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3.8 182 Reviews

Windstream.net Complaints Summary

56 Resolved
46 Unresolved
Our verdict: While Windstream.net has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Windstream.net reviews & complaints 113

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1:32 pm EDT
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Windstream.net internet billing

Oh my windstream is a rip off they deceive customers the customer service for new bundles told me and yes I have over 50 taped messages as a new customer that for $49.99 total yes total high speed at a 6mg well guess what try 4 3 1 speed for download I have been lick with a few employees that made it right with me named dylan in customer care as I got a bill for 100 for net for 6 speed when I was told no charge and thats what it was suppose to be to begin with for 49.99 a month the georia and carolina employees are most of them polite I have has some so rude and they had a major oopppsss here they were upgrading the 911 service guess what the state had no 911 service for a day and half

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Windstream Customer 09
Trinity, US
Mar 31, 2011 3:45 pm EDT
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"We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com"

Damn, why don't you send people to [protected] first whenever they have a complaint or problem dealing with the regular, beyond-poor, Windstream Customer Service numbers. Luckily, this [protected] exists. It's just too bad that it takes hours on end to get something actually rectified when it comes to over billing and poor service on Windstream's part. It's just a miracle that there are a few decent people working in the Windstream complaint department and sad that the front line is so devoid of them. Call [protected] if you have a complaint against Windstream. Hopefully, they can help you like they did for me; even thought it took several calls over a couple of months to get Windstream to admit to their mistakes of trying to charge me 59.99 for a service that is advertised at 39.99 by claiming that I live in an area that calls for the higher price. It helps that I called back and recorded the agent quoting the 39.99 price for service in "my" area and neighborhood. Call [protected] if you have a complaint against Winstream for poor service or blatant flash advertising. Again, the number is [protected]. Maybe, this will help others like it finally helped me. [protected]

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6:59 am EDT
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Windstream.net do not do business with these thieves

We signed up with Windstream 's "bundle" packages; phone, internet, satellite last August. Free set up, etc promised. First bill comes $800 plus...call and get the "Oh, it's this fee, that fee, " etc. Think it's straightened out until the next bill comes and there are more "fees." Start-up, receivers, modems..anything they can think of to charge you for they did. Still have to call (and spend literally HOURS on the phone each call) and try to fix it. Then satellite service is shabby...call to report a defective receiver that gives me overheating notices. Through a miscommunication, they shut my service OFF! Plus Windstream is billing me for the 3 free months of HD, HBO and Cinemax service! This is an ONGOING problem. Dish credits me for the "mistake" 4 free months of service...do you know what Windstream does? THEY TAKE THE CREDITS FROM DISH AND APPLY IT TO THE "PAST DUE" BALANCE I DON'T EVEN OWE. It's all the services they said were FREE! Over and over again I have been told it's been taken care of. All I have is 5 months of MONEY-SHIFTING. DO NOT DO BUSINESS WITH WINDSTREAM! THEY ARE THEIVES!

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united insurance
Landis, US
May 31, 2013 3:50 pm EDT

The complaint number don't work like the rest of the company I had a install set up a month ago for today [protected] and oh yea they dropped the ball and cant do install till 6-4-2013 We are moving our business and was promised it would be a smooth transition but now we may lose thousands and they don't care. I would not recommend this company I wish they had a complaint line but there own number don't work POOR SERVICE!

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efw
Dallas, US
Oct 29, 2010 4:22 pm EDT

I was looking at comments to see if this is the company to meet my internet and phone needs. At this point my decision is "no" since I reviewed a lot of complaints and this company seems not to be as responsive as I would desire for them having a mountain of issues that need solutions. Signed - changed mind

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Windstream Customer Service
, US
Sep 28, 2010 7:45 am EDT

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

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4:12 pm EDT

Windstream.net bunch of liars

I had a phone bill the previous month of approx. $113 for phone, internet and TV. This month they sent a bill of approx. $324 claiming that they performed some services which were not done as my spouse told them the request was cancelled. This cancellation was apparently never relayed to the billing department from the service department. The added $120 for service fees which were never done and were requested to be cancelled.

How can a company be so stupid and get things all out of order on a simple service as a phone bill? I have yet to find anyone at Windstream to admit that they made a HUGE mistake. We need some advocacy group to take this complaint all the way to the State Attorney Generals office.

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5:44 pm EDT

Windstream.net they lie to their customers and steal their money

A phone call solicitation resulted in my agreeing to the $49.99 lock-in bundle for phone and internet, plus $9.99 for an additional phone line. I was promised that the first 30 days would be free and that the first bill would reflect a $50 rebate and a mail-in $50 rebate for the wireless modem. Then I got a bill for $214. A call to the Buffalo area number, where the order was placed, resulted in my being assured that I was not told the above and that the mail-in rebate was all that they offered. When I talked to a supervisor, I was given the same answer. The local Jamestown, NY billing office seems to be innocent of deception.

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5:33 pm EDT

Windstream.net don't believe the quotes that dish or windstream give you in their bundles

Don’t believe the quotes that DISH or WINDSTREAM give you in their bundles. They will give you a low quote, tell you that you will get a DVR, 4 rooms in HD, and once it is all installed and you are under contract…here come the hidden costs that nobody told you about. They will charge you an extra - $10 for the HD, and $7 for each receiver and DVR. So your total each month will be at least $24 higher than they quoted you, but now you are locked into a two year contract and screwed. Stay with cable. No contracts!

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mufinuj
, US
Feb 22, 2011 9:03 pm EST

I got a quote of $101 for the Windstream/Dish Network Bundle. How much is my monthly bill? I am being billed $164 on my first full bill. That includes 1 PPV movie (PG-13), $19 for a modem, and about $38 in taxes and "fees." When I get the modem paid off in six months it will drop to about $145 (as long as I don't order any more movies). I'm under contract so I can't cancel without a penalty. DON'T BELIEVE THEIR QUOTE.

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4:12 pm EDT
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Windstream.net no dsl here

i have windstream phone service here, but the funny thing about it is i have called them out to my home 6 times in 3 weeks for a very poor team of repair people who don't know crap or do anything here to fix problems on my phone line period . Static and clicking noises on 2 seperate phones i pay for, and funny thing i cannot get highspeed here period internet with them, but everyone else but us few on our road get highspeed here . I have called them they do nothing but tell u crap 100 different stories oh maybe in 2 years, but we don't know . The most craziest company and worst i have seen in my 42 years of life ! They are worthless to me . Don't ever get this company period to have anything for you !

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shank
, US
Aug 25, 2011 10:49 am EDT

Windstream really does not care. My mother has had nothing but problems and they will not fix it. Today a Windstream truck drove by the house not stopping and reported no one was home... there were two cars in the drive way and three people were outside when the truck drove by. Terrible company which should not be allow to operate !

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edgren
Albia, US
Jun 12, 2011 12:17 am EDT

after spending alot of money over the last year for Business Phone service, I was not even listed this year in the phone book under Heating or air conditioning. I called and they said sorry. I just hope my new business can make it one more year with NO phone book listings I think i should get a discount for there Boo Boo, but nope they DONT CARE!

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cry2me20
, US
May 29, 2011 6:55 pm EDT

I have delt with windstream for a few months about my bil & had to call them to fix our internet. We were paying for service for almost a month and didn't have service. Because the wires were messed up. Now I been paying between $90.00 and $110.00 dollars for internet/phone when it was suppose to be $50. So I not very happy about this.

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romatile
, US
May 24, 2011 1:33 pm EDT

Windstream communications has been double billing my two companies for over 3 years and we did not see that they had been charging for both places on both bills. Now they claim that we had to dispute the bills within 30 days and will no offer any restitution. It took 4 months of calling managers for them to finally say they would not do anything. AT&T was bad but not like these thieves.

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nobodyimportante
dodwater, US
Apr 26, 2011 3:21 am EDT
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Jimmy)winstream customer service) indicates that there is a "slow service issue" in my area of Georgia. This is the response I have been getting for 3 weeks now. I contracted with Windstream for 3 Mbps and am getting .2 to 1.2 Mbps download. What is going on slowstream?

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yancypup
Clatonia, US
Apr 17, 2011 5:32 pm EDT

I have had Windstream DSL for almost three years. I pay for a 1.5meg service but I only get 200K download on a good day. I've talked to them over and over again and they refuse to fix the problem. This is the absolute worst company I've ever dealt with, they totally stonewall the customer. If there is a class action (and there should be), I want to be at the front of the line. I HATE this company!

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Small Real Estate Company
Wyomissing, US
Feb 26, 2010 10:47 am EST

Windstream purchased D&E Communications in PA. We have been trying to get a port date to change our phone service to another provider for over 60 days and Windstream is uncommunicative and rejects every attempt for one reason or another.
I have filed a complaint with the FCC and PA State Attorney General's Office because we can get no results from Windstream. We have no point of contact or way to resolve this issue.

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Graeves
Mercersburg, US
Dec 13, 2009 10:14 am EST
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Windstream's $59.95 specail pricing is aactually much more per month. They didn't mention taxes and fees add add another 45% to the bill, bringing it closer to $88.00. Also Windtreams Internet service is extremely slow compared to cable internet, there excuse " well we ssated in the small print up to such and such speed". Often it is only 5% of the up to speed. Terrible, very misleading as to service level and actual costs.

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Ben Bruner
Lexington, US
Jul 13, 2009 12:39 am EDT

Yea so im gonna start selling internet and tv myself and just put a cardboard box in everyones house and while im at it why not charge i dont know 200 dollars cause the cardboard box is made of the finest cardboard in the south. Im paying back bills for service that never worked. So how about this ### you talk to the lawyer.

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becks
,
Aug 22, 2008 8:32 am EDT

Windstream is impossible to get rid of, I cancelled service more than 3 months ago and am still getting bills. I've called in more than 10 times and you get passed around to at least 10 people before they find one that can help you, making each call at least half an hour long. You then are assured the problem is fixed only to receieve yet another bill a few weeks later. TERRRRIBLE SERVICE!

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3:10 pm EDT

Windstream.net had nothing but email, internet speed problems and every time it rained my satellite went out

This is warn everyone out there - do not fall for windstream s package deal! I was talked into the package over the phone by a windstream customer service rep. - she never mentioned there being a 2 or 3 year contract. I never delt with dish network - the installation was set up by windstream.

I cancelled my service with windstream because I had nothing but email, internet speed problems and everytime it rained my satalight went out.

When I called windstream to discontinue service, they said I would have to call dish network to discontinue, I told them that I didn't deal with dish to get satalight service and I didn't pay dish, I paid them. Regardless, they put me on a three way call with dish and I told them to disconnect. They started the contract blurb. I of course told them that I didn't make a contract with anyone. I am in limbo now - can't get them to send me boxes to return the satalight receivers and remotes - windstream won't do anything. I have gotten two a bill from windstream for dish service for a month and a bill from dish for 194.00 for 2 months service. I had the satelite service discontined aug. 13th and had paid my bill thru aug. 18th. - I know

Dish will ruin my credit, but I don't know where to turn. I will probably try the magistrate court.

As I said, don't fall for the windstream bundle package deal.

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PhillipC@DISH Network
Englewood, US
Dec 27, 2010 8:40 pm EST

This is Phillip Chang with DISH Network's Customer Service. I have read your posts and I want to help in any way I can. I would also like to apologize for any negative experience you may have had. We do take everyone's feed back very seriously as we continue to strike for excellence in assisting you. If there is anything I can assist you with feel free to contact me at phillip.chang@dishnetwork.com.

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2:53 pm EST
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Windstream.net was not removed from credit bureau as promised.

This Company was paid in full and they refuse to remove from my credit bureaus as promised.

If I would have known they weren't going to keep their word I never would have rushed to pay it off. Please remove from my credit bureaus.
Thank You.

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Windstream Customer Service
, US
Mar 10, 2010 7:04 am EST

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

FireRam
FireRam
Pittsburgh, US
Mar 07, 2010 8:23 pm EST

Go on one of the credit rating report services. Once you get a copy (try to get a free copy) you have the ability to dispute a/any charge. If that service finds that the amount was paid they will remove it for you. I had to do that with Verizon.

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2:50 pm EST
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Windstream.net unhappy and disappointed with the quality of customer service that they offer

I have been trying to port my land line number to a cell company for aprox 4 weeks with no luck. EVERY time I call Windstream customer service I get a different answer to my questions and problem. I have been lied to, put off, placed on endless hold and bounced back and forth from department to department. I understand they do not want to loose business but if their phone service was more affordable I would not need to switch. I am EXTREMELY unhappy and disappointed with the quality of customer service that they offer. They need to better train their employees so that everyone is on the same page.

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Jerry Gray
Munday, US
Sep 12, 2010 7:47 am EDT

my acct no# is [protected] I called 2 wks ago about my bill, ever since i merged windstream and dish together it hasnt been nothing but going up up and up. first of all dish is fine stayed same price butttt got less channels i had adult movies on there when had regular dish and paid same now u took them off and i pay the same. back to windstream i had it changed over to greenstreak onto a private line because all we use is the internet no phones in the house, but understand we have to have phone line to get internet. I upgraded to 6.0 speed which was advertised and told to me on the phone at a rate of 44.85 dollars the rep said in my area, well first bill will be around 105 to 112 dollars I said thats what i had figured. 1st bill 126.00, 2nd bill90.00 dollars, 3rd bill 140.81, i called and got supposedly the private line discount ha never happened we had a storm in between there my line went down outside called 2times never got answered always directed somewhere else or hung up on, thenfinally put note on windstream guys door and called one more time because i know he has to have work order finally week and half later line got put back up. Last bill I got for august 31 148.91 even went up higher, never got a discount of any kind . Please figure out what went wrong because wont be abble to keep u guys if keep going up and someone on ur end not holding up the bargain. Please get back to me. Thanks Jerry Gray

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1:42 pm EST
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Windstream.net terrible service and frequent disconnects

I am located in South Western Pennsylvania, southern Washington county. I bought Windstream DSL, 1.5 MB in December 2006. It worked fine till the end of 2007 and I started getting lots of disconnects.

From March 2008 every weekend, Friday, Saturday and Sunday, the DSL is down. I get sporadic success on Friday, sometime up sometimes down but EVERY Saturday starting around 10:00 - 10:30 AM the DSL would go down. It would reconnect but drop the connection every 2-5 minutes and it would take 3-10 minutes to reconnect. Usually it was fine by 8PM in the evening. Though the past 2 months I noted the problem still occurring after 11:00 PM.

I have the Speedstream 4200 modem. The connection is nothing unusual, its as simple as it gets. The DLS modem is connected to one computer via a Ethernet cable. The DSL plugs into the DLS side of the filer. One phone plugs into the phone side of the filter. The filter plugs into the phone jack.

Rebooting the modem did nothing. I have replaced the filters, 3 so far. I have tried the modem plugged directly into the wall jack. I have changed the phone cable four times. I have replaced the ethernet cable 4 times. None of this solved the problem.

Some techs have mentioned maybe it the electrical wiring in the house. well I have a UPS on my system. On Saturday morning at 9:45 I unplugged the UPS from the wall and ran it on battery. Sure enough at 10:15 the DSL dropped. Hmm maybe there is a problem with the battery?

When finally, after about a year of complaining they sent a tech out and he discovered that the modem was an “A12” version and the current one was the “A25” ok maybe this was the reason. The tech out confirmed that there was a strong signal and the cables and filter were fine or at least he was seeing a good signal when he was here. And the modem was relatively close for a good signal. I set up the modem on a Saturday morning but, as usual on the weekends, the authentication server was down. On Sunday afternoon I was able to finally authenticate the modem. Ok Sunday night it was fine. In fact I was thinking the old firmware was the real problem. The modem worked fine till Friday when it started going down again. So I suppose it wasn’t the modem at all. The new modem would at least display a message saying “We have detected that you do not have DSL connectivity to your Home Networking Modem. After configuration wait a while for DNS to refresh.” Or “Your Internet login needs to be verified before continuing. After configuration wait a while for DNS to refresh.” Either that or it would go into the Authenticate screen. Which is strange because I have already ran the authenticate procedure. It will not complete the authentication, however, it will freeze or the DSL will disconnect preventing anything from happening.

Its difficult for me to imagine replacing all the hardware and I still have the problem but ONLY Friday-Sunday. Windstream techs seem to think its my DSL filter that only works consistently Monday-Thursday then fails Friday-Sunday. Hmm I need to read the packaging more carefully to buy the filter that works the full week LOL.

WHAT is going on here? I think the problem is on Windstream’s end and doesn’t have anything to do with my equipment. One tech DID tell me they usually did maintenance on the weekends to not interrupt business users. Other ISPs do maintenance around 1AM to prevent interruptions so its most likely that SOMETHING is being done at Windsteam on the weekends.

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Windstream Customer Service
, US
Mar 05, 2010 7:54 am EST

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your Broadband issues. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

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12:03 pm EST
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Windstream.net porting of number

I am in the process of transferring my number from Windstream to Vonage. Windstream bought out D&E in November. I received the only communication from them regarding the cancellation of the VoIP service. Apparently they sent out letters in December. The only letter I received was in November telling me they bought out D&E. I called and signed up with Vonage on [protected] and am still waiting for my phone number to be transferred. The last 2 rejects were for an address mis-match. I have twice verified the address with BOTH companies via a conference call. I'm still waiting. Windstream says it's Vonage, well the 3rd party doing the transfer, with the issue.

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Windstream Customer Service
, US
Mar 05, 2010 7:55 am EST

We are sorry to hear of your recent Windstream experience. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

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1:57 pm EST
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Windstream.net they are the worst phone company I have ever had

I moved to this area in February and had to get windstream for my phone service and I am so angry with them that I am searching for another way to get a internet line in my house so I can cancel their service. I wouldn't refer them to anyone for any reason. I first signed up with them and they gave me the most expensive package deal they had, even after I had told them I wanted just the basic line, cause I only needed it for a computer line, and that I had cell phones. Then every month I was paying a bill of $85.00 just to have internet. So I finally called 3 months later and told them that they had put the wrong package on and so she changed the package to the lowest package and said it would be effective at 7pm that night on the 29th of May. Then I called the first week of June to see if they received my payment and she said yes, now you owe $85.00 for June. I told her that they had made a mistake but they fixed it on the 29th, and she said Yes but it won't show until next months billing. So now I still have to pay a full month bill of something I didn't order in the first place, and then I have been on the phone today trying to reach a supervisor all day and not one return phone call yet. They are the worst phone company I have ever had. I had other phone companies and had great service and customer service, this is a real case of CUSTOMER NO SERVICE...

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Windstream Customer Service
, US
Mar 03, 2010 10:27 am EST

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

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8:01 pm EST
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Windstream.net over charging

3 months ago i lost 1000. of my income i am disabled i need my phone called and talked with windstream about my situation they set me up with the 59.99 pkg. with internet3.19 and tv at34.24 now thats 9742 with out any taxes but when i signed up they promised it would be no higher than87.00 i got1 bill for 80. something any way ever since it has been way over 100.00 . that is a long way from 80. the phone pkg. was unlimited local and long distance then they charge me for basic monthly service 6.93 then expanded local calling 3.50 if this isn, t price gouging what is?

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blakbeauty
Douglas, US
Jul 24, 2010 3:10 pm EDT
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i recieved my first bill from them and when i purchased the home phone and internent i got a bundle packages for a lifetime fee 59.99 monthly, boy i got my first bill aqnd it is almost $300...i am so upset by this i thin windstream charge way to much. and i did not get a rebate mail in paper nor did they put my antivirus on my system that i paid for.

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9:23 pm EST
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Windstream.net - porting phone #

For a whole month we have been trying to get Windstream to release our phone number to Comcast. It's always something stupid, some little thing doesn't match up. We've been on the phone numerous times and think everything is solved and tell Comcast to put the order in again and Windstream rejects it. We've gone so far as having Comcast at our house ready to...

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11:22 am EST
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Windstream.net customer service

Windstream is an awful company! I first switched to Windstream when I moved. I called all the companies in town to find out the best deals on cable, internet and phone and Windstream had an excellent bundle deal, $70 a month for the first year, $89 a month after that. It would include Dish network and wireless internet. Well, of course it was too good to be true. My first bill was over $350.00. All the set up costs and a bunch of crap added to the bill that I never agreed to! For an entire month I called windstream to fix the bill. They had outrageous charges that I never agreed to sign up for and after multiple calls they took the charges off, but that still didn't equal the amount that I originally heard from the company when I first signed up. So here I am with my second bill, and what do you know. I have a $136.00 bill, far from the $70 a month service that I signed up for. As for customer service they have not been helpful one bit!
How can a company be allowed to tell customers one price, but then completely change it was they have you locked. When I asked them why the amount is different to what I originally signed up for I got two answers. 1. I'm not sure who told you that you can get service for that amount...it's too low, we would never agree to that and 2. well, the bill is only slightly higher than what you signed up for, so what's the big deal.
totally ridiculous!

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crystal4134
kershaw, US
Apr 01, 2011 7:53 am EDT

This company is rude and apparantly mentally challenged! I pay my bill through a bank draft but it seems like every oter month they charge me a fee saying they are unable to locate the account. After double checking at bank and I find they never submitted anything for payment, I call windstream and after a good 45 minute hold I am told they will retry. Well guess what they find the account that they couldnt find 3 days earlier. But they still charge me even though it isn't my fault. Then after going through bills, I see where 5 months ago they added an internet security pack which i didnt need or ask for, I was told it was a free trial and i refused at the time but it was still added, but I can not get it removed or credited. This company is a rip off so much that I have decided enough is enough and canceling service!

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ex_man
Jefferson, US
Jun 10, 2011 3:53 pm EDT

Winsdtream has to be the worst customer service company ever... you have to call them multiple times...keep getting transfered to the wrong department or in to the black hole, only to have to hang up and call back to be put on hold for 20 min, then trandfered to steady busy... and when you get to the right person... good luck...

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Windstream Customer Service
, US
Feb 23, 2010 2:36 pm EST

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issues. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

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Windstream.net misleading sales

Through a phone call solicitation from a Buffalo area office, I agreed to the $49.99 internet/phone lock-in service plus $9.99 for an additional line. I was clearly promised that the first month of the special would be free and that my first phone bill would reflect an instant $50 rebate and a mail-in $50 rebate for the wireless modem.
Then I got my phone bill for $214. The location responsible for the order denied the free months service and the instant rebate was offered. I am clear it was offered as I wrote it down and reiterated it to the salesperson. I'm now told that if I cancel within 30 days, I will not be charged the $49.99, but all else sticks. Also, beware as they do not warn you that there will be surcharges, fees and taxes added on to the quoted price, which for me will be about $18 more.

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Windstream Customer Service
, US
Feb 12, 2010 7:53 am EST

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

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Windstream.net stay away from them

Windstream promised broadband in our area three years ago before I decided to build here in rural Kentucky. They have not come one foot closer to me and refuse to deal with the issue. My wife is disabled and I have a heart condition and we depend on the internet. The dial up service is essentially worthless. I cannot even pull up a news story let alone any kind of internet research. The simple fact is that rural customers are treated like trash. Daily I see Winstream ads for $49 service for local, long distance and broadband. We are limited to having to have two lines (one for internet) at the cost of $100 a month. On a fixed income that is tough.

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suzie1949
Eleanor, US
Nov 16, 2010 1:59 pm EST

This must be an every day occurrence with Windstream service. I have been trying to help a hearing impaired individual in Olive Hill KY since July 2010, and Windstream has the worst customer service that I've ever encountered. I even made a special trip to his home on November 8, 2010, in order to try to get him better internet service with Windstream, as it took 20 minutes to download a picture. He agreed to pay an additional $5.00/month to upgrade his service. Windstream representative informed me that his new service would be effective at 7:00 PM on November 8. To this date, with many phone calls and email messages, Windstream has not done anything about this gentleman's internet service, and he has had NO internet service since November 8. I spoke with an ombudisman on November 12, 2010, and he assured me that a technician would be arriving at this gentleman's residence on Saturday, November 13, 2010. I even had a neighbor watching for a Windstream truck. No Windstream technician showed up, not even a phone call from Windstream, yet this gentleman stayed home from 9-12:00 noon, awaiting their arrival. I'm assuming that Windstream has a monopoly of service in this area, but there is something that customers can do, I'm sure. Contacts need to be made to the FCC and the Attorney General's office in KY. I believe an advocacy group needs to be formed in order to get Windstream to quit taking advantage of customers and upgrade their lines, for better internet service. To this date, November 16, 2010, this gentleman has NO internet service, and NO assistance from Windstream. Nobody should have to endure this type of customer service, from anyone. Since he's hearing impaired and not computer literate, this has been the most frustrating situation that I've ever encountered. Hello "Hughes.net" as their service has to be better than Windstream.

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Windstream Customer Service
, US
Feb 04, 2010 2:18 pm EST

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST so we can check the availability of Broadband service in your area. You may also email us at icanhelp@windstream.com.
Thank you,
Windstream Customer Support

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Windstream.net - forced to have a landline - unfair

If you live in Dawsonville, Georgia, and want DSL in your home, Windstream Communications is your only choice. Because of this, this company takes extreme advantage of its customers by REQUIRING you to have a landline telephone service in order to have DSL. This is so unfair, bordering on criminal. This company should be ashamed to do this to their...

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Windstream.net cable

yes i had proplems with windstream first my internet work but not the phone and they said office proplem and chaege me for a service call next when i paid fore my phone n inernet and paid my cable bill early and ask for get more channels thye charge for the extende basic n said i will have in 5pm that day well its 3 day later n i still have not got to extended cable i paid for and once again they said office proplem but i over it windstream lies and takes the custermers mony for the proplems in the office. iso i think windstream need to get there ck toghtere before they loss more clients like they just lost me

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Windstream.net scam and cheating

Telecommunication Company Windstream--has billed me for over 1 1/2 years for a telephone service, they don't own and is billed by another provider, Time Warner Cable.

Windstream acknowledge the error but refuse to fix it; in addition, decline to answer a BBB Complaint. The Account is a phantom account for a telephone number that is already in service under Time Warner whom has contacted Winstream but receive no answers.

In the meantime, I have had about 4 broken promises to fix issue but to no avail. Winstream has now credit the phantom account and moving funds within and demands payment for the correct account in which they have already receive payments, but continue to credit to the phantom account.

This story is so unreal...I can't make this up, and they kicker is they don't know how to fix it, and threaten to ruin my credit for account they already received full payment, but due to their billing system, they don't know how to correct, so I need to make additional payments. Can so one explain this to me...

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Windstream Customer Service
, US
Oct 13, 2009 1:57 pm EDT

I'm sorry to hear that you are having such a difficult time with your Windstream billing. Please contact our office at [protected] or email us at icanhelp@windstream.com and we will get you the help that you need.

Windstream.net Customer Reviews Overview

Windstream.net is a popular internet service provider that offers a wide range of services to its customers. The company has received mixed reviews from its customers, with some praising its reliable internet speeds and excellent customer service, while others have criticized its high prices and occasional service outages.

One of the most significant advantages of Windstream.net is its fast and reliable internet speeds. Many customers have reported that they are satisfied with the speed and consistency of their internet connection, which is essential for streaming, gaming, and other online activities.

Another positive aspect of Windstream.net is its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any issues they may encounter. Customers have praised the company's prompt and helpful responses to their queries and concerns.

However, some customers have reported occasional service outages, which can be frustrating for those who rely on their internet connection for work or other important activities. Additionally, some customers have criticized the company's high prices, which can be a significant barrier for those on a tight budget.

Overall, Windstream.net is a reliable and trustworthy internet service provider that offers a range of services to its customers. While there are some drawbacks to the company, such as occasional service outages and high prices, the company's fast and reliable internet speeds and excellent customer service make it a popular choice for many customers.

Windstream.net In-depth Review

In summary, Windstream.net is a service provider that offers various internet and communication solutions. While I cannot provide specific details on all aspects, I will share what I know and my impressions of their services.

Company Overview

Brief History: Windstream has been around for some time, providing internet services to many customers.

Services Offered: They offer high-speed internet, phone services, and TV bundles.

Areas of Operation: Windstream services are available in select areas, mostly in the United States.

Service Packages

Internet Plans: They have a range of internet plans to suit different needs and budgets.

Bundle Deals: Customers can save money by bundling internet with phone and TV services.

Business Solutions: They also provide specialized services for businesses.

Pricing and Value

Cost Comparison with Competitors: Prices seem competitive, but it depends on the area and available promotions.

Contract Terms and Conditions: They offer various contract terms, some might have longer commitments.

Discounts and Promotions: Occasionally, they have special offers for new customers.

Customer Service Experience

Responsiveness: Customer service is quite responsive based on my experience.

Support Channels: They offer phone, email, and live chat support.

Resolution Efficiency: Issues are generally resolved in a timely manner.

Internet Speed and Reliability

Advertised Speeds vs. Real-World Performance: Sometimes there is a difference, but it is not too bad.

Uptime Statistics: They claim high uptime, but actual performance can vary.

Network Coverage and Consistency: Coverage is good in serviced areas, but consistency can fluctuate.

Installation and Setup

Ease of Installation: Installation process is straightforward.

Professionalism of Technicians: Technicians are professional and helpful.

Equipment and Setup Costs: There might be fees for equipment or setup, depending on the plan.

User Experience and Interface

Account Management Portal: The online portal is user-friendly and easy to navigate.

Mobile App Functionality: They have a mobile app that is functional and convenient for managing services.

Online Payment Options: Making payments online is easy and secure.

Additional Features and Benefits

Security Offerings: They provide some security features to protect customers' data.

Email Service Quality: Email service is reliable with basic features.

Cloud Storage and Backup Options: There are options for cloud storage and backup, which are useful for businesses.

Customer Feedback and Reviews

Customer Testimonials: There are mixed reviews, with some customers very satisfied and others less so.

Common Complaints: Some complaints about service interruptions and customer support.

Overall Satisfaction Ratings: Ratings vary, but there are many positive comments about their internet speed and reliability.

Business Solutions and Services

Dedicated Business Internet: They offer dedicated internet services for businesses that need reliable connectivity.

VoIP and Unified Communications: VoIP solutions are available for businesses looking for modern communication tools.

Managed Network Services: They provide managed services to help businesses with their network needs.

Policy and Contract Details

Cancellation Policy: Cancellation policies are in place, but specifics depend on the contract.

Early Termination Fees: There may be fees for early termination, which is standard for the industry.

Service Level Agreements (SLAs): SLAs outline the expected performance and uptime for business services.

Environmental and Social Responsibility

Green Initiatives: They have some initiatives to reduce their environmental impact.

Community Involvement: Windstream is involved in community projects, which is commendable.

Corporate Social Responsibility Efforts: They engage in CSR efforts, but specifics are not detailed.

Final Verdict

Pros and Cons Summary: Pros include competitive pricing and reliable internet service. Cons are occasional inconsistencies in service and customer support complaints.

Recommendations for Specific User Needs: Good for users in their service areas looking for bundled services. Business solutions are robust for small to medium-sized businesses.

Overall Rating: On a scale, I would rate them above average, considering the balance of price, service, and features.

How to file a complaint about Windstream.net?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue you have with Windstream.net in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Windstream.net. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Windstream.net on ComplaintsBoard.com.

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