Wish
reviews and complaints

I placed an order for a phone cord and a set of mini lights with stars. The phone cord does not work and the lights are missing a piece in the battery compartment which causes them not to work. I went on line to my order history and there is none! Why? I would like these items replaced. When contacting support they tell me to go to my order history! I would like to return these items for replacement! How do I do that?

I placed an order for $198.75. The money was taken out of my account. Wish notified me that there was a problem with my payment method that I needed to send a copy of my bank statement showing a past wish order. I responded with my bank statement and told them to cancel my order and refund my money. So far they have refused to refund my money and they haven't processed my order.
I feel like they robbed me of my $198.00. I have made repeated calls to customer service and get a recording saying the line is not available. I have sent numerous emails, messages (face book messenger), etc. No One has contacted me or refunded my money or processed my order. I fell like wish stole my money. I am unable to contact anyone at Wish about this matter personally.
I plan to talk to the district attorneys office in SAN Francisco and see if criminal charges can be filled.

Good evening,

On November 10, 2018 I placed my first order with Wish.com for a few items I purchased for Christmas (Order #: 5be77d690833c2795064093b). The experience was great and I felt that I had made some good choices. When I received the (2) aprons on 11/17/2018 they were to small and I realized that I needed "plus-size" aprons (my fault completely). Then on 11/29/2018 the (3) Micro Plush Fleeces I purchased arrived and were too small (again, my fault as I thought I was purchasing full-size throw blankets). On 11/30/2018 and 12/01/2018 I logged onto the website and followed the instructions via Contact Support to submit my refund and return request. I confirm that I did receive (3) out of the (5) refund requests, however, Contact Support did not provide any information about where to return and/or ship the unwanted items. I sent multiple messages via the Contact Support and e-mail to try to find out this information, but kept getting the same response telling me to log on the Wish website by mobile or web and send in a request to Contact Support. Basically, at this point, I am going in circles and getting no assistance at all. No return label, address to mail items, or any other technical assistance has been provided.
**This is very upsetting (considering I used to work in retail and understand how customer service should be run). I have spent many hours online trying to find out what I need to do to return the unwanted items (even tho I did not receive all of the refund I requested) and I am at the point that I am just going to place all the items in one box and ship them to the nearest Wish Return Facility, which would be the Atlanta, GA location. At this point, I will not be recommending that anyone use Wish.com considering the poor communication and customer service from your "contact support team". I will be cancelling my account with your site once the rest of the items I purchased are received.

I am sure I am not the only person to have this complaint and suggest that you improve you website and contact support services to better assist your future customers. Thank you for your time.

Tabitha R. Daniel

i have wish.com account and i was placed many orders of purchased more than Rs. 50000
then
i was received mail by my Bank (Amount Deducted Rs.6861.85) fraud with me by wish.com, automatic debit Rs. 6861.85 from my Yes Bank Debit Card dated 22-11-2018 time 2:38 PM
and Main Point i have not placed an order in wish.com in this month/Dated 22-Nov-18
i want to refund my amount in Bank Account because some on the internal team use my personal data

payment method used: Debit card
amount and currency: Rs 6, 861.85

I have never received the order indicated above... See below:

18 08 27 2 Eagle Printing Short Sleeve T Shirts XXL and L
WISH SHOPPING CART

53:18
(448)
Mens Summer Fashion Eagle Printing Short Sleeve T-Shirt Slim Tops Mens Casual Youth Tops One Color Six Sizes
Size: XXL
Color: Multicolor
Quantity:
Shipping: $5.00
Estimated Arrival: Sep 20 - Oct 5
$34.00
$7.60

53:18
(448)
Mens Summer Fashion Eagle Printing Short Sleeve T Shirt Slim Tops Mens Casual Youth Tops One Color Six Sizes
Size: L
Color: Multicolor
Quantity:
Shipping: $5.00
Estimated Arrival: Sep 20 - Oct 5
$34.00
$7.60
ORDER SUMMARY
Ship to:
Robert Johnson
11341 Overland Trail
Tyler, Texas 75703
United States
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Item Total: $15.20
Shipping: $10.00
ORDER TOTAL: $25.20

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SHOPPING CART
(448)
Mens Summer Fashion Eagle Printing Short Sleeve T Shirt Slim Tops Mens Casual Youth Tops One Color Six Sizes
Size: XXL
Color: Multicolor
Quantity: 1
Shipping:$5.00
Estimated Arrival: Sep 20 - Oct 5
$34.00
$7.60
(448)
Mens Summer Fashion Eagle Printing Short Sleeve T Shirt Slim Tops Mens Casual Youth Tops One Color Six Sizes
Size: L
Color: Multicolor
Quantity: 1
Shipping:$5.00
Estimated Arrival: Sep 20 - Oct 5
$34.00
$7.60
Customer SupportHelp/FAQBlogContactCareersPrivacy PolicyTax PolicyTerms of ServiceReturn PolicySell on WishTrademark Protection

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Hello, Robert!

Order Details
Order Placed: Aug 27, 2018
der #: 5b83fcfd9a32870ffac21c4d
Shipping Address:
Robert R Johnson
11341 Overland Trail
Tyler, Texas 75703
United States
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Items
Mens Summer Fashion Eagle Printing Short Sleeve T Shirt Slim Tops Mens Casual Youth Tops One Color Six Sizes
Store: 国色天香
Quantity: 1
Processing by Aug 30, 2018
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$7.60
Size: XXL, Color: Multicolor
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Arriving by Oct 5, 2018

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Yes, I want auto-text/mobile messaging updates about my delivery status and deals sent to [protected].
By opting into our text/mobile messaging, you consent to receive autodialed messages about Wish products or services from/on behalf of ContextLogic Inc at the mobile number you provided to us. Message & data rates may apply. Messaging consent is not a purchase requirement. Reply STOP anytime to cancel. Read the full Terms of Use.
Opt me in to auto-text/mobile messaging
Mens Summer Fashion Eagle Printing Short Sleeve T Shirt Slim Tops Mens Casual Youth Tops One Color Six Sizes
Store: 国色天香
Quantity: 1
Processing by Aug 30, 2018
Share

$7.60
Size: L, Color: Multicolor
Your Order

Processing
Shipping

Almost there!
Arriving by Oct 5, 2018

Change Shipping Address
Contact Support

Yes, I want auto-text/mobile messaging updates about my delivery status and deals sent to [protected].
By opting into our text/mobile messaging, you consent to receive autodialed messages about Wish products or services from/on behalf of ContextLogic Inc at the mobile number you provided to us. Message & data rates may apply. Messaging consent is not a purchase requirement. Reply STOP anytime to cancel. Read the full Terms of Use.
Opt me in to auto-text/mobile messaging
Summary
Item Total: $15.20
Shipping: $10.00
Order Total: $25.20
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rj.[protected]@rocketmail.com999+
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[protected]@paypal.com
To:Robert Johnson
Aug 27 at 9:31 AM

Aug 27, 2018 08:30:44 CDT
Transaction ID: 8FS0798872527661U

Hello Robert Johnson,
You sent a payment of $25.20 USD to WISH
You sent a payment of $25.20 USD to WISH.

It may take a few moments for this transaction to appear in your account.
Merchant
WISH
http://www.wish.com Instructions to merchant
You haven't entered any instructions.
Shipping address - confirmed
Robert Johnson
11341 Overland Trail
Tyler, TX 75703
United States Shipping details
The seller hasn't provided any shipping details yet.
Description Unit price Qty Amount
Purchase on Wish $25.20 USD 1 $25.20 USD
Subtotal $25.20 USD
Total $25.20 USD
Payment $25.20 USD

Payment sent from rj.[protected]@rocketmail.com

Funding Sources Used (Total)
PayPal Credit $25.20 USD

Invoice ID: 5b83fcfd9a32870ffac21c4d

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After first contacting PayPal, Inc. at [protected], if you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, [protected] (toll free), www.dob.texas.gov

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Thanks
Bob

When I try to check out it tells me my accout is locked until I send a copy of my bank statement showing that I have ordered from wish in the past 30 days. But my account has been locked for almost a year. Also haven't got a bank account anymore now I use a prepaid reloadable credit card. So was really hoping this issue could be fixed so I can order stuff again. Please and thanks.

i am anxious to complete my checkout i refuse to let this go, why when worked 1st time ), my second order no acceptance i live 800 killometers frm nearest bank and 35kms from nearest post office, so i can only give what you have, i would like to have that restriction taken from my account for my 2nd order, direct me to an Australian dept. as i see no other recourse than to make sure that i dont order any products again.

This is to warn other customers that Wish is activating a fraudulent policy on products to be refunded because either have nit arrived or are not as described. I had to instances recently on products that never arrived and I get an automatic response that my account has been reported for too many refunds and thus customer care agents will nor assist me nor refunds will be issues unless I demonstrate that I buy more products from Wish. I never asked for a refund voluntarily, I have merely been issued refunds by wish because tracking showed that the products were not delivered. Now they are blackmailing me saying that on non received products I will not get refunds unless I buy more stuff. As a consequence, I am not getting my money back and I have been robbed. Wish has become a fraud.

today I see a $94+ charge that I ndid not do or authorized. what I did do was2 small items I ordered singularly..amounting to $4 and other about the same. NOTHING ELSE
. WHERE DO YOU GET. $94+. GIVE ME BACK MY MONEY IN MY ACCOUNT IMMEDIATELY...IMMEDIATLY!
I am also awaiting the credi back for he error I maid of $86+ and cancelled minutes after.

Why is I thatwhen we make mistaks we cnnot immediately correct i9t and no0t get chargrd? You are quick to take out the money but certainly not give the credit baccck...so move it and give me back those 2 amounts of $82+ and $94+ NOW!

checking my banking statement for November I found 4 unauthorized transactions in the amounts of $163.40 $47.50 $22.70 and $3.00. These were all clothing purchases and I rarely purchase clothes online because I do not know the sizing so why would I purchase $236.60 worth of clothing? This needs to be cleared up ASAP. I am stopping all business with Wish until something has been done.

Hi there,

I am a merchant for Wish the sales channel that promotes my store.My sales have been very good etc.When my scheduled payment dates started to be cancelled one after the other, it became a serious concern.Thereafter I was notified that my account has been suspended and that there has been a an issue with shipping fraud.I don't see how the shipping fraud is any of my fault since they are the companies that liaise with Wish for business.My account has such is completely legitimate, with legitimate products.I have requested a reply to my queries of which I received nothing other than repeat information that I had to send.I cannot see how my entire account can be suspended because of shipping fraud.Can you help me shed some light on this matter please?

I made a substantial amount of sales and cannot see that I have to just lose everything.

nk espon was delay on 11-22-18 due to weather advisory that the customer miscues that on wish i want my espon ink wf XL 220 delviery on this on wish to grant customer FREE espon wf 2750 XL220 FREE either i recieve my ink espon wf 2750 as promise 11-22-18 never show up 11-29-18 wih must ship out FREE package on wish.com this msg upload is being recorded for quality & training purposes Compatible Epson 220xl Ink Cartridge High Capacity Work with Epson XP-420 XP-424 XP-320 WF-2630 WF-2760 WF-2750 WF-2650 WF-2660 Printer Store: BaDa print ink Quantity: 1 Delivered on Nov 29, 2018 Tracking #: LN694134583CN Carrier Site Latest Update Nov 29, 2018 Delivered - Customer confirmed delivery Nov 24, 2018 In Transit - Reaching the destination country Nov 24, 2018 In Transit - Arriving at the destination customs, UNITED STATES OF AMERICA USUSJFKF Nov 9, 2018 In Transit - From the airport to the destination country, None Location: China Nov 8, 2018 In Transit - Arrive at the logistics service provider, None Location: China
S
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On 18 July 2018 I ordered a number of items from Geek. All to be delivered to my registered address - my PO Box at Strawberry Hills Post Office in Sydney. When one of these items failed to be delivered I notified Geek and was given a tracking number. The item associated with that tracking number had been delivered to Darlinghurst Post Office. When I contacted Geek to advise them I was told the 30 day complaints time frame had expired. I have since written to Geek on 5 occasions and provided the necessary proof but have been ignored.

I was trying to order some items on line as I have done before. However, when something says its free just pay shipping it comes into my cart with a cost plus shipping. When item says five dollars I put in cart it comes with a higher price. Sorry this needs to be corrected.
Not saying this is a rip off or anything but don't offer a price of something for the price of shipping only and then when I add to my cart there is price of 3 or 4 dollars for a free item plus the cost of shipping. Something is not right there. Please check and correct. There are a few things I would like to order aside from the one free item but now I am afraid I will be charged even more.

I had just placed an order and then I got a pop up saying that they need more information from me to continue to let me shop. They asked for a screenshot of my bank statement to show a recent purchase from wish. Then I got an email saying my account was restricted. It's automatic messages. I don't understand what happened. My purchase from 2 days ago was also refunded without me asking for a refund. And now I'm trying to refund the item i purchased before the restriction and it won't let me refund that because of the restriction. what do i do?

I was trying to place an order, then it said shipping was 79 dollars or something and I didnt give my payment, it just used past information and said it processed my order. This is a RIP off, I was not allowed to review my order before it said thank you! Please fix this immediately! How can a company add too much shipping and use a past credit card without asking for name, and charge information? Please correct this!
Thank you
C B Williams

I proceed with the order as it was mentuoned that it will be delivered by nov 30 though i find it a long time already. When i checked today, it states that it will be delivered again by dec 6. It is so disappointing to let your customers expect on a certain date and yet will not receive. U should deliver it earlier than the expected date of delivery to avoid disappointment. This will be the first and last purchase from you and will definitely discourage friends to purchase anything from your irresponsible company.

First of all when ordered the IPad Pro 9.7 I thought I was getting a Tablet not the Keyboard I received. Second I paid $19 for early shipping, Nov 19th only to received my package days later than expected Nov 22nd. I tried up and down to get in contact with Wish, leaving emails and the whole bit so I could return the item in exchange for something else. I grew tired of their automated responses to my request for a simple exchange or refund. Finally giving up on such a hopeless situation I gave the Keyboard to my sister as a gift. Then I took a page from their play book and made my own wishes come true by disappearing. I canceled my account!

I have ordered tons of stuff through you guys over the years. My order history only shows 1 item way back in 2015.
I usually log in through Facebook.
I dont know what's going on but I did order that stuff. I need it for Christmas.
You guys debited my account twice then put the money back.
I have 2 email accounts
[protected]@yahoo.com
[protected]@gmail.com
I usually use my Yahoo account because I usually log in through Facebook.
Please debit my account so I can get my items.
Thank you,
Patti McKinney

I am a previous customer. I placed an order on Cyber Monday using a different credit card. I get confirmation of my order, great. Then I get a notice the is an issue with my payment please submit a statement showing previous wish order. The word "previous" implies an order before this one so I find the statement, make sure my cc # is blocked out and send it. Next I receive an email stating there is still an issue, submit screenshot of statement showing previous Wish transaction, then they give me the info for the order I am trying too place...thats not a previous order its the current order. Anyway now knowing thats what is wanted I send a copy of the APPROVED transaction on my cc statement. Another emal stating there is still more info required arrives late last night 12;30 am EDT according to notifications on the app they now need a photo of my DL. Ok I get it its Christmas season, stop fraud yada yada. I figure I will take care of it during the day. Now when I log on I no longer have that notification AND MY ENTIRE 20 item order has been cancelled with no notice. I have emailed their support dept and am awaiting a response. This is no way to do business!