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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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M
10:59 pm EDT

Wish.com neoprene slimming belt

My name is mariah bishop and ive been trying to order a neoprene slimming belt for a $1..i have a paypal so thats what i pay with..it will not let me purchase because of my shipping address..it keeps saying to fixit but there is nothing wrong with it..i have $2 in my paypal and the slimming belt is $1.90..so why cant i purchase this item? I have tried and tried to purchase and it wont let me..i really need help or wil not use your sight again

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2:23 pm EDT
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Wish.com wish giveaways site does not give code for checkout

DATES: I tried for 3 days (9/20/17), (9/21/17), (9/22/17), each day during the giveaway USA time of 9:00 pm-9:15 pm. I would select an item from the giveaways page and the item would automatically be placed in my cart.
THE PROBLEM: I needed a code to checkout the giveaway item that was in my cart. There was no code given on the giveaway page. No code on any of the 3 days that I tried to order/buy. I tried e-mailing Wish.com asap but I would only get a prefabricated answer of "giveaways must checkout within time limit" answer. I was within the hour time limit and I email Wish.com with no help. So if I wanted the item, I would have to pay regular price. All I wanted was to know was how/where to get the code to checkout my giveaway before time ran out. For 3 days, I re-try to order from giveaway, still no code for my checkout. I see that I need to stay with companies that care about having a customer. Wish.com could not give an answer to my question nor recognize the problem of me not seeing or where to find a code for the giveaways products.

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B
8:44 am EDT

Wish.com the items I ordered

I have been ordering several items on wish website and I haven't had too many problems but now I have ordered a Harley Quinn half shirt that was 5.95 and a iPad for kids that was $10.95 both were cancelled and I'm pissed off. I have the money and my kids will be upset you either figure out how to get my items I ordered and paid for to me or I will contact my lawyer and the better business bureau and report you

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S
11:26 am EDT

Wish.com no products received but my charge card has been charged

Order was placed on 09/05/17 and my charge card was processed and money was released to you. Where is my Product or REFUND MY MONEY! Your customer service is zilch and I should have realized you are a boot leg company ! I Want contact from an actual person if you have one. I purchased a womens leather jacket/coat and 2 pr of thongs . Dark brown jacket and 1 red and 1 black pair of thongs.

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12:10 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wish.com - there is something wrong with your user account. please visit https://www.wish.com/payment-issue to resolve this.

Every time when I tried to submit my payment, this message will appeared. Before this, I received a message asking me to send my photo ID and photo of my debit card. I have sent it several times but did not receive any response.message appeared Lately, the abovementioned -"There is something wrong with your user account. Please visit...

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S
6:57 pm EDT

Wish.com 1080p usb spy camera 32/16/8gb ux-6 scoutout

I ordered this item and no where on the picture or description does it state the plug is NOT a U.S. plug. What was sent to me was an (EU) European plug of which I cannot use. WISH representatives keep stating that it states that it is a European plug, but it didn't and the picture clearly shows U.S. flat plug prongs.

Order placed: 9/6/17
Received: 9/18/17 (date of incident, when received and saw wrong plug)
Shipping Charge: $10.00

Description
1080p USB Spy Camera 32gb UX-6 ScoutOut DVR GENUINE Charger Surveillance CIA FBI
1080p UX-6 ScoutOut USB Charger Camera Features:
EXTREME Stealth!
Attention:
1.Usb camera save the video in a 3 minute period of preservation, less than 3 minutes do not save;
2.When the memory capacity is full, the usb camera will cover the headmost 3 minutes video and cycle record;
3.Customers reflect that find no video file after recording by using usb camera and connect to the computer, it maybe because the recording time is not enough for 3 minutes;
4.Please ensure the recording time is longer than 3 minutes in the first time

Virtually Undetectable Pinhole lens
Durable ABS Construction
Covert Design Fools Everyone
User friendly Operation
Plug in to record, Unplug to stop!
Real time video and audio recording with date and time stamp
No Battery Needed!
Works on A/C Outlet Power!
Use it to charge your cell phone!
Playback on PC or Mac
Specifications:
Type: MPEG Movie
Video Resolution: 1920 x 1080
Frame Rate: 30 Frames per Second (fps)
Source Audio Format: 48000 Hz - compressed - Stereo
Average Data Rate: 2.9 MB / second
High Speed USB 2.0 Interface
Weight: 28g (1 ounce)
Plug and Play
Loop Recording Feature
Supported Operating Systems: Windows ME/2000/XP/Vista/Mac OS/Linux
ALSO FULLY COMPATIBLE with: ALL Windows Versions 7/8/8.1/10
This auction comes complete with the following:
100% Brand New
1 x Retail Box
1 x UX-6 ScoutOut 1080p USB Spy Camera
1 x 32gb microSD (manufacturer installed internally)
1 x USB 2.0 Secure File Downloading Cord
1 x Manufacturer's User Manual

I will return the unit. I want a prepaid return label and the full amount of my order refunded inclusive of shipping cost for delivery.

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R
1:49 pm EDT

Wish.com refund — overcharging

I was informed Sept that I was to receive a refund of 11.95 as of today I have not received also I noticed overcharging I was charged 22.95 September 27 for merchandise not ordered also past orders I have not received I will be filing a complaint with The Better Business Bureau regarding this matter I expect a refund also the 22.95 charge which no merchandise was received Also my correct address was not listed only name and city was on a package are these workers illerate cannot read english

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S
1:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com anime pikachu figure deadpool... order id: 59b80e686fba2ca919cbfe73... tracking #: w000287492owr

Firstly let me say I am not complaining about the product. I am very pleased with it and the fact that it came well before the expected date. So well done for that.
Secondly you need to make this website accessible from your customers' accounts. I had to Google to get on here as my complaint is not covered by any of your topics.

So my main concern is with the delivery today 21st September 2017. I was in the shower this morning when I heard the doorbell. Within a few seconds, as I was putting my bathrobe on heard my front door opening. I had left it on the latch as I was expecting my daughter to drop something off. Can you imagine my shock as I realised that it was your delivery person opening my front door and putting the package in my hallway! I was a female alone in the house! It is beyond belief that someone should let themselves in! I do hope this is viewed as seriously as I take it. An invasion of privacy, house breaking, it was a criminal act! Let me stress that the door was not open or ajar but closed, just unlocked. How did he know to try and open it?
So really I don't know what you can do to resolve this. I have had several items from your site and many more on order and had no other problems.

I look forward to receiving your comments. Please email me at [protected]@live.co. uk

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R
12:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com deep fryer/ pressure cooker

I have done a lot of business with wish.com. In their file on me they say I have no purchase history. When I tried to get information on a pressure cooker/ deep fryer I had purchased and not received. Wish files says I have never purchased anything from them. A couple weeks ago I get an email from Wish asking if I had received the pressure cooker/ deep fryer. I replied that I had not received it yet. Now going on my purchase history with Wish my complete purchase history is missing.
I am asking resolve to this problem by Wish sending me the deep fryer/ pressure cooker i purchased.

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Update by rick88771@gmail.com
Sep 22, 2017 1:30 am EDT

Wish says I have no products bought. I have purchased many times. I am looking for the status on a pressure cooker I purchased 2 months ago and have not received this product yet. What has happened to my purchase history.
Richard Laflamme
128 Jasper st
Berlin N.H. 03570

Update by rick88771@gmail.com
Sep 22, 2017 1:55 am EDT

Wish stares that I have not purchased anything from them. They have a buyer history section that allows a person to look at their past purchases. When I try to look at my past purchased they say I have no past purchases. Which is wrong I have purchased many items from them. I was looking for information on a deep fryer/ pressure cooker that I purchased from them but never received. A week ago I got an email from Wish asking if I have received the deep fryer/pressure cooker my reply was I have not received it as of yet. I have tried to call and email them about this problem with no response from them.when you phone call them you can't talk to a live person you get a recording stating to e mail them. Well I emailed them no response. All I want is for them to send my item and update my purchase history.
Can your team help me?
Thanks in advance.
Richard Laflamme
128 Jasper St
Berlin N.H. 03570

Update by rick88771@gmail.com
Sep 19, 2017 10:22 pm EDT

I am a 68 year old vetran os social security. Can't afford to pay and not recieve merchandise

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J
7:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com no order and no refund

I ornder may 2017 some shoes and today 20 september 2017
no shoes and no refund i sent so many complaints on wish but all they saying is sorry.Big fraugt this site if i can just report the site i will be happy
never ever in my life i will recomend them to any one
i never had anything intrest of online shopping
but this shoes was suppose to be a birthday present thats was why i order it so long before.
Nothing no shoes and they said they will refunt but no refund
am i ever going to get my money back or get the shoes.
Im so disipointed i cant just leave it like this.

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K
11:38 pm EDT

Wish.com daily giveaway

I live in Arizona and I'm upset about not being able to get any of the daily free give away. Every time it says it has available items, it responds to me saying that the items are already claimed! This is not fair ! Plus only so little amount! This has got to be fixed! I'm not the only one either, there are several other people who have the same problem! Fix it !

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L
L
Lilly G
, US
Feb 07, 2018 8:13 pm EST

Same problem. I'm on the app from 8:50 until 9:15 everyday waiting for the notification saying the giveaway has started. I click the blue button but it says the item is unavailable.

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Ripshock251
, US
Dec 10, 2017 6:05 am EST

If someone would like i can explain to them exactly how the dailygiveway works and why when you click claim even thought it says 46/70 (For example) that it tells you there are no more available. Please stop crying about something you don't understand. i have won stuff almost everyday even things that only have 1-2 available. The strategy i use can help you alot with practice. So again i would be happy to explain. Just stop crying like a baby cuz your not entitled to anything on that app.

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Tgeavaras
, US
Feb 01, 2018 11:22 pm EST

Alright then please, do tell. I would appreciate it very much! 😀8

K
K
Kasmira DelGrande
, US
Oct 21, 2017 8:50 pm EDT

Same thing keeps happening to me. I sit on the app till it starts, wasting my time researching the products, then it pops up that the giveaway started and the blue bars are full. I click claim, and it says "item currently unavailable" but the blue bar is still there just less then before. I click another and another till ive clicked all items just to get the same message. Ive used this app for years and never once have i been able to claim a free giveaway item. My husband even has the same thing hapoen to him on his phone, and my mom and quite a few of my friends. Ive never actually met anyone in person who has been able to claim a free item from the daily giveaway. Then people like this say theyve claimed hundreds of free items and call us liars when they really have no idea that this is really happening.
I dont know who to compain too but the BBB and everyone else will know.

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A
Audrey Proano
, US
Oct 12, 2017 12:05 pm EDT

I t is no scam in the past two or three weeks I have already claimed 14 item, then i started to think it was fake because my item didnt arrive but then I got one, and then another, although i have only received two of my items i am satisfied.

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Heather Hicks
, US
Oct 02, 2017 3:49 am EDT

It is not a scam! I've won 10 times in the last 3 weeks!
I have already received 2 of the items. You have to be on the page when the time starts and you have to be quick!

ComplaintsBoard
L
7:09 pm EDT

Wish.com comprei paguei e não recebi

Ola estou tentando entrar em contato para saber se vai mandar a mercadoria que comprei ou vai devolver o meu dinheiro que paguei e não recebi. Veja a situação da wish:

Pedido efetuado:
1 de abr de 2017
Detalhes

50pcs 1/1.5/2/2.5/3mm titanium coated hss high speed steel drill bit set tool ac
Loja: guangzhou manyi trade co., ltd
Quantidade: 1
Chegando até 4 de jun de 2017
N° de rastreamento: [protected]
Aviso
Se o seu pedido ainda não foi entregue, por favor, aguarde 5 dias úteis a mais para que o mesmo seja entregue. Ele deve chegar até jun 4! Se ele não chegar até esta data, por favor, entre em contato com a nossa equipe de atendimento.
Seu pedido
Processando
Frete
Quase lá!
Chegando até 4 de jun de 2017

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T
5:23 pm EDT

Wish.com gloves

I received some gloves that I didn`t purchase, unless it`s taking the place of an item I did purchase. Which wouldn`t be a great way to conduct business. These gloves came from: Limingyan
balyunquhuangshijangxlatongd
agongyedongqu17haoguangzhou
Phone:[protected], which I did call; Not in Service.

59aec5276fe7ce1a80ca09d6 - is also on the package.

untracked # [protected]

Description of Contents kg. Val(US$)

gloves* 1 0.1 2

Sender`s signiture & Date Signed 2017-09-06

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H
3:17 am EDT

Wish.com can't cancel an order

It won't let me cancel an order. I have tried contacting support but it's [censor]in automated and not a real person! Let me speak to an actual person and not a [censor]in robot! And let me cancel my order! I'm starting to get really pissed off! I'm not going to send an email! I want to talk to a real living breathing person not an automated message that just keeps repeating itself!

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S
12:45 am EDT

Wish.com trying to buy something and it won't let me

Ive recently tried to buy things on the wish site and it wont let me

Ive done what it has asked me to do on a number of times but it still will not accept my order or credit card. Contacted the bank everything is allright with that.
Ive also brought items on this site and they wont send them until I verify myself which I did with sending three different order invoice on the front of the parcels.
But they wont accept that as proof that it was me neither.

Please help me fix this problem as I like wish and have been bying from wish for a few years. Without any problems

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6:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com the product I am buying cant get thru

I bought 1 men's and 1 lady's winter clothes to be delivered to the Philippines. I paid it with my American Express Card ending ...2000. But after a day when I check my order history, it indicated REFUNDED. I called my bank and it said the merchant initiated the refunding. I am repeating my order but it can't get through, saying go online to https//win.com/payment-issue. But still I can't move on. Can you please explain what happened. I need these merchandise badly. Thank You

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Jullia Gilliam
, US
Sep 26, 2017 5:39 pm EDT

I have had the same issues, 2 times this month. It really sucks because the stuff i am trying to gwt is for christmas. I hope these issues get solved.

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J
9:47 am EDT

Wish.com did not receive package but still charged

Order ID: 59a98d618687f8c96a6c7213

I did not receive my purchased item and they refuse to refund or resend it.

Halloween Star Wars cosplay costume Halloween Masquerade magic cloak hooded cloak

Store: Yjfeng
Quantity: 1
Delivered
Tracking #: LW785642245CN
Delivery Estimate:
Sep 16, 2017 - Sep 25, 2017

Sep 17, 2017
Johnny Smith said:
Message said my package has been delivered but I have not received it.

Sep 17, 2017
Wish Support said:
Hello Johnny,

We're sorry to hear that you still haven't received your Star Wars hooded cloak and I apologize for the delay.

After reviewing our records, I can see that this item has already been marked delivered with the following notes:

Sep 16, 2017
Location: OAKLAND, CA 94605
Delivered - Delivered, In/At Mailbox, OAKLAND, CA 94605.

No worries, Johnny, while our team is investigating on this matter, please help us out on your end by checking your vicinity or neighbors to see if someone might have received it on your behalf.

Thank you so much for your cooperation and I ask for your extended patience regarding this matter. It was my privilege serving you today.

Catherine
Wish Customer Support

Sep 17, 2017
Johnny Smith said:
I checked the my neighbors. None of them have received or seen my package. Would you please resend the the item? My wife and I really like shopping on Wish and want to continue to do so. I don't mind doing a signature delivery if that's what it takes. I'd rather have the item instead of a refund.

Sep 18, 2017
Wish Support said:
Hello Johnny,

Thanks for updating us regarding your issue. I understand the inconvenience this has caused. In this situation, our system shows that your package was successfully delivered to the correct address.

Don't worry, I forwarded this incident to our team so that we can serve you better in the future.

In the meantime, please let us know if there’s anything else we can assist you with. Thank you for your understanding.

Sincerely,

Jel Emery
Wish Customer Support

Sep 18, 2017
Johnny Smith said:
I understand that your system says the package was delivered. But I do not physically have the package in my possession. Not having this issues resolved in a fair and honest way is putting a very sour taste in mouth with Wish.com. I will be filing a complaint and closing my account.

Thank you.

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CAIRO4633
, US
Sep 19, 2017 10:19 am EDT

Hi Wish Representative(s)
9/19/2017

Please be informed that I did make purchase's on 7/10/2017 and 7/11/2017, I have only received a portion of my items ordered to date,
I am also unable to log back into the wish's site where as the server describes that it does not recognize my e-mail address not sure how that could be when my e-mail is visible when I log into the e-mail section, I have also tried reregistering on Wish to no avail so if you could have someone to contact me back to resolve this issue with my missing items I would appreciate it, Look forward to hearing back from you.
Thank you
Angela H.

ComplaintsBoard
M
9:31 pm EDT

Wish.com não consigo falar com vocês

ola estou tentando fazer uma compra com meu cartão de credito só que vocês me pedem extrato bancário. não possuo conta no branco devido a isso estou tentando fazer minha compra pelo pager seguro . já enviei minha identidade no entanto não consegui e fazer meu cadastro ate agora.
só isso que vocês colocar para mim Obrigado por ter comprado conosco. Infelizmente, a loja não pôde enviar um item do seu pedido. Por favor, visite https://www.wish.com/payment-issue para obter mais informações.ele não funciomar meu carinho esta com 15 intes que eu quero compra não sei o que fazer dede do dia 14/9 da para vocês resolver esperado resposta no meu e-mail. [protected]@hotmail.com estou enviando minha identidade.

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10:23 am EDT

Wish.com rechnung

Seit langem versuche ich zu erfahren, wofür meine Kreditkarte am
08.07.17 mit. 315, 20 € und am
10.07.17 mit. 203, 30 belastet wurde.
Ich kann mich nur daran erinnern dass ich zwei Kleider bestellt habe die sehr teuer waren aber wish hat beide erstattet weil sie nicht gepasst haben. Laut Klara wurden am 14. August 17 lediglich 190 € erstattet.
Ich bitte um Antwort und Aufklärung.

Liebe Grüße
Gabriele Fiedler

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9:25 am EDT

Wish.com wish.com

Im complaing about wish.com site and page app etc. And their custorm support. Ive tried buying something for the past 2 days and it will not let me. I just baught 4 items and now it wont let me. My money is there my bank even says everything fine. I would like to buy my stuff. Amazon does better but their prices are to high. I would appreciate if wish would please fix this and let me buy what i what. Idk what the deal is but i also would like for custorm support to call me and not beat around bush make me listen to 5 ads then hang up on me. Id appreciate if i get phone call so i can speak to them. I will be removing my debit card off their site till it is fixed. Thank.you

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Contact Wish.com customer service

Phone number

+1 (800) 266-0172

Website

www.wish.com

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