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Wish.com Customer Service Phone, Email, Contacts

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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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S
3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com eyeshadow and several items/never received any order

I place many items on January 30/ 2018 and I never received eyeshadow makeup brush and again I place several items on March 15/2018 and I'm missing 9 items, it is showing delivered and I never received, I trying to get in touch with someone in costumer services or the app or mail nobody helps, so disappointed with this app they took all my money, I hate I trust them

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V
2:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com not recd order of tshirt of met new brand - from online wish

This is Mr Vinay Gawde from Mumbai I have place an order from Wish online shopping for T shirt on April 6 th 2018, Order No is 5ac76da210ead 6ff825d63e. After that on mobile application delivery dispatch date continuously get changing from 15 th to to 26 th may and today it showing on 26 th may it already delivered on 21st May 2018. but I din recd my product on my address. I had already paid payment by credit card.

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T
2:05 am EDT

Wish.com never received my order gives me a 404 error can't trace nor refund

Hi Thea,
Great news!
An item from your order has shipped!
If you purchased several items, you will be notified separately when those items have shipped.
Order ID: 5acdc8591876bf274c282286
Shipping Address:
hannes klue
10 oudeboom street, eikenboom estate
kuilsrivier
western cape, cape town 7579
South Africa

22" (55cm) 100g Body wave mirc...
Store: HEBEI XIONGBANG IMP & EXP CO., LTD
Quantity: 1
Status: Shipped
Tracking #: RW075376135CN
Delivery Estimate:
May 17, 2018 - May 31, 2018
Track Package
Contact Support
Facebook Messenger
DOWNLOAD OUR APP

1 Sansome St., 40th Floor, San Francisco, CA 94104 - USA

This email was sent from a notification-only address that cannot accept incoming emails.
Please do not reply to this message. If you have any questions or concerns, please contact us at [protected]@wish.com

thea klue
Apr 16
to replyto+WgG7gH.

Please confirm all my order and where are they, I need them to be in south africa urgent, I don't trust this, I will report to authorities in us and china

Sent from my Windows 10 phone

From: Wish
Sent: 13 April 2018 13:34
To: Thea Klue
Subject: Your Wish order is on its way!

http://www.wish.com/email-beacon.png?utm_campaign=2018-04-09_SHIPMENT_CONFIRMATION&uuid=e52b63406b5f4d22973cd57a858d356e&cmpgnid=2018-04-09_SHIPMENT_CONFIRMATION&ee=dGhlYS5rbHVlLmtsdWVAZ21haWwuY29t&ml_test=10689c80418ae7e69c0fc68c13b87334bf2296409f31e33ba6010a7c0d752352&utm_source=SHIPMENT_CONFIRMATION&recvuid=5a01bb8075b24968e0f4afc4HiThea, An item from your order has shipped! If you purchased several items, you will be notified separately when those items have shipped.

http://main.cdn.wish.com/latest/img/email/remix/logos/wish.png?v=c771013

WOMEN

MEN

ACCESSORIES

HOME DECOR

GADGETS

Hi Thea,

Great news!

An item from your order has shipped!
If you purchased several items, you will be notified separately when those items have shipped.

Order ID: 5acdc8591876bf274c282286

Shipping Address:

hannes klue
10 oudeboom street, eikenboom estate
kuilsrivier
western cape, cape town 7579
South Africa

https://contestimg.wish.com/api/image/fetch?contest_id=587ca23ec86bf150e77c2f1d&w=175&h=175

22" (55cm) 100g Body wave mirc...

Store: HEBEI XIONGBANG IMP & EXP CO., LTD
Quantity: 1

Status: Shipped

Tracking #: RW075376135CN

Delivery Estimate:

May 17, 2018 - May 31, 2018

Track Package

Contact Support

Facebook Messenger

DOWNLOAD OUR APP

http://main.cdn.wish.com/latest/img/email/remix/components/right_arrow_2x.png?v=a0d0f13

http://main.cdn.wish.com/latest/img/mobile_download_page/banner_google_equal.png?v=62cb513

http://main.cdn.wish.com/latest/img/mobile_download_page/banner_apple_equal.png?v=61ed113

http://main.cdn.wish.com/latest/img/email/remix/messenger.png?v=8e86513http://main.cdn.wish.com/latest/img/email/remix/facebook.png?v=95b5313http://main.cdn.wish.com/latest/img/email/remix/twitter.png?v=d06ee13http://main.cdn.wish.com/latest/img/email/remix/instagram.png?v=a741613

1 Sansome St., 40th Floor, San Francisco, CA 94104 - USA

This email was sent from a notification-only addreess
Great news!
An item from your order has shipped!
If you purchased several items, you will be notified separately when those items have shipped.
Order ID: 5acdf6abcace305aed437b8d
Shipping Address:
hannes klue
10 oudeboom street, eikenboom estate
kuilsrivier
western cape, cape town 7579
South Africa

Mulheres casual sapatos de Lon...
Store: kinggang
Quantity: 1
Color: Light blue
Size: EU36-US5
Status: Shipped
Tracking #: RW075315238CN
Delivery Estimate:
Jun 6, 2018 - Jun 27, 2018
Track Package
Contact Support
Facebook Messenger

where is my order I cant trace it, does not show when it would be here

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S
1:36 am EDT

Wish.com wish order overcharged and not delivered when said

On may 11th I placed an order on wish my order was for two cell phones and a few other inexpensive items. I'm not sure why but fir some reason my wish account says i've never placed an order so I am not able to access my order status anymore. And my card was charged twice once fr 361. Oo but the page said there was an error processing my payment and to contact customer service if the problem continues. So I tried again to process my payment and place my order and my card was charged for 380. I had to wait 10days for a refund of 361.00 i'm thinking how was there an error with my payment when my first payment was successful and the money was pd out of my account and had to be refunded? So how come I end up being charged twenty dollars more the second time I processed the order? The order should have remained the same price. So why wasn't the 380$ refunded... And why did I have to pay the extra 18$per phone or expedited shipping for it to not arrive on the 18th like it said it would. And how come I can't access my order history anymore to see why it still hasn't arrived by today the 25th like it said it would be when I last seen the status update

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S
7:11 pm EDT

Wish.com return policy

I tried to make a return and followed the instructions on the sight, the sent me an email telling met to download the label but there Elsa's no label to download. When I contacted them about it on there customer support link, they just kept saying follow the instructions on the app or site, which won't send me the label. I tried doing the return process they have on the app multiple times, but it never worked.

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R
4:30 pm EDT

Wish.com I have funds not returned

I bought some items from wish and tge buy went through but days later they srnd me a notifacation saying they are refunding my funds but i called m6 bank an i have no funds returned to me am i being rober or is tgere a delay in funds i never requested this return at all they are people harrasing me i called the cia and tgey notified me they will presscharges on these people whove been stocking me what do i do if my money doesnt get returned

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P
4:00 pm EDT

Wish.com I didn't get what I already played for:

I ordered a dolphin. Bracelet and some make up an 2 rings an y'all have already took the money off my net spend card that ends in 0944. So if you people are going to start stealing from your customers I am not ordering nothing else Please either send me my stuff are give me a call [protected] are [protected] cell cause I am not very happy at all

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M
9:37 am EDT

Wish.com I purchased several items on april 29th and wish that I could return everything!!!

I have tried in vain to return all of the items that I purchased on April 29th. I will gladly even return the "free" items that were pushed on me to get. Everything is really cheaply made, doesn't fit, or is a knock-off of an already existing product.
I have all of my tracking numbers, my user I.D., the order #, the items that correspond to them and the bags in which I received the items. When I try to follow the instructions given to me by the "customer support", they show no order history, and I keep trying everything to figure out how to make direct contact. If I click on the "contact" link, then follow that to "Return", they don't allow me to type in what I want to return. Calling the 800 number is useless. It just says to go to "[protected]@wish.com which is also a dead end.
This company is a JOKE!
I have umpteen emails that have gone back and forth with absolutely no success. I am withholding payment from American Express until this is resolved. They give you a 30-day window to make returns but time is going to run out if I can't make the actual return!
Madeleine Miller
user ID# 5ae648355ae95217176be01a
Order# 5ae65cc4b72ef80e9641a231

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C
7:00 am EDT

Wish.com off shoulder women halter

I ordered this product on March 11 delivery date was April 11 well it know may 25 and still no shirt I have tried contacting Wich about this problem with no response I keep going to my order and saying that I still haven't received product can someone please contact me about this .. this is no way to do business and it leaves the customer not wanting to order from wish on your site it says wish we got your back if that's so then please help me with my order

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A
9:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com macbook air

Hello,

I am supposed to return a Macbook Air that I have received yesterday. It says on the app that they sent me the shipping label and invoic, but first I didn't receive anything at this email, but when I gave a new email address to receive it in the email they say "print attached invoice and shipping label", but there is NO invoice nor shipping label attached to the email.
I tried and tried and tried with different emails addresses and the result is always the same!
What can I do?

I tried to contact customer support but they tell me to go on the app or on the website but I am stuck as I always have the same answer "The return process is on the way. We are waiting to receive the item to continue".
Well how can I send the item if I don't have the shipping label?

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J
6:30 pm EDT

Wish.com never received an order

feb 25 i placed an order for 5 pairs of pants after a couple of week i received one pair, after that nothing i would go to my orders and clicked on where is my order, it would say the that the shipping was out of date, so i waited. the delivery date was march 21. after that i kept clicking on i have not received the order. i finally email them and they said i should have received them and there was nothing they could do because it was past the 30 days, i couldnt get a refund or the pants or store credit. so i paid for 4 pairs of pants and shipping so im out about $70. i know i cant get a refund but i will take store credit. i have bought alot of stuff for them i think its wrong the way they handle the problem. Thank you

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A
3:43 pm EDT

Wish.com ad on facebook

I am a recovering addict. Please take down or do something to stop your ad for METH PIPES from showing up on Facebook. This could cause a newly clean addict a lot of distress. I plan to send a message like this every day until something changes. My recovery family plans to do the same. Please respond to me. Please give this the attention it deserves.

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NickiV
, US
May 24, 2018 5:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ash,

I'm a recovering alcoholic and understand how you feel about the meth pipes being sold online too. It's hard for people to have compassion for those with addiction issues. We are seen as a menace to society but they don't mind making money off us.

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B
12:08 pm EDT

Wish.com returns

Have been trying to obtain a return shipping label since May 15th 2018. Wish keeps emailing me instructions on how to use the label but there is no label attachment in the email to print out. I have even asked for just the address to send the return to but to no avail. Forget using the phone number as it is just a recorded message. DON'T BUY A GUITAR AS THEY ARE COUNTERFEIT.

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C
7:36 am EDT

Wish.com blue/pink crack pipe

I am horrified by a recent advertisement I've come across on Facebook - How dare you even think it's appropriate to promote a CRACK PIPE on Facebook! Clearly a struggling brand as no other brand would ever promote such a damaging product. Where do you get off thinking it's OK with advertising a crack pipe to people who hate drugs? I am outraged by this. I demand an apology and for your HORRIBLE company to stop promoting such a disgraceful tool which is designed to ruin people's lives! I am so glad I have never purchased anything from your LOW brand.

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C
12:24 pm EDT

Wish.com phone never received... impossible to contact anybody

I ordered and paid for a phone over two months ago and have never recieved it despite the tracking saying it was supposedly delivered it. When i tried to get support on this issue i found it non existant and completely impossible to discuss the matter with anyone at all. Would like to continue doing business with your company as i have recieved all the other products as promised but refuse to pay for things i will not recieve.

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J
10:39 am EDT

Wish.com trying to get in contact with a person.

There are 3 items on my Paypal account that I did not authorize. My grandson my have somehow clicked in some items accidentially, cause I I don't think a kid would order a fake chain and a wedding ring. I have gotten emails about the address, so these items have not been sent. I would like a refund for all charges. If not I will contact my bank and have them reputed.

My name is Judy Nix billing is B-6PR31859WV2047746
charges are $1.95 on 5/18 & $6.00 on 5/18 &
$3.80 on 5/19 with a $10.00 shipping charge.

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10:30 am EDT
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Wish.com alexa returned item

I have requested several times about the return of the Alexa machine and I have not received a response nor have I received my refund to my credit card. It was purchased April 7th and returned on April 25th. It has been a month now and no response to any of my requests. I will be requesting my credit card company to look into this matter is I do not get a response as to when to expect my refund

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Update by bevemart
May 23, 2018 10:37 am EDT

I ordered a shirt from Wish.com on March 20, 2018. It was never delivered but was charged on my credit car. I have tried to complain but on the web-site but have had no response to where my product is nor when, if ever, it would be delivered. I have also requested a refund and a stop on the order. Still no response. It is now April 23rd, 2018 and I will be requesting my credit card company to look into this matter for me . I have purchase a few items in the past with no problem and now my last two orders have been ignored.

Update by bevemart
May 23, 2018 10:39 am EDT

I will never order form Wish.com again after two problems with no response from them on a return order and another clothing order that was never delivered. After two months with no response I will be contacting my credit card company for my refunds.

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E
10:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com problems returning merchandise for refund.

I have sent you various messages indicating I wanted a shipping label for certain items that I want to return for a refund. Since you don't send any kind of invoice or statement with the items, it is hard to give you an invoice number, which you have requested and I told you I didn't have one. I have bought numerous items from you and I think that if you'd want to keep me as a customer and also avoid bad publicity, you would answer my messages and emails. At first, you were very nice about cancelling a couple of my orders, but lately, I can't get ahold of you to respond. Not just that, but not all my items are listed in my Order History. I've been nice about it so far, but I'm really because I can post a lot of comments all over all kinds of media. I will repeat and add to the items I want to return for a refund! Here they are AGAIN:
1. Leo Rossi Women's Melissa Top, Large, Red
2. Loose Chiffon Hal Sleeve Slim Fit Blouse, Blue
3. Women's Vintage Messenger Bag Shoulder Crossbody Bag, White/Black
4. Lasting Mineral Shadow Makeup AJMLMEX
5. Colors Eye Ball Shimmer Gold Eyeshadow Pen Women Girls Long, Pink

For now, that is all, except that you told me I could return the items that you couldn't return because they were already being processed. I have not received those items yet.

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T
8:28 am EDT

Wish.com women's cosmetic set

Good day

I have placed an order about 3 months ago for a cosmetic set that consisted of 120 colors, however i received a pocket size set with only 15 of the almost same colors for the same price.
Kindly assist me in sending what i have ordered or fully refund the amount paid as well as for postage.

Please contact me on +[protected] or via email on nats.[protected]@gmail.com.

Thank you
Unsatisfied customer
Miss Pillay

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R
5:15 am EDT
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Wish.com hollow design engagement gold platinum filled modish huggie earrings

I did receive it today (23.05.2018) but it is in different color! It is copper red (ugly).
On 9.05.2018 I did make an order from the web side but what we receive was and is completely different. Shape and size is ok but the color is... terrible!. We would like to replace it and have it in the gold color as it is shown on yours picture. We bought also Junxin Cute 925 Sterling Silver Round Cut White/Blue Fire Opal Stud Earrings Wedding Jewelry 6mm and... it is PERFECT, as it is Multicolor 20 pcs 925 Sterling Silver Ear studs earrings.
Regards
Roman

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Update by Roman2311
May 23, 2018 5:17 am EDT

We would like to replace said earrings.

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Contact Wish.com customer service

Phone number

+1 (800) 266-0172

Website

www.wish.com

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