Menu
Wish.com Customer Service Phone, Email, Contacts

Wish.com
reviews & complaints

www.wish.com
www.wish.com

Learn how the rating is calculated

1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Wish.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Wish.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wish.com reviews & complaints 4297

Sort by:

Newest Wish.com reviews & complaints

ComplaintsBoard
M
12:40 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wish.com - unauthorized charge

See attached! Is this email legitimate did you charge my account to PayPal?! If yes I did not authorize purchases at all I have not use my PayPal account in many years PayPal logo Feb, 2017 Transaction ID: 1LK285555V2327445 Hello valued user, You authorized a transaction to WISH (ContextLogic Inc.). Money won't leave your account until WISH...

View 0 more photos
Read full review of Wish.com and 10 comments
ComplaintsBoard
N
9:37 am EST

Wish.com three orders

I bought three items recently at wish and I have not received any of them, in which some of them have been waiting for past a month. I want wish contact number urgently or I want my money to be refounded as soon as possible.

Here are the tracking ID for two items:
1) LVS2016933300869228N1
2) LX255429320CN

The third items was said to be refounded but I have not received the money yet.

It is unlikely for me to place any order at Wish.com next time.

Read full review of Wish.com
Hide full review
ComplaintsBoard
L
9:33 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wish.com - my account is blocked!

My email address is [protected]@outlook. Com. For 5days I have been trying to place an order and fill a return every time I get a pop up say I have to goal to customer service. That ask for my credit card or a statement I have been send my card because it is prepaid and my photo 🆔. Then, I send an email. I havery 21 back saying your working on it but my account...

Read full review of Wish.com and 4 comments
ComplaintsBoard
E
7:11 am EST

Wish.com total and utter scam

The first and only time I ordered a simple cushion from this website and what did I receive? - an embossing stencil and an email from wish.com saying my order had been delivered. Total crap!
Upon further investigation there is a scam going on whereby either the wrong address or item is being sent masquerading as the item you ordered i.e. in my case (and others) an embossing stencil! The customer service at wish.com is a joke too. You send photos of what you actually received and they still ask for photos. I have now been back and forth for over a week with their "customer services" department and still have not resolved the problem. The police and FBI etc should be notified on this ongoing and widespread scam. DO NOT ORDER FROM THIS WEBSITE!

Read full review of Wish.com
Hide full review
ComplaintsBoard
C
11:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com taking money

Y'all didn't even refound me my money I think this is wrong u will never get serves from me again y'all better get me my money back in one to two day or I'll be doing a law suit on this company I was ordering gifts for my family. How can I get my refund for all the this that was ordered and then all of a sudden i was not even going to get them I would for someone to do something about thing bc I'm out of almost $300 plz do something so I can get my money back

Read full review of Wish.com and 1 comment
View 0 more photos
Update by Catta
Feb 27, 2017 9:02 am EST

Why won't wish refund me my money they own me $289.90 when will I get my money back ?

Hide full review
1 comment
Add a comment
R
R
Rhonda Caudillo
, US
Jun 04, 2017 9:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Néedon't my refund that was cancelled before you took my money

ComplaintsBoard
M
8:43 pm EST

Wish.com my account was blocked for no reason

I have sufficient funds, I work a job and I have been a completely honest and reliable client of wish, I'm unhappy with the slow delivery time and the poor customer service, I have requested help many times to unrestrict my account and even tried phoning. The phone system is a voice recording so it did nothing. I have received two items that don't match my listing orders and also have been asked if I've received three items that I haven't and because my account is blocked I cannot answer no or contact wish for any Refunds because my account got blocked like this and nobody is attempting to help me fix it, I feel as though the company is trying to take my money. All I would like is help on how to have my account unrestricted or if nobody is going to help with that I would like full Refunds on all the orders I am waiting for and have not received and I would like to have my wish account deleted.

Madysen howarth
Email Mady.[protected]@hotmail.ca

Read full review of Wish.com
View 0 more photos
Update by Mady howarth
Feb 26, 2017 9:04 pm EST

Wish is a scam. I used it for sometime and I mean I was never to hot about the quality of the items but at first I received everything earlier then expected and I was ecstatic, recently I've been placing large orders of makeup and clothes and everything is either late, hasn't showed up or isn't even what I ordered, then all of a sudden I got an email saying my wish account was restricted and to upload a picture of the card I used for my latest transactions which I did, multiple times. Each time I was answered with them saying they would pass it on to someone who could help, with no way of contacting wish for any of the products I haven't received or received wrong, I am losing approximately 300-500$ and I'm honestly so dissapointed. To anyone who's thinking about using wish don't trust them, they have no really customer support and you will be ripped off eventually.

View 0 more photos
Hide full review
ComplaintsBoard
A
10:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com 1pc men women fashion charm watch luxury quartz dial clock leather wrist watch round case

Hace dos meses compre este articulo y aún no me ha llegado y no lo encuentro dentro de mi lista de historial de pedido. Cuando hice el pago todo me dio ok mi tarjeta estaba en perfectas condiciones. Soy clienta de ustedes y he seguido comprando artículos algunos se han demorado y entiendo el porqué pero me han llegado excepto este. Este es el motivo de mi queja, gracias

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
D
9:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com restricting my account for no reason.

I have used wish a couple times before and had no problems wit it. I would get my orders on time or even early. I recently tried to make a payment for my orders and it restricted my account and told me I had to send a photo of my credit card or bank/PayPal statement on my order. They said they refunded the money but I'm not positive as I haven't checked.

Read full review of Wish.com and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
A
A
AnnoyedAustralian
, AU
Jan 06, 2018 2:51 pm EST

Had the same problem. They blocked my account my account for no reason, had to upload photo of a bank statement which I did, but it had no effect. I’ve sent about 10 emails to them asking why my account was blocked and to date I haven’t been given a reason. I just keep getting the same copied and pasted scripted response.

ComplaintsBoard
N
8:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com restricting my account for no reason

I've known Wish for quite some time already. My aunt uses it quite regularly and sometimes I borrow her account to buy some stuff I want. There's wasn't much negatives about Wish except for the items always arriving later than the expected arrival date they claim the items should arrive on.

Recently I decided to make my own account so I wouldn't trouble my aunt and having her pay for me every time. I didn't even make it to my first purchase. I checked out 2 items and as soon as I slid the pay now button, it says my account needs further verification and so I took a picture of my credit card and waited for the email.

The email I got was even more confusing. My account was blocked and I had no idea why. I thought that maybe it was because I was using the same address as my aunt since we do live together. But restricting a first timers account already before they can make their first purchase? I simply don't understand how or what I could have done to have my account .

Did anyone else have the same problem? How can the restriction be removed?

Read full review of Wish.com
Hide full review
ComplaintsBoard
B
3:02 pm EST

Wish.com 2 orders have not been received.

I ordered two things back in January and have not received them. It's been well over a month. They should have been here by now and I have not gotten either of them. I either want my two items or want my money back. I don't believe this is how a business should work. Wish needs to do something about this and quick. I order stuff on this site all of the time and I have NEVER had something like this happen. I need to know where is this stuff. When it will get here. Or they need to just give my money back.

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
S
7:04 pm EST

Wish.com cell phone smartphone

We ordered 2 cell phones off this wish website and wish cancelled are order and said they refunded are 183.00 and it has not been put on are card and i have no way to contact with thwm this is a buch of bull crap we will never go throw wish again. We want the money on are card ! If wish wants to cancel peopls orders then they need to but the money back on when they do it i will not stop until we get are 183.00 back

Read full review of Wish.com
Hide full review
ComplaintsBoard
B
5:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com unable to use my credit card to make a payment

I've already made a purchase before with wish and for no reason its not letting me use my credit to make another purchase and now I cant change the payment option, all I get is please contact support... Is there a way I can change the payment option? To use another credit card or making the payment elswhere like at an oxxo... I recently used my credit card with amazon and didn't have a problem... Please help

Read full review of Wish.com
Hide full review
ComplaintsBoard
G
4:34 pm EST

Wish.com false advertisement; failure to refund money according to their own policy

i purchased a necklace which Wish advertised as "18kt Italy Gold." After two days, the necklace turned copper-tone.

I notified the Wish Support Team that I wanted a refund, and I received a reply requesting a photo of the necklace and of the packaging showing the tracking number.

I sent a photo of the necklace and aphoto of the tracking number from my Wish order history since I had discarded the packaging. Wish responded by sending me a link to an article which explains why some jewelry turns one's skin green.

First, Wish never addressed the fact that the necklace turned colors, not my neck. Second, Wish failed to address the fact that if the necklace was really 18kt gold it would have not changed color.

Finally, Wish did not send me refund instructions or a refund label. I'm just out of my money. It is a shame that Wish continues to get away with this fraudulent behavior!

Read full review of Wish.com
Hide full review
ComplaintsBoard
T
3:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com women's watch/bamboo makeup brushes/4pcs shimmer glitter

To whom it may concern,
I would like a refund on the bamboo make up brushes that I paid $5 for and never received, and for a black women a popular quart watch luxury bracelet flower gemstone wristwatch best price (casual/leather/gold dial) that I also ordered, paid $3 and somehow I received a navy blue and white watch that looks nothing like I ordered. And I also ordered a 4 pcs / set diamond shimmer eye shadow pigment face body lips glitter powder makeup highlighter brightens professional cosmetics- I ordered #3(the gold and tans) paid $2 and I didn't receive them as well. If you could refund my money or just make it right I would greatly appreciate it. Thank you,
Tiffany

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
M
9:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com horrible service

Something came up and they requested a copy of my credit card which I found shady!

I've never dealt with them before although a friend said he has used them with no problems. So I decided why not.

So instead of letting me know that my bank flagged the transaction, they didn't even bother to call, a few days later i checked to see what the status of my shipment was only to get a email saying I was refunded.

I tried calling there 800 number and left three messages and nothing! Not one returned call, Ive emailed them and nothing, Ive used there ap and nothing, NOTHING!

What a Fcking joke!

Read full review of Wish.com
Hide full review
ComplaintsBoard
R
9:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com wish - comer co ltd

worst online shopping app! & customer service! Rip off! Paid $57 for 2 pairs of boots and i never got them. Promised delivery date was february 13 to 23rd. Other items arrived but not this one. Gave me a Fake tracking # and kept pushing the delivery date out tell me to wait be patient. Wont refund me.they deactivated my account & emails. A message pops up saying to send them my bank statement or a copy of mycard I used! (Pic attached) they have no right to ask for my bank statement!

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
B
9:45 am EST

Wish.com the delivery of a product, and support page

I ordered a product with order number 58589495b14bb98b25efbab9 on wish.com in December.
It was a portable car battery charger, and cost me $66 charged to my credit card.
It hasn't arrived, and the links to the support page and refund page that were sent in the confirmation email are dead.

Hopefully someone will reply, and help resolve this issue.
I still want the product, or a refund if they can't provide it.

Thank you

Ben van Dieren
[protected]@icloud.com
[protected]

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
D
9:42 pm EST

Wish.com inappropriate products and photos

I didn't know what category to pick. Only sexual abuse was close to what I'm complaining about.
When searching on Wish, I get sexual products and photos and not asking for this. I'm searching for items like beading and storage products. I'm not looking for sexual items or photos. It just appears. I don't believe this should be allowed on a website. All I'm wanting is to look for good products not what I see as porn.

Read full review of Wish.com and 2 comments
Hide full review
2 comments
Add a comment
T
T
Tom Sisson
, US
Jun 09, 2019 8:28 am EDT

It's Wish. Get over it. There are so many websites out there that you don't have to use Wish at all. There are wholesale websites if you need items in quantity to make things to sell. Don't move to Las Vegas and complain about the casinos. Don't go to a bar and complain about the drinking. People but and sell sex periphernalia. Wish is set up to push random merchandise. Maybe they should have an option for prudes and nuns, but until then use another site.

M
M
Mustardseed079
, US
May 10, 2018 9:56 pm EDT

Exactly right! I don't want to see innapropriate pictures! I'll stick to Amazon and EBay. Parents should be warned that their children should not be on wish.

ComplaintsBoard
R
8:38 pm EST

Wish.com service in general/customer service

I have ordered several different items from this company and everything has been late to not arrived at all. When I ask a question about the stuff I have ordered all they say is that they have been working on having better practices and consumers need to be patient with the company and the sellers. I can not believe that this company has the right to be in business and are allowing sellers to change the ETA of the item and allow such shady business practices. I also know that WISH has been hacked several times and items have been rerouted to the hacker and account information was stolen. I highly recommend you don't shop WISH at all.

Read full review of Wish.com
Hide full review
ComplaintsBoard
S
2:16 am EST

Wish.com what a terrible site!!

What a terrible site! After reading the reviews I can't believe Wish is still in business!
I made my order about a month and was supposed to receive my item last week but nothing arrived. I'm super nervous about this because I have no idea what to do. Everything that people said about Wish is true! There is no way to reach anyone and get help. All I can do is wait and hope, but I don't expect a happy end.
Please stay away and don't buy anything from this fraudulent store, they are not to be trusted and they don't care about anything but the money!

Read full review of Wish.com
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Wish.com customer service

Phone number

+1 (800) 266-0172

Website

www.wish.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Wish.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wish.com Customer Service. Initial Wish.com complaints should be directed to their team directly. You can find contact details for Wish.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Wish.com. Discuss the issues you have had with Wish.com and work with their customer service team to find a resolution.