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Wingstop Restaurants / poor management, customer service

El Paso, TX, United States

Placed online order on 9/26/2017. Order was for 10-original hot classic, 10-hawaii classic, 10-teriyaki classic. Picked up my order at 7:19 pm. Open my order at home, found 30 boneless wings. With the flavors I ordered. Called store number 1248. Talked to Jasmin, asked her, just to make sure I didn't order wrong. If classic means original wing with bone. She advised yes. I advised her that they got my right flavors, but wrong wings. She asked her manager, by the name of Marian Ortiz. Jasmin requested the name on order. She then advised that her manager said she made the order herself, therefore it has to be correct. I was not too upset about wrong order, untill Mrs. Ortiz, made that comment. Then I asked Mrs. Jasmin, if I could speak to Mrs. Ortiz. She got on the phone with a rude attitude. I then asked her if it was her that made my order. She advised yes. I then asked her about her comment, and she said yes she made that comment. I asked to speak with higher management. She advised that store manager will not be in untill Thursday afternoon. Then she advised that I can go back to the store to get correct order. I also hold a management position at my place of work. And Mrs. Ortiz show's poor management skills, and POOR CUSTOMER SERVICE. If this is who you have representing your store, I suggest she takes better customer service courses. We have purchased wings from this store since they opened. We will no longer be going back due the attitude of Mrs. Ortiz. I know I'm just one customer. And me not going to this store will not affect their revenue. But they have lost a customer.

Wingstop Restaurants

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Sep 26, 2017

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