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Wish.com Customer Service Phone, Email, Contacts

Wish.com
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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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A
3:35 pm EST

Wish.com brown fur boots

Wish needs someone in customer service to answer the phone there is no customer support whats so ever also when u go to check out b sure its just the one item your buying not doubled up for some reason there site likes to double your items at checkout. I purchased some boots for my daughter for Christmas but they came today and as soon as I brought in my package they smelled like deisal fuel or some kind of chemical so bad I had to take them outside and there is no way I can give this toxic item for a gift. Worse yet the seller shipped with a small bag of potpourri so they knew they were toxic either from glue or chemicals where they were stored or made of really disappointed won't recommend wish to Anyone since there seems to be no recourse.

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1:25 pm EST

Wish.com a blouse and one ring of a set. too small

I bought several items as Christmas presents and one was a blouse and it turned out to be too small. Another was a set of rings( His and Hers) and the woman's ring is too small since they came in the mail I've been trying to get a hold of someone to exchange them, my problem is the email I placed the order under can't be retrieved by myself or Google. Eveytime I've sent an email to Wish they would send me the same response, even after I explained everything. And I've tried calling the 1-800 # and was sent to sight. I just want to exchange these items and find out where my first order is it was a Urn Necklace still haven't received it and ordered it over a month ago.
I'm getting a lot fed up with this entire process.

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4:50 pm EST

Wish.com wigs

I ordered two wigs that I was supposed to have received on march 9th and 10th of March I have not received any of them did not report because I had forgotten about it now I look through my ordering history I see them can you please send me my products please you'll should be sending your products through ups so that the costumers have to sign for them because some products is to big to put in the mail box.

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3:41 pm EST
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Wish.com geek order. wish.com www.wish.co us

I found a wallet in the street and my friend offered to take it to police station for me as she lives nearby. A credit card from the wallet was used to purchase some things on geek wish.com and because I was seen on CCTV picking up the wallet, I am being charged for this crime. I have a transaction I.d. and need to know who ordered the items and where they were sent. I don't have a criminal record and I am a paramedic, this could potentially end my career. Please help me.
Please attend to asap
Danielle Bettenay

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1:13 pm EST

Wish.com paying methods

Hallo,
i just wanted to shop on wish and i wanted to use the payment method (Paypal) but i didnot find it . all what i can see is : sofort and Kreditkarte.
Although i bought after that tow items with Translate debitsCard or Lastschrift method. can you help please o solve this problem so that i cann continue shopping. you can email me on [protected]@hotmail.com
I will be so happy to hear your answer

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Paulo Mariano Nunes
, BR
Dec 07, 2017 8:03 am EST

Formulei um pedido há alguns dias e deixei os ítens no carrinho. hoje resolvi finalizar o pedido e o sistema me chama a atenção pa algo errado. Como devo proceder para concluir me pedido?

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12:47 pm EST
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Wish.com shoes

I ordered 3 pairs of shoes and the items are to small and I am asking for my refund and to return the shoes it's hard for me to get someone about the items I can't take pictures of the item's and send them to you'll I have ordered many items from you'll this is beginning to be a mess about how to get in touch with someone I need to talk to a real human and not a computer thanks again

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12:40 pm EST

Wish.com women leather handbag

Hi I have ordered a handbag abs received a small pouch type of bag. It is extremely small and a mini handbag not as describe and advertised in the pictures I would like to return this product and request a full refund asap.

Please have a look at the attached pictures what I ordered and received is completely different. I need this to be resolved urgently and my payment to be refunded.

Thank you

Jolene

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10:41 am EST

Wish.com I ordered several items totaling $129.80 charged twice

On Dec 2nd I ordered several items totaling 129.80 I checked my bank and the money was taken out twice Am I going to receive 2 items of the order?.
Do I need to return the second order and pay for the return?.. I want and need this $129.80 back soon
This is my first time dealing with Wish
There is no e mail communication on what's happening with this order
What do I need to do?
Please contact me at [protected]@sbcglobal.net
Joi Shirley
[protected]
11812 Minuteman Dr
92503

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7:16 am EST

Wish.com was told order was rejected because insufficient funds on card

11/13/2017 on or bout 930 am put money on card, checked if was there and it was, 1130 am ordered part to finish project was told later order was rejected cause of insufficient funds checked card company and have print out money was taken out 11/13/2017 by wish i want my money back put back on card i will never buy anything from them again been trying to resolve this thru customer service but just got BS from them that they cant do any thing

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A
6:19 pm EST

Wish.com I ordered the xgody d11 5.5" android phone

I was so exited when it came in the mail on november 30th but it came to be a disappointment because the home button would not click the sim card slot was jammed in and the side of the screen was minor shattered. Oi do not have a picture obviously because this was about to be my phone, this is why I was wondering if you could send me another of the same product you can keep the money I would just like for you to send me the phone thank you for your time. Please contact me @[protected]@gmail.com

Sincerlry,
Abbymiller

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5:47 am EST

Wish.com fraud

Placed order but the amount were different to the basket amount and only discovered after submitted.Requested cancellation and refund few seconds afterwards .To date no refund not goods received.

Store: GLGLGL
Status: Closed
Last message:
"Hello, Thanks for getting in touch with us regarding your order and I understand that you've canceled it already. However, upon checking, your package was successfully shipped and is set to arrive on or before Dec 8, 2017. The option to make changes on this order will be available as soon as you receive your package. As a valued customer, you are always covered by our 30-day policy. Once you receive your order, please let us know immediately and we'll be glad to assist you with a refund. If this happens again for future orders, you can cancel items up to 8 hours after placing the order. You may do so by going to your "Order History" and tapping "Cancel Order" before it's processed. Should you need further assistance, our team is always available to help you. Thank you for your patience and understanding. Jeromei Wish Customer Support"

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Update by EJ1
Jan 22, 2018 10:38 pm EST

Still no refund, I have submitted everything thy asked for tracking numbers, pictures of the product and pictures of the parcels after it has been received.I had to pay handing fee in my country for the parcels received, now I have to pay again to send the products back whereas it could have been cancelled when I did the cancellation before it was shipped.

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S
12:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com bz015850949cn-very disappointing

Dear Team,

It's been almost two months I have placed the order and yet not received the parcel.Its very disappointing and very poor.

I have been waiting since long time and this was for the very first time I have placed an order through wish and I was informed within 15-20 working days the parcel will be delivered.
Now I request you to guys pls assist me in delivering my parcel on Friday before 1pm as I am traveling for 15 days and will be back after one month and I have to carry this parcel as I have to wear and there won't be anybody at my place to collect the same.

Request you to pls assist.
It's a humble request.

Thanks!
Regards,
Shraddha Jain
[protected]

Sent from my iPhone

This email is a service from Wish. Delivered by Zendesk
[NE80K3-MD29]

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B
Beverly Viscioni-Sintich
, US
Dec 13, 2017 5:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I’ve been waiting for my order# 7868691 said I would receive it 12/08/17 never arrived! Now your saying it would arrive, 12/16/17 I hope so! Tracking number LN236612549CN, grey, Oxford kitten heal boots! My email is bviscioni@gmail.com look it up you’ll find my order! Please let me no if iam getting it by 12/16/2017 it’s a Christmas gift!

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I
2:00 pm EST

Wish.com late shipment and no tracking number

I am very upset with wish. I have ordered a go pro case as part of my grandson's xmas gift that was supposed to arrive on november 27th and now it was changed to december 4th. It is december 5th and the best thing that wish can do is offee a refund? what the [censor] kind of company is this almost 95% of the items I ordered are being refunded because of low quality or unkept shipment eta's. Plus the fact that you can't contact then directly... I demand answers. This is ridicilious.

Maria

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S
9:32 am EST

Wish.com shoes

I have ordered two pairs of sneakers, one pair of dress shoes didn't know where they were coming from but I need them in a 9.5 American size shoe thanks a lot.i have a feeling that I'm going to like doing business with your company and may God bless you all.havent received the shoes yet.
As for know I don't have any complaints because I have not received my orders

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2:53 am EST

Wish.com all of my orders

i have 8 items that are very late. I have tried and tried to contact you but you do not respond. My orders were placed in september and october. I am tired of waiting on you. If you don't respond to this message i will be contacting others who can do something about "WISH". I have headphones, stuffed giraff, turtle, pink panther, shaun the sheep, shaun the sheep dog, pokemon, and a coloring book. I also paid for a hoodie and received a t-shirt. I'm not happy!

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11:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com someone has hacked my account

i tried to log into wish today to check on the status of my orders as well as the return i would like to do and my account is gone i would like to know where it might be and what happened to all the stuff i have ordered as well as what i am supposed to do about this item that i need to return as the power button is stuck on. could someone please get back to me ASAP as i am worried about the rest of my orders as well im hopeing my address hasnt been changed as well please get back to me thank you the name3 on the account is Douglas Seibel ansd i paied through paypal the address to the account is 2914 Doverville Crescent SE Calgary, Alberta Canada T2B 1T9 thank you my return email is [protected]@gmail.com

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10:33 pm EST

Wish.com daily giveaway

I'm wondering why the daily giveaway is going so fast. I choose an item and it says none are left. I start to choose another item and it says the giveaway ended. It happens in just second. So I'm saying the giveaway doesn't last long at all. I was wondering if there is a problem and if something can be done to solve this. Please reply back thank you Roberta PS I do appreciate the daily giveaway it's great.

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3:50 pm EST

Wish.com cyncere russell

Hello
I've purchase several items only one time
out of the items i only received green boots free nail polish
came very late, but here
best friend dolphin necklace never came for Daughter for Christmas
feelin Girl women hot body shapers never came
3 PCS mlticolor LED flashlight 3D life like butterfly wall sticker powered never came again for christmas for daughter
women solid color draw cord coat long sleeve loose casual poncho coat never came Neutral cute expression fashion leather watch for daughter never came
Look in cart and it says empty it should not be when rest is missing
I check my Traslation of credit card everything went through but
yet not recived it may I have my money back or rest of my Purchase

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1:07 pm EST

Wish.com unreceived merchandise

I ordered several items in October, which were supposed to arrive by November 11th, and absolutely nothing has been sent. The transaction was made through my bank account, so it's paid for. If you won't send the items to me, at least give me my money back! Very poor customer service, once I receive my items I will not order from here again! You're ripping people the [censor] off.

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11:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com product and service.

Legally, with any purchase your aloud 2 to 3 business days to cancel. I however was not given that option.
The shipping that I otherized is not what charged. Of course I found out after my account was charged. When the company was finished, I was unable to pay my rent!
Here are the orders that I attempted to stop,
#5a1edde655b256f721ae4b79, over charge in shipping $. 22.00
#5a21c22b3a65034f328bc0e, . $. 3.94
#5a208216f80be14d3a9252e4, . $ 20.95
#5a20586b1dd13e6d6528b06e, . $. 79.70
#5a2032d8e2316d19f81b8ba6, . $. 89.10

Many of the items were free, and I was charged anyways .
Whatever can be done will be appreciated,
Thank you, Dona Todd

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Wish.com contacts

Phone number

+1 (800) 266-0172

Website

www.wish.com

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