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Wish Customer Service Phone, Email, Contacts

Wish
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1.1 4437 Reviews 4310 Complaints
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Wish complaints 4310

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J
6:01 pm EST

Wish ordered a multimeter and never got it.

I would like the meter please. I think it's over 3 months now! Don't you think I should have it by now? Maybe just maybe this would be a case for a fraud dept. I don't care where the products are coming from an Wish is responsible to take care or the orders received for their customers not shipping or the manufacturer. It's you folks. If you do not respond to this and send me the Multi Meter I will report it as a fraud! Your choice and if I don't hear from you within a few days, that's exactly what I will do! Sorry I have to go to this length but I don't have a lot of money. That's why I use Wish. No response from Wish means no more orders from me. Thanks in advance, John

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K
9:27 pm EST

Wish in app giveaway

Everytime I try to do the giveaway. Sometimes I win and sometimes I do t but that's not what I'm complaining about. What I am complaining about is the in app giveaway notification. I really want to know if there is any way to disable the in app giveaway notification. When you do a giveaway you literally have seconds to claim an item before everyone else claims them. So the only way to get an item is to constantly switch from a tab and back to giveaway nonstop constantly to refresh the page, and the in app notification automatically makes you lose because it takes about 2 to 3 seconds for you to exit the notification and get back to the giveaway. Which by then the giveaway is over, everytime. The in app notification is a deatth sentence for the giveaway. I want to know desperately if there is a way to disable it or if people complain about it enough hopefully wish will update the app and get rid of it!

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J
6:44 pm EST
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Wish tablet cover

I ordered this item in October, I was told it would be to me on November 3rd then got a message saying the 10. It is the 16th and I don't have my item. I don't care about any"Flags" yall speak of, if I pay for a specific item...that's what I expect and that's not what yall did. I'm not gonna wait any longer so get my item to me now or put my money back into my account!

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L
3:04 pm EST
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Wish lose order history on wish app

I ordered a shirt of the shop Chen Tidal current clothing on 12th Sep 2018 with order number 5b9787c452c46d6ba79d61b3. And it has not delivered to me. My phone had problem so i had to reinstall wish apps and i lost all order histories. I wrote a lot complaints to wish but they did not help me solve the problem. I think if they have the system they should see my order there and cancel it and pay money back to me. But why they have not done it.

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C
7:04 am EST
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Wish clothing

I've ordered over 80.00 worth of clothes that came back way too small, I've been trying to get your address so I can return for my refund, but I'm getting a lot of run around, I ordered out of loyalty and I expect the same treatment, I cancel one order, expecting my refund, so can you please send me info to return, I didn't think this company was a Scam, so why are they handling customers like they are, I may not order clothes no more, but I may have ordered other things, but not the way you all are running your company

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K
3:58 am EST

Wish russian hackers will use your cc info

Someone got into my Wish account and attempted to order nearly $100 worth of items using my card, they tried shipping it to Russia (I don't live in Russia).

If you check out the news as well as various reviews online, I was not their only victim.

Something needs to be done about website security.

I would rather spend a few dollars more on eBay for safety reasons.

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Pamela0704
, US
Dec 04, 2019 2:55 pm EST
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I have just had this happen how do I resolve it

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J
9:57 pm EST

Wish a dress

l brought a dress 3 times my size to make sure it would fit, well it is still to small for me so l feel l should not have to pay for shipping order no 5bca97160f43192472757e54 l also brought a 3D mirror heart wall decal sticker well l receive a piece of card board instead of a mirror order no 5bca9c4057a5d98e143551aa dress dress dress dress drss dress dress dress dress dress dress dress dress dress sticker sticker sticker sticker sticker sticker sticker sticker

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M
8:15 am EST

Wish unauthorized credit

Someone charged 231.00 for a phone which is pending on my account. I cancelled my credit card this morning. It was being shipped somewheere I never heard of. I am not safe with my credit card on wish anymore. Please donot ship this item. I have contacted my bank and have deactivated my acct. I am very disappointed in wish for not viewing the shipping information before trying to use my card

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Update by Maudie Thompson
Nov 16, 2018 8:23 am EST

I am so upset

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D
9:23 pm EST
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Wish all orders

I ordered alot of items back in sept. I never recieved most of them. Ive been going around and around with wish. They just give me the same old [censored]. Also I never recieved any refunds from them or the 64.00 they took out of my account... I sent them every bank state ment. It done me no good at all. So now I have contacted the attorney general... Wish is a terrible company. I hope they get shut down

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J
9:03 pm EST

Wish no purchase payment

I try to order things but it won't accept my card. I've also tried payment thru pay pal and that's not accepted either. There is nothing wrong with my card. So, I would like to know what I can do to complete my order? I have about 14 items in my cart to purchase. I've been buying products from Wish for years and would like to continue to do so. I would like Help resolveing this problem and I'm sure it is a Wish web site issue. Thank you.

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S
6:45 pm EST
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Wish fraud my wish.com

Nov 4th 2018, got 3 notifications of purchases made that were not me. Moments later my account was suspended with 3 purchases totaling over $600. Tried to log on to cancel with no success. Notified wish of the problem and waited 3 days without a response. Notified my credit card company that has been dealing with other complaints regarding wish and told me that wish.com will be issuing an email explaining of some sort of security breach. Later that day 2 of the 3 purchases were refunded but one was not...was refunded as wish cash ie store credit. With my account frozen and numerous attempts to fix with direction from wish support with no success and never an email explaining that happened regarding the so called breach. Now the real fishy part. I've emailed wish support several times and kept getting the same generic response back. Sent screenshots of everything explaining the outstanding wish cash credit showing the credit still on my account with the same response. Tracked down the number and called. The number is unreachable, directing to to contact via email. Tried to login online instead of the app but says it doesn't recognize the email. Just sending me in circles without giving answers on the issue at hand. Now yesterday I look on the app and the wish cash that has been there since the 4th is now gone so someone is keeping tabs on accounts in a very negative way.
I think now it's clear that someone in the management team if not the founder, CEO is in on exploiting thousands out of their money. In this day in age with a registered company, share holders etc does this happen? It's not over for me. My next step is contacting my country's online fraud complaints board and the BBB along with a borage of social media recommendations to close your accounts and delete all information and contact the appropriate authorities.
Let's not let this happen to anyone else. Spread the word and take the proper measures

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F
5:31 pm EST
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Wish opal “sterling silver” ring

I recently bought a opal ring, marked as sterling silver. It was fine for 2 weeks then the silver started to come off on the back of ring and the prongs, exposing a copper color metal. And to make it even worse, my ring finger and between my 2 fingers broke out in a terrible rash. Itchy and painful. Suffering over a week now. Hydrocortisone is not working. Will have to go to the Dr. Fake sterling silver for sure. Stay away from jewelry on WISH

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A
3:24 pm EST

Wish multiple warm weather items that never arrived

I have several items ordered last January that are still "in processing." Most due in March 2018. The customer service number provided is UNABLE to be reach each and every time you call. They direct you to the online service which is a complete waste of time. If you email there support email, it automatically sends you back to their website for the vicious circle to begin. They have master being able to not respond to your complaints with an endless loop. I'm sure they are counting on people to give up from the frustration it causes.

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F
2:43 pm EST

Wish my account

Hello.. I am using wish account more than year.. Suddenly... Something wrong my account.. Nw I can't buy ur product as long I try to payment they keep n say something wrong my account n visit payment issue vusit www.wish. Pyment issue.. Still I can't resolve my problem what can do plz reply me soon as possible or send me msg my e mail id [protected]@gmail.com

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T
7:30 am EST
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Wish goods not received and have closed account where purchase was made from, refused assistance to a different account

please assist as i have requested a reversal due to goods not received to date and upon informing support that i have closed the credit card where the purchase was made from, was informed that they cannot reverse to a different account, why do i need to struggle and its not my fault that i have not received the goods purchased.

i have waited since 2018-08-06 for a delivery which was expected on October 25, advised to wait November 1, which was also lapsed.

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D
7:18 am EST

Wish a christmas mat.

I have just received this. Spot the deliberate mistake! I bought this in good faith, as a gift for a friend. However, I cannot now give it to her as it doesn't spell 'Merry Christmas' but 'Merry Chri tmas'. I would be grateful if you would be kind enough to reimburse me my money.

Thank you for your kind attention in this matter.

Dippy Lady (Deb Reeve)

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M
1:29 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

My account was hacked by someone on New Jersey they ordered a smartwatch from my account and changed the shipping address to 600 market, st. Suite 1312260 port reading woolbridge, New Jersey, United States, 07064. I looked up the address and it's a warehouse company. They've been hacking accounts from eBay and wish and using people's info to purchase item...

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K
5:02 pm EST

Wish support contact

I keep receiving the same generic email no matter what my question or complaint is
All I want is a simple refund for items I purchased but never received. I even screenshot that there is no option for refund on the screen prompts when asking where is my package!
I'm so [censored]ing angry that I keep getting the exact same response or no response.
It shouldn't be this difficult to talk to an actual customer support agent!
I used to reccomend wish to everyone because it had great service and easy refunds for items not received.
Why has this changed?

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arthur hinkle
, US
Nov 15, 2018 4:54 am EST
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I have the same problem please heip

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J
1:20 pm EST

Wish money stolen

I had purchased 4 small items from wish then I had someone purchased an iPhone 6 on my account which was no one in my household ordered so wish made the decision to give me a refund in wish cash. that same person ordered something else with that refund and then the hacked into my account and changed my email now I dont have access to anything not the refund not the tracking information for the items i did order and now I have only emails back and forth and no action from them at all

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S
10:55 am EST
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Wish false advertising

On July 1st, 2018, I bought pencils that said there where going to be 72 pencils, but instead i got 6 pencils . This is false advertising and i'm not the first person that complained, just look at the reviews. I want my money back and this ad has to be deleted . Here is the link
https://www.wish.com/product/5ba8e42e236cce5f7451e549
My email: shania.[protected]@gmail.com

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About Wish

Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.

Wish Customer Reviews Overview

Wish.com is an online marketplace that offers a wide range of products at affordable prices. The platform has gained popularity among consumers due to its extensive selection of products, competitive pricing, and user-friendly interface. Wish.com reviews indicate that the platform is a reliable and trustworthy source for online shopping.

One of the most significant advantages of Wish.com is the vast selection of products available. Customers can find everything from clothing and accessories to electronics and home goods. The platform also offers a variety of unique and hard-to-find items, making it an excellent choice for shoppers looking for something different.

Another positive aspect of Wish.com is the competitive pricing. The platform offers products at significantly lower prices than traditional retailers, making it an attractive option for budget-conscious shoppers. Additionally, Wish.com frequently offers discounts and promotions, further reducing the cost of products.

Wish.com reviews also highlight the platform's user-friendly interface. The website and mobile app are easy to navigate, and the search function makes it simple to find specific products. Customers can also filter their search results by price, rating, and other criteria, making it easier to find the perfect product.

Overall, Wish.com is a reliable and trustworthy online marketplace that offers a vast selection of products at competitive prices. The platform's user-friendly interface and frequent promotions make it an excellent choice for budget-conscious shoppers looking for unique and hard-to-find items.
How to file a complaint about Wish?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click up if you have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click up if you have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is related to the Online Shopping category.

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