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Wish
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1.1 4437 Reviews

How responsive is Wish's customer service?

18 Resolved
4292 Unresolved
Absolutely frustrating 🫠
It's quite possible that Wish is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Wish's silence.
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Wish shoppers reviews and complaints 4345

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Newest Wish reviews and complaints

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2:48 pm EST
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Wish fraud

Hello my name is Steve Brookins, I am trying to reach you about my credit card being used on your site, without my consent or knowledge. Please contact me asap. [protected]@gmail.com or by phone [protected]. Thanks steve. ok ill be long winded if you desire. I have a debit card at Commerce Bank in Columbia No. I have 4 unauthorized charges on it. 1 on 11/16. 2 on 11/4 and 1 more on 11/7. I was told to call you by there fraud dept. To get these charges reversed. Also where the deliveries were made so we could prosecute.

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1:47 pm EST
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Wish micro needling system, derma stamp electric pen zjchao, product number: uo8622 o7wjm18800

MISSING PARTS.
I can't find this item in my wish cart history since I have ordered my derma pen a long time ago, therefore I have no tracking number or order number, that is my reason for writing on the complaint registration form and not on the Customer support >missing parts and items.
My derma pen came without a needle cartridge...I did receive the dermapen and cables
(CERISE PINK BOX)

I have received my package a week ago, and I only opened it today, December 8th and was very disappointed to find my derma pen without the needle cartridge.
please inform me asap on my email adress- [protected]@unimx.co.za if you have received my complaint form and will you be able to solve the problem. The adress it was sent to was Postnet, Nelspruit, South Africa.PLSE do not send my requested items to this adress again

Please send me THE CORRECT NEEDLE CARTRIDGE AS ABOVE DESCRIPTION, to the following adress:
Mrs. K van Schalkwyk
Post Office
Nelspruit 1200, Mpumalanga
Republic of South Africa

I am a loyal customer of wish and would like to solve this problem asap
Thank you for your assistance and I am very excited to use my dermapen and would apreciate if you can help and resolve the problem urgently
Thank you so much!
Karen van Schalkwyk
Cell nr [protected] south africa

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1:15 pm EST
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Wish I would like to complain about delivery

I just received notice from the post office that several of my packages have arrived and I am shocked that I will have to pay an additional R24 Per package to get them from the post office. It is all just Not worth it if i still have additional charges after paying for shipping. Had somebody told me that in the first place I would have NEVER bought the stuff especially not the amount of stuff that i bought. As it stands i need to pay the post office R192 to collect 8 packages and I have about that many packages which have not arrived as yet.

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6:24 pm EST
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Wish Fraud

7/12/2017

I went to buy a couple of items on wish.com. I clicked on pay now. All of a sudden my total went from $30.00 up to $421.00. When i realised i cancelled the order straight away. I have attached a copy of the order summary. It happened on the 7th December 2017. They gave me a refund. I have copies of the rest of the order if you need that let me know please

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12:44 am EST

Wish clothes i've ordered for christmas gift I have not received them

I ordered over $300 exact $374 I believe worth of items from wish I have not received them and I tried changing the sizes to the items which were a daily clothing, I did receive the baby clothing but I have not received the adult clothing and I'm looking on wish and it says that it has been delivered November 18th which has not been delivered. When I first ordered it said that my last order would be delivered by December 8th I have not received any of the orders... Can someone please contact Christmas is in 2 weeks and I have nothing to give out to my family that I've already paid for .
someone please contact me me at
[protected]

my email address is
[protected]@yahoo.com

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Update by Ena Cunningham
Dec 08, 2017 12:48 am EST

My name is Ena Cunningham
I have ordered from wish several times and never had a problem I made a big purchase of $374 or more and I have not received my adult clothing I tried changing the sizes because I didn't recognize that the sizes were not us sizes I ordered them try to change them never received any of the items can someone please contact me about this it is very important I tried to order these items for Christmas now it's 2 weeks away and I still have nothing for my family can someone please contact me

[protected]
enacunningham@yahoo.com

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J
7:55 pm EST

Wish android phones

You are false advertizing your phones. what you say and show is different in price than what you advertise. This is illegal, in the entire usa. Should you care to avoid a law suit I suggest you rectify this and give me the phone as advertised or i shall file a claim with attorney general and a class action law suit.
r.s.v. p. to [protected]@gmail.com within 2 business days

4G+64G 5.0" Inch Ultrathin Android7.1 Octa-Core 4G GSM WiFi Bluetooth5.1 Dual SIM 16.0MP Camera Smart Phone(Free Gift: Bluetooth Earphone)
(4)
$168USD $4USD gold color as advertised

but when you add to cart jumps to $47 no matter size or color.. this is illegal class action will follow if you don't give us the advertized us price $4
Thank you Jenn Duke

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5:51 pm EST

Wish money taken out of my account without my permission

It were money taken out of my account and I cancel the order and it were taken out 2 times. It were $ 46 and some change. I don't be like the fact it were taken out of my account without my permission. I would like for my money be put back in my account please. So please let me know. Thank you Melinda Frazier. When the money were taken out of my account it over draft and the bank want to take a lot out of my account.

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5:24 pm EST
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Wish payment received by wish without confirmation order to my email

Dear All,
Please I am complaining about the recent transaction by wish happened on 04 December 2017.
Kindly note that on 04 Dec 2017 at 22:46, I have order through wish apps on my mobile phone the following item: 13x4 Lace front Closure Malaysian deep Wave Closure Human Hair Lace Closure Hair Bleached Knots 7A Lace Top Closure. Just after payment of 60 euros to Wish through WORLDPAY LIMITED, I have noticed that there was no confirmation of the order in my email but the money was deducted from my account. Since then, I have not receive anything from wish. Please not that no client number was forwarded to me.

I would like to request to Wish to refund me. Please you will find below and attached details for the bank transaction for your record.

SEPA iDEAL
IBAN: NL59ABNA0626226163
BIC: ABNANL2A
Naam: WORLDPAY LIMITED
Omschrijving: [protected] 0030002
[protected] Wish 000227Klarna AB
Kenmerk: [protected]:46 003000
[protected]
Counter account
NL59 ABNA [protected]
Account number
NL74 ABNA [protected]
Interest date
4 Dec 2017

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3:35 pm EST

Wish brown fur boots

Wish needs someone in customer service to answer the phone there is no customer support whats so ever also when u go to check out b sure its just the one item your buying not doubled up for some reason there site likes to double your items at checkout. I purchased some boots for my daughter for Christmas but they came today and as soon as I brought in my package they smelled like deisal fuel or some kind of chemical so bad I had to take them outside and there is no way I can give this toxic item for a gift. Worse yet the seller shipped with a small bag of potpourri so they knew they were toxic either from glue or chemicals where they were stored or made of really disappointed won't recommend wish to Anyone since there seems to be no recourse.

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1:25 pm EST

Wish a blouse and one ring of a set. too small

I bought several items as Christmas presents and one was a blouse and it turned out to be too small. Another was a set of rings( His and Hers) and the woman's ring is too small since they came in the mail I've been trying to get a hold of someone to exchange them, my problem is the email I placed the order under can't be retrieved by myself or Google. Eveytime I've sent an email to Wish they would send me the same response, even after I explained everything. And I've tried calling the 1-800 # and was sent to sight. I just want to exchange these items and find out where my first order is it was a Urn Necklace still haven't received it and ordered it over a month ago.
I'm getting a lot fed up with this entire process.

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4:50 pm EST

Wish wigs

I ordered two wigs that I was supposed to have received on march 9th and 10th of March I have not received any of them did not report because I had forgotten about it now I look through my ordering history I see them can you please send me my products please you'll should be sending your products through ups so that the costumers have to sign for them because some products is to big to put in the mail box.

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3:41 pm EST
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Wish geek order. wish.com www.wish.co us

I found a wallet in the street and my friend offered to take it to police station for me as she lives nearby. A credit card from the wallet was used to purchase some things on geek wish.com and because I was seen on CCTV picking up the wallet, I am being charged for this crime. I have a transaction I.d. and need to know who ordered the items and where they were sent. I don't have a criminal record and I am a paramedic, this could potentially end my career. Please help me.
Please attend to asap
Danielle Bettenay

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1:13 pm EST

Wish paying methods

Hallo,
i just wanted to shop on wish and i wanted to use the payment method (Paypal) but i didnot find it . all what i can see is : sofort and Kreditkarte.
Although i bought after that tow items with Translate debitsCard or Lastschrift method. can you help please o solve this problem so that i cann continue shopping. you can email me on [protected]@hotmail.com
I will be so happy to hear your answer

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Paulo Mariano Nunes
, BR
Dec 07, 2017 8:03 am EST

Formulei um pedido há alguns dias e deixei os ítens no carrinho. hoje resolvi finalizar o pedido e o sistema me chama a atenção pa algo errado. Como devo proceder para concluir me pedido?

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12:47 pm EST
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Wish shoes

I ordered 3 pairs of shoes and the items are to small and I am asking for my refund and to return the shoes it's hard for me to get someone about the items I can't take pictures of the item's and send them to you'll I have ordered many items from you'll this is beginning to be a mess about how to get in touch with someone I need to talk to a real human and not a computer thanks again

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12:40 pm EST

Wish women leather handbag

Hi I have ordered a handbag abs received a small pouch type of bag. It is extremely small and a mini handbag not as describe and advertised in the pictures I would like to return this product and request a full refund asap.

Please have a look at the attached pictures what I ordered and received is completely different. I need this to be resolved urgently and my payment to be refunded.

Thank you

Jolene

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10:41 am EST

Wish I ordered several items totaling $129.80 charged twice

On Dec 2nd I ordered several items totaling 129.80 I checked my bank and the money was taken out twice Am I going to receive 2 items of the order?.
Do I need to return the second order and pay for the return?.. I want and need this $129.80 back soon
This is my first time dealing with Wish
There is no e mail communication on what's happening with this order
What do I need to do?
Please contact me at [protected]@sbcglobal.net
Joi Shirley
[protected]
11812 Minuteman Dr
92503

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7:16 am EST

Wish was told order was rejected because insufficient funds on card

11/13/2017 on or bout 930 am put money on card, checked if was there and it was, 1130 am ordered part to finish project was told later order was rejected cause of insufficient funds checked card company and have print out money was taken out 11/13/2017 by wish i want my money back put back on card i will never buy anything from them again been trying to resolve this thru customer service but just got BS from them that they cant do any thing

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6:19 pm EST

Wish I ordered the xgody d11 5.5" android phone

I was so exited when it came in the mail on november 30th but it came to be a disappointment because the home button would not click the sim card slot was jammed in and the side of the screen was minor shattered. Oi do not have a picture obviously because this was about to be my phone, this is why I was wondering if you could send me another of the same product you can keep the money I would just like for you to send me the phone thank you for your time. Please contact me @[protected]@gmail.com

Sincerlry,
Abbymiller

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5:47 am EST

Wish fraud

Placed order but the amount were different to the basket amount and only discovered after submitted.Requested cancellation and refund few seconds afterwards .To date no refund not goods received.

Store: GLGLGL
Status: Closed
Last message:
"Hello, Thanks for getting in touch with us regarding your order and I understand that you've canceled it already. However, upon checking, your package was successfully shipped and is set to arrive on or before Dec 8, 2017. The option to make changes on this order will be available as soon as you receive your package. As a valued customer, you are always covered by our 30-day policy. Once you receive your order, please let us know immediately and we'll be glad to assist you with a refund. If this happens again for future orders, you can cancel items up to 8 hours after placing the order. You may do so by going to your "Order History" and tapping "Cancel Order" before it's processed. Should you need further assistance, our team is always available to help you. Thank you for your patience and understanding. Jeromei Wish Customer Support"

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Update by EJ1
Jan 22, 2018 10:38 pm EST

Still no refund, I have submitted everything thy asked for tracking numbers, pictures of the product and pictures of the parcels after it has been received.I had to pay handing fee in my country for the parcels received, now I have to pay again to send the products back whereas it could have been cancelled when I did the cancellation before it was shipped.

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12:28 am EST
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Wish bz015850949cn-very disappointing

Dear Team,

It's been almost two months I have placed the order and yet not received the parcel.Its very disappointing and very poor.

I have been waiting since long time and this was for the very first time I have placed an order through wish and I was informed within 15-20 working days the parcel will be delivered.
Now I request you to guys pls assist me in delivering my parcel on Friday before 1pm as I am traveling for 15 days and will be back after one month and I have to carry this parcel as I have to wear and there won't be anybody at my place to collect the same.

Request you to pls assist.
It's a humble request.

Thanks!
Regards,
Shraddha Jain
[protected]

Sent from my iPhone

This email is a service from Wish. Delivered by Zendesk
[NE80K3-MD29]

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Beverly Viscioni-Sintich
, US
Dec 13, 2017 5:50 pm EST
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I’ve been waiting for my order# 7868691 said I would receive it 12/08/17 never arrived! Now your saying it would arrive, 12/16/17 I hope so! Tracking number LN236612549CN, grey, Oxford kitten heal boots! My email is bviscioni@gmail.com look it up you’ll find my order! Please let me no if iam getting it by 12/16/2017 it’s a Christmas gift!

Wish In-depth Review

In Summary: Wish.com offers a unique shopping experience with a vast array of products at competitive prices. While the user interface is straightforward, the product quality and authenticity can be inconsistent. Customer service and shipping policies vary, and the mobile app provides a convenient shopping alternative. Wish's commitment to legal compliance and data protection is noteworthy, although more transparency in environmental and ethical practices would be beneficial.

Website Navigation and User Interface: The website is user-friendly with a clean layout and design, making it easy to navigate. The mobile responsiveness is commendable, ensuring a seamless shopping experience across various devices.

Product Range and Selection: Wish.com boasts an extensive variety of categories, from electronics to fashion. Availability of items is generally good, with a mix of common and exclusive products that cater to a wide range of tastes and needs.

Pricing and Value for Money: Prices on Wish are highly competitive, often lower than on other platforms. The site frequently offers discounts and deals, although there is no formal price matching policy.

Search Functionality: The search functionality is robust with various filters and sorting options. Search results are relevant, and the speed of search is satisfactory, allowing for efficient product discovery.

Product Quality and Authenticity: Item descriptions are not always accurate, and the authenticity of branded goods can be questionable. User reviews and ratings are helpful but should be read with caution.

Customer Service: Customer service responsiveness varies, with some users reporting delays in problem resolution. Multilingual support is a plus, catering to a global customer base.

Payment Options and Security: Wish offers a variety of payment methods and employs standard payment security measures. The checkout process is straightforward and user-friendly.

Shipping and Delivery: Shipping costs and options are clearly presented, although delivery timeframes can be lengthy. Packaging quality is generally adequate but can vary depending on the seller.

Return and Refund Policy: The return policy is outlined on the website, but the ease of the returns process can be improved. Refund timeliness is inconsistent, with some users reporting delays.

Mobile App Experience: The Wish mobile app is feature-rich with good performance. It is compatible with different devices, and user ratings on app stores are mixed, reflecting varied user experiences.

Customer Reviews and Testimonials: There is a high volume of customer feedback available, with an overall sentiment that ranges from positive to negative. Reviews seem to represent a broad spectrum of experiences.

Social Media Presence and Engagement: Wish is active on various social media platforms, with a reasonable response rate to customer inquiries. Promotional content is frequent, aiming to engage with the customer base.

Environmental and Ethical Considerations: Information on sustainability practices and ethical sourcing is limited, suggesting an area for improvement. Corporate social responsibility initiatives, if any, are not prominently featured.

Loyalty Programs and Incentives: Wish offers a rewards system and member exclusives, which can add long-term value for frequent customers. However, the benefits of these programs could be better highlighted.

Legal and Compliance: Wish appears to adhere to e-commerce regulations, with a focus on data privacy and protection. The respect for intellectual property is upheld, which is crucial in the online marketplace.

Overall Shopping Experience: The overall shopping experience on Wish.com is a mixed bag, with the main pros being the low prices and vast product selection. However, the cons include variable product quality and potentially long shipping times. Compared to competitors, Wish stands out for its pricing but could improve in customer service and product authenticity. Recommendations for improvement include enhancing the quality control of products, providing more transparent customer service, and improving shipping and delivery reliability.

How to file a complaint about Wish?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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