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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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C
12:32 am EDT

Wish.com refunds

Good day,

I have been struggling for more than a week to get a decent answer from your support department. It seems they don't understand what I'm asking or what I'm explaining. So I really hope this reaches someone that can actually understand my question. This is the last email I sent, explaining why I say your 30 day policy is very conflicting, I also asked a lawyer for advice and she agrees that this is definitely wrong, and can be considered as fraud because of the fact that there was refunds made disregarding the policy, and now all of a sudden it is not possible.

My info showing how many times the policy was not implemented:
Good day,

I asked you to send me details and reasons why you won't refund me, so here is the details of already refunded items, that contradicts your 30 day policy. Please don't give me the usual sorry for your inconvenience response, give me a detailed description. Because you implement your policy only when it suits you apparently.

Annelle Steyn

May 28, 12:42 IST

1. Order: 5A8194494DE0E03ECDBD31A
Delivery date was 24 March
May 15, I asked for an update on when my package will arrive
May 16, I was told that a replacement item will be sent
May 27 I was refunded with no explanation on the so called replacement item
So the refund was done well over 60 days later
And that after I only queried this delivery after more than 40 days.

Order: 5A81A9449DE0E03CDBD31A
Delivery date was 24 March
31 March I WS messaged that my order might be late
May 15 I asked for an update on my delivery
May 15 I was refunded
Query was done 52 days after original delivery date and I was still refunded that same day

Order: 5a73187a441072a911234a4
Delivery date was 19 March
26 March messaged that delivery might be delayed
30 April I asked for an update
42 days after delivery date
On 1 May I was offered a refund
Refund was done 2 May - 44 days after original delivery date

Order: 5a81a94494de0e93ec0bd31a
Delivery date was 24 March
15 May I asked for an update
52 days after said delivery date
Refunded on 15 May

Order: 5A7318C7A441072A911234A4
X 6
There is six orders with the same order number, don't know why but I will attach a picture of the one that I have received.

Conclusion, as you can see that most of the refunds made does not even remotely comply to your 30 day policy. I will in future jeep that in mind for sure, but as for now, please refund me for the goods not received, because I will also send this to the head honchos for assistance, because clearly you enforce the policy only when it suits you.

Please only contact me when you have an actual answer and not a standard response.

Another thing I noticed is that the items I already received is not updated yet either, so your staff is either incompetent or just lazy.

Please help me out here, I used my last money to buy those nail products to start my own business here in Ethiopia, so I am now royally screwed.

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J
12:29 pm EDT

Wish.com universal phone charging pad, face lift serum, 7pcs egg boiler kit, rare japanese monkey orchid seeds,

Universal charging pad was ordered in March it is still not here. Face lift serum was opened when it got here so it was empty, the 7pcs egg boiler kit I only got one, japanese monkey seeds still not here . I would like the charging pad but the other iteams you can send me a refund for all of them please advise what you can do for this problem. I love ordering from wish please help me.

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S
6:56 pm EDT

Wish.com getting charged for an item I haven't bought

I was in the check out and I wanted to buy a 2pc eye brow pencil and silver threaded triangle earrings. I swiped to pay and it said payment couldn't be processed so I swiped it again and the same thing happened. So I checked my bank and I have been charged twice so I looked in my order history on wish and the items haven't popped up. So I'm now getting charged for items I'm not even going to receive 😡 and I cang use the contact number here in Australia as it's more than 10 digits long.

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M
11:03 am EDT

Wish.com entire order

Originally I order an order about 70.00 which I cancelled and changed it to a 40 something order. Your company canceled the 40+ order and is sending the 70+ order. I received 2 blouses that are the and I'm not happy with them. They come from China and from the looks of my delivery thus far I'm pretty sure the rest will come from the same origin. I would like a self addressed envelope to your main office prepaid for my returns. I'm not going to send my original order that was incorrectly sent piece by piece.

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Update by Marcia Bard Pezzollo
Jun 01, 2018 11:17 am EDT

I have received several products from Wish sent from China I do not want to keep. They came without packing slips.
Originally I ordered a 70$ + order and then changed it to a 40$ plus order. You still proceeded to send the 70+ order which I did not want. I'm very dissatisfied withe the way my order is shipping, piece by piece.
I formally request an original copy of the order with item numbers and cost and request a prepaid box for all of my Returns
If my request is not honored I will be forced to contact the Better Business Bureau. I'm very dissatisfied with your merchandise, they way it is shipped without packing slips and I Do Not want to pay for individual items to China.
Please respond ASAP to my email address, bardbard21@yahoo.com or I will be forced to take further action.
Marcia Bard Pezzollo . My address is 2027 Lauderdale Dr Apt 401 Henrico Virginia 23238

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D
8:48 am EDT

Wish.com my item was stolen out of my package before I even received it..

Attention Sherillyne Fides From Wish customer support;

Enclosed is the photo of the gray envelope it is a perfect scanned copy. Just enlarge / zoom in on the pic and it will enlarge the print on the envelope.

This is like the 9th photo of this I sent y'all, I know it enlarges and is very very legible..

I had to go on my laptop to do this for my tablet was not able to reply back to you and send this photo... So I had to do it this way..

I hope now this issue of my item being stolen out of package will now be resolved and re sent to me. I do believe someone in customs opened up my package and taken illegally from MY Package.in all my life I have never ever had this happen to me.. I am very very upset over this..

I Pray it Never happens again it is a Federal Offense to steal ones mail, If I knew who did this to me I would have them arrested. I hope in the future with my other items that are on the way to me from your company are not opened and scotched taped shut.

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M
10:46 pm EDT
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Wish.com gonice shoes

It makes me angry that I see an item on the your page for one price$ and when I put it in my box I get another price and it is higher. I have purchased (3) pair of shoes and on the initial page they were advertised for $17, and when I get to the Cart it has changed to $19. Please tell me what is going on? You charge so much for shipping and as well, so if you don't mind please refund my $6 for "Jacking up of the Price and not honoring your visual.
Please don't cancel my order, just give me my refund.

Thanks in advance, Mrs. Manley-Davis

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M
10:20 pm EDT

Wish.com daily giveaway

Hi everyone! I have been playing the daily giveaway for a while now and have won quite a few things. Recently when I win an item it will tell me i already won an item but never put it in my cart. When clicking on the item it will tell me its sold out but before they giveaway started they were still selling the item. It has made no sense to me and have tried contacting them about it and all i get are auto responses. I don't know what to do.

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O
9:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com wish giveaway

I have already won and received 8 items for the past 4 months I have been using the giveaway. But twice I have claimed an item and it has said that the item wasn't in stock. It says I claimed it but doesnt appear in my cart. I don't remember the first item but tonight, it was the GLEOF mermaid glitter palette. Why does it say this? Is there a way I can get it afterwards? The pictures are proof I did not order one.

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Update by oo_tristin_oo
May 31, 2018 9:52 pm EDT

Also, from the photos, you can tell it is still in the hour time frame, so it did not dissapear. I also would lile to mention, why would I have removed it from my cart and made this complaint, when I could have just gotten it.

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MommaKaybean
, US
May 31, 2018 10:24 pm EDT

I have had the same thing happen to me 2 times now. I have emailed them multiple times and got an auto response. I would like to know as well if we can ever get these items.

ComplaintsBoard
M
8:06 pm EDT

Wish.com I am complaining about my order

So I bought an stand up air conditioner. But you guys gave me a freaking desk fan. I paid almost twenty dollars for it and I got a desk fan. But what bothered me the most is that it was broken when I got it. I bought something, and it wasn't even what I bought. The box was tore up. The fan didn't even work. And even after I fixed it, it still didn't work.

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J
11:20 am EDT

Wish.com violin

Shipped without bridge. Bridge is the piece u must have to make sound. Everything else is there. The bridge is a metal prong that stand under that ring a of the violin to create the proper tension to play song with the bow. Everything else is in the case except the bridge. This is unacceptable. I need the bridge expedited to me expeditiously. Please and thank you.

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N
6:45 pm EDT

Wish.com scam

I have reason to believe someone is using your service to steal people's credit/debit card information and stealing their money.
Recently I had over $60 taken from my account by a company whose phone number is impossible to get through to.
I looked up their website(which only has the option to sign up and not sign in, this is a huge scam red flag) and found a "customer support" email so I emailed it with my complaint. This customer support service replied to me from a "do not reply" email address but I replied anyway. It repeatedly sent me the same automated response until it sent me the same email again, word for word except for two details...the sender of the email and the name of the company had changed to a product I have previously purchased only through wish. The product in question( a black bracelet charger for samsung phone) is a product I purchased several months ago so I looked in my purchase history for seller information but conveniently the product is missing from that history.
Any assistance with information regarding my purchase history for this item would greatly help the fraud investigation my account is now under by my Bank
My contact email is [protected]@yahoo.com

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S
2:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com pants

I ordered a pair of cargo pants n wen they arrived they were cheaply made n didn't fit I've been tryn to get a hold of customer service and hav received no response from Wish. I would like to get a refund for the pants I ordered. I've tried to call n e-mail Wish and get no response. Please try to get my refund. Any help you could offer would be appreciated. Thanks, Bill Erskine

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S
9:47 am EDT
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Wish.com charges on my credit card

On 3/23 there is a charge on my credit card to Wish in the amount 55.80 and on 4/25 for 61.20. I didn't make these charges as I haven't ordered anything. I need to talk to some ASAP to get this corrected.

Please call me Sandra Gantz. At [protected]

I have called the credit card company and they suggested I get in touch with you first before they do a fraud claim. Tried to call no. On statement but couldn't reach anyone

Thank You

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A
2:59 pm EDT

Wish.com an item I purchased, and the return label I never received

I purchased what I believed to be an ez book, I was sent an tablet that did not work at all I complained and was told to use the address lable they emailed me, I to no avail contacted them several ti. Ea that the email had no attachment, I simply need an address to return the package this is been on going for several weeks, the phone number they provide is never answered it's a circle of unresponsive results. This is ridiculous once I return this none working item I will never buy from. This company again

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Jojo13pag
, US
Jun 05, 2018 6:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Wish is [censored]super dodgy company bought luggage and they sent dust cover ...stupid Chinese. Don't buy China stuff ...no refund

T
T
techservice
California, US
May 29, 2018 5:03 pm EDT

https://bitly.com/

ComplaintsBoard
L
12:16 pm EDT

Wish.com never received my items.

I never recieved my items that I paid for. I've contacted them several times. Not help! I want my money back or the items! Asap! [protected]
I would like this resolved fast. This should be easy to resolve. If not, I will complain to the bbb and will never order from this website again. There has to be an easy way to get in touch with someone, not through email. I have problem with the items... It's nit receiving them and then an email saying that there is nothing they can do. Besides that, I work hard for my money. If I can't get the items I want... I want my money back asap... Thanks! Waiting on my call!

Latoya n hunfjord

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11:08 am EDT

Wish.com return label

Continously, I have requested a label from wish to send back a rubbish chair you gave me and again and again you continue to send me out the email without the return address on it. At this point, I have no idea where to send the stupid chair and i'll be out a lot of money if it isn't found. Your customer service is terrible and you only ever speak with robots.
It's so frustrating whenever you're having a real issue with the app or parts of it and a real human can't even reply, you need help with something specific. I know how to get to the help page! But it's no good, I hate this app. Useless and doesn't care about it's customers.

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rccary
, US
Jul 25, 2018 4:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Wish charged twice for the same products; promised a refund and never sent it.

R
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rccary
, US
Jul 25, 2018 4:15 pm EDT
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Wish charged twice for the same items; promised a refund and never sent it! Don't buy from them!

C
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Catdog1234567
, US
May 29, 2018 11:17 am EDT
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This is what you get for buying Chinese crap and expecting high quality goods.

ComplaintsBoard
C
10:49 am EDT

Wish.com dress ordered was too small, I want a larger size

I have contacted wish through emails, order errors, and size differences, and no response...
I tried to call the wish 800 number, and it says it is unreachable.
I originally asked if wish could get me a 2xl, as China's XL is like our medium.
I did not know this when I ordered it.
And now it seems that wish's number, and support are not returning any emails, or answering their phone...
So far I have been very satisfied with the orders in the past, but now it seems they do not want to respond to anything...
Even their chat line does not let you chat, it asks you to put in the problem info, and when you do, you get bounced around until it says "did this solve the problem?" No.
Why does wish have a phone if you cannot talk to anyone, or they say it's unreachable!
Very disappointed...

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K
7:11 am EDT

Wish.com a jumbo sheep squishy

I ordered a jumbo sheep squishy from wish but I received a completely wrong order. I got a small squishy which seems to be a pink dolphin. It is also extremely defected and has a huge tear. This is extremely wrong. I have attached photos and videos also. The wish.com representatives better give all my money back or exchange this and give me my correct order. I was going to recommend wish.com to all my friends looking for squishies bit sadly I wont. Extremely furious and disappointed.

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8:12 pm EDT

Wish.com clothing

I had a couple outfits that did not come by the date it was supposed to never was received but wish said after 30 days I can't get a refund but it never came so rules shouldn't still be the same if I bought something I would like to receive it or give me my money back this site ain't as legitimate as I thought just give me my refund for the ones I did not receive

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L
7:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com hoverboard

I purchased what I thought was 2 hover boards for my kids cost me $ 50 aud, when they arrived they were not what I expected to receive instead I got 2 carry bags for the hover board, and was very disappointed, not hover boards as shown in the picture, would like to get a refund to my credit card please order id is 5ab49cdab45142768a4d0579 this was in March my credit card was charged 23th March from Louise brand email is [protected]@gmail.com
Waiting your reply thanks

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Contact Wish.com customer service

Phone number

+1 (800) 266-0172

Website

www.wish.com

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