Wireless Toyz / Bad service
On 1/19-09 my wife and I, we went to Wireless Toys to pick up a new cell phone for her and upgrade our plan. We decided on a Black LG Venus. ReJean Salinas, the store manager and the person helping us out told us that he donÃ¢ï¿½ï¿½t have it in stock. HeÃ¢ï¿½ï¿½ll have to get it from another store. I told him that I will need it before the weekend in order for me to upgrade at his place/location. He assured that it should take couple days and a $100 deposit. On Wednesday 1/21/09 I got a called from ReJean, saying that he canÃ¢ï¿½ï¿½t get us a black LG Venus but a pink he can assure to be in on time. I told him again that I needed soon, before the weekend. He told me that he will update me on the status of the cell phone. By Friday 1/23/09 I have not got a call from him. I went over to the store around 4:30PM and asked why he did not update me on the cell phone. He had no answer. Making up excuses; such as that the cell phone delivery was not update on UPS tracking system on the internet and he had no idea where it is or its location. I told ReJean that since the assured us regarding the cell phone to be in before the weekend was not met I demand my Deposit $100 back. He refused. Stating that, with the deposit for ordering that phone I have to WAIT to get it. He re-assured me on Monday 1-26-09 I should be getting it. I received no phone call from him. When I called him back around 5:30PM he told me that the status of the cell phone delivery has not been update. So, I asked him when will I get the cell phone. He SAID Ã¢ï¿½ï¿½HAS NO CLUEÃ¢ï¿½ï¿½ and still waiting for the updates on UPS. I again asked for the deposit back. He refused.
Here is the point that I demand my deposit back and not to service through him.
- ReJean did not mention that I was ordering a special cell phone
- Re-assures me too many times about me getting the cell phone before the weekend Ã¢ï¿½ï¿½ which has not been met.
- Assure me to be in on Monday 1/26/09 Ã¢ï¿½ï¿½ DID NOT calls me for update Ã¢ï¿½ï¿½ I have to call him again Ã¢ï¿½ï¿½ same result Ã¢ï¿½ï¿½Not SureÃ¢ï¿½ï¿½.
- Ignoring services of getting back to me regarding the status of delivery
- Had no clue when the cell phone will be in causing me to wait day after day.