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Wish.com Customer Service Phone, Email, Contacts

Wish.com
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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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5:40 pm EST
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Wish.com products

I am angry to see sex aids/ enhancers coming up on general shopping app, I have a 14yr old who likes to go through it for family shopping. I am not a prude, but these should have their own RRated website, not the general shopping list. I have made a few purchases now, & recommended the site, but if I continue to see these products advertised, will cease shipping with you & warn the people who have young teenagers not to go on your site

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12:08 pm EST

Wish.com I did get my head phones not my maskes or my golds for my teeth nor my belt

I have been waiting for the last 2 mouths I send the mail my stuff to elmoneta 8843 dr that's my grandmother house Nd she been calling me telling me my stuff haven't came yet I would like to have my money sent bck to my card please all of my money 195 bck to my card my name is Joseph baker my stuff should've been here by now it been two mouths I been waiting for this stuff I would love for just give me my money bck to me with out no problem

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11:31 am EST
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Wish.com (sweater, leather jacket missing) lingerie, missing ring

I have ordered over $200 worth of merchandise from wish.com and all of it was trash! They are illegally doing business, (i. e) posting items as
"genuine leather" when the item arrived... it was cheap felt... no labels, no washing instructions... nothing! cheap china crap!
should have known better than to trust that kind of merchandise!
Sweater: again not as pictured... bait and switch is illegal! Missing items I paid for... never arrived!

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10:59 am EST
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Wish.com wedding rings sets

Hello my fiancee has payed for and ordered a wedding three sets rings and it was payed for last week when he payed for it it said that the payment was confirmed! It was suppose to be delivered on the 16th of December and it hasn't arrived yet.please give me a call so we can talk about it my number is [protected]. Thank-you if I don't answer please leave me a voicemail my name is Lei.

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Shaun R.
, US
Dec 17, 2017 1:44 pm EST

Lei,

"Payed" is spelled p-a-i-d.

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R
8:52 am EST

Wish.com banking fraud

We ordered a knitted mermaid blanket from Wish in 2016 for our daughters Christmas present and it was dispatched to the UK. We were happy with the item but not happy when we reviewed our finances for the year.
We have reported today to our bank that the Wish organisation has for the past year been taking USD 10.99 per month from our bank. We have not signed into any contract or agreement with them and want to know how it is possible for them to take this money from our account in the U.K.
Hopefully they intend to repay the money that has been consistently taken from our bank account fraudulently.
I would appreciate any feedback or recommended steps to take from here. The company is very difficult to contact and seems very reluctant to engage in any dialogue with us. As online shopping is such a huge part of the US economy these days I really believe that this kind of activity needs to be tackled in an effort to reinstate peoples faith in conducting simple online transaction with US based companies. This kind of fraud is expected when dealing with certain countries you expect an element of risk but this should not be the case with the USA.
The initial purchase was made in November 2016 and they are still taking the fee each month. We have no account with them so cannot give any reference number to identify us as a user of their service.
We simply expect them to refund the money they have taken without our consent and appreciate your assistance in looking into this on our behalf.
Mr & Mrs R Graham
245 Fell Lane
Keighley
West Yorkshire
BD22 6DL
England
[protected]@gmail.com

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maggiy kay
, AU
Dec 18, 2017 3:48 pm EST

I will never use a credit card to make any purchases online. Always use Paypal it is safer. Never dealt with wish until now, seems good but they split orders up and dispatch items at different times. Very annoying. Also, buying a phone from them is a minefield. Went to get a free phone, however when I selected choose a size I end up with a price. Sounds a bit fishy.

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11:01 pm EST

Wish.com laptops

I ordered two laptops, and received two, tablets and I'm try to call them, and it send me to there web sites and to the items that I have an issue with, I just want my two laptops, please, help me its a chrismas, give, please feel free to give me a call at, [protected], Thanks in Advance.,

PS., I try doing what they told me to go to there web site, and go to to the items, and email, them, but they want me to go back to the order and take a picture and send it to them and still no answer.

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6:07 pm EST

Wish.com facial hair trimmer

I tried to pay for it the first time and it didn't let me and when I saw my bank account it said that I was charged 4 times an amount of $6 dollars and I want all my money back. In which if I shall ever buy from a company that didn't just steal from me but also that it doesn't have a number in which customers which the company depends on to call for a simple money back it's ridiculous.

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JKWilliams
JKWilliams
, US
Dec 17, 2017 11:00 pm EST

Isn't "Jose" a boy's name? Why a facial hair trimmer? That's for moustacheoed Armenian girls. So...is this a Christmas gift for your girlfriend?

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2:07 pm EST

Wish.com customer service and products

I had ordered a water pik, cost me $36.00. They send me a chinzy hand held dental flosser that resembled more like a toy. I requested a return, they wantedme to pay for postage! It was theit mistake. After seraral e-mails, I decided to to thru Paypal where I had paif. They gave me a full refund. In the meantime, I had ordered 2 pairs of leggings and a blouse. I received the 2 pairs of legginfs, vey bad quality on so on. Then Wis put a hold on the blouse, they requested my picture ID saying I may be a spammer because of the refund. Like I'm stupid enough to do that. I've been with Paypal 15 years, they know me vey well. All I have to say is BEWARE OF WISH

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12:36 pm EST
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Wish.com I have wrong item

I ordered baby girl my First Christmas with stocking on front of tutu romper
Size 6-12 months along with the leg warmers, headband, and shoes. It even shows on the order history stating that I specifically ordered that outfit. Instead I recieved tutu outfit with Santa on front saying ho ho ho. I would like the baby girl My First Christmas romper set including leg warmers, headband, shoes pls or full refund.

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Update by Tameka Clayton
Dec 16, 2017 12:39 pm EST

Noone has responded

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7:59 am EST
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Wish.com shoes

I placed an order with Wish around Thanksgiving. I been tracking my order, for a week now.. my package finally got in my City and State on Saturday of last week. Here it is, a week later and NOTHING! Now, when I track my package, it's like it's been rerouted back to sender.. one day it says it right where I live the next day it's in Florida.. Really.. I want my shoes or my money back ASAP! I order with Wish a lot and this is my first time, experiencing this.. I rather use EBay.. at least I know I'll get a Live Rep on the phone and the Sender info.. I can't even contact the company that has my package..

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7:24 am EST
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Wish.com asking for bank statement photo

Hi . I've been with you a while and often order. I went to order the other day I had to put my new visa details in but as soon as I tried to pay and every time since I'm asked to send you proof of a purchase on my bank statement. Well there is the problem the account I use I haven't got a statement to photo for you. So please please can I just get back to my wish shopping please

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Sylvia Emmerson
, US
Dec 15, 2017 3:24 pm EST

i love shoping on wish now reading other peoples comments have put me of shoping with wish i orded rings also it says there sterling silver if there not then i think its false advertiseing

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3:54 pm EST
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Wish.com order problem and payment methods

I order some dress for a wedding needed asap. somehow my order stated that it didn't go through so I order it again. everything I leaved my compute my order leave with me. don't asked me how but it did. so I finish got it to order today and some to fine out it with through the other times also. I need the order that was place on the 13th of December not the 14th of December so if you don't mind cancel the other two. I also need my debt card change to a bank card. So if you don't mind call me at [protected] so I can give u my bank card number. thank you Marie Lovett

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Carol Burnett
, US
Dec 14, 2017 8:02 pm EST

they have treated me too this way...they are a fradulent business that cannot be contacted...they do not answer phones. or emails and remove your past order details, wish I could report them...do not order here ...

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K
5:25 am EST

Wish.com a outfit that is pink and white that has the number one on it

I didn't order the outfit I put it in my shopping cart and was going to purchased it when I had the money I was charged sixty one dollars for three outfits I've emailed wish twice and nothing has happened I am very disappointed I have always order from them and had no problem until December fifth I am requesting a refund please and thank you I looked at my bank statement that's how I figured it that I was charged sixty one dollars

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2:08 am EST

Wish.com solar fountain

The product that was delivered was missing parts. It didn't work. I filled out the information online at the Wish site and attached a picture. I got a response stating that the cost would be re-funded to my credit card. But I never got the refund. I never got the amount credited on my credit card. When I went back online at the Wish website, the message was that the time had expired to get a refund. I still want the refund.

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Carol Burnett
, US
Dec 14, 2017 7:58 pm EST

they cheat folks everyday...especially me and my dauighter...I am so sorry I recomended wish.com to her...

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Shaun R.
, US
Dec 15, 2017 8:42 pm EST

'Carol Bernett' - really?
We encourage being honest in posting to this website.

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Shaun R.
, US
Dec 14, 2017 5:40 am EST

Return Policy
We want you to be completely satisfied with your purchase on Wish and our family of apps. Our 5-Star Guarantee means we're committed to providing customers with the most delightful shopping experience possible. We're always available and happy to help with any questions. If you need to request a refund, please contact our Customer Support Team within 30 days of delivery.
How does the return policy work?
To start a return, the button below will direct you to your Order History page. From there, simply choose the relevant item(s) and click on ‘Customer Support’ to communicate directly with our customer service team.

View Order History

Customers may request a refund on any order within 30 days of delivery.
Our customer service team strives to respond to all requests within 72 hours or less. We're always available to help!
Once an order has been placed, if you change your mind, you may cancel your order within the Order History section before it's been shipped.
After an item has shipped, if you’re unsatisfied for any reason, you can always contact us for further assistance.
How will I receive my refund?
Refunds are processed back to the original payment method used to purchase the order.
Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
If you used OXXO or Boleto, Ebanx will issue your refund based on your payment method.
All Wish gift cards are valid as a one-time use only. We unfortunately cannot credit Wish gift cards back to your account once they’ve been used.
Wish does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.
How are my promotions applied?
The balance and expiration date of a Wish gift card may be viewed in the Rewards section of your account. It will automatically be applied to the cost of your next order for all eligible products.
Wish gift cards cannot be applied to shipping costs. Gift cards expire at midnight on the expiration date.
Promotions are limited time offers and valid based on the terms of the offer. Promotions are not reissued once they have expired.

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8:54 pm EST
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Wish.com items ordered and paid for

I ordered boots, sweaters and sweatshirts and earrings on December 1, 2017. I was able to see when the items were being sent out and now it says that I have not placed an order but yet they took the money out of my bank. I want what I've ordered or my money refunded now, if you can take my money when I place an order then send me what I ordered or put the money back in my bank now !

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Update by helen.land@yahoo.com
Dec 13, 2017 10:28 pm EST

someone ordered stuff from wish, I don't even have an account and I tried to talk to tech online how to get my money back but I'm not paying for that or stuff that I didn't order. Wish came up on my facebook page and I tried to see what was in the cart and order status and it shows empty, I called my bank and $109.17 was taken out of my account. I want the money refunded and the order cancelled now.

Update by helen.land@yahoo.com
Dec 13, 2017 11:02 pm EST

someone filed a complaint before I got all my information changed about ordering items and paying for them but not being able to track them or not finding the order. I did not write this complaint because I never ordered from you.I still have not even opened an account with you and I won't order clothes or boots online when I have to try all my stuff on before buying .

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henry viens
, US
Dec 16, 2017 5:51 pm EST

I ordered an engagement ring a few weeks ago and I would like to get another one for Christmas can you guys help me out ...please MY NAME IS HENRY VIENS 4 WAMSUTTA WAY EASTFREETOWN MA. 02717 PLEASE CONTACT ME WITH SOLUTIONS ...THANK YOU ...MY EMAIL IS HENRY.VIENS@AOL.COM THANK YOU

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Carol Burnett
, US
Dec 14, 2017 8:06 pm EST

and then, after you put your comment here, it tells you to check text spelling errors before submitting a comment...and the spelling is correct...they do not want to help you ever

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Carol Burnett
, US
Dec 14, 2017 8:05 pm EST

this is a fradulent stealing business, will not help you and only wants your money, take the money and if item is defective, they do nothing, and if you send pics, they say the pics are not good enough...do not order from them, they are cheaters..

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C
12:36 pm EST

Wish.com items to small and I never received my other items

I order 6 jackets and 6 shirts and the jackets are to small I haven't received my order stuff, I want A full refund on all the stuff I bought and the jackets are nothing like the pictures and they are real cheap no good quality at all these where Christmas gifts now I have to wait until I get my money bk to go find something else for people I just want my money back asap thank you Ms.Adams I just want my money bk

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4:27 pm EST

Wish.com phones/eyeglasses not received

Where is my items the two phones that for £24 each plus £10 each for posting. The other two for £53 each plus £10 each for posting and my four eyeglasses haven't been received! This is the third time am writing to the customers support / complain team, no response from both side.This is not good enough customer should be treated good.Please can the customers support/complain team tell me what is going on concerning my orders at list respond by email.

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Update by Rosemary Samuel
Dec 11, 2017 10:25 am EST

I placed an order November 11th four phones five eyeglasses, I received two phones for my kids and one eyeglasses. I still haven't received the remaining two phones which is more expensive than the two i received for my kids, and four eyeglasses. Please cross check and send me my items.

Update by Rosemary Samuel
Dec 11, 2017 8:56 pm EST

I order four phones five eyeglasses still haven't received my two phones four eyeglasses. Please kindly send me my remaining items please.

Update by Rosemary Samuel
Dec 11, 2017 9:05 pm EST

I haven't received my items two phones four eyeglasses, please kindly track and send my items.

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1:58 am EST
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Wish.com products not received

I have NO time for Wish anymore. I've ordered MANY items in August 2017 and still have not received half of it... A few things that makes this "company"a hack...

1. After starting to use Wish, my account has been hacked, and another company took a large amount out of my account. It took my weeks to get all the paperwork done through my bank, following up with an overseas company, and STILL I wont get all my money back... Refund Policy!

2. Why do I have to pay an extra fee at the post office to get all my packages?! I've paid for the item and the shipping fee, no w i have to pay again and really... the quality of the items are POOR!

3. I am receiving diet pills (that I've never ordered) and have to pay to collect... so I am just sending it back every time.

I've sent emails, left messages on Facebook... yet NO ONE has ever replied.

This is the most unprofessional company I've ever came across.

I will advise anyone NOT to support WISH.

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9:27 pm EST

Wish.com $sales

I've been dealing with this wish.com for several years now. Recently I placed an order and that order was canceled. Then I get a request for bank statement. In order to verify my order. Is very difficult for me to understand why this is being requested since I bought thousands of dollars worth of material from wish.com. I have bought from various locations and I always pay with the credit card. Therefore there's been nothing new about my habits in buying or paying

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8:56 pm EST
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Wish.com account

I am having a hard time getting into my account to change method of payment. I have an outstanding order that I was hopping to get before Christmas. I need to log in away from Facebook. I have ordered other items at a different time. I had to cancel my Visa and get a new one from the bank. Please e-mail me back A S A P. so I can still receive my order by Christmas.
Sincerely
Frankie Ciciura

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Update by Steve and Frankie Ciciura
Dec 11, 2017 9:03 pm EST

I have an outstanding order with you. I had to cancel my Visa debit card, due to fraud. I made an order about two weeks ago. I just remembered about canceling that card. I am trying to get into my account, so I can still get my order by Christmas. I do not want to go threw Facebook with this new information. Could you please contact me with my e-mail wich is sftciciura@hotmail.com

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Wish.com contacts

Phone number

+1 (800) 266-0172

Website

www.wish.com

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