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Windstream / no rebate

TX, United States Review updated:

I have a bundle with Windstream communication which is phone, enternet, cable
at the time I had the enternet service added I was given a form to send in for a $50.00 rebate, still waiting I have reiceved 3 bills which have been paid But I'm still waiting.

Ginger Foxworth
[protected]

Thank you

Gi
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Comments

  • Wi
      Apr 10, 2009

    We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue concerning your modem rebate. Please contact our Comlaint Resolution Team at 877-316-4077 Monday - Friday 8:00am-5:00pm EDT. You may also email us at [protected]@windstream.com.

    0 Votes
  • Un
      Apr 22, 2009

    i have phone and internet service from windstream was promised a 50.00 rebate and its been over 6months and i still haven't received it...

    0 Votes
  • Be
      Aug 13, 2009

    i have windstream internet and i sent in the 50 dollar rebate and the 2 50 dollar gift card for sending 2 people to u all the modem rebate i sent it a while back i should had got it by now and the gift cards i should had already recived already but i havnt could you please get back in touch with me my email address is [protected]@yahoo.com thanks mrs coffman

    0 Votes
  • Di
      Nov 01, 2009

    try these phone numbers to call. WINDSTREAM ACTION LINE UNRESOLVED COMPLAINTS 1-800-336-4699. 1-800-843-9214. the managers name is BRAD HEDRICK. ITS IN THE FIRST COUPLE PAGES OF THE NEW PHONE BOOK that is now in such tiny print. They refused to give me a regular phone number about my complaints on not being told my modem is $100.00 so that my bill is (was) $223.00 not the $49.99 . THE FCC YOU CAN ALSO CONTACT> good luck diane

    0 Votes
  • Bd
      Jun 10, 2010

    I send my rebate 11-19-09 I call and they said I was to late to get my rebate . It is not over date if windstream would send it out like they said they would I been waiting for some money on my rebate .I a agree to pay my bills So why don"t windstream keep their side of their agree and pay the rebate I want to know something


    Brenda

    0 Votes
  • Wi
      Mar 31, 2011

    "We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue. Please contact our Complaint Resolution Team at 877-316-4077 Monday - Friday 8:00am-5:00pm EST. You may also email us at [protected]@windstream.com"

    Damn, why don't you send people to 1-877-316-4077 first whenever they have a complaint or problem dealing with the regular, beyond-poor, Windstream Customer Service numbers. Luckily, this 1-877-316-4077 exists. It's just too bad that it takes hours on end to get something actually rectified when it comes to over billing and poor service on Windstream's part. It's just a miracle that there are a few decent people working in the Windstream complaint department and sad that the front line is so devoid of them. Call 1-877-316-4077 if you have a complaint against Windstream. Hopefully, they can help you like they did for me; even thought it took several calls over a couple of months to get Windstream to admit to their mistakes of trying to charge me 59.99 for a service that is advertised at 39.99 by claiming that I live in an area that calls for the higher price. It helps that I called back and recorded the agent quoting the 39.99 price for service in "my" area and neighborhood. Call 1-877-316-4077 if you have a complaint against Winstream for poor service or blatant flash advertising. Again, the number is 877-316-4077. Maybe, this will help others like it finally helped me. 877-316-4077

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