Menu
Wish.com Customer Service Phone, Email, Contacts

Wish.com
reviews & complaints

www.wish.com
www.wish.com

Learn how the rating is calculated

1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Wish.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Wish.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wish.com reviews & complaints 4297

Sort by:

Newest Wish.com reviews & complaints

ComplaintsBoard
A
10:13 am EST

Wish.com Wish.com posted as a withdrawl. No record/order history exist on my account!!

I purchased a few items, all from the same seller on Wish.com.
I recieved no invoice.
No email at all, no tracking information.
When i log onto my account, there is no order history.
It specifies on the help page of Wish.com, that if there was to be an empty order history page, that means there was a resulted decline on the card that was charged. FALSE.
The status was posted and I even had to call my bank to dispute it!

They basically stole my money.
Weather or not Wissh.com is a whole bunch of third party businesses, they need to keep a clean and efficient equalizing system that regardless of operations, a consistent organization, communication opertunity, and tracking information is met. Not to mention a reciept email!

Read full review of Wish.com
Hide full review
ComplaintsBoard
M
11:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com my order I didn't wanna place

I'm very upset:( I was trying to order some stuff for my daughter for Christmas and went back to my cart to try and delete some things th and it checkedout instead of letting me delete the things that needed to be deleted. I would like my refund it already took off 20 something off my card. And the app ain't loading right I can't see my order to cancel the order n get money back. Please get a hold of me thanks

Read full review of Wish.com and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
G
G
gigarad
, IE
Nov 25, 2016 11:06 pm EST

I agree with the complaint as I had a similar issue with this company.

G
G
gigarad
, IE
Nov 25, 2016 11:06 pm EST

I agree with this complaint. I have had a similar experience with this website.

ComplaintsBoard
T
3:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com merchandise that I have ordered

I have ordered over $600 worth of wish products on the Wish app I have not received half of my product as of yet although it says it's been sent and delivered it has not been oh so now they're asking me to take a copy of my photo ID which is my license and a copy of my credit card and put it on the computer that is not cool also the number that they provide is no longer in service so there is no way that you can get to them and that's you put your photo ID and a photocopy of my credit card not happening so now I can't even order because they have stopped everything I want my merchandise and I will never order from wish again thank you and I hope you get this email and understand what I am going through I have my statement everything that I have ordered thank you yours truly Teresa groneveldt

Read full review of Wish.com
Hide full review
ComplaintsBoard
S
2:07 pm EST

Wish.com not receiving my products or emails on my complaint s

I made a big order with my boyfriend on this website and it was a big order of $460.75 and it was supposed to be sent to Mexico. This was supposed to be sent by the 7th of this month and nothing has been received. I emailed them and I called them and I have not received an answer back. My name is Saray Cuevas Renteria and my phone number is [protected].

Read full review of Wish.com
Hide full review
ComplaintsBoard
E
5:50 am EST

Wish.com order placed 01/10/16

I placed two orders on 01/10/16 and as of yet have not received my order, today is 22/11/16 and the estimated delivery date was 03/11/16. I have tracked the order which shows that it is in transit to London since 06/10/16, yet still have not received my order and my account has been debited £66 on 03/10/16. Where is my order? This isn't acceptable. I'm highly disappointed!

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
C
9:36 pm EST

Wish.com account with my email address

I receive 2 mail at [protected]@hotmail.com
One with the welcome message (I never click on)
One with a purchase
But it's not me !

I live in switzerland and I hope it's just a mystake from Danielle Caputo from New York. And I hope it s jzst a mystake with the email and not a creditcard or paypal account.

Please cancel this email and account of your database.

If my english is too bad, contact me and I find a translator.

Danielle Caputo
1185 Mont-sur-Rolle
[protected]@hotmail.com

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
R
11:32 am EST

Wish.com an order placed 8-8-2016

placed order on 8-8-2016 there ks no record of order but my acct was debited. Have contacted my bank. They will take care of this if I can't get resolved my self just w3ant a refund. I have placed many orders with you.I am diabled and get $400.00 a month. It is Christmas time and I can use my money for Christmas presents. Without this money there will be no Christmas presents for my Grandbabies. Please resolve this immediatly!

Read full review of Wish.com and 1 comment
Hide full review
1 comment
Add a comment
Beerussma
Beerussma
, US
Nov 22, 2016 3:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

So tryed to get beerus too try beerus I have the best lawyer in the united States go ahead make my day wish

View 0 more photos
ComplaintsBoard
A
10:29 am EST

Wish.com clothing

Order Placed: Oct 29, 2016
Order #: 581455fb98afd3e105d5cfd6
I bought a jacket online from wish.com o 29th October which i paid $150 including shipping. I asked for a size medium and they shipped me the wrong size(XL). I asked them for a refund as it won't fit me or anyone i know. The next thing i know was that they blocked my account. They asked me to submit my ID proof and said that i can get back shopping after 3 days. But i got an email back saying that i can't be unblocked due to some company policy and asked me to email them about my refund request. I never got a reply and they are probably not gonna get me a refund or exchange. The worst experience i had ever. I wasted $150 for nothing!

Read full review of Wish.com
Hide full review
ComplaintsBoard
P
4:26 am EST

Wish.com my order... my refund

Philip Santiago 608 Smith Street Salisbury Maryland 21801 I am a new customer I made my first order which was kind of huge I go back to add makeup finishing order and it says it doesn't recognize my email address says it's not a valid email address there was something that I ordered and you guys could not supply it and I'm asking for my refund I would like to keep shopping but it does not let me I have left you many many emails before no one has contacted me I am going to call the Better Business Bureau if I don't hear from you promptly

Read full review of Wish.com
Hide full review
ComplaintsBoard
S
6:27 pm EST

Wish.com ur shipping is suppose to be free after spending 55

Cutie74sphotmail. Comshipping suppose to be free adter spending 55 dollar well I spent 780 the first order my next one is 600 so you o
Honur your word cause if u do I can buy little more.. Please take my card of hold I provided both credit cards apassport please allow me to recieve the gift u throw out every now then I was 50 short 0n card ending 1 but put 200 on it now I can get all I ordered please stop. Taking thing out of my basket I need them. Have disable little gurl. Pet patrolis her favoret

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
B
1:40 pm EST

Wish.com cell phone

I purchased a cell phone from you guys and you sent me the wrong plug it's not even for a USA plug and then when I put it in a regular charging plug I could not get a charge on it so I don't think the phone works I need to figure out how to get another phone I don't want to return it have my money I just want to get another phone and you can see on my account which phone it is thank you very much and I hope to hear from you shortly

Read full review of Wish.com
View 0 more photos
Update by Bonnyholderfield@gmail.com
Nov 11, 2016 2:03 pm EST

I purchased a cell phone from you and you sent me the wrong end for the United States plug and so I went out and got a new plug in but the phone will still not take a charge I charged it over 26 hours and it still will not work I don't want a refund I want another phone I would you please send me another phone with the correct charger plug so that I can make it work

Update by Bonnyholderfield@gmail.com
Nov 11, 2016 1:43 pm EST

I bought this phone and you sent me a plug that doesn't even work in the United States plug Outlets so I got a new one but the phone will not charge the phone is defective I would like to have another phone not a refund because the card has been cancelled due to money being taken out several times but you want things that was not purchased so please send me another phone you will find it in my account thank you very much

Hide full review
ComplaintsBoard
D
9:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com laserspaid

Paid 4 lasers wk or 2 ago now there not on my geek app, i've lost all loyalty bonuses, i've been shopping with you for months, now I change n yt fone number which sh't. B a issue cos all my other apps are perfect, yours is telling me I hve 2 make a new account, i've emailed all screenshots of my purchase, s this morn with still no answer if I get no where her am goin 2 solicitors thank you!

Read full review of Wish.com
Hide full review
ComplaintsBoard
M
8:33 am EST

Wish.com nylon hanging hammock

I ordered a nylon hanging hammock from wish.com back in june and i forgot that i ordered it because i still have not received it. However they are saying the tracking number shows i receieved it. I asked for a refund and they said they were refunding it but then said they cant because their app tracking said i received the item when i have not to this day received it. I am contacting my lawyer today and starting a lawsuit.

Read full review of Wish.com
Hide full review
ComplaintsBoard
W
7:32 am EST

Wish.com refunds

About a month ago I ordered some things from wish and changed my mind about what I ordered so I got a refund. A month down the line, and the money still hasn't gone back into my account. Wish owe me £8. I have tried emailing wish regarding the situation and still, nothing has been done. I am very angry and upset that this has happened. I just want this situation to be resolved. I won't be ordering from wish again in the future.

Read full review of Wish.com and 1 comment
Hide full review
1 comment
Add a comment
E
E
ernestine wares
, US
Nov 14, 2016 4:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

back in the spring of last year I ordered the
crochet long sleeve red and white dress for girls. I have yet to receive it or a refund. The babies cowboy hat and boots hasn't arrived yet. Usually their good at sending orders, but some packages are very small. Still waiting to hear from WISH about my back orders.

ComplaintsBoard
E
8:39 am EST

Wish.com random charge on my card!

I have not been using wish for the past few and my last order was made earlier this, and I checked my account to find out they charged me. I did not order a thing, tried calling and impossible to speak with a representative. I will like to get my money back and delete my information from their system for good. Plus it makes no sense that they don't provide any information on how to reach them, never again will I trust this app and I am spreading the word.

Read full review of Wish.com and 1 comment
Hide full review
1 comment
Add a comment
H
H
Hambone31
, US
Nov 13, 2016 11:21 am EST

The same thing has just happened to me this weekend! I got charged GOUR TIMESAVER for one thing and then today an additional$134 charge showed up! DONT TRUST THIS APP

ComplaintsBoard
C
7:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com ulamore stripes anchor rudder wallet flip case

HI my is cherry sanders I am concern a ulamore stripes anchor rudder wallet flip case I order august 30 2016 please refund my monies for this item is never recieve send me an email at [protected]@gmail.com I try calling couldn't get through this is the item number 57c5a471b3c48a91a2314a54b9c73c6ad17094ea9ac44 my credit card still the same numbers every else my address 206 ruby st, cleveland.ms 38732 thank you

Read full review of Wish.com
Hide full review
ComplaintsBoard
J
1:55 pm EDT

Wish.com purchasing a bathing suit

Hello,
I Put an order in for a bathing suit, and money was removed from my account on september 28, 2016. I Have not received the package yet. I was told the bathing suit would arrive between the 28-29th of october. I would like to get my money refunded in the amount of $15.20 and I will not use your company again with this being the case.

My email is [protected]@comcast.net

Read full review of Wish.com
Hide full review
ComplaintsBoard
F
8:04 am EDT

Wish.com the worst shopping experience ever!

Too bad I did not check the reviews before I made my order. Purchased two dresses from Wish and received them in a timely manner. But both dresses were in a terrible condition, and looked nothing like pictures, absolutely different material. I contacted Wish customer care and asked for a refund. They said they wanted to see picture before they decide what to do. I sent them pictures and they promised to contact me back later. That was the last thing I heard from them. The worst shopping experience ever!

Read full review of Wish.com
Hide full review
ComplaintsBoard
A
10:26 am EDT

Wish.com smartfone su5.5 inch qhd 960*540 touch screen – x-bo v6

After this email (altogether more than 15 emails) never more customer service contacted me, I'm still waiting to tell me what to do, do not connect anything else to the point and stay with a cell phone that does not work but was promptly paid?
I inform you that I contacted the Portugal Chamber of Commerce and the Commercial Attaché of the Embassy of the United States in Portugal to give them knowledge of the company's online business procedures Wish.com and his bad Customer Support Service.
I'm still waiting
21.10.2016
Armando César Barata Antunes
[protected]@tcontas.pt
-----------------------------------
sex 07/10/2016 17:06
Good afternoon
I can't be satisfied with your service because I'm still waiting for you to tell me how should I get the value of the phone that I bought from you guys and as you know has faulty manufactures and as return him to you.
I'm not taking the phone which has factory defects, I know it's a cheap phone but I think deserve attention to my problem.
I'm waiting for you to tell me how should I proceed to return the phone and get what's owed to me and remember that the return period is to expire.
Armando Antunes

...
Oct 11, 2:53 PM PDT
Miss Trish
I'm sorry but I'm going to keep with you because every one who writes me there have to repeat everything again.
It was a bunch of classmates, the last were Mr. Burn next was Mr. Lorenzo and now you.
OK one more time I'm going to get the number you want: 57d67292e30cc25746ffb724
Will I have to send again the photos?
I'm a calm person but you can for me nervous each time you write.
If you don't want to give the money back or restore a mobile working, say and stop right here to exchange messages repeated successive.
I'm sorry you have no fault but I'm bugging with this.
I hope that besides you someone responsible please read these all messages exchanged between your company and I.
Armando Antunes of Lisbon, Portugal
...
Armando Antunes
Oct 11, 9:28 AM PDT
Good afternoon Mr. Burn
Looks like we're playing because I have already written to send the evidence that had a broken cellphone call at least a dozen employees of that company. Does not want to resolve the situation created by you that sent me a cell phone dead?
It seems that they want to spend the duration of the complaint because I've been doing this for almost a month to talk to all the employees of this company, it was Mr. Burn now is Mr. Lorenzo, who's next?
I'd appreciate it if you let me know who I should talk to complain about the bad service that you provide.
Armando Antunes
...

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
L
7:43 am EDT

Wish.com wrong item and horrible customer support

On September 22, 2016 I ordered a 100cm giant stuffed duck for my fiancé for his birthday. Wish charged me $26 for this size of stuffed animal. However, not only did it come a week & 3 days after his birthday, they sent me the wrong size stuffed duck (super small). I tried contacting customer support only to receive automated responses. I went back to the order and it says they only have the 30cm duck but yet they advertise the 100cm as if they still have it so that's false advertisement right there and if they didn't have the size that I placed my order for then I should have been notified. They now want $110 for the 100cm duck that I originally purchased and because I cannot get in contact with an actual person I'm now stuck with the wrong item and a highly disappointed fiancé who had to wait so long for his present.

Read full review of Wish.com and 2 comments
Hide full review
2 comments
Add a comment
C
C
Clifton Dyson
, US
Oct 19, 2016 11:13 am EDT

Where is my free watch

C
C
Clifton Dyson
, US
Oct 19, 2016 11:08 am EDT

I was told I would get a free one if I sign up I have not yet received a watch for a gift if I can't get my free watch I will send back everything I have bought it and I want my money back

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Wish.com customer service

Phone number

+1 (800) 266-0172

Website

www.wish.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Wish.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wish.com Customer Service. Initial Wish.com complaints should be directed to their team directly. You can find contact details for Wish.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Wish.com. Discuss the issues you have had with Wish.com and work with their customer service team to find a resolution.