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Wish.com Customer Service Phone, Email, Contacts

Wish.com
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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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S
2:17 pm EDT

Wish.com refund

I placed an order on April 21, and changed the shipping address, yet, for whatever reason, the change was not made so it was shipped to my old address and incorrect address. I contacted the seller and seller kept giving me turnarounds to not get the product to me then later a refund. I contacted USPS and they said since it was delivered they couldn't do anything, yet they still trwd to help by going to the house and knock, but nobody ever answered door. I later took a step further and contacted the wish support and they never responded to my email. Now, I am without my product that I PAID for and they refuse to refund my money! VERY UNPROFESSIONAL

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Polich Peggy
, US
Jun 25, 2017 7:30 pm EDT
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I ordered some dresses and rompers the rompers are sewed backwards and the are really small cause they are seeed wrong I want to keep ordering from whisk but every time I order clothes they are sewed wrong what or how do I get something done about this ? Also you say a price like free then when you check your cart it's like 12.$ I don't get it or like 3, 00$ and it's like 8$ plus the shipping. Please contact me

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R
9:58 am EDT

Wish.com tablet defective

Purchased a tablet aug 2016 as of april 16 it stopped turning on it was 9.6 inch with gold backing with duty and tax i paid around 206.00. This is the first item that has failed from wish and ive bought alot from wish. Lookup my history. All i would like is a credit to purchase another tablet. When the tablet worked it was as good as an apple tablet.my email address is [protected]@hotmail.com

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7:06 am EDT

Wish.com my money and or products

I made a purchase over $200and wish took my money but refused my product and said they refunded Me the stuff and didn't. I need that money back to my account now I have kids and things I can do with money I spend. I have been a member for a little short note but they say they want to find out if my card is mine it sent a pic of my card and I'd I haven't heard anything back yet all I would hate to sew your business my phone number is (352)642-4292I would rather a call

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6:41 pm EDT
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Wish.com refused refund for lost merchandise.

I was asking a refund due to the fact I haven't received the merchandise I bought. The person who take my reclaim told to give until another day. I waited, and yes I received 2 of them because even though I bought it all together they were sending them separately. Bought 4 shirts from the same company only received 2. After several days of dealing with the situation I've been refused a refund and blame the postal office for the loss meaning that I lost the money for good. Customer service final answer were cynical and wrote me to reclaim to the postal office. Obviously they're employee cause the CEO would resolved this differently.

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12:16 pm EDT

Wish.com customer service

I placed an order 4/15/17 when it asked for billing and shipping, i put the wrong zips in, which was my fault, so i wrote an email about changing the zips, after that my account was locked, and no email back. by the time they finally emailed me back items we already sent out, and they couldnt help me with changing the zip codes, they gave me some ### tracking number that doesnt exist its not a real tracking number. i called both post offices to explain what had happen, both of them say there is no tracking number like that. now that ill never get my items, im still waiting for a confirmation email, cancelling order and i want a refund, ill never order from this site again thats for sure.
i should have known not to order from a site where they have no actually representatives or working number.

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9:54 am EDT

Wish.com his/her anal vibrator toy product

I paid for the item with a credit card the package I received didn't have my product in it. I sent three emails to wish customer support click on them they where error's I was trying to see if I could still get the item I paid for without having to do a refund I'm still interested in wanting it more than refund is there any way you can help me my email is arminta.l.[protected]@gmail.com

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7:13 pm EDT

Wish.com stolen credit card

My name is Natasha McRae My bank card was stolen ending in 4752 on April 30 2017 two purchases were made May 1st in two amounts one for $16 and some odd sense and the other one was between 11 and $14 and some odd sense. If possible I would like the address of where the items were supposed to be sent to please contact me at [protected] so I can put the address on the police report and give the address to my bank.

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Olton Ray Hawkins
, US
Aug 13, 2018 6:46 am EDT
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I was trying to pay for my order and it will not let pay. For it with my debit card

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Olton Ray Hawkins
, US
Aug 06, 2018 5:06 am EDT
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I was trying to pay for a item I was going to order but your system would not let me pay for it with my debit card and I made several attempts . So I took my business to Amazon.com and had no problem.You all can't seem to fix the problem I will just take my business elsewhere.

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Olton Ray Hawkins
, US
Aug 05, 2018 5:32 am EDT
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Don't worry about my complaint I will take my business some where else you all can't fix the problem

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S
9:39 am EDT

Wish.com almost all products

almost all products that a buy from them at a certain price or now super low in compare to the price i paid. here in canada if you do that you have to refund the people in 30 days. i feel like i was scam the worse in this is that its all the things that i already buy that or in special like they want me to buy those things again im sorry but all the things i have from them i will call my credit card company and cancel all the things that i buy from them. then i will go everywhere and tell that they are scammers. same for a friend of mine. and maybe more if i search.

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7:52 am EDT
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Wish.com my orders from wish never received or refunded

I'm complaining about a few orders I made back in the end of February. I go to search in purchase history on wish and I don't see my orders but my card was charged several times.i have not received my orders or a refund of my money back that was taken off of my debit card.i have screenshots to prove wish took the money out of my account but I have not received any orders

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Update by Ebmeans5
May 05, 2017 5:10 am EDT

I have no idea I'm in the same situation but what I do know is I will never order from them again. And it's crazy because I have been ordering from them for months. But the last time they took my money but didn't deliver my stuff and they don't even have a record of me ordering it which is dumb. So I sent the screenshots of my bank statement to prove they took the money and they still giving me a run around as well. Like give me my money back smh.

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.Mandy
, US
Sep 02, 2017 8:06 pm EDT
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HAcked

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Ski Ogawa
, US
May 05, 2017 4:58 am EDT

yes i placed an order with them and it was supposedly delivered to my address. but i never received it. I notified them within the 30 days for refund and they gave me the run around. now they are saying that it needed to be done within 30 days and since its over that deadline, i lose. no refund, no product, no nothing except they got my money.
i have all the emails with dates from their site...
what do i do?

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A
7:42 am EDT

Wish.com double charged

I recently purchased some items like car accessories and jewelry on april 17 and I hadn't checked my bank account till now and wish charged me two times for the same order. To begin with, the purchase was made without my consent. When I went back to check my cart for the things k was planning on being, it told me the the order was already made. My account is now below average. I'd really like that money back please. I've already tried calling every number associated with wish because I really do need this fixed.

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R
9:59 pm EDT
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Wish.com The "octopus glass drinking straw for kids"

I saw it and its not a straw and its not for kids. Its for illegal use. Should not b sold on Wish as straws for kids.
Its mostly the point of what it is and that its being sold as a kid item to kids and as an item sold to no kids too, adults have bought it whether or not aware of its real purpose. And Wish has a safe website guarantee or something very close to that as well.

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Demetrius MediaMustang
, US
May 06, 2017 4:33 pm EDT

I went and took a look at this product and I don't mean any harm but if you look at it and look at the items they say are "similar" you can clearly see this item is a glass pipe for smoking...I understand your complaint about it being labeled "for kids" but I honestly didn't see that on any of the sellers who had the octopus straw item. The stuff is coming from China so my advice to you is that you just have to look at the item very well and similar items to see the quality and actual description of the items. That way this doesn't happen to you again.

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Author of the review
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RaechelK.S.
, US
May 06, 2017 5:05 pm EDT
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I don't know if anyone thinks I bought it but I didn't I just saw it and knew it wasnt supposed to b for that purpose

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Author of the review
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RaechelK.S.
, US
May 06, 2017 5:10 pm EDT
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There's different stores that sell the similar items and that I've looked at some of the others but the first one i looked at did say it was for kids but to my understanding the original store was not from china even if the item could b Chinese.

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RaechelK.S.
, US
May 06, 2017 5:12 pm EDT
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I was just trying to say they shouldn't at least label it anything that's close to being for kids if its not for kids at all.

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U
4:43 pm EDT

Wish.com a wig

My name is MRS uduak Umoh,
I only ordered a blouse and a bracelet from you, from my surprise l received 4 blond wigs which I never place order and the amount suppose to be $20:00 something dollars but I saw $98dollers in my statement. I want my money return back and stop taking money from my account. I will like you to stop talking my money and return to my account what you have taken. I only check the products but not not ordered it.Thanks

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4:43 pm EDT

Wish.com memory cards, thumb drives, and all memory devices

I have ordered memory devices from geek. I have experienced major data losses, and I did research, how I can test them.
I did tested finally all of the devices, and all of them came out fake sized, as fake memory cards and thumb drives, with only about the 1/10th of the memory sizes, and overwritten data of sizes, plus no manufacturer data regardless of the printed brand on the memory cards, totally wrong size to as advertised and described.
Some of them I have the refund on, but the ones I did received over 30 days ago, GEEK returned my request with the answer, those are received over 30 days, so they not going to refund.
The fake devices selling practice against the law, so just do not get it why they refusing the refund!
Hopefully soon some investigation and lawsuit starting up to against the whole company under the operating name of WISH with the operating practice of selling totally fake items!

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11:15 am EDT

Wish.com joymode hot shapers neoprene thermal slimming waist belt

This was supposed to of been shipped out by the 20th april and I still haven't received it yet I go to check on my order history and it says no order been made it has been paid for as ivr checked my bank statement I will send I picture of the email i was sent saying it was being processed could you please find out what is happening to my item ive never had a problem with wish yet and ile be very disappointed if I start getting problems now and I want to be giving a bad feed back. Kind regards
Amanda brailsford

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7:35 am EDT
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Wish.com 6.5 inches phone

To Whom it may Concern

Dear Sir/ Ma,

This is to let you know that one of the items I ordered was held in the post office.
They requested for the invoice from me in order for them to work out the import duties on it and post office handling charges.

Therefore, it would be appreciated if you can scan the invoice for this item to me, so that i can present it to them . The total amount I paid to your company was 254 euros for all the items i purchased.

The item withheld now was the Phone and the description is as stated below;

6.5inch Phone
Brand New 6.5 Inch Smartphone DOOGEE Y6 Max Fingerprint 3GB RAM 32GB ROM Octa Core Cellphone Mobilephone 4G Smartphone

Brand New 6.5 Inch Smartphone DOOGEE Y6 Max Fingerprint 3GB RAM 32GB ROM Oc...
Package included 1 x DOOGEE Y6 MAX Smartphone 1 x USB Cable 1 x Qucik Start Guide 1 x Card Slo

Please note that I have less than 5 days to claim the phone.

Thank you as I look forward to hearing from you.

Yours sincerely,

Abass Alao

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8:59 pm EDT
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Wish.com coat and boots (blue) never received

Order date nov 8 2015
Order address 207 hedstrom drive
Dothan Alabama 36303
Email address at the time. Which I no longer have access to. [protected]@Yahoo.com. current email [protected]@Gmail.com
My name is tara danita kelley
Transactions number [protected]
Visa card ending 0309.
Amount of purchase $153.45
Phone [protected]
Please. Send refund.to my current. Address. 1512 brookwood. Crescent. Virginia. Beach. Virginia 23453.
Please respond. With the solution.
Thanks

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2:17 pm EDT

Wish.com products recently ordered

When I am already paying for delivery why am I charged delivery cost for every product.
It's such a huge loss for me.
Recently I have ordered 1ò products from which 5 to 7 are delivered and for evry product I have been charged.
It should be mentioned in prior.
Plus for products I had requested refund but no response. Pathetic service.
Harini Sonpal
Mumbai, India

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W
1:41 pm EDT

Wish.com shirts that I order in 2 and 3x are small like baby shirts

I have order shirt's they are too small it doesn't say shirts are extra half size. They gave sent me 4 of the same shirts I only ordered 1. I would like too return all items for my refund .my shoes and jewelry was wonderful I need this too be resolved because you all have taken almost $200 dollars out of my account and I did not order this many shirt's of the same kind this is my second notice to Wish company. There is not a return address to send anything back this should be against the law...no address no contact number... Audrey Williams [protected]. Address 8 Greenbriar Drive Savannah, Georgia 31419 is where all items was ship.

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8:42 am EDT
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Wish.com my account blocked because I changed bank details

Company name is sassy nut classy online store

I have sent so many emails with my bank card and id still no feedback.

This is ridiculous I have orders for clients that needs to be placed but I can not because my account is blocked.

Users:
App type: wish
User id: 58c795be5a3af69afe31390a
Blocked: yes
Locale: en
Photo id: n/a
Credit card/bank statement: https://merchant.wish.com/private-attachment/828545222a6911e7940e064e4b0dd156

I can not track my order as well.

I am trying to solve my problem but the assistance that we get from wish staff is not except able...

I need to keep my client's happy and wish is making it very difficult for me.

I need this sorted asap...

Company name is sassy nut classy online store

I even tried phoning with no success...

Please let me know my email is [protected]@gmail.com

All my reference numbers:
5529205
5537366
5538291
5490394
5538294
5529214
5529525
5529807
5538294

Please help!

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R
7:12 pm EDT

Wish.com romance wedding bouquet

I placed an order for a Romance Wedding Bouquet Bridal last January 27, 2017. A white & light blue combination from zhiangbo - store and the estimated delivery is March 10, 2017 with the tracking # of [protected].
I have been following it up ever since but no response at all on my phone app. I was supposed to order more items but I am now too hesitant to place orders now because of the long waiting of delivery and also not receiving items on time.

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Update by Rizalie
May 01, 2017 7:28 pm EDT

Charged me $11 for my order of Romance Wedding Bouquet Bridal Romance under WISH app with the store named ZHIANGBO- STORE and placed the order last Jan. 27, 2017 and as said estimated delivery is March 10, 2017 . Today is already in the month of May and until now I do not have my stuff! I keep on following and sending some message but I never get any response. I one time received a parcel and when I opened it ?
1 USED COTTON BUDS! Now I am very, very disappointed and too hesitant placing another order with WISH... Besides that the mailing tooks a very long time, they never take a real care to their customers!

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Contact Wish.com customer service

Phone number

+1 (800) 266-0172

Website

www.wish.com

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