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4.3 182 Reviews

Windstream.net Complaints Summary

56 Resolved
46 Unresolved
Our verdict: While Windstream.net has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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1:53 pm EDT
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Windstream.net dissatisfied customer

I am writing this review purely out of frustration. I currently have Windstream as my provider of internet and telephone (which I don't even use). I am currently connected to the Internet through a data tethering service offered by my cell phone company because once again I cannot access my internet. I have called somewhere in the neighborhood of six times and while the representatives of Windstream are ALWAYS extremely polite and try to be helpful I think the infrastructure of Windstream's service capabilities is horrible in the area I live. I have had Windstream in the past and have a friend who has them as well and never any real problems ever persisted. But one mile further south and its a whole new world. According to one of the last techs that came out it is because I live in a development and the type infrastructure used in a housing development is apparently not the same quality as that found along a main road. Well if thats the case and your going to get sub-par service they should offer sub-par pricing.

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8:00 pm EDT
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Windstream.net dishonest technical support

I called on 8/31/2010 to ask for instructions on how to change callerid name for one of our company phone lines.
Larry a Windstream technical support rep stated that changing the name could not be done on site and that it would cost $25 and take 5 days to change a name on an existing phone line.
Motivated by the cost factor I logged into our server went to the applicable phone extension and changed the name myself in 15 seconds.
The intended result has been successfully achieved the callerid name was changed without using Windstream.
I do not understand how a company can charge an existing customer fees to get their product working correctly.
Do you not value what kind of experience I have using your product. You are already charging us a monthly fee.
Furthermore, to be dishonest by saying it can't be done on site when I was able to make the change in seconds just illustrates how you feel towards your customers.

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12:06 am EDT
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Windstream.net massive connection issue in sugar land, texas

Began experiencing slow speeds and high pings in May (speeds of less than 1 mbps, pings above 600ms). Since then, problem has not abated. I went out and bought two different routers. Speed remained slow. Called customer service multiple times. They told me there was no problem. They told me to buy a new modem from them for $75.

And then I saw these threads:
http://www.dslreports.com/forum/r25879365-Troubles-Sugar-Land-TX-Same-Speed-Issues-As-Others
http://www.dslreports.com/forum/r25880499-Troubles-Why-so-many-problems-with-speed-in-Sugar-Land-
http://www.broadbandreports.com/forum/r25824111-Tired-in-sugarland-tx-77479

All are dated between May and July, 2011. All are from Sugar Land Windstream customers. All are experiencing the same problem.

Is this worthy of a class-action? I don't know. Will I be dropping Windstream? Yes. Do I encourage others to do the same? Definitely.

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Aggravated shopper
albert city, US
Jul 31, 2011 5:11 pm EDT

Well said, I might add that what Windtream has is customer NONservice. I know I called the number I was told to call with issues and was told by "Amanda" "we are sorry you are unhappy but things change and unless you buy the new modem even if you are renting it because that was an old program, there is nothing we can do for you" and she also added "all phone systems go down and yours going out every couple of weeks is really not that unusual so we wont be sending out a tech to check it out"

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DiEx80
Bolivar, US
Jul 31, 2011 1:00 am EDT

Dear Windstream Customer Service:
If your customer service is horrible, why would any sane person want to go near it?
Believe me, I know first hand. I asked for a bundle (phone and internet) and you charged me for separate items. I asked for the higest speed internet, I got some lame excuse as to why I got less than that and billed for the higher speed and treated like I don't know computers. Nevermind the fact I have two degrees in computer science. Also, every single time there was an outage, it was MY computer not YOUR shoddy lines. I asked for just internet. You refused, despite now there is a FCC LAW saying you can have them separate. Had I recorded the message, this rant would be in a court of law at the business end of a lawsuit rather than a complaint forum.
It would also help if I called your customer "Service" number I got somebody that spoke my language in my country (USA). Not your day labor in India or China.
But what difference does it make? You are a monopoly. I can't go elsewhere and you know it. So you can abuse me and I can't do anything about it. Either I go to you and take your abuse, or I can go...nowhere. Just like the rest of your customers...
Too bad there isn't a spam button on this. You and dsgreher would be hit with it.

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Aggravated shopper
albert city, US
Jul 19, 2011 2:16 am EDT

I agree with everything you said EXCEPT I want to add that apparently it is Windstream EVERYWHERE. I am in Iowa and Windstream took over Iowa Telecom and the service and reliability of the internet service has gone down hill big time and when I call to say something I am told that I need to buy a new modem and will continue to have problems until I get a new modem.

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3:20 pm EDT

Windstream.net hate them

We live in a rural area in OK and like many others, Windstream has a monopoly in out small town, . It seems like because this is a poor socioeconomic area they feel that we are not important enough to deserve the same services that others recieve. We have lived in the country for almost 5 yrs now and have been working since we moved here to get DSL in our home. There is DSL within 2 1/2 miles of my house but because it will cost them too much money, they will not bring it out any furher. We were told 5 yrs ago to go around the community and get a petition started and that might help the cause. My husband spent a week going door to door all over our community. We paid for the gas that it took to drive all over creation gathering signatures. My husband was bitten by dogs, twice, but we did obtain 125 signatures. As of today, 4 yrs later, no one can tell us what happened to the petition. It was never recieved by the powers that be. I work from home and my job is 8 hours a day on a computer. I have to drive 10 miles to my sons house every day to work because I cant get DSL in my home and the horrible dial-up internet will not allow me to do my job. We call at least 1 time a month to remind them that we are still waiting for our DSL, and even though they tell us they have reieved government stimulous monies to bring high speed internet into rural areas, they cannot tell us when the issue will be resolved. I really hate this company and if there was any other choice we would cancel everything Windstream!

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3:24 pm EDT
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Windstream.net bill after cancellation

I cancelled my Windstream services but because I cancelled 6 days into my billing month they expect me to pay for the entire month. I didn't have any service for 24 days. They don't prorate they tell me. This is outrageous and should not be tolerated. I wish there was some type of recourse for this company and a law that doesn't allow them to charge for services not delivered. They are terrible and I am glad I no longer use them. I would go without services then go back to them.

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2:20 pm EDT
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Windstream.net lied about charges

on 4/8/2011 i contacted windstream for phone/int. bundle.explained in detail to agent that i was on a fixed income and wanted an accurate price quote up front. after explaing in detail and actually givng me what my cost would be for 1st 2nd and 3rd month, i asked the windstream agent if this was with all taxes etc inc. as i didnt want any hidden costs, she replied again your bill will be xxfor 1st month xx2nd month xx3rdmonth are you agreeing to that? i said yes.was told modem would arrive via ups was given setup date of 4/12 told could install self. modem arrives 4/12.tried to install no service, windstream call#1- ma'am its showing you have service try it again and call back if it doesnt wwork call#2 well its showing on our end you must be doing something wrong can connect to tech- then they disconnected me. call#3 you just hung up on me can you help me?ma'am someone needs to come to your house they will be there before 5 oclock dont know why you were told its on.call #4 its 5 oclock and no-one has shown up well ma'am we cant send anyone out till tomorrow whats the problem?i was supposed to have internet today so far been told its on, it will be on, someone will be to house by 5 still no int. whats going on? click hung up on again.call#5 this is the second time iv'e been hung up on today where is my internet? ma'am there is nothing we can do till tomorrow, would you like to speak with a tech, yes, click.call #6 made by irate husband-you need to stop hanging up on my wife and explain what is going on-he actually got sympathetic rep who stated some one should have been to house, some kind of mix up transferred him to tech who also apologized said he would make sure we were installers first stop in a.m.faith temporarily restored.a.m arrives inst.shows up 8:30 says windstream knew someone had to come to the house and not sure why all the run around, int and phone turned on all is well...till first bill arrives.of course its not what i was quoted.call#7-i'd like you to explain my bill- whats the problem? its not what i was quoted.well ma'am(by now i've come to hate that word) that is what it is can i connect you to someone to pay your bill? no you dont understand i was very explicit when i contacted you that i was on a fixed income and was quoted price for first three months, i want the price i agreed to. well ma'am this is what your bill is this is what you need to pay i dont know what you're asking for. i'm asking for quote you gave me.ma'am dont know why you or if you were given that quote but you need to pay what the bill says.explained again quotes given for first three months and asked what my next months bill would be. again much more than quote. explained again on fixed income and would never have agreed to service at that price.was told same reply AGAIN.i then asked if when people call for service if you give out any quote you want then charge them what you feel like. reply was ma'am we have no record of that transaction or if or why you were quoted that but you need to pay amount on bill.now i am a liar.so here i am with a bill i cant pay dealing with a company i now consider fraudulent. i will cancel my service and report them to any one who will listen. i left my previous provider after year and a half because they changed hands and int became unstable. always paid my bill and left on good terms.

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Update by tiredofwindstream
May 12, 2011 12:25 am EDT

next step is to contact state public utility commission, fcc and bbb. sure it wont change anything but i will feel better just by telling as many people as i can what a scam/fraud windstream is and to stay away from them

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Aggravated shopper
albert city, US
May 11, 2011 3:32 pm EDT

I have had a similar experience with Windstream, I wont go through all the headaches I have had but I will tell you they are numerous. My main one however was when Windstream took over our local phone company they called and sent flyers to get people to sign up for a "price for Life" so I wrote down everything the rep told me it was supposed to be for internet and telephone bundle at $69.95 a month so i signed up. My bill was a bit higher at first but I didnt think much of it because of all the changes but after 3 months of 93-97 phone bills i called. I was told that the rep. told me wrong and that with my higher speed internet the bundle was $79.95 a month and the features he told me were not on this package so they were an additional charge. i was also told there was nothing they can do about it.

being frustrated i called my State Utility Board and after a few days received a call from Windstream. I was told that they listened to the conversation and I was indeed misinformed but they could do nothing but give me a one time $50 credit to which i accepted to be done with this headache. 1 month bill with $50 credit was on there but the next 2 months bills were $110 and change so i called and was told these are fees and taxes added by government. Now my last 2 bills have been $120.

$120 bills when I agreed to $69.95 for life but then was told it was 79.95 there is still a $40 difference and Windstream says it is TAXES and FEES.

If I had any other choice for internet I would begone in a heart beat.

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4:08 am EDT
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Windstream.net slow internet, not getting adveritised speed

I personal think that we should start civil lawsuits against windstream. Due to the speed that we paid for and not getting it behind the seen. For most of user that doesn't have any knowledge in computer and doesn't know what the speed are and got windstream took advantaged. For the last 5 years with windstream, i made numerous of calls to their service support desk to complain about my internet speed repeatedly and continue having same problem. The speed that I paid for is 6 meg...and barely get 3 meg, imaging how many people out there in the country experienced this for numerous years that they paid for without knowing it. This is a ripped off and nothing we can do about it by ourselves.

How is everyone feel when you come to Burgerking and paid for a whole whopper and they served you half of it repeatedly and not knowing it or can we even paid windstream half of the money for the full month of service, of course NOT. So why should we let this company take advantaged out of us, we work hard for our money.

If anyone willing help with this process, please give more feed back and respond back on this post and we will keep track of how many people that we can collect and I am sure if we find enough people that we can easily find a attorney will help us to follow through with this. Thank for reading this.

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JHeavey
Omaha, US
Aug 14, 2013 9:21 am EDT
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I use speedtest.net all the time for potential customers. Seems legit if all you do is the test.

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JHeavey
Omaha, US
Aug 14, 2013 9:12 am EDT
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You're saying I can add this to speedtest?

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JHeavey
Omaha, US
Aug 14, 2013 9:04 am EDT
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Oh. I see. I offer DSL in Lincoln, NE. I should find a way to add this to craigslist.

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Lalam
Randolph, US
Aug 13, 2013 9:44 pm EDT
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Thx JHeavey but I live in Western NY. I did however find another provider www, excede.com that offers service in my area. Buhbye Windstream!

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JHeavey
Omaha, US
Aug 12, 2013 1:41 pm EDT
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Hello all. I work for another provider who offers dsl in the area. I am with Nebraska Telecom. We have been in business for around 15 yrs. If anybody is interested in calling and seeing what we have to offer as a solution please give me a call. Also we offer stand alone dsl if you do not need a home phone. Please call Josh at 402-397/7770 ext 233. Thanks

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Lalam
Randolph, US
Aug 10, 2013 6:42 pm EDT
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Absolutely! They are thieves that continue to make excuses for continuing to steal from their customers. I had to buy a new router from them, no improvement, was told my computer was the problem, big suprise, it is never their issue. Guests asked if I had dial up because their computer was so slow.They have a monopoly on the service in our area, we are stuck with this terrible service. Other providers have stated that they cannot provide service as we are in the Windstream service area. We run a zippy 1 to 1.3 Mbps and it is very frustrating there is no one who can help. I wish there was a way we could get some attention and hold Windstream accountable.

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dddale
Ashland, US
Jul 25, 2012 6:02 am EDT

I have the same problems. They try to blame it on everything, wireless phones, TV, lights, etc. "oh I see you have 3 meg to your router". BS. my speeds are always around 1.2, 1.4, .91 etc.

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WindstreamSucks!
Lincoln, US
Jun 17, 2011 11:57 pm EDT

Ha! I would sell my soul to have 3 Mbps. Windstream is useless as far as customer service. They always want to blame these horrible speeds on your end. I have had 2 different technicians tell me the reason I can't get better speeds is because Windstream oversold their market. I would love to see a class action suit against these thieves!

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2:17 am EDT
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Windstream.net - billing

I called windstream billing because for the 2nd month in a row they did not give me my lifeline discount when I called I found out they claim I have a past due amount which is totally incorrect. The "past due " amount was a $50.00 rebate on the modem that I purchased. This is the most screwed up company!!! But Hazard KY has no other internet provider. It i...

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Windstream.net dsl service

I pay $54 a month for internet and phone. My phone service is hardly used and never seems to be a problem. It's my internet service that is the joke. I pay extra for 6 megs of internet and I rarely get that. Here is a copy of my speed test http://www.speedtest.net/result/1189778568.png

I call in and they want to charge me $80 to say my computer is messed up. I repair PC's for a living and there is nothing wrong with it

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LaniPiett
New Alexandria, US
Jun 27, 2013 8:46 am EDT
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Windstream will not remove 411 call charges on a secondary line without sending a repair technician out to investigate. When transferred to the repair department, we were conveniently disconnected.
I will be calling the repair department directly.

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masoncindy88
Douglas, US
Feb 18, 2013 8:51 pm EST
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My internet costs me about seventy dollars a month and every night at eight o'clock it drops so low I am unable to watch any kind of video. I have complained numerous times to no avail. I only have myself to blame if I spend one more dime on my Windstream account. It STINKS!

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Carryl Blackburn
Little Rock, US
Jan 11, 2013 9:28 am EST

I have been trying for two years to port my home phone number to AT&T, and Windstream refuses to release it. I would like to have my television, cell phone and landline service under one provider because it is much cheaper. Is there anything that can be done to help me?

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Gohowe
, US
Oct 30, 2012 9:41 am EDT

Windstream has the worse internet around-can not get on their internet after 6 oclock pm till the next day every day. My neighbors on both sides and the road we live on has the same problem. I wish we had another chose for our service.

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Fllerti92
, US
May 09, 2011 11:39 am EDT

Windstream is quite literally the worst Internet I have ever had. The Internet always and I mean always stops working, Netflix takes forever to work, and customer service is terrible. Do not buy this piece of ### internet

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llsheets
Lincoln, US
Oct 30, 2010 4:44 pm EDT

I do not have printer. How or where do I get the rebate form for the modem $50.00 rebate for my mothers and my internet hookup. I only have the one PC.

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merry keating
shepherdsville, US
Oct 20, 2010 11:12 pm EDT
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Have had NO service in the past month, but only from 6pm til 8am... Hmmm. By some miracle, there is service from 8am EST til 6 pm if you keep re_setting your connection

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Samanchins
, US
Jul 02, 2010 6:30 am EDT

I requested some help in setting up my new Windstream account and immediately after noticed my Alltel account was terminated. Finally got someone (after threatening to file a complaint with the FCC that set up an alias account. Now all works well with the Allel and Windstream addresses.

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Amadeus32245
, US
Apr 13, 2010 6:21 pm EDT

Just want to let everyone know that us that are middle class does not get the same respect as the windstream CEO AND OTHER EMPLOYEES. They have more time than us because the abuse any new and other customers in the windstream. they have no respect and NO FEELING FOR ANY ONE ELSE.

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Karen Roberson 22
Houston, US
Sep 23, 2009 2:44 pm EDT
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I have been charged over 300 dollars by this company due to IDENTITY THEFT, my cousin used my name and social security number and activated phone and internet service in my name once I found out I immediately had the service discontinued.

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3:34 pm EST
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Windstream.net fees & taxes

Do not switch to windstream unless your current carrier also charges outrageous fees & taxes. I made the mistake of switching from time warner to windstream & am now paying the price! They charge me $18.45 (Keeps rising monthly) in taxes & fees on a $49.99 unlimited call plan for phone & internet which is ~37% in taxes & fees. With time warner, I had cable with hbo, internet & unlimited phone for $126.85 & only paid $8.57 in taxes & fees which is less than 7% in taxes & fees. Windstream says the government charges them more in taxes because they are primarily a phone company & charges time warner less because they are primarily a cable company. They are full of bologna & i'm stuck with them for now since I paid $50 for the modem & $64.90 for the install. What a bunch of crooks! They advertise their lower prices & tell you it's time to leave cable yet they make up bogus fees & taxes & get you there. They actually tax & fee you twice as they have two separate windstream companies, one for local calls & another windstream company for long distance calls.

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Darkwingpuck
, US
Jul 15, 2011 2:42 pm EDT

Some simple research will show you that Windstream is telling you the truth. The F.C.C charges a $6.50 Tax on all lines through the phone company, and that's just one Federal tax. You also need to account for state and local taxes, 911 charges, and other fees that the cable companies can avoid. But don't take my word for it, do the research. The average amount of taxes and fees on a phone line is about $14.

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Windstream.net poor internet service

Terrible internet service, half the speed of Time Warner. Terrible customer service. Avoid this provider.

Wayne Gorsek

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Windstream.net porting website

i work at a telecom company with customers wanting to port their numbers from windstream. you should see their scam website . they have it set up you usually will get rejected for anything and everything. we have our legal group gathering data and working the the public utility com to show how awful the website is. no joke. hopefully they will be forced to release numbers legally in a timely manner in the near future my friends.

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Windstream.net cancelled service and still charged!

Watch out for Windstream! I ordered Windstream internet bundled with
Dish network. First they put in the Internet service with the wireless router. It was slow even at 6mbs. They could not find a place to mount their satellite at my residence. Since the Internet sucked and I could not get the satellite, I canceled the whole thing. They sent be a mailing label to return the Wireless Router and we confirmed there would be no charge.
Two weeks later i get a bill for $302.28! I called and asked WTF? They
didn't bother to check that they had already received the router, which they were billing me for. THEN they said I owed for the Internet service that I never canceled!B.S.! If I sent back the router, which they sent me a mailing label for, why do they think I still have internet service ! In the end, I was charged installation and 2 weeks of internet service. I owe $83.00.
I'm now back with Time Warner. Why I left I'll never know.

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Windstream.net poor customer service and rip-off

Recently, my WindStream modem stopped working and a serviceman came out to repair it. This was the same serviceman who originally installed it. After checking the modem, he told me that this particular modem was an old model and he described it as 'junk.' He was very friendly and helpful, and installed the new modem quickly. This newer model worked fine and I had no problems with it.

Later on I noticed that my bill was much higher than it should have been. I wondered what was going on, so I called WindStream and asked a representative. He explained that I was being charged $50 for the new modem. I told him that I was never informed that I would be charged, neither by WindStream nor the serviceman, and I never signed anything agreeing to pay for the cost. He got quiet for a few seconds and responded unenthusiastically "Well, I dunno."

I asked to speak with his manager and after about 5 minutes he came back and said that I would not be able to speak with the manager. He offered no explanation as to why. Frustrated at this point, I told him that I would be canceling the service and returning the modem. I asked him if paying the $50 for the modem, and then returning it, would allow the company to reimburse me for the money. He responded, again completely cluelessly, "I seriously doubt it."

The lack of professionalism is astounding and the fact that they will not return my money after returning their modem is completely ridiculous. I would never recommend this service to anyone.

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Deharris21
North Ridgeville, US
Jul 30, 2012 5:07 am EDT
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Thank you for posting this, the same thing happened to me this weekend. I ended up filling a complaint with the Public Utility Commission Ohio. I am waiting for them to respond. My Modem they gave me was $75.00 and I didn't even know there would be a few. When I called CS they told me that I owned the modem and the one that they replaced, I told them if I owned it why did they not give me the option of keeping the old one...is it because the take them and refurbish them..hmmm, is this why they have to replace so many of them. Like you they did not tell me of a charge, nor did I sign anything stating I agreed to the charge. I am so done with Windstream!

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Windstream Customer 09
Trinity, US
Mar 31, 2011 3:47 pm EDT
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"We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com"

Damn, why don't you send people to [protected] first whenever they have a complaint or problem dealing with the regular, beyond-poor, Windstream Customer Service numbers. Luckily, this [protected] exists. It's just too bad that it takes hours on end to get something actually rectified when it comes to over billing and poor service on Windstream's part. It's just a miracle that there are a few decent people working in the Windstream complaint department and sad that the front line is so devoid of them. Call [protected] if you have a complaint against Windstream. Hopefully, they can help you like they did for me; even thought it took several calls over a couple of months to get Windstream to admit to their mistakes of trying to charge me 59.99 for a service that is advertised at 39.99 by claiming that I live in an area that calls for the higher price. It helps that I called back and recorded the agent quoting the 39.99 price for service in "my" area and neighborhood. Call [protected] if you have a complaint against Winstream for poor service or blatant flash advertising. Again, the number is [protected]. Maybe, this will help others like it finally helped me. [protected]

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11:57 am EDT
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Windstream.net exposed lines and box

They were out 3 weeks ago to replace a neighbors phone line, they cut my cable and my water line and if I was not out there when they were digging again they would have got my sewer line too I had to tell them to stop and call there supervisor to tell him to stop digging and get the ground marked properly. They still did not quit digging and put in a temp line all the way across my drive way to across my neighbors drive and across half another neighbors yard . the box has been left open so kids and animals have free rein, Hell i had to call an ambluance out here just yesterday for an incident and one of the EMS people trip on it. this is unsafe and just waiting for a law suit to happen. The neighbors called them and they just said they were sorry and would try to send someone out Monday. that"s unreal. lots of urgency there!

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3:41 pm EDT
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Windstream.net Deceptive Advertising Practices!

I own a small LLC and have done business with our local carrier (Windstream) up until last year when I ported my local phone number over to Verizon (cellular). At that point I was notified by Windstream that I *might* be responsible for the Yellow Page advertising directly from the publisher. I thought that would be fine at the time.

Several months went by and I thought that maybe they had forgotten about me. However I received a bill one day from "Berry" (whom I had never heard of) for advertising for the past several months. I willingly paid it and have continued to do so until June, when my contract with Windstream had ended (or so I thought). In the meantime, I was never called on by anyone for a renewal in the [protected] publication.

I am continuing to receive invoices for advertising even though the new phone book has yet to come out (as of 9.20.10). I received a call today about my past due balance and was forwarded to a customer service rep who proceeded to tell me that:

1) A corporate decision was made to extend the publication three months (and is allowable by the "contract").
2) Renewals are AUTOMATIC in the NEW directory unless I notify them in writing (and is in the "contract").

I requested a copy of my WINDSTREAM contract to be sent to me so that I can verify the above two points. (I never saw, approved, or signed a contract from Berry). This is actually the second request. I also had requested a copy of the contract around late-August when I received a past due invoice that started showing Late Fees. At that time, the customer service rep could not figure out why I was getting billed for something I wasn't receiving. Oddly enough, she must have not been briefed of the "three month extension" or the "auto renew" contractual items.

Around 9/10/10, I sent a letter to Berry voicing my complaints over being billed beyond June, along with a copy of my phone book that says right on the cover "discard June 2010".

So as of this writing, I await a copy of my Windstream contract from Berry which I highly doubt that they have or will send. If they try to send me a copy of their contract, they won't have a leg to stand on as I never signed anything with them.

Dave Anderson

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Computer Store Retailer
Lexington, US
Jul 12, 2011 4:47 am EDT

Basically the same thing happened to me today. I got my Windstream bill expecting my advertising part of it to be $0. Not only was it not $0 it was $3 more than it had been the past 12 months. I had been contacted by a rep, I told them I wasn't advertising this year and thought that was that. We have 3 phone books in this town, Lexington Ky. The other two books stopped my ads, Windstream just auto renewed mine. The Berry Company does their book. When I called the Windstream costumer service line, they forwarded me to the ads people, , that rep said, all the phone books do auto renew. If this is true why did only Berry enact it. I’m not going to pay, if they take me to court I’d love to see them produce a signed document. I have been in business for 15 years and the phone book reps have always called and we have agreed on an ad and the agreement is recorded.

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ssweets
Winston Salem, US
May 25, 2011 8:56 pm EDT

I agree with the original poster that there should not be an auto renewal feature without it being laid out plainly. I am in the same situation where my 2009 contract has an auto-renew clause. I was WAY behind on the 2009 bills and finally had them paid off, just to start gettting billed a new amount. I started inquiring in January about the bills and it has taken until now for someone to tell me the advertising auto-renews. I thought I was ok because I didn't see the sales guy last year... but apparently I don't need to. I would not have wanted it to renew because I can't pay for it. Even way behind on my payments, they want to keep me? Stupid.

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Clear Conscience
, US
Feb 09, 2011 2:01 am EST

Your situation seems to be lacking some critical information. How many contacts & messages did they attempt to reach you? Often the other side of the situation is that without contact an automatic renewal happens. It is hard to believe that when you knowingly changed service providers & maintained the live business number that your advertising would still be active. If you had no desire to keep you advertising, why didn't you contact them?

B
B
Best Pool Supply
Sacramento, US
Dec 02, 2010 8:14 pm EST
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I did not renew my yellow page ad for the year 2010, however I got a bill, when I called, they said they did an automatic renewal and I am responsible for the billing. This is a scam.

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3:53 pm EDT
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Windstream.net phone calls will not go through

I am trying to dial out and my phone will only give me a busy signal even when I try dialing a cell phone from my land line. I can't even call customer service. I have my receiots where I paid my bills for the last 15 years and was never late. I want an explanation NOW!

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12:57 pm EDT
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Windstream.net stealing and extorting from their customers

I have Windstream broadband and was experiencing a noisy thus slow internet connection.

Windstream tech came out to check Windstream's side of the line and found no problems.

Windstream tech asked me if I would like for him to come inside to determine if there was a problem from within the home.

I asked the tech if there would be a charge for him troubleshooting from within the home. Tech said yes there would be a charge if he came in to troubleshoot so I declined and the tech left.

Well the next bill comes due and there is an additional $50 charge.

A Windstream customer no-service person by the name of Angel at ext. 2712 answered my next call. I simply asked to be provided with the written policy detailing the justification for the $50 service call on my bill. Angel indicated there was no written policy detailing why I was charged $50. I then said that I will not pay an arbitrary charge. I also said that I will not continue to do business with anyone that robs their customers. Angel then said she would be happy to send me to the person responsible for disconnecting customers. Of course I will be leaving Windstream but I pressed the written policy once again. I demanded to be sent any written information that could possibly express the rational for the charge. Angel insisted that there was no written policy specifically providing for the charge on the internet or anywhere else but that she would have her manager email me "info" within the hour.

An hour has gone by and no written policy justifying the charge has been emailed.

Windstream is criminal. Canceling my account shortly.

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Update by nobodyimportante
Sep 28, 2010 7:17 pm EDT

I have already attempted to resolve this issue with a Mandy Fulbright at : mandy.fulbright@windstream.com.

Why should I call Windstream and waste my time again?

The following was written to her on 9/13/10 with absolutely no response:

Thank you for responding Mandy. I did not think I would get a response in light of Angel's unprofessional behavior. Angel really should consider another line of work outside of customer service. I would think that Angel would do marvelous in Windstream's cancellation department. Forward my recommendation to the executive level.

I am now in "fact finding" mode regarding this $50 charge. Hereinafter, I will refer to the "policy" as being understood to mean, "A minimum non-recurring charge will apply for each repair visit to a customer's premises where it is determined that the difficulty was due to a condition in the customer-provided equipment. ".

1. Exactly where did you acquire this policy information you have sent me? You have not cited a source.

2. Has this policy be made publicly available so that customers can make informed decisions regarding line checks?

3. When did this policy go into effect?

4. Why have I never been made aware of said policy by mail, email, or from the CS rep that arranged for a lineman to check Windstream's LAN line to my home?

5. Perchance you could show me how Windstream has in good faith attempted to make me aware of said "policy".

6. Can you provide me with the contract or the terms and conditions I signed prior to the service call in question and agreeing to the following condition? :

"A minimum non-recurring charge will apply for each repair visit to a customer's premises where it is determined that the difficulty was due to a condition in the customer-provided equipment. "

Your answers to these questions will better help me to understand my obligations regarding this instant matter.

Your help will be greatly appreciated,

Dan

PS

You should be aware of what the ongoing Windstream customer service failure looks like. Please peruse the following sites and remember that these complaints are at most 1% of the total:

http://www.complaintsboard.com/?search=windstream&everything=Everything

http://www.measuredup.com/company/windstream-3262

http://search.complaints.com/search?btnG=Search%2BComplaints.com&output=xml_no_dtd&sort=date%253AD%253AL%253Ad1&client=complaints&oe=UTF-8&ie=UTF-8&proxystylesheet=complaints&site=complaints&q=windstream&x=0&y=0

http://www.customerservicescoreboard.com/Windstream

http://www.consumeraffairs.com/cell_phones/windstream.html

http://gethuman.com/search/?cx=partner-pub-8173329581655500%3Adgcgub-5uj1&cof=FORID%3A9&ie=ISO-8859-1&q=windstream#941

http://www.pissedconsumer.com/?option=com_search&Itemid=38&searchword=windstream&go=

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Gary101wa
North Franklin, US
Apr 21, 2012 12:25 pm EDT

I just had worse experience with windstream I have only been getting .39 mbps on my internet speed test. I also have tested other ways like fastest download has been 50kbps which is super slow like dial up speeds this is dsl anyways i called people were rude and even hung up on me. Suddenly 2 windstream vans come act like they are helping and turn my phone and internet completely off and left this is on a friday leaving me with no chose but to go monday and get time warner I will also break all equipment they provided I paid my bill on time never been late over 300 dollars a month for my ### bundle and they do me like this I typed this using my virgin mobile 3g which is been faster than windstreams dsl sad can't even play my battlefield online I hate windstream everyone should leave them customer service is everything besides comcast is faster google it.

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Windstream.net unauthorized billing for third party

Windstream has billed me the last two months for Laurentel. I have never had a business transaction of any sort with this company, and have never been approached by Laurentel for any sort of transaction. In fact I never knew they existed until they placed a monthy fee of $8.23 on my windstream bill. I called windstream customer service and was told by Mike that there was nothing that windstream could do and if I didn't pay the$ 8.23 I would be billed for the same thing next month unless I could get a refund and have it stopped by Laurentel myself. I don't understand why windstream would steal from their customers for Laurentel. They must be getting a good percentage of what they collect for the third party billing.

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Windstream.net transfer service

Windstream had messed up my service during transfer from one address to another address, how hard is that to do! I had all my services bundle, and they were to transfer all, they had messed it up and debundled my package with Dish, I have always payed my bill, did not receive bill untill one month into new home, then came the bill 370.00 because windstream debundle my package with dish so know I have been told that I have to pay for Windstreams mistake, THIS IS WRONG!

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Windstream.net Customer Reviews Overview

Windstream.net is a popular internet service provider that offers a wide range of services to its customers. The company has received mixed reviews from its customers, with some praising its reliable internet speeds and excellent customer service, while others have criticized its high prices and occasional service outages.

One of the most significant advantages of Windstream.net is its fast and reliable internet speeds. Many customers have reported that they are satisfied with the speed and consistency of their internet connection, which is essential for streaming, gaming, and other online activities.

Another positive aspect of Windstream.net is its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any issues they may encounter. Customers have praised the company's prompt and helpful responses to their queries and concerns.

However, some customers have reported occasional service outages, which can be frustrating for those who rely on their internet connection for work or other important activities. Additionally, some customers have criticized the company's high prices, which can be a significant barrier for those on a tight budget.

Overall, Windstream.net is a reliable and trustworthy internet service provider that offers a range of services to its customers. While there are some drawbacks to the company, such as occasional service outages and high prices, the company's fast and reliable internet speeds and excellent customer service make it a popular choice for many customers.

Windstream.net In-depth Review

In summary, Windstream.net is a service provider that offers various internet and communication solutions. While I cannot provide specific details on all aspects, I will share what I know and my impressions of their services.

Company Overview

Brief History: Windstream has been around for some time, providing internet services to many customers.

Services Offered: They offer high-speed internet, phone services, and TV bundles.

Areas of Operation: Windstream services are available in select areas, mostly in the United States.

Service Packages

Internet Plans: They have a range of internet plans to suit different needs and budgets.

Bundle Deals: Customers can save money by bundling internet with phone and TV services.

Business Solutions: They also provide specialized services for businesses.

Pricing and Value

Cost Comparison with Competitors: Prices seem competitive, but it depends on the area and available promotions.

Contract Terms and Conditions: They offer various contract terms, some might have longer commitments.

Discounts and Promotions: Occasionally, they have special offers for new customers.

Customer Service Experience

Responsiveness: Customer service is quite responsive based on my experience.

Support Channels: They offer phone, email, and live chat support.

Resolution Efficiency: Issues are generally resolved in a timely manner.

Internet Speed and Reliability

Advertised Speeds vs. Real-World Performance: Sometimes there is a difference, but it is not too bad.

Uptime Statistics: They claim high uptime, but actual performance can vary.

Network Coverage and Consistency: Coverage is good in serviced areas, but consistency can fluctuate.

Installation and Setup

Ease of Installation: Installation process is straightforward.

Professionalism of Technicians: Technicians are professional and helpful.

Equipment and Setup Costs: There might be fees for equipment or setup, depending on the plan.

User Experience and Interface

Account Management Portal: The online portal is user-friendly and easy to navigate.

Mobile App Functionality: They have a mobile app that is functional and convenient for managing services.

Online Payment Options: Making payments online is easy and secure.

Additional Features and Benefits

Security Offerings: They provide some security features to protect customers' data.

Email Service Quality: Email service is reliable with basic features.

Cloud Storage and Backup Options: There are options for cloud storage and backup, which are useful for businesses.

Customer Feedback and Reviews

Customer Testimonials: There are mixed reviews, with some customers very satisfied and others less so.

Common Complaints: Some complaints about service interruptions and customer support.

Overall Satisfaction Ratings: Ratings vary, but there are many positive comments about their internet speed and reliability.

Business Solutions and Services

Dedicated Business Internet: They offer dedicated internet services for businesses that need reliable connectivity.

VoIP and Unified Communications: VoIP solutions are available for businesses looking for modern communication tools.

Managed Network Services: They provide managed services to help businesses with their network needs.

Policy and Contract Details

Cancellation Policy: Cancellation policies are in place, but specifics depend on the contract.

Early Termination Fees: There may be fees for early termination, which is standard for the industry.

Service Level Agreements (SLAs): SLAs outline the expected performance and uptime for business services.

Environmental and Social Responsibility

Green Initiatives: They have some initiatives to reduce their environmental impact.

Community Involvement: Windstream is involved in community projects, which is commendable.

Corporate Social Responsibility Efforts: They engage in CSR efforts, but specifics are not detailed.

Final Verdict

Pros and Cons Summary: Pros include competitive pricing and reliable internet service. Cons are occasional inconsistencies in service and customer support complaints.

Recommendations for Specific User Needs: Good for users in their service areas looking for bundled services. Business solutions are robust for small to medium-sized businesses.

Overall Rating: On a scale, I would rate them above average, considering the balance of price, service, and features.

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- Provide detailed information about your experience with Windstream.net. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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