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Wish Customer Service Phone, Email, Contacts

Wish
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1.1 4437 Reviews

How responsive is Wish's customer service?

18 Resolved
4292 Unresolved
Absolutely frustrating 🫠
It's quite possible that Wish is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Wish's silence.
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Wish shoppers reviews and complaints 4345

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Newest Wish reviews and complaints

ComplaintsBoard
C
8:10 pm EDT

Wish quality and sizing

This website is like to may others (Rosegal etc) a joke if not a fraud.

I bought several items but the sizing is so small. I am a size m to L and ordered XXXL as I read some of the reviews and these said to use the largest size. It is so small it does not even fit my granddaughter which is skinny and a size small.

I would not purchase anything there again. There is not refund policy in place so beware!

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P
11:38 pm EDT

Wish wish give away

the wish giveaway to me is looking like a scam today I sat on my phone from 9 to 9:15 when it was supposed to end it never started and I never got a notification then I went back to the home screen then back to the section where the giveaway is and it said that the giveaway was already complete at all the items had been given away never started for me

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Nope not this
, US
Jul 14, 2018 10:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Not a scam I won last night!

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MehulPatel
, CA
Oct 03, 2017 8:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes its defiantly scam or trying to full people and seat there for nothing...i try and on that page for giveaway for 4 days and even i see there are items left when i click i am getting no more item and in few min after all items gone...see attached pic that i can see item left and i click on CLAIM but same thing happen last 3 days and not able to get any item even added to my cart so defiantly scammers. I order lots of item from them but never expected this kind of stuff from them.

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Heather Hicks
, US
Oct 02, 2017 3:54 am EDT

It's not a scam! I've won 10 times in the last 3 weeks! You have to be on the page when it starts and you have to be quick!

ComplaintsBoard
C
10:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish daily giveaway

Everyone around me has the daily giveaway option but I do not. I would like to know why it's not available to me? I get frustrated because everyone around me is getting free gifts from the daily giveaway, and the option isn't even open for me. I am over 18 so I should be eligible for the giveaway. Can anyone help me out with this, maybe explain to me how to get the daily giveaway. Or at least tell me why I don't have it.
Thank You

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Dominique Manzanares
, US
Jan 09, 2019 10:40 pm EST

I can’t use it on my iPhone I really miss the wish giveaway

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Britnei Tweedy
, US
Aug 22, 2018 1:10 pm EDT

Refresh the giveaway page and you be able to claim free stuff otherwise you will never get anything...the giveaway notification always pops up after everything is already been claimed so you have to refresh the giveaway page instead while the giveaway is going on...

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Brittni0879
, US
May 11, 2018 9:09 pm EDT

Ok, adding another lmao...i have an iPad and it is not available to me ^^^^ in reply to this...so mind blown, and what's really up 😂

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Rose Rocks
, US
Feb 19, 2018 9:02 pm EST

Can we get an answer here Wish. i want to know too, i have it (android) but my mom doesn't, (iphone 6)

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Notpopart
, US
Apr 14, 2018 4:15 pm EDT
Replying to comment of Rose Rocks

I have an IPAD and it is on there but not on my PC. so it does work with ios, not sure why it is for the ipad and not the iphone

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Unicornss360
, US
Feb 19, 2018 8:49 pm EST

I have an iPhone 8 and it doesn’t show for me. But my fiancé has the iPhone 6 and it shows for him. It’s bugging me too.

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Emmyc
, US
Jan 04, 2018 5:33 pm EST

My daughter has an Iphone and it's not available for her i have an Android abd it is available for me... weird

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Rachel Whitehorse
, US
Oct 11, 2017 8:22 pm EDT

I have a Android and same here

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Ashv716
, US
Sep 29, 2017 8:05 pm EDT

Are you using the app for the giveaway? I've heard that the giveaway is not available for IOS users, but I'm not sure if that's true. I have android, so I don't know for sure.

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Author of the review
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cam_hum99
, US
Sep 29, 2017 10:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Ashv716

I have an iPhone but I’ve tried on the computer too but still no luck

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Ashv716
, US
Sep 30, 2017 4:49 pm EDT
Replying to comment of cam_hum99

I think the daily giveaway is on their app only, but I'm not sure if it's for Android only. If it is that's not really fair. Sorry :(

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Bronson S. Grooms
, US
Oct 01, 2017 11:31 pm EDT
Replying to comment of Ashv716

Not fair?!? PLEASE! Life is about choices. You must accept the consequences of your choice to be a part of the "status quo".

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Saskiah Louis
, US
Jan 02, 2018 9:49 pm EST

Having an iPhone has nothing to do with status quo. If anything this is the app and its creators assuming that everyone who has an android or non Apple device is so poor that they can’t afford their products.

ComplaintsBoard
J
1:38 pm EDT

Wish have not received my order

I am I unable to reach anybody in regards to my orders that have not came in they were to arrive on August 31st they were to arrive on August 31st and today's date is September 27th and I still have not received my order. I am not sure what to do and who to contact in regards to where my order is. Please contact me in regards to this matter.
Thank you,
Janele

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M
9:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish product is too small. I am a size 14 so I ordered large and the jacket is too small

Item 59b93f055556e0d4c930f9f0 is too small and I would like to return for a larger size. I also tried to go back to the app as instructed to request a refund or exchange and the app was not help at all. The item is a blue zip up winter jacket with a hood and gray glove like slaves that you slip your hands through and thumb. Please allow me to return it for a larger size. Size LXX.

Thank you.

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B
3:49 am EDT

Wish unauthorized use of email address

I just received a notice from your company through our e-mail Welcome to Wish Jason and then another one with an order that is is confirmed. We did not sign up on your site and we did not place an order. Our e-mail address is [protected]@gmail.com. Please delete our e-mail from your records and confirm that this has been resolved and no charges have been made.

Thank you
Barry Beurskens

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11:32 am EDT
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Wish the 9:00-9:15 gift section.

My name is Tracy Cline, my email is [protected]@gmail.com. I was on the gift section on your app. I hit claim and every time I hit it, it asked me to choose a color, it would constantly say out or not available, I know this isn't true because it kept saying claim. So I never got my free gift because it kept doing this. All I wanted was the tablet that was on there. The date was 9/24/2017 the time was 9:02 pm est. I am very upset because I have tried for 5 days to get an item and was excited to finally be able to claim an item I wanted and I get treated like this. This really hurts my feelings, and makes me not want to use this app but I love ordering from you. Can you please help me with this issue? I hope you can make this right for me. Thank you for listening and I will be waiting for an answer.

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Heather Kimball
, US
May 24, 2018 8:36 pm EDT

I had the same problem. I claimed the item it took me to a size and I clicked on my size and then it disappeared. Never went into my cart. When I went to check the item again it was none available. I have been on every night at 8:55 and I never even seen the claim button show up. Then all of a sudden there isn't anything left. So I was so excited to see the claim button for an item I wanted. Clicked on claim, clicked a size. There were only 3 sizes and one was mine. Then it was gone. It's not right :(

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MehulPatel
, CA
Oct 03, 2017 8:46 pm EDT
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Yes its defiantly scam or trying to full people and seat there for nothing...i try and on that page for giveaway for 4 days and even i see there are items left when i click i am getting no more item and in few min after all items gone...see attached pic that i can see item left and i click on CLAIM but same thing happen last 3 days and not able to get any item even added to my cart so defiantly scammers. I order lots of item from them but never expected this kind of stuff from them.

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ComplaintsBoard
J
2:12 pm EDT

Wish are scam partners.

I paid for several items online with Wish with my credit card and then Klarna also sent me faktura demanding payment on collection twice.

For this same item, I have shown that I have paid by credit card and then also by online payment. They refused to refund saying that I have other items not paid so they deduct the over paid amount. The item they have cited was also already paid by credit card at the time of purchase.

Klarna and Wish are scam partners.

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M
10:59 pm EDT

Wish neoprene slimming belt

My name is mariah bishop and ive been trying to order a neoprene slimming belt for a $1..i have a paypal so thats what i pay with..it will not let me purchase because of my shipping address..it keeps saying to fixit but there is nothing wrong with it..i have $2 in my paypal and the slimming belt is $1.90..so why cant i purchase this item? I have tried and tried to purchase and it wont let me..i really need help or wil not use your sight again

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2:23 pm EDT
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Wish wish giveaways site does not give code for checkout

DATES: I tried for 3 days (9/20/17), (9/21/17), (9/22/17), each day during the giveaway USA time of 9:00 pm-9:15 pm. I would select an item from the giveaways page and the item would automatically be placed in my cart.
THE PROBLEM: I needed a code to checkout the giveaway item that was in my cart. There was no code given on the giveaway page. No code on any of the 3 days that I tried to order/buy. I tried e-mailing Wish.com asap but I would only get a prefabricated answer of "giveaways must checkout within time limit" answer. I was within the hour time limit and I email Wish.com with no help. So if I wanted the item, I would have to pay regular price. All I wanted was to know was how/where to get the code to checkout my giveaway before time ran out. For 3 days, I re-try to order from giveaway, still no code for my checkout. I see that I need to stay with companies that care about having a customer. Wish.com could not give an answer to my question nor recognize the problem of me not seeing or where to find a code for the giveaways products.

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B
8:44 am EDT

Wish the items I ordered

I have been ordering several items on wish website and I haven't had too many problems but now I have ordered a Harley Quinn half shirt that was 5.95 and a iPad for kids that was $10.95 both were cancelled and I'm pissed off. I have the money and my kids will be upset you either figure out how to get my items I ordered and paid for to me or I will contact my lawyer and the better business bureau and report you

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S
11:26 am EDT

Wish no products received but my charge card has been charged

Order was placed on 09/05/17 and my charge card was processed and money was released to you. Where is my Product or REFUND MY MONEY! Your customer service is zilch and I should have realized you are a boot leg company ! I Want contact from an actual person if you have one. I purchased a womens leather jacket/coat and 2 pr of thongs . Dark brown jacket and 1 red and 1 black pair of thongs.

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12:10 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wish - there is something wrong with your user account. please visit https://www.wish.com/payment-issue to resolve this.

Every time when I tried to submit my payment, this message will appeared. Before this, I received a message asking me to send my photo ID and photo of my debit card. I have sent it several times but did not receive any response.message appeared Lately, the abovementioned -"There is something wrong with your user account. Please visit...

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ComplaintsBoard
S
6:57 pm EDT

Wish 1080p usb spy camera 32/16/8gb ux-6 scoutout

I ordered this item and no where on the picture or description does it state the plug is NOT a U.S. plug. What was sent to me was an (EU) European plug of which I cannot use. WISH representatives keep stating that it states that it is a European plug, but it didn't and the picture clearly shows U.S. flat plug prongs.

Order placed: 9/6/17
Received: 9/18/17 (date of incident, when received and saw wrong plug)
Shipping Charge: $10.00

Description
1080p USB Spy Camera 32gb UX-6 ScoutOut DVR GENUINE Charger Surveillance CIA FBI
1080p UX-6 ScoutOut USB Charger Camera Features:
EXTREME Stealth!
Attention:
1.Usb camera save the video in a 3 minute period of preservation, less than 3 minutes do not save;
2.When the memory capacity is full, the usb camera will cover the headmost 3 minutes video and cycle record;
3.Customers reflect that find no video file after recording by using usb camera and connect to the computer, it maybe because the recording time is not enough for 3 minutes;
4.Please ensure the recording time is longer than 3 minutes in the first time

Virtually Undetectable Pinhole lens
Durable ABS Construction
Covert Design Fools Everyone
User friendly Operation
Plug in to record, Unplug to stop!
Real time video and audio recording with date and time stamp
No Battery Needed!
Works on A/C Outlet Power!
Use it to charge your cell phone!
Playback on PC or Mac
Specifications:
Type: MPEG Movie
Video Resolution: 1920 x 1080
Frame Rate: 30 Frames per Second (fps)
Source Audio Format: 48000 Hz - compressed - Stereo
Average Data Rate: 2.9 MB / second
High Speed USB 2.0 Interface
Weight: 28g (1 ounce)
Plug and Play
Loop Recording Feature
Supported Operating Systems: Windows ME/2000/XP/Vista/Mac OS/Linux
ALSO FULLY COMPATIBLE with: ALL Windows Versions 7/8/8.1/10
This auction comes complete with the following:
100% Brand New
1 x Retail Box
1 x UX-6 ScoutOut 1080p USB Spy Camera
1 x 32gb microSD (manufacturer installed internally)
1 x USB 2.0 Secure File Downloading Cord
1 x Manufacturer's User Manual

I will return the unit. I want a prepaid return label and the full amount of my order refunded inclusive of shipping cost for delivery.

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R
1:49 pm EDT

Wish refund — overcharging

I was informed Sept that I was to receive a refund of 11.95 as of today I have not received also I noticed overcharging I was charged 22.95 September 27 for merchandise not ordered also past orders I have not received I will be filing a complaint with The Better Business Bureau regarding this matter I expect a refund also the 22.95 charge which no merchandise was received Also my correct address was not listed only name and city was on a package are these workers illerate cannot read english

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1:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish anime pikachu figure deadpool... order id: 59b80e686fba2ca919cbfe73... tracking #: w000287492owr

Firstly let me say I am not complaining about the product. I am very pleased with it and the fact that it came well before the expected date. So well done for that.
Secondly you need to make this website accessible from your customers' accounts. I had to Google to get on here as my complaint is not covered by any of your topics.

So my main concern is with the delivery today 21st September 2017. I was in the shower this morning when I heard the doorbell. Within a few seconds, as I was putting my bathrobe on heard my front door opening. I had left it on the latch as I was expecting my daughter to drop something off. Can you imagine my shock as I realised that it was your delivery person opening my front door and putting the package in my hallway! I was a female alone in the house! It is beyond belief that someone should let themselves in! I do hope this is viewed as seriously as I take it. An invasion of privacy, house breaking, it was a criminal act! Let me stress that the door was not open or ajar but closed, just unlocked. How did he know to try and open it?
So really I don't know what you can do to resolve this. I have had several items from your site and many more on order and had no other problems.

I look forward to receiving your comments. Please email me at [protected]@live.co. uk

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12:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish deep fryer/ pressure cooker

I have done a lot of business with wish.com. In their file on me they say I have no purchase history. When I tried to get information on a pressure cooker/ deep fryer I had purchased and not received. Wish files says I have never purchased anything from them. A couple weeks ago I get an email from Wish asking if I had received the pressure cooker/ deep fryer. I replied that I had not received it yet. Now going on my purchase history with Wish my complete purchase history is missing.
I am asking resolve to this problem by Wish sending me the deep fryer/ pressure cooker i purchased.

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Update by rick88771@gmail.com
Sep 22, 2017 1:30 am EDT

Wish says I have no products bought. I have purchased many times. I am looking for the status on a pressure cooker I purchased 2 months ago and have not received this product yet. What has happened to my purchase history.
Richard Laflamme
128 Jasper st
Berlin N.H. 03570

Update by rick88771@gmail.com
Sep 22, 2017 1:55 am EDT

Wish stares that I have not purchased anything from them. They have a buyer history section that allows a person to look at their past purchases. When I try to look at my past purchased they say I have no past purchases. Which is wrong I have purchased many items from them. I was looking for information on a deep fryer/ pressure cooker that I purchased from them but never received. A week ago I got an email from Wish asking if I have received the deep fryer/pressure cooker my reply was I have not received it as of yet. I have tried to call and email them about this problem with no response from them.when you phone call them you can't talk to a live person you get a recording stating to e mail them. Well I emailed them no response. All I want is for them to send my item and update my purchase history.
Can your team help me?
Thanks in advance.
Richard Laflamme
128 Jasper St
Berlin N.H. 03570

Update by rick88771@gmail.com
Sep 19, 2017 10:22 pm EDT

I am a 68 year old vetran os social security. Can't afford to pay and not recieve merchandise

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J
7:27 am EDT
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Wish no order and no refund

I ornder may 2017 some shoes and today 20 september 2017
no shoes and no refund i sent so many complaints on wish but all they saying is sorry.Big fraugt this site if i can just report the site i will be happy
never ever in my life i will recomend them to any one
i never had anything intrest of online shopping
but this shoes was suppose to be a birthday present thats was why i order it so long before.
Nothing no shoes and they said they will refunt but no refund
am i ever going to get my money back or get the shoes.
Im so disipointed i cant just leave it like this.

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K
11:38 pm EDT

Wish daily giveaway

I live in Arizona and I'm upset about not being able to get any of the daily free give away. Every time it says it has available items, it responds to me saying that the items are already claimed! This is not fair ! Plus only so little amount! This has got to be fixed! I'm not the only one either, there are several other people who have the same problem! Fix it !

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Lilly G
, US
Feb 07, 2018 8:13 pm EST

Same problem. I'm on the app from 8:50 until 9:15 everyday waiting for the notification saying the giveaway has started. I click the blue button but it says the item is unavailable.

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Ripshock251
, US
Dec 10, 2017 6:05 am EST

If someone would like i can explain to them exactly how the dailygiveway works and why when you click claim even thought it says 46/70 (For example) that it tells you there are no more available. Please stop crying about something you don't understand. i have won stuff almost everyday even things that only have 1-2 available. The strategy i use can help you alot with practice. So again i would be happy to explain. Just stop crying like a baby cuz your not entitled to anything on that app.

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Tgeavaras
, US
Feb 01, 2018 11:22 pm EST

Alright then please, do tell. I would appreciate it very much! 😀8

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Kasmira DelGrande
, US
Oct 21, 2017 8:50 pm EDT

Same thing keeps happening to me. I sit on the app till it starts, wasting my time researching the products, then it pops up that the giveaway started and the blue bars are full. I click claim, and it says "item currently unavailable" but the blue bar is still there just less then before. I click another and another till ive clicked all items just to get the same message. Ive used this app for years and never once have i been able to claim a free giveaway item. My husband even has the same thing hapoen to him on his phone, and my mom and quite a few of my friends. Ive never actually met anyone in person who has been able to claim a free item from the daily giveaway. Then people like this say theyve claimed hundreds of free items and call us liars when they really have no idea that this is really happening.
I dont know who to compain too but the BBB and everyone else will know.

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Audrey Proano
, US
Oct 12, 2017 12:05 pm EDT

I t is no scam in the past two or three weeks I have already claimed 14 item, then i started to think it was fake because my item didnt arrive but then I got one, and then another, although i have only received two of my items i am satisfied.

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Heather Hicks
, US
Oct 02, 2017 3:49 am EDT

It is not a scam! I've won 10 times in the last 3 weeks!
I have already received 2 of the items. You have to be on the page when the time starts and you have to be quick!

ComplaintsBoard
L
7:09 pm EDT

Wish comprei paguei e não recebi

Ola estou tentando entrar em contato para saber se vai mandar a mercadoria que comprei ou vai devolver o meu dinheiro que paguei e não recebi. Veja a situação da wish:

Pedido efetuado:
1 de abr de 2017
Detalhes

50pcs 1/1.5/2/2.5/3mm titanium coated hss high speed steel drill bit set tool ac
Loja: guangzhou manyi trade co., ltd
Quantidade: 1
Chegando até 4 de jun de 2017
N° de rastreamento: [protected]
Aviso
Se o seu pedido ainda não foi entregue, por favor, aguarde 5 dias úteis a mais para que o mesmo seja entregue. Ele deve chegar até jun 4! Se ele não chegar até esta data, por favor, entre em contato com a nossa equipe de atendimento.
Seu pedido
Processando
Frete
Quase lá!
Chegando até 4 de jun de 2017

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Wish In-depth Review

In Summary: Wish.com offers a unique shopping experience with a vast array of products at competitive prices. While the user interface is straightforward, the product quality and authenticity can be inconsistent. Customer service and shipping policies vary, and the mobile app provides a convenient shopping alternative. Wish's commitment to legal compliance and data protection is noteworthy, although more transparency in environmental and ethical practices would be beneficial.

Website Navigation and User Interface: The website is user-friendly with a clean layout and design, making it easy to navigate. The mobile responsiveness is commendable, ensuring a seamless shopping experience across various devices.

Product Range and Selection: Wish.com boasts an extensive variety of categories, from electronics to fashion. Availability of items is generally good, with a mix of common and exclusive products that cater to a wide range of tastes and needs.

Pricing and Value for Money: Prices on Wish are highly competitive, often lower than on other platforms. The site frequently offers discounts and deals, although there is no formal price matching policy.

Search Functionality: The search functionality is robust with various filters and sorting options. Search results are relevant, and the speed of search is satisfactory, allowing for efficient product discovery.

Product Quality and Authenticity: Item descriptions are not always accurate, and the authenticity of branded goods can be questionable. User reviews and ratings are helpful but should be read with caution.

Customer Service: Customer service responsiveness varies, with some users reporting delays in problem resolution. Multilingual support is a plus, catering to a global customer base.

Payment Options and Security: Wish offers a variety of payment methods and employs standard payment security measures. The checkout process is straightforward and user-friendly.

Shipping and Delivery: Shipping costs and options are clearly presented, although delivery timeframes can be lengthy. Packaging quality is generally adequate but can vary depending on the seller.

Return and Refund Policy: The return policy is outlined on the website, but the ease of the returns process can be improved. Refund timeliness is inconsistent, with some users reporting delays.

Mobile App Experience: The Wish mobile app is feature-rich with good performance. It is compatible with different devices, and user ratings on app stores are mixed, reflecting varied user experiences.

Customer Reviews and Testimonials: There is a high volume of customer feedback available, with an overall sentiment that ranges from positive to negative. Reviews seem to represent a broad spectrum of experiences.

Social Media Presence and Engagement: Wish is active on various social media platforms, with a reasonable response rate to customer inquiries. Promotional content is frequent, aiming to engage with the customer base.

Environmental and Ethical Considerations: Information on sustainability practices and ethical sourcing is limited, suggesting an area for improvement. Corporate social responsibility initiatives, if any, are not prominently featured.

Loyalty Programs and Incentives: Wish offers a rewards system and member exclusives, which can add long-term value for frequent customers. However, the benefits of these programs could be better highlighted.

Legal and Compliance: Wish appears to adhere to e-commerce regulations, with a focus on data privacy and protection. The respect for intellectual property is upheld, which is crucial in the online marketplace.

Overall Shopping Experience: The overall shopping experience on Wish.com is a mixed bag, with the main pros being the low prices and vast product selection. However, the cons include variable product quality and potentially long shipping times. Compared to competitors, Wish stands out for its pricing but could improve in customer service and product authenticity. Recommendations for improvement include enhancing the quality control of products, providing more transparent customer service, and improving shipping and delivery reliability.

How to file a complaint about Wish?

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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

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- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
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Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

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Use this comments board to leave complaints and reviews about Wish. Discuss the issues you have had with Wish and work with their customer service team to find a resolution.