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4.3 182 Reviews

Windstream.net Complaints Summary

56 Resolved
46 Unresolved
Our verdict: While Windstream.net has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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8:32 pm EDT

Windstream.net internet

I have been a customer of Sugar Land Telephone Co for almost 28 years.

This entity is now known as Windstream. Ever since the name change there has been unsatisfactory service all along. With internet the service now can only be described as unreliable and horrible.

The phone does not work many a time and internet gets disrupted anytime. My grand children have recorded speeds as low as 1. 6 instead of 50 that I was told I should get. I have now cancelled the auto bill pay after listening to lies and more lies even by Windstream supervisors in Customer Service.
I am 81 years of age and NOT very savvy with either filing complaints or recording all my dealings with Tech help or Customer Relations

I have no option left but to consider switching over to an alternative service provider

Windstream is a looser

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1:46 pm EDT

Windstream.net modem shipping

A lightning strike fried our modem through the phone line. We called immediately for a replacement, but since there is no office - only a service department - in the town or even the entire state, it had to be shipped from az. They said it would get here in 2-3 business days. No big deal.
5 days go by, no modem arrives. We call again, and they have no record of anything being shipped. Instead they offer to ship another. We ask if it can be sent overnight, even offer to pay extra s&h - 'no, sorry, we can't do that. But it will arrive in 2-3 business days, and we'll email you a tracking number!'
Never got an email. Called after another 5 days. No record of a modem being shipped. Now waiting on the third new modem, which will probably never get here.
This is the worst customer service debacle i've ever encountered. This company is deplorable and disorganized. I am losing money on my investments because of you. Get your [censor] together!

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7:53 pm EDT

Windstream.net customer service

Internet has not worked for a month, Scheduled repairs and faster internet for today. 3 weeks in scheduling. Received confirmation call from Windstream 7pm 5/31/17 for 6/1/2017 repairs. Window they have for service from 8am to 7pm. Day came and went nobody showed, Called customer service was informed they rescheduled for 10th of month without courtesy call or email notice. Customer service is terrible.

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10:10 am EDT
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Windstream.net cable and internet

Windsream took two hundred out of bank account with out my approval. I when to the office they said they did not have my bank account information but said they did. I once had direct with crawl with them and I stop it. How were they able to do it after I stop it. I believe windsream stole my mony and taking advantage of people mony and people like me that's on disability. I will if I have too take them to civil court and gave windsream go out of business.

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2:21 pm EST
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Windstream.net internet service

My internet was in and out from 11/14/2016. On 11/18/2016 my service was completely gone. I called windstream 3 times during the following week and was always promised, by a robot. That my service would be back the next day. On my 4th call 11/23/2016 I talked to a person and was told that my service was low priority and was unknown when it would be restored. On 11/28/2016 I was still without internet service. On 12/01/2016 I purchased internet service from my cable company. On 12/02/2016 I received a bill for $92.21. I paid $40.00 for the phone service. On 12/30/2016 I received a bill for 147.03 with part of it being from november. A windstream technician has never came to my house. I now have good internet with a company that has real people to talk to. I even wrote two letters to windstream requesting that my service be cancelled. What should I do?

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8:52 am EDT
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Windstream.net unauthorized credit card charges

I did a survey for windstream in turn windstream let be order garcinia cambogia for the price of shipping and i received it with no problem. Now, a month later i receive an e-mail that said ("my order has shipper")** i didn't order the product.** they used the credit card number when i got it for the shipping price! They charged $123.44 to the card, now i have to get my money back on account of windstream! I have been a windstream customer sense 2000. Want be doing or recommend anyone do the surveys.

A very, very unsatisfied customer !

Their address if windsteam even cares [protected]@naturaltrimtime.com or [protected]

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1:08 pm EDT
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Windstream.net phone/internet

I signed on to Windstream back in June of 2012. Account # is [protected]. They had a special of $99.00 a month for life as long as there were no changes, or disconnections. I pay my bill via my bank on a monthly basis, knowing that it is always $188.17 a month. I just automatically pay $200.00 per month. I checked out my bill last year in March, and the amount had not changed. I am in good shape. Today, March 22, 2016, I chose to look at my bill. The price has jumped more than $120.00 per month. I called to ask about this. They told me that at the end of 2015, they were no longer honoring those discounts. I told them that I had a contract. Their answer was that they can look over my account and see what they can do, but it won't be as good of a discount as I previously had. Now I thought that 'for life' meant 'for life'. Obviously when Windstream advertises like this, they are 'just kidding'...I am not a happy customer... Beth Wright

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10:17 pm EDT
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Windstream.net phone & internet

I have never had such a horrible experience with a company as I have with Windstream. I'll start from the beginning.

About 3 months ago I called Windstream to see about changing our telephone & Internet service from Time Warner to Windstream. We had had Windstream in the past but we needed a higher speed Internet service at the time than what was available, so we decided to switch so that all services would be on one bill. We never had a problem with their service in the past, we just needed faster Internet. Anyway, the customer service rep told me 3 months ago that the faster 20mpbs service was indeed available now so I set up an appointment to have the phone & Internet changed over to Windstream. Two days later I get a call saying they were sorry, but the 20mpbs Internet speed was not available after all, but that it was coming soon, so I decided to cancel the change over for now and to wait until the faster Internet was available.

In mid-August I decided to change over our phone service to Windstream and the sales girl talked me into signing up for the faster 20mpbs Internet because she said it was available. I repeatedly asked her if she was sure because of what had happened 3 months ago. Finally I relented and told her to install both phone & Internet.

When the technician arrived on 8/24/15, he only had a work order to install the phone and he said that the faster speed of Internet was not yet available. He said that the fiber had been run, but that the switch hadn't been flipped yet, but that any day it should be ready. So he turned on the phone service and I called customer service to reschedule the Internet install. Customer Service told me that he was mistaken and that he did have an order to hook up Internet. Calls to the technician were unanswered, so they rescheduled him to come back on 9/10/15.

9/10/15 rolls around and I get a call from the technician that the faster speed Internet was still not available and that he remembered me and what had happened last time. By this point I was furious and couldn't even talk straight. I don't understand how customer service can say one thing when the opposite is true. He was very apologetic and understood my frustration as he is going thru this was another installation apparently.

I called customer service yet again and told her to cancel the Internet order and to send me a label so that I can send back the modem, but that I would keep the phone service. One of the main reasons I wanted Windstream phone is because when the power goes out, we would lose our Time Warner digital phone service. We do not have a cellphone signal at our home as it is a rural area, so having a reliable land line is very important for emergency reasons. Since I was getting the same low price for life with the phone/internet bundle, we switched the phone service to the basic phone service with 100 minutes of long distance per month. The cost was supposed to be $18.99 + taxes/month.

While I was on the phone with Windstream Customer service the technician had called me back to say that he had been trying to find out what was going on with the faster internet in our neighborhood. He really went above and beyond and I appreciate that. I told him that I was sorry, but I was cancelling the internet order for now instead of rescheduling and he asked if it would be all right if he could call me when the service was in fact up and running. I told him I would really appreciate that and that I would welcome him contacting me at a later date.

Friday morning (9/11/15) our phone service was working. Saturday evening (9/12/15) I noticed that we had not had any calls in two days, not even solicitors and I checked for a dial tone. There was known. I drove down the street so that I could get a cellphone signal, called customer service and was told we had been disconnected and that I wouldn't be able to get it straightened out until Monday morning.

Honestly, I don't know how something like this could have happened. I don't understand how they have sales people selling a service in our area that they honestly do not have up and running. And I don't understand how you can disconnect someone's service without confirmation. This whole situation is ridiculous!

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Onsmart
, US
Sep 19, 2015 9:03 pm EDT
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Yeah - those get ugly sometimes. I suppose that Windstream only has ADSL in your area and Fiber to the home might be a ways off. They might be looking into VDSL with faster capabilities as well. There are all sorts of things that could cause your phone to get turned off. My first suspect is porting and then order issuance error.

You are due a credit for your inconvenience - I would ask for at least a month.

I am surprised that you are concerned about losing service when the power is off. Many cable operators offer battery back-up to provide power for the modem signal. I cannot remember ever being without power for more than a few hours in my total life time. I suppose that if your in hurricane or tornado country, that would be different. If your issue is the phone equipment, you might look into Uninterruptable Power Supply which Is a $20 solution at your favorite electronics super store. Most cable operators give you a UPS to start. Just double check theE911 service. - Call 911 and state that this is not an emergency call and get the operator to give you the number and address.

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2:59 pm EDT
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Windstream.net unreliable internet service, phone service

A few weeks ago my phone service was out for almost a week. When the tech came out he said the problem was due to WINDSTREAM using inside components OUTSIDE my house. The next week my internet service provided by WINDSTREAM was out for several days. This week my internet service provided by WINDSTREAM was out Friday, Saturday and most of SUNDAY! Every time I called up I was told a different story! First it was a major equipment failure, next it was a major upgrade(unannounced) and finally the last rep, said they had NO IDEA why it was out. What is going on with WINDSTREAM? They use to be a reliable phone company. Now, its a breakdown almost EVERY week of some service!

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8:06 pm EDT
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Windstream.net terrible customer service

Let me first say my husband is a disabled vet, as well as just haveing had a heart attack, stroek, anda history of seizures. We live in the country, and have little to no cell service. We also, have had family illness, with my elderly Mother n Law age 84. I work 1 hour from home, and do not get home until late in the day.
Monday we had an appointment to have our service switche over from our present home which we own, to a newly remodled home of which we also own. These homes are about 1000 yards apart.
OK that being explained we had a family emergancy early Monday morning and my husband called Windstreat to tell them that we wanted to cancell the switch until we could get back with them. The young lady said that it would be fine, and to just call when we were ready to make another appointment.
Now we spent the day at the hospital, coming home about 500pm to find that we did not have phone service. We called and was told that they were so sorry, and that the phone would be repaired, or turned back on the following morning Aug. 22nd.. The following morning My husband waited until 200pm to call them back and let them know we still did not have service. That is when My husband was told taht it would be Sept. the 8th before they conlud get out, an return our service. Now keep in mind we have no cell service, and have sickness in the family. I then called on my lunch break at work spending an hour talking with techs. rep.s, and on hold. Finally I was told they would have it on by 500pm today. I got home no phone service. I called again and of course got a young lady taht said she couldnot help us and that the buisness office was cclosed andI would have to call back tomorrow morning. Well I called again on my break at work and was told how sorry they were again and that since we had medical issue in the family that she would put in a special order for the following morning. I told her my intire thoughs of the company she worked for, an the lies We had been told, and that the incompetence level of her company was outragious. Of course she set forth to lie to me again. (I think it is in thier job requirements). The next morning and evening stillno service. Then I called again, adn was told that they could not talk to me about the account because Iwas not on the account in Name. Strange they cash my check every month. And speaking of that we have had this service 10 years, an never been late, or missed a payment. I do complain to them often about our internet. Which goes out at least once a month, adn sometimes it can rain, and poof internet is down. Finally today They got the service turned back on at the home we are moving from. Now what should we do? it is really scary to have to call them to move it again. This company is a total joke, and I have never in my lide had to deal with this level of stupidity, lies, and Just plain incompetence. I am truly amazed as to how some of these employees actually find thier way to work, much less know which end of the phone to actually talk into. I have dealt with livestock that could do a better job.
Pissed Off In KY

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4:44 pm EDT
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Windstream.net satisfied... not to have their service

Thank goodness I do not have service through Windstream! I recently moved and found out that they were the only provider where I lived. Needing internet for school, I tried setting up service through them. Three weeks of them telling me they don't service my address (even though every neighbor has them), telling me to place an order online to save money, which seems like a very conveinent thing until you are promised to hear something within two days only to call back four days later to have them tell you the order was suspended because they couldn't verify the address. Supposedly the problem was fixed and I'd hear withing two days. Nope, called back again to be told that they can't find my address or my order for that matter. But hey, we can push it through right now and you'll hear something within two days to verify install. Too fricken bad. I would rather live without internet than to do business with such a disorganized and unprofessional company. I honestly feel bad for the people working there who try to help customers only to be supported with absolutely nothing but bad business from their company.

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2:53 pm EDT
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Windstream.net misleading phone service offer

I received a flyer in the mail offering unlimited phone service for $44.99 - never pay a cent more. Now I'm not ignorant of the fact that taxes and such would be in addition to that fee but when I called to check it out, I was assured multiple times by the customer service rep that this would drastically decrease my phone bill (I was previously paying around $67/month for service). I got my first bill today with the new service and IT'S $10 MORE! I mean, really? How is paying $77 less than $67?!?!?!?!?!?! I called Windstream and was told that unfortunately the plan I had previously was a "grandfathered" plan and that to switch now would end up costing me more in the long run. Give me a break! I live in a very rural area, and we don't have a lot of options...I don't even have decent cell phone reception so cutting the phone off isn't even an option. I really feel like I'm stuck between a rock and a hard place and I'm pretty ticked off about.

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6:01 pm EST
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Windstream.net overcharge

I signed up for the Merge Windstream bundle of 12 mbps internet, phone, and DISH America's Top 120 for 54.99 a month. Since the first bill arrived I have been charged around 90-115 dollars a month. Everytime I call they try to tell me the charges are taxes. Well, I am sorry, but taxes do not equate to an extra 40-60 dollars a month added to your bill. They are liars! When I signed up I asked the customer service guy atleast three times to quote the TOTAL price to me and he kept telling me it was 54.99 plus taxes. I asked if I would have some "PHANTOM" charges on there and he informed me the only thing extra I would see were taxes. Well, this month I received a bill for 230 dollars. I contacted them and 115 dollars was credited to my account because they were incorrect charges. This does not explain, however; why I still owe a bill of 116.18. Like I said in the beginning, my bill should ONLY be 54.99 a month. They falsely advertise their Merge bundles. I HIGHLY regret leaving Time Warner Cable, who I was with for over five years and NEVER had even one billing issue. It isn't right what they are doing to hard working Americans...especially when many of us are struggling just to put food on the table. You should be ashamed of yourselves.

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6:48 pm EDT
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Windstream.net business phone out for 10 days plus

My business phone has been down for 10 days. I have called EVERY day (most calls take over 30 minutes due to holds). Each day I am promised help. But no one comes. The service ticket is [protected]. Calls are almost never returned and one supervisor even left me a phony number as a return number. Windstream is absolutely the most incompetent phone company out there, and while their phone people are polite they make excuse after excuse, lie about sending out people, and bottom line - they haven't tried in 10 days to repair a business phone line.

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6:48 pm EST
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Windstream.net bundle charge

Had internet, telephone bundle, unlimited long distance local calls, paid my phone bills. Then one day, They told me that my charges went up. End of my first year. I told them that my charges were never supposed to go up. They said it was not in the contract. I refused to pay more than the original amount. After two months they disconnected my long distance. After 3 months my telephone service. Now they are saying I owe them $185. that includes accumulation fees. I have been scammed. They are threatening to turn me over to the credit bureau.

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6:40 pm EST
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Windstream.net the biggest ripoff around

In the 10 years I have been able to get broadband service to my home the past 6 months have been horrible since Windstream has taken over. I pay for 3mb service at a very high price. I only receive .3 90% of the time. I have rewired my home, rework my home network, you name it I have done it to fix the problem that Windstream said had to be on my end. Well come to find out this whole time Windstream has twice as many people hooked to there dslam that it is capable of handling. Now they tell me it was suppose to be repaired on the 16th of June, then it was the 20th now its the 25 and my internet is still worse than dialup. They actually have the balls to send me a freaking bill for a service they can not provide. BEWARE OF WINDSTREAM. IN MY 40 YEARS I HAVE NEVER EVER HAD SUCH A BAD EXPERIENCE WITH A COMPANY. I cannot believe there is nothing that can be done about this company and how they treat there customers. There is more complaints on this company than anything I have ever seen. Just seems like there would be someone who could step in and make this company provide what they advertise or make them move out and let someone who will.

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10:02 pm EDT
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Windstream.net scam

Winstream took over a local company in Ephrata PA. We had no problems with the old company until windstream took over. We had our services scheduled to be switched to a new address but had to postpone the switch. I called and confirmed that everything was taken care of however the services were still shut off even though I had confirmed that they were not to be turned off anymore. My business is now withour phone services and losing out on business. Their response is they don't credit for loss of business even though it was completly theit fault. DO NOT USE THIS COMPANY !

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booyahh
, US
Sep 26, 2011 9:06 pm EDT

Service Tech/Installation not on time. Will come onsite the next day or even weeks.

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7:43 pm EDT

Windstream.net misleading

A phone call solicitation resulted in my agreeing to the $49.99 lock-in bundle for phone and internet, plus $9.99 for an additional phone line. I was promised that the first 30 days would be free and that the first bill would reflect a $50 rebate and a mail-in $50 rebate for the wireless modem. Then I got a bill for $214. A call to the Buffalo area number, where the order was placed, resulted in my being assured that I was not told the above and that the mail-in rebate was all that they offered. When I talked to a supervisor, I was given the same answer. The local Jamestown, NY billing office seems to be innocent of deception. Please help.

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Windstream.net slow internet

I've had Windstream ever since they took over Altel. I've had them to my home several times in the past few years to help resolve problems with slow speeds. I live in the city limits and have poorer connections than my friends who live up the mountain! Why don't they put in another relay station so that some of us city folks can enjoy the internet like the others? It may be cost effective in some ways, but losing customers to Time Warner sure doesn't sound like they are making money. My speeds are rediculously slow. All I'm asking for is a relay station close enough where I can get my money's worth for my internet service!

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hodgosntheresa
Ashtabula, US
Feb 22, 2013 9:28 pm EST

speed of internet through windstream is ridiculously slow. takes 5 to 15 minutes (no exaggeration) to open an e-mail. Bill paying on line takes 4 times longer than writing and sending a check. Called to upgrade to a higher speed which they promptly did by phone.
But then explained that upgrading to a higher speed would not benefit my slow (new) computer. They are "upgrading" lines of communication with no objective date for improvement. Not impressed. Sure would hate to count on this for a business tool. I would lose most if not all customers. Wonder what Time Warner is killing for internet service. I'll be sure to find out within the next day or two

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Thompson3463456
, US
Sep 24, 2011 3:49 am EDT

Don't bother with calling customer service. I've tried numerous times and they have never helped. Find a company that will actually provide what you are paying for. That is finally what solved my problem.

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9:16 pm EDT
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Windstream.net horrible service

Windstream has the worst service ever. In 2 years I would have to call them at least once a month because something was not working. I once had to call for my service being turned off for non payment when I paid. I called to ask why it had been turned off and they told me it said for nonpayment but that that made no sense since I was up to date on my bill. Internet sevice was down at least 3 times a month. They sent us at least 2 internet boxes because the one we had did not work. I should have know when they installed the service we would have problems because the tech left before finishing setup. Horrible service all around.

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Aggravated shopper
albert city, US
Aug 25, 2011 6:40 pm EDT

See I told you how they would respond

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Aggravated shopper
albert city, US
Aug 17, 2011 11:08 pm EDT

Agreed Windstream is horrible and when a rep from Windstream comments on this complaint and says to call or email, dont waste your time. If they cared so much why couldnt they try to make their service more reliable.

Windstream.net Customer Reviews Overview

Windstream.net is a popular internet service provider that offers a wide range of services to its customers. The company has received mixed reviews from its customers, with some praising its reliable internet speeds and excellent customer service, while others have criticized its high prices and occasional service outages.

One of the most significant advantages of Windstream.net is its fast and reliable internet speeds. Many customers have reported that they are satisfied with the speed and consistency of their internet connection, which is essential for streaming, gaming, and other online activities.

Another positive aspect of Windstream.net is its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any issues they may encounter. Customers have praised the company's prompt and helpful responses to their queries and concerns.

However, some customers have reported occasional service outages, which can be frustrating for those who rely on their internet connection for work or other important activities. Additionally, some customers have criticized the company's high prices, which can be a significant barrier for those on a tight budget.

Overall, Windstream.net is a reliable and trustworthy internet service provider that offers a range of services to its customers. While there are some drawbacks to the company, such as occasional service outages and high prices, the company's fast and reliable internet speeds and excellent customer service make it a popular choice for many customers.

Windstream.net In-depth Review

In summary, Windstream.net is a service provider that offers various internet and communication solutions. While I cannot provide specific details on all aspects, I will share what I know and my impressions of their services.

Company Overview

Brief History: Windstream has been around for some time, providing internet services to many customers.

Services Offered: They offer high-speed internet, phone services, and TV bundles.

Areas of Operation: Windstream services are available in select areas, mostly in the United States.

Service Packages

Internet Plans: They have a range of internet plans to suit different needs and budgets.

Bundle Deals: Customers can save money by bundling internet with phone and TV services.

Business Solutions: They also provide specialized services for businesses.

Pricing and Value

Cost Comparison with Competitors: Prices seem competitive, but it depends on the area and available promotions.

Contract Terms and Conditions: They offer various contract terms, some might have longer commitments.

Discounts and Promotions: Occasionally, they have special offers for new customers.

Customer Service Experience

Responsiveness: Customer service is quite responsive based on my experience.

Support Channels: They offer phone, email, and live chat support.

Resolution Efficiency: Issues are generally resolved in a timely manner.

Internet Speed and Reliability

Advertised Speeds vs. Real-World Performance: Sometimes there is a difference, but it is not too bad.

Uptime Statistics: They claim high uptime, but actual performance can vary.

Network Coverage and Consistency: Coverage is good in serviced areas, but consistency can fluctuate.

Installation and Setup

Ease of Installation: Installation process is straightforward.

Professionalism of Technicians: Technicians are professional and helpful.

Equipment and Setup Costs: There might be fees for equipment or setup, depending on the plan.

User Experience and Interface

Account Management Portal: The online portal is user-friendly and easy to navigate.

Mobile App Functionality: They have a mobile app that is functional and convenient for managing services.

Online Payment Options: Making payments online is easy and secure.

Additional Features and Benefits

Security Offerings: They provide some security features to protect customers' data.

Email Service Quality: Email service is reliable with basic features.

Cloud Storage and Backup Options: There are options for cloud storage and backup, which are useful for businesses.

Customer Feedback and Reviews

Customer Testimonials: There are mixed reviews, with some customers very satisfied and others less so.

Common Complaints: Some complaints about service interruptions and customer support.

Overall Satisfaction Ratings: Ratings vary, but there are many positive comments about their internet speed and reliability.

Business Solutions and Services

Dedicated Business Internet: They offer dedicated internet services for businesses that need reliable connectivity.

VoIP and Unified Communications: VoIP solutions are available for businesses looking for modern communication tools.

Managed Network Services: They provide managed services to help businesses with their network needs.

Policy and Contract Details

Cancellation Policy: Cancellation policies are in place, but specifics depend on the contract.

Early Termination Fees: There may be fees for early termination, which is standard for the industry.

Service Level Agreements (SLAs): SLAs outline the expected performance and uptime for business services.

Environmental and Social Responsibility

Green Initiatives: They have some initiatives to reduce their environmental impact.

Community Involvement: Windstream is involved in community projects, which is commendable.

Corporate Social Responsibility Efforts: They engage in CSR efforts, but specifics are not detailed.

Final Verdict

Pros and Cons Summary: Pros include competitive pricing and reliable internet service. Cons are occasional inconsistencies in service and customer support complaints.

Recommendations for Specific User Needs: Good for users in their service areas looking for bundled services. Business solutions are robust for small to medium-sized businesses.

Overall Rating: On a scale, I would rate them above average, considering the balance of price, service, and features.

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4. Detailing the experience:
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