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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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K
5:40 am EDT

Wish.com I was scammed by wish!

I was scammed by Wish! They took my money very fast and never delivered my item. The worst part was that when I contacted Wish hoping they'll help me, but instead of that they called me a liar. They said that my order was delivered and that I received it but that was not true!
I explained them many times, spoke with different reps, but they simply did not want to listen.
I was telling the truth, my item never showed up! Maybe it was delivered to the wrong address, or maybe it was lost, or maybe they never even shipped it. To be honest I don't even know was my order shipped or not, because they never gave me a tracking number. Don't buy from Wish, this site is a scam!

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CnMiller
, US
Apr 11, 2017 2:39 pm EDT

Report them here https://www.ic3.gov/complaint/default.aspx
If enough people report their horror story to the FBI internet crime unit, something can be done. I had them order items from my account and then deliver items to heaven knows where. They cannot even track them.

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H
10:44 pm EDT

Wish.com dial vision

I purchased the Dial Vision glasses which is an adjustable lens eyeglasses and it looked very intriguing on the image shown on the site but when I received the product I was very, very disappointed because it literally felt like a kids toy product, the lenses were pure plastic, as well as the frame around the lenses supporting it, it was also plastic and it was a bendable, cheap plastic. It was fragile and could easily snap and overall it really affected my vision despite the fact that I had really high hopes for this product. I spent $20 for a crappy product and I would like a refund as soon as possible.

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M
12:50 pm EDT

Wish.com items still missing

My fiancé and I have ordered several items over 3 months ago and though we have contacted them several times our items are still missing! Horrible customer service. I am going to report them to the BBB and tell everyone I know not to order from them. We have yet to hear anything from customer non support after contacting them a dozen times or more!

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W
8:43 am EDT

Wish.com fidget spinners

I'm running a business with friends in which I sell fidget spinners to people for $6.50 each, I received 24 orders lately totalling $150 in profits made.

The company that I'm getting the fidget spinners from, known at least to wish.com as 'GOOD MARK INC', was known as a reliable seller, average rating 4.8. Their prices were cheap as well.

So I decide to order from them around 25-30 units, over 2 orders. The second order hasn't arrived yet, but the first order was VERY shady.

First off, I ordered 12 spinners: 3 - white, 3 - black, 3 - blue, 3 - red
And wish.com changes the order for no reason at all: 3 - purple, 3 - black, 3 - blue, 3 - red
The box arrives, saying there are 13 inside, with the colors purple, blue, and Chinese.
Inside the package are 10 spinners: 4 - purple, 3 - black, 3 - red.

I tried contacting customer service and they were trying to drag me on. They ask me to provide photos of the order. I take pictures of the 10 received and the mislabeled package.

They respond by telling me to provide the "ACTUAL" photo of the "entire order". I left them a nasty note telling them that's exactly what I did, and they haven't responded yet.

Those two orders will be the final two orders I made.

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Update by William Hallman
Apr 10, 2017 8:46 am EDT

Correction 2: Average rating was 4 1/2, not 4.8

Update by William Hallman
Apr 10, 2017 8:45 am EDT

Correction: I made $150 in orders, $30 in successful transactions

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H
6:09 pm EDT

Wish.com the add on pandora

The awful, Satan inspired hellscape that is that add on Pandora that starts off with "here's a haikyuu, from me, mike" makes me so uncomfortable I could cry. Could y'all not find a better person for the job. I'm a relatively peaceful person but Mike's voice makes me want to castrate someone. It's so awful and it makes me was to never use the wish app. I wouldn't use this app if a gun was held up to my head. What are y'all doing? That add is so bad I want to tear up just thinking about it. Please stop advertising that way or change something, God, anything. If I have to hear "adrenaline rush, cool kicks" one more time I will literally stick both of my hands into a blender.

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T
6:49 pm EDT

Wish.com I got charged but haven't bought anything

I got charged when i haven't even bought anything at all due to the fact that my card doesn't have my name on it & when i tried to check out it kept telling me to go check my billing address. I want my money back if I'm not getting what i was gonna pay for. & just now i got charged for i don't know what reason. I need this money i didn't spend & there isnt anything in my order history or email or anything about my checkout being complete please give me my items or money

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C
1:27 pm EDT

Wish.com everything disappeared.

I've ordered a few items about 3 weeks ago. I regularly check the app to view the tracker so I can stay up to date on where my items are. Today when I wanted to check my app, it logged me out, so when I logged back in, all of my orders are completely gone. The app says that I have not made any orders? My level is level 1 again. I did not receive any refunds. Where is my stuff.? Where is my order history.? Why is NOTHING showing.? No wishlists, NOTHING.?

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B
1:26 pm EDT

Wish.com refund

Can not get Wish to respond for a refund on extremely poor quality shoes.
I have followed all instructions with no response from Wish.
Very dissatisfied and quite irritated with this company. I need instructions on how to send the merchandise back and receive my refund. I should not have to be under such stree to make a return.
This is the most unfriendly user site I've ever seen!

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Update by Brenda Steffenhagen
Apr 10, 2017 1:27 pm EDT

Ridiculous

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Karen Webb
, US
Oct 25, 2017 12:57 pm EDT

I have not yet receive three of my items and still waiting on my refund also I have not receive the black bell pants in a 2x. What further steps do I need to take...All items have been photoed and submitted.

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Rosalva Maldonado
, US
Apr 11, 2017 6:39 pm EDT
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It's been two months since i order items from Wish and i have yet to received them. I've tired contacting them several of times and all they can tell me is to call my local post office, but when i call my local post office and provide them with the tracking # they advise me the items don't get ship there, i would need to contact Wish. This is beyond frustrating! I would like to know where my items are or i would like to received a refund.

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Sandra James
, US
Apr 10, 2017 6:26 pm EDT

That happen to me. I call sent pictures as required and I still cannot send the two shirts back and get my money. They are a scam when trying to return something. I even sent it to their California office and they return it back to me. I am at a lost at getting my money back.

Sandra James
Arlington, Texas 76013

ComplaintsBoard
B
7:00 pm EDT

Wish.com wish's poor service

I've placed an order and a few days later it said that my order was declined and refunded. It has been a month and still haven't got my money back. It does not take that long for a refund to go through. They also are horrible about contacting you back. I still have not got anything back from them. I do not recommend shopping off there site. Also there products are fake and cheaply made but I guess you get what you pay for.

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A
1:12 pm EDT
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Wish.com need my chess equipment ordered needed by at lease by the 10th of april 2017 10 am.

Order came to 74.10 and has been charged to my financial institution account debit card for chess equipment ordered on wish.com. I am in the need of the order at my p. O. Box :attention andrea edwards-james, 18640 mack ave. # 1236, grossepointe, michigan 48236.
Equipment ordered is for a deadline date and is needed at least by april 10th no later than the 11th of april at post office box #1235, 18640 mack ave., grossepointe, michigan 48236 please email me to confirm ship date and confirmation number for order shipment at [protected]@yahoo.com

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P
8:55 am EDT

Wish.com no response for missing items

I have ordered from wish for such a long time. I have sent the support team 4 messages asking where the items are & I got not one acknowledgement. I want my items asap> received part of the order to my work like I always do & these two say they were sent to a pobox. That is not possible. I am going to file a complaint to the bbb if I do not here back in 24 hours.
Attached are pics of my order# & items missing.

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CnMiller
, US
Apr 12, 2017 2:32 pm EDT

I reported them here https://www.ic3.gov/complaint/default.aspx If enough people report their horror story to the FBI internet crime unit, something can be done.

ComplaintsBoard
M
6:35 am EDT

Wish.com order is missing

I bought an item from Wish three months ago and I have no information where it is or when will I get it. I can't contact the seller or Wish, and no matter how hard I try no one replies.
I want to get my order or a refund, but that seems impossible to do.
I saw all the reviews only after I realized that something was not right.
Please, do yourself a favor and don't buy anything from Wish, they are really bad and there is no guarantee that you will get what you paid for.

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CnMiller
, US
Apr 12, 2017 2:33 pm EDT

I reported them here https://www.ic3.gov/complaint/default.aspx If enough people report their horror story to the FBI internet crime unit, something can be done.

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C
5:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com order not received and disappeared from order history!

I ordered a women winter large fur collar coat order ID# 58a10014d81fef2bf71e3403 from store:guangzhou hanyige Apparel co., LTD received a email on 2/17/2017 stating item had shipped and estimated delivery date was 3/13-3/23/2017. Item still hasn't arrived! I paid $28.00 and want my money back since I cant seem to get my item I ordered. I have tried emailing a couple different times with no response . Everytime I click on contact support I get message saying error 404. Not only did I not get my item, but it disappeared from my order history yet my bank account wasn't credited. I received everything else on that order just not the coat. I am hoping to get a response this time so I don't have to get officials involved.
Thank You,
Rebecca Lewis

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haidyn
brockville, CA
Oct 03, 2021 4:03 pm EDT

i ordered something last night but it disappears from order history

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haidyn
brockville, CA
Oct 03, 2021 4:03 pm EDT
Replying to comment of haidyn

and i don’t know if it’s still going to come or what

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Jackson1030582
, US
Nov 30, 2021 8:07 pm EST
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Replying to comment of haidyn

THE EXACT THING HAPPEND TO ME IDK DID YOURS COME

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Alysamm
brampton, CA
Dec 31, 2020 6:37 pm EST

i bought like 3 or 4 thing and another that i refunded but when i went to check my order history it only shows my refunded item and not the ones i paid my own money for i cant see it in my notifications either it just went blank what do i do?

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Kassidy Alexander
, US
Nov 21, 2020 3:15 am EST

I have been regularly checking my order history to see my time of delivery, I went in today and 1 of the orders isnt there anymore? What does this mean?

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Jackson1030582
, US
Nov 30, 2021 8:08 pm EST
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The same happened to me

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web camera and tablet defectuous
quebec, CA
Nov 06, 2020 2:03 pm EST
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I never received the web camera what wrong with wish. plus I bougth a tablet anf it don not wotn. I will
Never buy on your system

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devra Caldwell
, US
May 13, 2020 11:59 am EDT

I orderd Lee 8 pages of stuff from wish, and this morning my complete order history Just shows a blank page, same with customer support what do I do? =(

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Cool gal
, ZA
Jun 06, 2018 2:31 am EDT

I have ordered 2 items at the end of January 2018 but still haven't receive anything

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carol patricia smith
, US
May 19, 2018 8:33 am EDT
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please tell me why i havnt been able to get the sweater and preasure cookers that i am still waiting this is my third time writing no one to give me an answer.

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Kim7773
, US
Jun 06, 2017 1:56 am EDT
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I ordered 4 items and now I can't track items and it keeps saying no order history. I haven't received any of my purchases. What can we do?

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carol patricia smith
, US
May 19, 2018 8:28 am EDT
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Replying to comment of Kim7773

I have reported so many time of not getting the things that i have ordered.i have no tracking number. and no one to give me an answer.now i am waiting for two pressure cookers .and on and on must consider me been a looser of my money it dosnt matter how much you complain no one gives you an answer.

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CnMiller
, US
Apr 12, 2017 2:50 pm EDT

I reported them here https://www.ic3.gov/complaint/default.aspx If enough people report their horror story to the FBI internet crime unit, something can be done.

ComplaintsBoard
B
2:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com my merchandise

I had another count under bonnie ankton forgot my pin number an I had order a lot of merchandise an some item I didnt recieve so I sign up with my gmail account an its the same. But I didnt receive all of my items I got purse that I hadnt recieve baby bibs an gurls jeans an some grey legging I am the same person just forgot my pass word when I sign in as bonnie ankton adress an everything is the same all I need is my merchandise that I paid for please I hope this will help this problem

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Update by bonnie ankton
Apr 06, 2017 11:02 am EDT

My order is late i been ordering for a long time i want t no. Where is my stuff

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CnMiller
, US
Apr 12, 2017 2:51 pm EDT

I reported them here https://www.ic3.gov/complaint/default.aspx If enough people report their horror story to the FBI internet crime unit, something can be done.

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P
1:58 pm EDT

Wish.com poor quality, and atrocious tailoring on all the 3 dresses I ordered.

1. Womens' Fashion Round Neck Long Big Yards Lace Dress with short sleeves (see picture 1 & 4) the hem is completed in a different color cotton and the finishing is not smart and the hem at the bottom of the zip is splitting up, very poor finish.
2. Waist training Corset different from the one shown on the advert.
3. the armhole of the dress on picture no 3 is too wide when worn and the material is of very poor quality.
4. the x2 blue body corn dresses is of poor quality material, poor cutting jiggered edges not very smartly cut, and poor mismatch of material as they are all nylon and are body clinging. I have visited wish website to access my order, the first time I managed to log in arrange a return when I received the x2 lace dresses but have not had any response on how to return. After receiving the other items I tried to go into wish.com to log in to my order to arrange return but was unsuccessful. i have contacted wish x 6 times and they provide me with the same instructions to view my order history but have not managed to do so as I always get a response that I haven't ordered yet please place an order. All I want is to return the items I am not happy with and get a revised invoice to pay for the jewellery that I am pleased with.
l am stuck with substandard goods l can not use and its taking space in my wardrobe.All I want is where to return the goods.

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1:38 pm EDT

Wish.com 5.3ct black gold filled engagement wedding ring multicolor

Order Id # 58b6457103c338f5a8b60f2 never received I have been trying to contact your company numerous times and no luck. My name is Latrece Jones Address is 946 Exeter Hall Avenue Baltimore, MD 21218. I quite sure that your company can track it to find out where it is. Supposed to have been delivered on March 30, 2017. I accidentally checked yes but track it and it is not here. Tracking # is [protected] My phone number is [protected] Thank You, Ms. Jones Please send me my ring or y'all will never have to worry about ordering from any of your companies again and I will advise my family and friends as well. I am so disappointed.

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CnMiller
, US
Apr 12, 2017 2:52 pm EDT

I reported them here https://www.ic3.gov/complaint/default.aspx If enough people report their horror story to the FBI internet crime unit, something can be done.

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S
9:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com my account

I ordered about four things and when I try to pay for it it says to contact my bank which I did and there is nothing wrong with my card why can't I pay for my items I tried calling and that is useless there is no person To talk too.
I will no longer buy anything from wish. Why can't I put my card in, my card is in good standing and as per my bank there is nothing holding the money back

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V
9:02 am EDT

Wish.com charges from wish that I never made

WISH is a very unprofessional website. First off, there is no phone number that actually goes to a person. I personally never made any order online with Wish but somehow I got 5 separate charges on my credit card. I had to cancel my credit card with my bank since I couldn't talk to anyone from WISH, so that they couldn't keep charging me. If you let people call then I think this could or could have been resolved. I had a $7.00 charge [protected], $4.70 on [protected], charge $10.00 on 3-2-2017, charge [protected] for $5.00, charge $8.00 on 4-4-2017. So you can imagine I had to cancel my credit card and got overdraft charges.

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CnMiller
, US
Apr 12, 2017 2:53 pm EDT

I reported them here https://www.ic3.gov/complaint/default.aspx If enough people report their horror story to the FBI internet crime unit, something can be done.

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N
10:24 pm EDT

Wish.com few different things

Still never received anything I ordered a month an a half ago wtf yous have to get your #### together this is rediculous. Defiantly a zero rating in my books an here there's no one to call an talk to about the issue I want my items I paid for an should be intilted to a discount on my next order. If I deside it's worth the weight this is unreal. GET YOUR #### TOGETHER

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CnMiller
, US
Apr 12, 2017 2:54 pm EDT

I reported them here https://www.ic3.gov/complaint/default.aspx If enough people report their horror story to the FBI internet crime unit, something can be done.

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A
4:34 am EDT

Wish.com I was a seller on wish

Hello. I got kicked out from Wish and my account was cancelled. I was a long time user and had sold a lot of things and all my customers were satisfied.
Recently I got banned and then they closed my account.
When I contacted Wish support they said that one of my customers claimed that he made a huge order, paid and never received his items!
That was not true! Either that was a terrible mistake or someone actually wanted to get rid of me. I need my account back, that's important!
Most of my income came from Wish! Please, I need this matter to be resolved as soon as possible.

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CnMiller
, US
Apr 12, 2017 2:54 pm EDT

I reported them here https://www.ic3.gov/complaint/default.aspx If enough people report their horror story to the FBI internet crime unit, something can be done.

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+1 (800) 266-0172

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