Wish
reviews and complaints

Question Details
Awaiting store response
Store: Kingking zhang
Asked: Jan 23, 2017
Question #: 58854dce72b7656af4a05c60
Topic: Request Late Refund
Items
Order Placed: Dec 16, 2016
Order #: 5853448c62f9f1d063498f96
Details
2016 Style
Kingking zhang
Shipped
Tracking #: SYBMY20378948
Delivery Estimate:
Jan 7, 2017 - Jan 17, 2017
Track Package
Messages

Jan 23, 2017
Wish Support said:
Thank you for using Wish! We'd like you to know that your order may arrive a bit late. Please let us know if you have already received this order.
Did you find this helpful: Yes - No

Mar 22, 2017
Lisa Tapiki said:
this product has never arrived and I want my refund in full and credit back to my credit card not wish credit!

Mar 22, 2017
Lisa Tapiki said:
I WANT A FULL REFUND ON THIS ITEM WHICH I NEVER RECEIVED! I ALSO WANT COMPENSATION FOR WAITING FOR MANY MANY MONTHS!

CREDIT MONEY BACK TO MY CREDIT CARD. I DO NOT CONSENT TO WISH CREDITS!

Mar 22, 2017
Wish Support said:
Hello Lisa,

Thank you for contacting Wish Customer Service.

We're sorry to hear that you didn't receive your order. As it turns out, you are beyond Wish's 30-day policy. Thus, the option to refund is now unavailable.

In the future, should you have any concerns, kindly get back to us within 30 days from your latest delivery date.

We do not mean inconvenience on your part. As much as I want to help you on this one, I can only provide you options based on our policy.

Thanks for understanding. I'll make sure to take note of this so that we can serve you better.

Mary,
Wish Customer Service Team
WWW.wish.com/help
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Apr 7, 2017
Lisa Tapiki said:
I demand a refund. You rip off. Bad business with customer service. Give my money back with interests. Bad bad bad

Apr 7, 2017
Wish Support said:
Hello Lisa,

I understand how important it is to receive your order. My apologise that you're unable to receive the item. In all respect, the system no longer permits me to provide options to make up with this.

Our system shows you're beyond 30 Wish's 30-day policy. Our full refund policy can be viewed here: HTTPs://WWW.wish.com/return_policy

I want to make this right for you. Though we have policies to follow. For future orders, kindly get back to us within 30 days from your latest delivery date for any concerns. We'll definitely assist you.

Thank you for your understanding.

Patrick
Wish Customer Service Team
WWW.wish.com/help
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Jun 11, 2017
Lisa Tapiki said:
Hi. Can you credit my account for this order I never received, I will be happy with that. This is no fault of mine, and I should not be punished for it. Cheers.

Jun 12, 2017
Wish Support said:
Hello Lisa,

It is fair that you needed to be refunded since your order did not arrive. It happened, the request for a refund was made beyond the time frame and I know it is not your fault. You may have overlooked certain things on your email. Our full refund policy can be viewed here: HTTPs://WWW.wish.com/return_policy.

Please note that the merchants and Wish have agreed that once the item is not delivered on the promised date, the customer should be refunded. And this refund is available until 30 days from the latest expected delivery date.

Don't worry, I'll make sure that Wish and the merchant will take note of this experience.

For now, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date. So, we can proceed and assist you further.

Roland
Wish Customer Service Team
WWW.wish.com/help
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Jun 24, 2017
Lisa Tapiki said:
Hello. On the 22nd of March 2017 I replied asking for my product or credit me, this was done 29days, within the time frame of policy. I want to be honoured with a refund credit. I'm sick and tired of your excuses. Do what is right and bring closure to my torment of an incompetent trader who did not fulfill the policies of Wish, leaving a very upset Consumer frustrated. Plz credit my account so I can move forward. Thankyou.

Jun 24, 2017
Lisa Tapiki said:
I responded from support on the 23 Jan. You must give me leeway due to waiting for the product for one month. I notified wish and continued waiting months later for this product. I was and is still making contact about it.

Jun 25, 2017
Wish Support said:
Hi Lisa,

We're sorry for the inconvenience and I understand that you haven't received this item. Kindly note that the Merchants and Wish have agreed that once the item is not delivered on the promised date or have any product issue, customers should be refunded or sent a replacement. These options are available within 30 days from the latest expected delivery date.

Not to worry, I'll make sure that Wish and the Merchant will see this experience so they can come up for an exemption for the item that hasn't received beyond 30-day policy.

For future orders, kindly get back to us within 30 days from your latest delivery date and we will definitely assist you with your refund. :)

Please don't hesitate to CONTACT US again if you need more assistance.

Warm Regards,
Sophia
Wish Customer Service Team
WWW.wish.com/help
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Jul 3, 2017
Lisa Tapiki said:
I would still like the shoes. I never got the refund. I appreciate your correspondence. Cheers.

Jul 3, 2017
Wish Support said:
Hello Lisa,

I am sorry to hear that you still haven't received your order. Please be advised that Wish offers a 30-day refund policy on all orders.

We strive to provide the most delightful customer experience possible, though it appears we did not quite meet your expectations in this case. I'll make sure to pass your feedback to our team so they're aware of your experience.

If you have any other concerns, kindly let me know and I will be more than happy to assist you.

Thank you for your utmost patience.

Christopher
Wish Customer Service Team
WWW.wish.com/help
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Jul 3, 2017
Lisa Tapiki said:
It is not good enough to give your team feedback. It is now 7 months later and I am still trying to retrieve my refund which you claimed I received, not! No more feedback. WHEN WILL THESE SHOES Deliver? that's the answer I wish to hear, if not, WHEN WILL I GET MY MONEY BACK is the next answer I want to hear, not a feedback request. Give me my money back or send the shoes. HOW DO I SET A COMPLAINT ABOUT YOUR MANAGERS?

Jul 3, 2017
Lisa Tapiki said:
7 months I have been communicating with you. I'm over your dumb feedback. Fully refund my money or send the shoes!

Jul 3, 2017
Lisa Tapiki said:
I paid for my order, there was no communication. I requested the whereabouts and to this day I get nothing but excuses from your admin. FULLY REFUND OR SEND THE SHOES. YOU RIPPED ME OFF!

Jul 3, 2017
Wish Support said:
Hello Lisa,

I understand that you haven't received your item until now. I'm sorry to hear that. I can see here that it's been a long time since you placed this order.

Please know that the Merchants and Wish have agreed that once the item is not delivered on the promised date, the customer should be refunded. And this refund is available until 30 days from the latest expected delivery date.

I did check all my resources to proceed with the refund. However, the requested refund was made beyond the time frame and I know it is not your fault, maybe you are just busy.

Don't worry Lisa, I'll make sure that our team will see this experience so we can come up for an exemption for the item that hasn't received beyond 30 days.

For future orders, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date so we can proceed with your refund right away.

I owe you an apology for this still.

Patrick
Wish Customer Service Team
WWW.wish.com/help
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Jul 8, 2017
Lisa Tapiki said:
Hi Patrick. The item was not received. Plz tell the Merchant to quickly solve this matter. I have fears the Merchant is procrastinating. I want to move forward from this.

Jul 8, 2017
Wish Support said:
Hello Lisa,

I understand that you haven't received this item that you ordered previously. I can clearly understand how you'd like to resolve this now.

We want to treat our customers fairly, that's why Wish has a 30-days satisfaction guarantee for all orders in accordance with our policy. Within that timeframe, if there was no contact about the order, we assume that it has already reached the customer or the item worked as expected.

Upon checking this order, it looks like this transaction is beyond the satisfaction guarantee that WE OFFER. Having said, our ability to issue a refund is no longer available. You may review our return/refund policy through this link:

HTTPs://WWW.wish.com/return_policy

If you'll need assistance with any of your future purchases, please reach out to us within 30 days after the estimated delivery date to ensure that WE PROVIDE the best possible and immediate solution available on our end.

I will make sure to pass this instance to our team so they're aware of your experience and make applicable adjustments.

We truly appreciate your understanding and we are looking forward to serving you better on your next purchase.

Aria
Wish Customer Service Team
WWW.wish.com/help
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Jul 12, 2017
Lisa Tapiki said:
I want to make A COMPLAINT plz send me merchant's name and your supervisors names.

Jul 12, 2017
Lisa Tapiki said:
I want to Make COMPLAINTS TO THE BOSS. WHAT IS HIS NAME AND EMAIL ADDRESS.

Jul 13, 2017
Wish Support said:
Hello Lisa,

We can accommodate your feedback on this email and I guarantee that we will escalate this to our internal team so that we can address your concern.

Will be waiting for your reply and I want you to know that our team will always be available to help you.

Athena
Wish Customer Service Team
WWW.wish.com/help
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Jul 13, 2017
Lisa Tapiki said:
Store: Kingking zhang YOUR A LIAR!

Peter Szulczewski is the CEO of Wish.

Who are you? Are you the owner of king king kang or are you the administration staff who continues to lie to a consumer? I will now investigate wish myself and make sure you return my credits.

Jul 13, 2017
Lisa Tapiki said:
Headquarters:
San Francisco, CA

Customer Support number:
[protected]

I WILL COPY AND PASTE THE ENTIRE CORSEPONDNCES SINCE 7 MONTHS AGO. IM SICK AND TIRED OF YOUR [censor] LIES YOU WILL SORT THIS MATTER OUT. I'M OVER BEING NICE.

Jul 13, 2017
Lisa Tapiki said:
Did you delete the entire correspondence?

I already saved it. This confirms your guilt. I will follow through with this way over due complaints... relying on Wish has been an utter disgrace and a let down to consumers. Luckily for me, I am persistent. I can not comprehend how many ripped of consumers you have let down.

Jul 13, 2017
Lisa Tapiki said:
My apologies I just found it. Don't you think this has been escalated enough already?

Hi. During the time of purchase, I was on holiday. Then returned home still no product arrived. I hear that it is often late, so I waited and waited, in the process, I messaged your support team who continue to lie to me.

I am not giving up on this process now I am making sure someone follows it through this process. If I have to make a utube about the terrible customer support I will. I want this matter dealt with today, not tomorrow or 7 more months from now. ESCALATED AGAIN.

Some of items say free just pay shipment, but when I go to cart and want to place another order, I saw nothing is marked free, u pay for item and shipment. So how many items dt I ordered already and paid for both! Not happy with that, I love to shop with wish and fab items but I am a single mom and only have a part time work that dont pay much, so I need to order as I can and then this happen... Unacceptable... Im very upset
Photo 1 just pay shipment and free
Photo 2 the same
Photo 3 theres a item price and a shipping price

On the 26th of June, I placed an order on Wish, logging in on facebook. The order was placed, and payed for. If you look at my account summary you can see it was charged 2 times, the corrected. Since I have never recieved any emails about the order being placed, I went on the site to check my order histroy. No orders have been placed. I do have 2 different emails, so I tried logging in with the other, still the same thing. If no order was placed, why was 211, 75 euros charged to my account. Email [protected]@aliceposta.it
or [protected]@gmail.com I would like an explanation, and the money returned. Thank you for your time

Wish is a terrible place to do business with! There is no one to speak and there is absolutely NOTHING one can do when there is an issue! I had originally disputed an item that I had not yet received, however, when the item did arrive, in almost a month, I went ahead and canceled the dispute. When I went to use Wish again, at time of checkout, I was informed that there is a block on my Wish account. Through numerous correspondence emails, I sent proof of the cancellation from my bank, at there request, and I'm still blocked. They then informed me that I need to send them a copy of my photo ID, too. No way! I'm not sending some online company that corresponds through the same verbatim emails with no actual person to speak with a copy of my personal information. I went ahead and did a final dispute and I will no longer do business with this un-legit scam place!

My 3RD complaint and notice to you for fraudulently using my card. You thought you could be clever, ignore me and express mail 2 packages. I refused them, I have pics of the refusal and 8pics of the postal worker taking them at the post office. So, you can't play the"we didn't get them, you didn't abide by our cancel policy", because I didn't try to cancel, I wanted a correction and you to refund my account for fraudulent use. You are still there. You have u crossed state/international lines, and you know what a treat Trump is so I will be contacting the big the big U.S. "boys" on your Company. Do NOT attempt to circumvent the laws and try to send me any more products. You are dead in 8th water.

Hi I have just recently downloaded wish app again after getting a new phone ...over all I'm generally happy with wish Items. So I found a few things I liked added to my basket...didn't purchase straight away ..missed out on some offers...how ever when I did go to pay it offered me 25% off my total so I thought great il take that (not wanting to miss out on a barging again) only to find out once u had taken my payment I only got 5% off! I don't want to sound ungrateful any money off is great but do not offer 25% when that isn't what u get! Not happy!

I went on your sight to purchase clothing and other items for myself and a friend. When I went to the cart I saw that items that I wanted to remove and replace would only let me write an email next to them. It says I will be contacted regarding those items. So I went back into the account a couple days later ( I am nearly blind so I can only stay on the computer for a little while at a time) to continue purchasing items and went to the cart to see my total and noticed it was empty, except for the items I had just selected. I did NOT authorize or submit payment for the previous items. I would not have done that until I was contacted about the notations made on the items I had made errors on previoysly, furthermore, I wouldn't have gone back into the account to continue IF I HAD PAID FOR THE PRIOR ITEMS! I'm sorry, but that is absolutely ignorant on your part! You used my credit card from a prior purchase and you did NOT have my authorization to use the card because I wasn't finished and did NOT submit payment. REFUND the $79.80, return the items back to my cart and contact me so I can make corrections to the previous items (6-30-17). I will go to further legal means if necessary. But, if I were your Company, I would refund the amount, have customer service contact me to help me with those purchases listed in error, allow me to spend more money and this can be settled. Karen Sutton, [protected]. [protected]@gmail.com. Please call, do not email because the corrections need to be made with your assistance. Thank you.

I placed an order 2 months ago signed in from a Wish account through Facebook. My Facebook account has been hacked and I will never be able to recover it. Point is I never received My LED showerhead, or aluminum led color light fidget spinner. I am very disappointed with the several times I have emailed from the account BEFORE it was hacked and the length of time and my order never came. I feel as if I was just scammed out of my money!
My email address linked to that face book account is : [protected]@hotmail.com, my order was approximately between 14-20 $
my new wish account and email is : [protected]@yahoo.com cell phone: [protected]. Please contact me
Bryant Bennett dissatisfied customer.

I ordered a few things back in May 1st week. After more than 30 days I received a message saying my order has been cancelled for some reason and that my money would be refunded. It's 10 days into July and I still don't know where the money is or when is it going to be refunded. There is no way to track my refund. Now, I don't know if someone would even care to reply here, as I don't see any comments or replies on previous grievances of other customers, but I still humbly request you to provide me with an answer. Any kind of update would be appreciated. If it was 10 or 15 euros, I would have even let it go. My order amount was 50 euros including shipping.
Order no is : - 5913381d6bea06c21e35e5ae

I've been waiting as long as I could for my things to come to me but, I never seen the items that I have order. I first order was on June 1st and haven't seen or received most of my things. I just want to see what happened to my things, and what can I do or who I need to talk to about this situation
Please feel free to contact me at [protected]. Thank you

There is price issue with this item. It's advertised as free, paying shipping only, but when you add to cart it adds a price. All #'s in the selection area all say free, and #'a 1, 2 and3 were free. Even the numbers 4and above said free, it added a charge for the item.
I do have screenshots of what i'm referring to, but this is not right to advertise free and then charge for the item.
I'll await your reply.
Thank you.

Dinner plate Came broken from a set of 4 place settings.Beach Camera said they would refund me $10, but then said Wish would have to do it.l've been posting this where ever l can with no response.Will Wish refund me or not? I have enjoyed doing business with you, but lately there have been too many problems.l don't know how to send a pic and wouldn't feel comfortable doing it.l am old and barely doing this.l really needed the plate. Gibson 16 piece dinnerware set 78702.16 Delivered6/27. Tracking [protected]. Beach Camera invoiceBX6580481- Phone800 572-3224.

Order # 5960762Fd03c8732052a7132. Was up looking at some items and when i went to review the list of items it charged my card. I immediately cancelled the order. However wish is sending me messages that the items are shipping. I have gone to the customer support and teied to cancel again yet it wont and the stupid thing keeps askinv for a picture. How can i have a picture of items I dont have nor do I want . This is over $146 worth of merchandise its my 1st time trying wish and after all of this it is definitely my last. I sent an email to the customer support and all I got was contact the online order history. This is very frustrating. I dont want to have to pay for return shipping and stocking when I am asking you mot to send this stuff. I dont appreciate the processing of this situation. Someone needs to contact me and not another lame email of a prerecorded message. Please refund my money expeditiously.
Highly unlikely to shop here again.

The product I bought was a "Newest Hot Products Lovers Gift Women Simple Necklace 26 Letter Heart-shaped Charm Pendant Necklace Gold/Silver Plated" and the tracking number is [protected]. I ordered this on May 21, 2017 and was supposed to arrive on June 25th, 2017. It has taken over a month and they tell me to wait +20 business days. I would like to know if I am ever getting this item this year or if this person is scamming people for their money.

What can I say other than i've purchased well over $150 worth of merchandise from geek in the past. Suddenly, i'm getting a notice that my orders are being returned and refunded without my consent for no reason. I then get a notice that I am required to send a screenshot of my personal bank statement that shows a previous order from geek. Same thing happened with wish. With wish that same action was taken and same notice given on my first order. Note the inability on the website or "verification" to have any other say in the matter. Anyone else see the lunacy and borderline illegality of this?

Chloe Davids ordered 2 Iphone covers and a silver necklace. The package with the necklace was put in our gate which is street facing but no Iphone covers were received. We tried to view the shipping details but all the information has been cleared. We are home all day for delivery and there is access to a postbox
Delivery address:
7 Maisel road highbury kuilsriver Cape Town South Africa
Phone: [protected]
Theses are the numbers on the necklace packet: MGP1706020038055
When do we recieive our paid for Iphone covers.

Regards
Chloe

Different pricing on the website to when you purchase.
I'm trying to purchase some T-shirts. The ones I am complaining about are at one price on your website but when I click by to purchase it it is nearly double the price.

I have attached photo's the four T-shirts that I'm trying to purchase.

The numbers below coinside with the pictures below. The numbers are not in order they are to match the photographs on the bottom of the page.

The descriptions are:

4. Retro casual solid colour ladies T-shirt tops V neck loose summer blouses
shows $4 charges $8 when you buy
(that is not including postage and is in Australian dollars)

1. Woman's bat sleeve T-shirt loose solid colour round neck short sleeve tops ladies fashion blouse
shows $2 charges $7

3. Ladies oversized loose long sleeve shirt blouse baggy a regular tops jumper
shows $2 charges $7

2. Women's fashion stripes printed T-shirt V-neck irregularly our lives casual short sleeve summer

My item
Was shipped to me but the package was empty tracking # [protected]. Could I get a refund or have the item shipped to me this is the first time this happen so what can we do about this I alway get my stuff rite so could someone help me out with this please I would still like to use the app but just want my stuff so let's resolve the problem