Wish
reviews and complaints

I ordered my item on may 31 and it said it'll arrive by june 9 then when June 9th came around it said june 16 it'll be here.. now it says wait 30 more days from the estimated date... I didn't plan on waiting a month or a month in a half for something so little... It's really irritating to buy something online and the company keeps pushing back the arrival date... It just makes me hesitate to buy anything else from here...

Hello I had bought a nail products I had ordered them and my shipment said it was completed but I never received my order this had happened last year I had ordered pretty much the same thing and never came it said it came and I had got my refund back and I had tried to tell the customer service guy that I never received it and he said there's nothing that we can do because it has said it was completed and it was received but how is that possible when I never received my packet now that is my business now I'm pushed back a month and I'm not able to take care of my two kids because I don't have my nail stuff that is my life you know what I'm saying so I would like a refund back please because even though it said it came it never came because if the oder came I wouldn't be complaining... I have tried to talk to any one an every one about this an no one will help me.

Ok. So a couple days ago wish has not been accepting a payment from me. An it's from a gift card that I've been using and with them with no problems. They kept sending messages to upload a copy of my bank statement showing I've purchased items from wish. However, there are no bank statements with a gift card. I've contacted them several times and no response. I've never had a problem with them before. All I want to do is order. OMG!

I am complain because I have I paid for my products on the 1st march and I have yet still to receive the items I have paid for
I think this is not right as it as been nearly 16 weeks since I paid for my items
I have never know anything take so long I can tell you this I won't be using wish again that is for sure as one of the items was a birthday gift I had to go out and buy something else thanks to you which was another expense

I have ordered two (2) *12 Colors Waterproof Matte Lipstick*. Arrival date is June 18, 2018, Sunday, today is June 17, 2018, Saturday, I haven't received anything. I ordered and purchased 2 of this product, #12, and #04. I would love to receive the 2 items or a refund of 4.00 dollars, 2.00 dollars for both items. I have tried to submit a complaint on the Wish App, but there's seem to be a problem with doing so. Please issue me a refund so I can re-order the same items again, or re-send the items that are mentioned in this complaint.

Thank you,

DeeDee Wilson

DEB.A.[protected]@GMAIL.COM

4/18/18
Site is a SCAM. They use bait and switch tactics. Website states that "Wish will have your back" meaning they will stab you in the pocketbook. Site says they are located in San Francisco, Ca. but items are shipped from China or other parts of Asia and seldom reach buyer. They offer refunds, but don't give them. Items pictured and described are not what is received and after order is placed, the description changes. Items received are misrepresented; they are PARTIAL orders and not as shown or described. Items shown are MUCH SMALLER than actual product and are switched if they eventually get delivered. Wish ships what THEY want. "Customer Service" is an auto-robotic reply service asking for photos even though recipient replied that there is no phone or camera to take photos. This goes back and forth ad nauseum and never gets resolved. They send generic emails asking for photos and this is a dog chasing its tail, back and forth with no resolution or refunds. The phone number for customer support is virtually non-existent. The goods are knock-offs, counterfeit and inferior. THIS SITE SHOULD BE SHUT DOWN.

I ordered a dolphin shower curtain and received the wrong one. I would like to know if it's possible to keep the one that was sent and maybe get a discount on the correct one that I ordered? I do like the one I received but I would like to have the one I did order also. This is the first time I've had the incorrect item sent to me...anything you could do would be greatly appreciated! Thank you for your help and may all the Wish staff have a wonderful weekend!
Sincerely,
Karen Wheeland
[protected]
[protected]@gmail.com

Order ID. 5b229e7105b8e02fa3ff9b4d, Adri Mathey. Placed an order on 14th June 2018 amount €651.10. Amount was debited from my bank account and I've received notification from wish that my order is confirmed. Afterwards I've received a second notification that something went wrong with my payment and my order and payment has been returned. I've e-mailed your support and got a response stating they require futher information to investigate. I've forwarded my information required and forwarded a third e-mail as no one responded to my complaint. To date I've had no feedback on why the payment was "returned" and no money was refunded in my bank as yet? Can someone please confirm what is happening and if my money will be refunded and if so when or will i still receive my order as the money was not yet refunded.
Regards Adri Mathey, +[protected]

Questionable items intermixed with children's toys, crafts, clothing, etc.

Adult sex toys, sexually oriented pictures, drug periphenalia, and other questionable items intermixed with family-friendly items, i.e. Clothing, home decor, children's toys, shoes, etc.
Wish.com will 'investigate'. Wish.com states it has no way to create separate label. "use at your own risk."
There is no disclaimer.

I ordered purses a total of nine and I sent 7 back to the company because the color I ordered was not in the delivery. I have sent a number of emails to your company for a refund that I have not yet received and it has been over 5 months and no refund has been received. I will be contacting my attorney about this issue if my refund has not been received within 48hrs or someone has not called me back as well. This is uncalled for me being a new customer and was excited to do business with your company. I also authorize my son steven perkins to speak on this matter as well.

Virginia perkins steven perkins
[protected]-3044
[protected]

585 334-3394

I placed a order on the 27th May for 2 Xgody 5.o ips phones and when I look at latest update its telling me its been delivered on the 5 June but I have not received them I have ordered other stuff of you and that's all come but no phones can you tell me why please as they are for presents for my grandson

tracking number LZ394292440CN please help me

I received a package from pengshuai peng and I did not order this item I have ordered a lot of makeup but this was not one of them I have ordered lip matte and retainers and a complete makeup kit but in the makeup kit it did not have this lipstick I want to know why they sent it also in the package was a Japanese one hundred dollar and two stickers

So I ordered to hammocks with netting over the top.. now the company says delivered on may 7.. I never received these items emailed them just to told it says recieved so go to post offices and ask neighbors.. After waist of time and gas, nothing now they say past refund date... and customer SERVICE blocked me... the worst part is I paid 30 dollars apiece an hour later wish sends me messages saying price drop to 11 apiece... screw this place.. better business BUREAU wont do anything about the company or issues so I like others are out money and screwwd...

My order is totally wrong I cancelled everything out of frustration and I see its still being shipped someone needs to email me back or call or I will dispute through my bank and Go to the BBB I hate being ignored so far not happy [protected]@yahoo.com [protected]. If someone would call me we could work this out I see many happy people. Yet my first order is all wrong

This is Christine Mitchell I have placed the order on two different occasions one in March and one in April now it is June 13th and I still haven't received my items I am missing 29 items and I am tired of waiting for them. I need a total refund on all of my items before the end of the week by June 15th or I will contact the Better Business Bureau to let them know what type of company y'all are running yard taking people's money and not read sending out the items nor refunding the money and I will like a total refund on all 29 items that I did not receive and have been waiting for 2 months now the number I can be reached at is [protected] or I can be contact at [protected]@gmail.com and you also need to have a direct line where you can talk to a person about your problems instead of having to email customer service.

I am writing to complain about numerous orders that I am still yet to receive, I have tried to contact the team on so many occasions about not receiving my order and still nothing has been done, I have paid in full for all of the items that I have ordered and they were expected to be delivered 4/5 month ago, I also went on to proceed my other orders and have also paid in full for those and still 2 months on I haven't received that order either, it is becoming a regular thing and I am paying for goods with orders over £100 and still not receiving any, so I am now waiting on two lots of orders which come well over £250, I am paying for items That I have not yet had delivered I am writing this complaint as a last resort as I am not happy that I have tried to contact the team to report this and discuss my missing/late arrival of items. I will have no other option to report it and take my complaint further If I do not hear from you about me receiving my items or a refund in the next 14 days, you have left me no other options as I have contacted you so many times about this matter and I have got no further, you are very quick at taking my money but take ridiculous amount of time at sending me my products! I look forward to hearing from you and hopefully resolve this issue without taking legal action. If you wish to contact me by telephone it is [protected] many thanks Ellen Singlewood

Despite several emails to customer service I am still getting unwanted text messages from WISH. I am not able to rely to the messages, or block them. Customer services have now blocked my emails as they found that easier than resolving my issue.

I have tried contacting them via social media, however no response. Awful customer service.

How difficult is it to delete my details from their database?

We have ordered quite a few things, clothing from Wish and they are either way too big or way too small for example I got a bra and panty set, extra large and I was lucky if it fit a Cabbage Patch doll. We ordered an extra large men's shirt and it came in a child size. We even checked the sizing chart and measure ourselves before we ordered and it still didn't work for us. I ordered a bathing suit in an extra large and it would fit a 300 pound woman, I am not 300 pounds. We are very happy with other things from wish but definitely not clothing, you never know what size your getting. Too scared to ordet any more clothing as we have been stuck with a pile of clothes that don't fit & we have no ideal how to return them.

I originally contacted Wish Customer Support to return a handbag that was cheap in quality and had an offensive order. Since then, I have received another handbag and the quality is unbelievably cheap. I have received two handbags from Wish that are quite poor in quality. I contacted the customer support line at (800) 266-0172 and never get a live response; only referral to an e-mail address. I emailed them and followed the instructions of the e-mail response for return. However, the page immediately either goes to a generic "Order History Page" with about 50 or more items on it that is obviously a marketing page, or it goes to my "Order History Page" that is absolutely blank and states that I have no orders. Wish Customer Support appears to be a computer generated response that did not help me solve my return problem. After I complained to Customer Service twice that my Order History Page is blank, etc., I got a final e-mail *copied below) with several numbers on it ([protected]) and I have not heard from them since.

I have followed the instructions in the last 6/8 e-mail from wish and I still cannot access my Order Page!

Below are copies of my e-mails and Wish Customer Support replies.

I hope this issue will be resolved so I can return the items and receive my refunds.

Thank you,
Carlotta D. Wilson

Carlotta Wilson

Tue 6/5/2018, 9:32 PM

[protected]@wish.com;

I have an item that I must return but when I follow web instructions to go to the support page all I see are more products and a menu to browse. There is no information on how to return an item.
Please let me know ASAP how to return a handbag I purchased. I don't want my 30 days to expire.

C.D. Wilson

Please type your reply above this line -##

] Re: Return

Wish (Wish Customer Support)

Wish (Wish)

Jun 8, 04:34 IST

Hello,

Thank you for contacting us and I apologize for any confusion.

If your orders are not appearing in your order history you may be logged into the wrong account. A different Wish account is created when you sign up via email, Google+, or Facebook. You may just have more than one Wish account. Try logging out of your current session of Wish and logging in with a different method.

Do you happen to know how you are logged into Wish at the moment?

I'll be looking forward to hearing you back. Thank you for your cooperation.

Jade
Wish Customer Support

Carlotta Wilson

Thu 6/7/2018, 7:00 PM

You write "Your request ([protected]) has been updated".

What does that mean? I still am not able to return my item.

You guys are giving me automatic responses. You are not giving me workable solutions to my specific problem. Give me a solution to returning my item.

Even your customer support number does not answer specific questions. No one is ever there!

Answer this e-mail personally which will solve my problem and I'll believe that you actually have live people there to give specific solutions to specific problems.

Carlotta Wilson
Your request ([protected]) has been updated. To add additional comments, reply to this email.

Carlotta Wilson

Jun 7, 20:14 IST

Thanks for your speedy reply.

Have followed your instructions on line. I cannot get to my orders. Instead I get to a page that says 'ORDER HISTORY, and it is clearly not mine but a generic (or bogus) page listing a lot of items that I did not order. When I tried again, it says I have no orders!

I am beginning not to believe in "Wish, " and in any case, although I am waiting for several more orders, I will never order anything else until I am able to easily return this one.

Taking up too much of my time and gigabytes as I do not have wifi in my area. PLEASE TELL ME WHAT TO DO. Your instructions are not working.

Carlotta Wilson
________________________________

Wish
Wish (Wish)
Jun 6, 09:01 IST

Hello Carlotta,

Thanks for getting in touch with us and apologies for the inconvenience. We want you to be entirely satisfied with the products you purchase on Wish. To return or exchange a product, please open a support question with our customer service team by following these instructions:

On Mobile
1. You can contact our customer service team from your Order History page:
2. Find your transaction on this page.
3. Tap on the big blue 'Contact Support' button.
4. Choose the topic 'Return or Exchange'.
5. Describe your issue and tap 'Ask Question'.

(http://i.imgur.com/jwIjP85.png)

On Web
1. While logged in, go to your Order History page
2. Find the item you want to return or exchange.
3. Click 'Contact Support' located under the item's name.
4. Choose the topic 'Return or Exchange.'
5. Describe your issue.
6. Click 'Ask Question'

This will open a support question with our customer service team. We should be able to respond within 1-2 days.

Let us know if there is anything else we can help you with.

Faye
Wish Customer Support

Products were ordered by mistake and the order cancelled within the hour. The website says cancel orders within 8 to action a cancellation. Within 2 hrs I started receiving notifications that my order was been processed. I then sent an e mail to customer service and stated the above and again requested a stop order. Still no confirmation and now have e mails saying order has been dispatched. Australian Ombudsman now contacted. Bank contacted for payment stop.