv. # 5be5b36dc61e3d763d236a41 dated November 9, 2018 in the amount of $40.04.

Good morning.
I have ordered multiple things from Wish in the past and have recently also ordered multiple products off your website.
Most of the time I am motivated to buy these products based on the reviews of customers who have already purchased the item. Many of them who claim "arrived earlier than stated". Other times I am motivated by the shipping date given to me when purchasing thw product. However, I have not yet received A SINGLE ONE OF MY ITEMS.

One particular item was supposed to arrive on the 1st of November and it still has not. Other items were supposed to be delivered late November, early December but my dates all got pushed back to later in December. How is this even possible considering I placed these orders in SEPTEMBER?! That is approximately 3 to 4 months ago!

I placed an order from south africa on wish for more then 300 dollars, I oaid and they asekd for bank statements, I have send them through 7 bank statements, and told me my order was refunded on the 4th of december on the 5th of December they deducted my acount for the money after they canceled my order and now they just dont reply any emails, I dont hear from them and there is no way of contacting them? What the hell?
Please contact me on [protected]@icloud.com

Was told I wasn't me many I had different password.was all done.got a message problems with my acc.l lost my legs 6 years ago.I don't get out much.I'm supposed to get a coppy of
bank statement and photo it.I over drew money that day.others one thing I need to put on hold till January.the full set mod.I'll look it up I don't have the money to go elsewhere.forgive me I'd like to continue shopping here
Everything you confirmed is paid for. My # is [protected]