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3.8 182 Reviews

Windstream.net Complaints Summary

56 Resolved
46 Unresolved
Our verdict: While Windstream.net has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Newest Windstream.net reviews & complaints

ComplaintsBoard
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1:05 am EDT
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Windstream.net sevice loss during the rain

everytime that it rains we've lost internet connection or it gives us about a few minutes of service every twenty minutes or so. Recently it's gotten so bad that we've lost internet service and the phone all together during the rain storm. Obviously it's something to do with the connection outside of the house, but the tech told us that it wasn't when he came to our house when it wasn't raining. I plan to demand help with our service but we shouldn't have to demand it four times.

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mwgray
Moravia, US
Nov 24, 2009 7:14 pm EST

Next time it rains have your tech use an ohm meeter and look for shorts, crosses, or grounds. Each can effect connectivity and dial tone. Check you phone for a hum, static, crackling and popping and let him/her know what is going on. The problem likely dried up before he got there so call as soon as possible when the trouble returns. It may take a couple of visits but continue to call until it's fixed.

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6:28 pm EDT
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Windstream.net slow

Ever time you call nothing is done, only later to find out that you have been lied to to just get rid of you. My computor takes no less than 15 seconds at the very best to change pages, with 50% of the time never at all. Is there not a no way something can be done. I pay for extra fast and it is not at even extra slow speed. I am being told that it is being worked on, it will be a certain time I should see a difference, and when you call back in a week they denie having ever recieved a call, and ask what are you talking about, no one ever called and we never recieved a complaint. no one here by that name, you must have complained to some one that wasn't even related to windstream as if I was so stupid that I called Kentucky fried chicken and complained to them not us, when they answer as windstream? This is the most crazy out fit I have ever dealt with. HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP! PLEASE!

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Sliverqueen
Benton, US
Jan 13, 2010 12:56 am EST

Windstream doesn't offer service in Louisiana.

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5:32 pm EDT
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Windstream.net poor service

Windstream service is getting worse by the day. Can not seem to get any service or help from anyone. People i do get to talk to can't speek english. Why do i have to talk to someone in India to get proplems solved?

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Marilyn Watkins
,
Oct 10, 2007 12:00 am EDT

My friend signed up for windstream Sept.5th and has had no service. She need help. She cannot get on Internet. She is still being Billed.

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DaleMitchell
, US
Aug 06, 2015 11:34 am EDT

I have had Windstream for about a year. First off I was paying for 16 meg service and was only get speeds around 400kb max for downloads. About a month ago they upgraded the lines to fiber optics when actually got my speeds up the 16 megs. HOWEVER, my internet has been down at least4 times in the past 4 weeks. The service technician for the first call came 3 days after the promised time. Every time I called I was told he should be there today and he never showed up. I took off work at least 2 of those days thinking they would be there. Since then I have lost my connection 3 more times and each time the person on the phones says its the line and they have to send someone out 3 or 4 days from that day. This is completely frustrating. I keep having the same issue over and over and apparently no one knows how to fix it where it will not continue to happen. They are lucky because I don't have cable as an option where I live or I would have jumped ship a long time ago...

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Gennie mae Smith
,
Sep 26, 2008 10:50 am EDT

My bill has been more then was explain to me it would be. The bill was suppose to be 67.00 for six months then go up ten more dollars afterward. However I have been paying from 85.00 for six month since the purchase. This month it is 103.06 and I can't figure out why. Since I have been paying already more then what was stated I am sending only the 67.00 the original quote.

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Victoria Lacy
,
Jun 19, 2008 2:25 pm EDT

I have spent three days trying to get my e-mail fixed. This is absurd, and Windstream needs to be dealt with harshly. I am not the only one, I have spoken to several individuals that are totally disgusted with the unacceptable or lack their of service and resolution to internet problems.

I am sick of speaking or trying to speak to individuals with broken English speaking skills in India. I am demanding satisfaction and will deduct daily charges for service I am not getting.

Disgusted and Mad,
Victoria L. Lacy.

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Doris Franklin
Moody, US
Dec 09, 2012 11:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

Called In September to turn off caller ID, etc. on regular phone line. It was finally turned off in December. Ordered wireless router last week, called yesterday they have no record of my order. I am fed up with this company! The foolish people I have talked with have no IQ more than a worm! I have been a customer for six years, never been late on payment of a bill which always too high ! I I am very upset!

Doris Franklin
1299 Washington Dr.
Moody, AL 35004

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Windstream Customer Service
, US
Mar 16, 2010 6:39 am EDT

We are sorry to hear of your recent Windstream experience. All of our Customer Service Centers are located in the United States. We take matters like yours seriously and want to resolve your issues. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

JGraceyStinson
JGraceyStinson
Orillia, CA
Jul 30, 2009 7:18 pm EDT

I don't know anything about windstream, but service is pretty much the same with many companies now. Outsourced to a place whose people speak english so badly most people can't make heads or tails of it. I feel your aggravation.

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Sourpuss
,
Aug 02, 2008 10:20 am EDT

Windstream should make no claims about good or even acceptable customer service. I have reached this opinion based on how Windstream has treated me over the past 8 days.

Contact with Windstream on 7-25-08
I called my local Windstream office to see about telephone and internet service. I gave the lady my information (name, address, cell phone number, etc) She read back the information with the wrong street name. I corrected her saying it was South not West. She told me that someone would call me on 7-28-08 with my new phone number and scheduled installation date and time. As I work via the Internet, I will have to delay working for one week and take a loss of $1000 wages.

7-28-08
I did not receive a phone call from Windstream.

7-29-08
I went into the local Windstream office. The lady couldn't find my information in the computer. Finally she found the handwritten form in a cupboard. She wrote my phone number and installation date (8-1-08) on a blue post-a-note and gave it to me. I asked what time on the 1st would the technician be out. She said "Oh, they will call you before they come out". Then she verified my cell phone number.

8-1-08
Ok I have planned my whole day to be home and available for the Windstream service technician. At 2pm, I call the office wondering if the tech is coming or not. The lady tells me that they work until 7pm and yes the tech will be out. She doesn't verify any information like name, address or contact number.

8pm on 8-1-08
No technician, no phone call from the technician or the Windstream office. I contact the repair department as they are the only ones available. The lady there informs me that I am not in the system and would have to contact the business office on Saturday morning between 8 and 5 EST.

8:15am EST 8-2-08
I call the phone number I was given by the repair representative and get a recording that tells me I need to call back during business hours. So I call repair again. The lady there tells me I have to wait until 8am my time (MT) to reach the business office. So I go to Windstream.com. There it says that the business office is open from 8:30 to 5 Eastern. By now it is 8:40 Eastern. So I call the business office number again. I still get the recording that I need to call back during business hours.

So I call repair again. I ask to speak with a supervisor. I explain to the supervisor that I am very upset and I really need to contact the business office. She places me on hold while she gets someone from the business office on the line. The person from business finally finds my installation information. He is upset with me because I don't have the work order number. I was never given a work order number.

Finally he finds my information and tells me that I gave them the wrong address so my installation was placed on hold until I contacted them. He informed me that it was my fault that the tech was sent to West instead of South and that I would just have to wait until the next available time for installed. I asked him why the technician had not called me when there was a problem; he said "We don't do that. We wait for the customer to call us when we don't show up."

I went to where I had Internet access to look up the corporate information for Windstream. I find [protected] is the main office number. I call it and as I expected, got a recording. The male voice said to leave a message and someone would return my call during the next business day. Then a female voice says "This number does not accept messages".

So the poor communication and customer service starts right at Windstream corp headquarters.

So here I sit waiting until 8-8-08 sometime between 8 am and noon to maybe, possibly, have a technician appear to install my phone/internet service. I wonder if Windstream will reimburse me for the second week of lost wages or even apologize to me for the physical and emotional stress their poor customer service has caused me.

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maria garcia
,
Jan 09, 2008 6:12 pm EST

Windstream is the absolute worst and Alltel isnt far behind. I had the same problmeas others have mentioned here. I was billed after my services were disconnecte. I was billed when I had NO service. I called customer service and was bullied and threatened there.

Now, I make a concerted effort to tell everyone I can that they will be robbed by Windstream. I filled out a complaint form against them with the FCC and havent heard from them. Recently, AOL was fined millions for ripping off their customers the same way. There has to be a way to stop them from this. it is fraud and theft. Ordinary people like us would have been arrested and charged with a crime for similar actions. Spread the word, cost them customers, then they might shape up.

ComplaintsBoard
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4:11 pm EDT
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Windstream.net non published number

For three years I have been paying for a non published phone number. But to my surprise, it is published in the AT&T phone book, which 9 out of 10 people use here. So whats the point! I am paying for nothing. I called windstream. They told me it is not published in their phone book. OK. But most people don't use their phone book. I was always under the impression it was not to be published in any phone book! I wanted credit back for the 3 years. They said no of course. I called AT& T. They told me Windstream is reponsible for letting them know what phone numbers are non published ones so they would not print them! Windstream on the other hand tells me they are not responsible! So who is right? I will get to the bottom of this! SO if you think you have a non published phone number, dont count on it!

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Windstream Customer Service
, US
Jul 15, 2009 10:48 am EDT

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issueconcerning directory listings. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EDT. You may also email us at icanhelp@windstream.com.

ComplaintsBoard
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4:13 pm EDT
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Windstream.net transfer phone number

I wanted to transfer my phone number to T-Mobile Home phone service through my ISP. I stopped using Windstream as an ISP because of them being unreliable and always blaming my equipment for the problem. It seems that to do this, you have to allow your mobile phone co. to make the request even though it's your number and has been for over 20 years.
So, I did this on 5/30/09.
The request was rejected by WS because some of the information they require was wrong or missing. On 6/11/09 another request was sent to them by T-Mobile. Rejected again on 6/18 for the same reason even though I called Windstream to find out exactly what was needed and the person with whom I spoke guaranteed me that the information submitted was correct. On 6/25, the 4th request was sent and finally was ok'd.
On 7/2, the transfer was finally done---- but only half way. The land line is still active and all calls made from any other WS number come in on that line. All other calls come in on the VOIP line. WS says that it will be Monday, 7/6 before that problem goes away.
Folks, that's 36 days to get those idiots to make a simple transfer. I have filed a complaint with the FCC. I also told them that if I owed them any money, they could whistle Dixie for it---- These are the very same folks who "give" you 100 minutes of long distance with a bundled phone bill and then if you make just one short call, it winds up costing you $8 with all the access fees and taxes.
Perhaps had they provided service that was decent, people wouldn't be bailing dropping them for VOIP and cellular options. Do they seem to give a crap?--- hell no. Will I help them lose customers?-- Damn right!

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Harsh Realities
Harsh Realities
A Beach City, US
Jul 19, 2009 1:50 pm EDT

File a complain with the "public utilities commission"

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1:17 pm EDT
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Windstream.net constant calls from telemarketers

We are constantly receiving telemarketer calls during the day and
night. I put my name on the not to call registrar but this didn't help.
I called windstream and they stated that if I pay them 4.99 a month
that all of my telemaketing calls would stop. I agreed to the charge
but I am still getting telemaketing calls. I feel that this company is
working with the telemaketers so that they can increase their telephone
bill charges.

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windstream employee
tampa, US
Sep 07, 2009 2:07 am EDT

This notice is the reason that I am pushing to sell all of our stocks and mutual funds holding your stock. This individual solicits over the phone bundle services for your company and represents you company in a way that does not help your BRAND>

Subject: Telemarketer harassment and statue 501.612 section C

I have been harassed for the last six months by ONE TOUCH DIRECT LLC out of Tampa Florida and during my research I found that Ron Benson the owner of the company was involved in some security fraud in Arkansas. Please tell me that this is just an oversight. I have done further research to find out that he has changed company names 4 times in the last 7 years and currently he and his company are violating laws and rules to protect citizens in the great state of Florida. Please forward this to the person that would be able to investigate and or prosecute this individual.

The Florida statue specifically states that “ had entered against him or her or any business for which he or she has worked or been affiliated, an injunction, a temporary restraining order, or a final judgment or order, including a stipulated judgment or order, an assurance of voluntary compliance, or any similar document, in any civil or administrative action involving racketeering, fraud, theft, embezzlement, fraudulent conversion, or misappropriation of property or the use of any untrue or misleading representation in an attempt to sell or dispose of real or personal property or the use of any unfair, unlawful, or deceptive trade practice” RON BENSON should never have been licensed.

Also below is a list of violations to Florida State Law as well as Federal trade laws and Federal Communication Commission rules.

Abandoned Calls

The Amended Rule expressly prohibits abandoned calls, which are defined as

Any call in which the telemarketer does not connect the call to an operator within

Two seconds of the consumer’s completed greeting.

A telemarketer must:

• Employ technology to ensure abandonment of no more than three percent

Of all calls per day, per campaign;

• Allow the phone to ring at least four times;

• Play a recorded message with the seller’s name and telephone number if

An operator is not available within 2 seconds of the consumer’s completed

Greeting. This message must comply with applicable federal and state

Laws governing the use of recorded messages; and

• Retain records demonstrating its compliance with these requirements.

Company-specific DNC lists

In addition to complying with the National DNC list, companies must establish

And maintain company-specific DNC lists and may not call consumers on this list,

Even during the 3 and 18 month exception periods described above. Publishers

Must also ensure compliance with the company-specific DNC list by

Telemarketing agents working on their behalf.

Caller ID

Telemarketers are required to transmit their telephone number and, where made

Available by the telephone carrier, name to any caller ID service used by the consumer. The telemarketer may transmit any number associated with the

Telemarketer that allows the called consumer to identify the caller.

ComplaintsBoard
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10:51 pm EDT
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Windstream.net no rebate

I have a bundle with Windstream communication which is phone, enternet, cable
at the time I had the enternet service added I was given a form to send in for a $50.00 rebate, still waiting I have reiceved 3 bills which have been paid But I'm still waiting.

Ginger Foxworth
[protected]

Thank you

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Windstream Customer 09
Trinity, US
Mar 31, 2011 3:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

"We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com"

Damn, why don't you send people to [protected] first whenever they have a complaint or problem dealing with the regular, beyond-poor, Windstream Customer Service numbers. Luckily, this [protected] exists. It's just too bad that it takes hours on end to get something actually rectified when it comes to over billing and poor service on Windstream's part. It's just a miracle that there are a few decent people working in the Windstream complaint department and sad that the front line is so devoid of them. Call [protected] if you have a complaint against Windstream. Hopefully, they can help you like they did for me; even thought it took several calls over a couple of months to get Windstream to admit to their mistakes of trying to charge me 59.99 for a service that is advertised at 39.99 by claiming that I live in an area that calls for the higher price. It helps that I called back and recorded the agent quoting the 39.99 price for service in "my" area and neighborhood. Call [protected] if you have a complaint against Winstream for poor service or blatant flash advertising. Again, the number is [protected]. Maybe, this will help others like it finally helped me. [protected]

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bds1977
Leitchfield, US
Jun 10, 2010 11:07 pm EDT

I send my rebate 11-19-09 I call and they said I was to late to get my rebate . It is not over date if windstream would send it out like they said they would I been waiting for some money on my rebate .I a agree to pay my bills So why don"t windstream keep their side of their agree and pay the rebate I want to know something

Brenda

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dianelasvegas
Hastings, US
Nov 01, 2009 11:23 am EST

try these phone numbers to call. WINDSTREAM ACTION LINE UNRESOLVED COMPLAINTS [protected]. [protected]. the managers name is BRAD HEDRICK. ITS IN THE FIRST COUPLE PAGES OF THE NEW PHONE BOOK that is now in such tiny print. They refused to give me a regular phone number about my complaints on not being told my modem is $100.00 so that my bill is (was) $223.00 not the $49.99 . THE FCC YOU CAN ALSO CONTACT> good luck diane

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belljenny31
Shepherdsville, US
Aug 13, 2009 4:59 pm EDT

i have windstream internet and i sent in the 50 dollar rebate and the 2 50 dollar gift card for sending 2 people to u all the modem rebate i sent it a while back i should had got it by now and the gift cards i should had already recived already but i havnt could you please get back in touch with me my email address is coffmanj14@yahoo.com thanks mrs coffman

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unsatisfied
monticello , US
Apr 22, 2009 1:49 pm EDT

i have phone and internet service from windstream was promised a 50.00 rebate and its been over 6months and i still haven't received it...

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Windstream Customer Service
, US
Apr 10, 2009 8:38 am EDT

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue concerning your modem rebate. Please contact our Comlaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EDT. You may also email us at icanhelp@windstream.com.

ComplaintsBoard
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3:50 pm EDT
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Windstream.net 8:55 p. m. door-to-door sales

Last nite, 3/17/09, I received a knock at my door at 8:55 p.m. 8:55 p.m.! It was a Windstream sales person (contract, no doubt). The information on their sales card was I assume legit Windstream. What made me nervous was the number on the doorknob sales material I asked for -- they didn't offer -- was an Akron, Ohio phone number, identified online as a cell phone.(330) 524-****. I was just upset all night, browsing the net to see if this was some sort of scam.
Finally, I found an ad through Craigslist for a company that handled Windstream's door-to-door sales. Tried to look up the business online and found nothing. I'm assuming that's who these contract people work for, if not some other "business."
Called Windstream's main sales office here in town today, Wednesday, and they said that Windstream does have contractors that go door-to-door, but it wasn't normal business practice--according to the guy i spoke to on the phone--to do this at 8:55 p.m. My poor neighbors were hit at 9:00 p.m. and later. (however much later, I don't know for sure)

So...my main complaint is Windstream has these people that are knocking on doors so late at night to sell phone/internet, phone/internet/Dish Network. I just had to vent and fortunately I found this site.
Thanks for listening...

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Update by Selling what at this hour?!
Mar 18, 2009 3:52 pm EDT

already stated

Update by Selling what at this hour?!
Mar 18, 2009 3:52 pm EDT

Addendum: The young sales rep was polite and courteous, despite the late hour...

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pissedatwindstream
Lexington, US
Aug 04, 2009 5:30 pm EDT

I get knocks on my door from Windstream employees at a minimum of once a month. Sometimes as frequently as once a week. And often times it is while I'm trying to eat dinner or my dog is taking a nap. It really makes me mad to see that its them every time. And when they wake up my dog I get really pissed because she is going nuts thinking that we have company when its just some idiot trying to sell me something that I don't need or want. This has been going on for over a year now. I usually don't even bother answering the door anymore. I would estimate that I've had 20-30 door knocks from them in the course of the last 12 months. Nobody else knocks on my door that much, so why is Windstream doing it? I'm seriously considering posting a sign outside my front door that tells Windstream employees to F-off unless they want me to start answering the door with a shotgun. Thats how ridiculous this is.

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Windstream Customer Service
, US
Mar 20, 2009 12:54 pm EDT

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue with the door to door salesperson that came to your home. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

Thank you
Mollie Chewning
Windstream Communications

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3:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Windstream.net outsourcing help desk

Apparently I had hit the two or three digit code that blocks incoming calls. When I called my daughter she told me that was a message that I was not accepting incoming calls. I called the help desk after hours and a person with a heavy Indian accent answered. I told him of the problem and asked how I could find out the number to negate the message. He told me he would send a repairman out sometime the following day. I told him I did not need a repairman, only the number to reinstate my phone. After his repeating over and over again that he could do nothing but send a repairman out, I blew it and really told him off. I called back using a different number and an American woman answered. After I explained the problem she suggested I try two numbers and if that did not work to call back (very polite). As it turns out, it did not work and I had to call back again. This time the person gave me the right codes to re-open the line. I had explained to the Indian that I needed the line in case of an emergency. As it turned out my daughter called at 6 AM and aid get over here right away. I have to go to the hospital and I need for you to take care of Sean (her son). If I had listened to the Indian I would have never received the emergency call. We need to stop outsourcing help desk. It appears that 90% of the time they are clueless and very rude. The calls outsourced to Manila are an improvement over India.

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Stephen T
Harrison, US
Oct 10, 2009 2:23 am EDT

OMG! First of all it is NOT outsourced...it is in Florida. 2nd if you have a problem with people that are from another country you are racist. Repair for phone is open 24hrs X 7 days including holidays...I bet you can't say that for your job. Do you work around the clock? I bet not. They put in overtime & still have to listen to your screaming & do it politely. YOU are the one who entered *77 to block calls, so enter *87 to unblock them...what an idiot you are for blocking your own phone from your daughter's obvious PRIVATE line she is paying for. AND they don't send a repairman out to fix a FEATURE that YOU activated...it was done from your phone so undo it from your phone...STUPID!

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1:53 pm EST
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Windstream.net phone

After posting about Windstream, I recieved an email from Windstream requesting to review the circumstances surrounding the complaint.
Guess what ? Over 2 weeks, still NO reply.
This is a prime example of de-regulation on our governments part.
No accountability of large corporations in regards to charges, services etc...
All of us need to take a proactive part in consumerism related to basic services that are provided by mega corporations.
Kill their services off one by one --dont let them bully you--cancel them and then you will realize that their service was not something you couldnt live without, @ some point they are going to get the message.

Read full review of Windstream.net and 1 comment
Update by Mrs C
Jan 08, 2009 9:46 am EST

Sent: Mon 1/05/09 5:02 PM
To:
Nearly 7 weeks later
AND THE SAGA CONTINUES-WINDSTREAM-PLEASE GET SOME HELP FOR THE PEOPLE WHO ARE STILL CUSTOMERS OF WINDSTREAM, UNLESS OF COURSE YOU ARE GOING TO SEND ME A FINAL BILL WITH ALL OF THE EXTRA CRAP CHARGES REMOVED ! Tell your telemarketing company goodbye and go to a more reputable marketer and maybe you will retain the customers you have now.

Ms

I am sorry for the delay in responding. I did not receive a notification from the complaints board I had a reply.

I reviewed the phone number you gave me. I can have our telemarketing company pull the phone call records to review any wrong information given to you. I show the account was set up with Unlimited long distance on 10/13/08 and then changed to our Flex 100 Package on 10/20/08. You did have additional charges for your Ring Plus number and Non Published charge. We do not have contracts, therefore we could have switched your service to any plan we offer. I would like the opportunity to resolve your complaint. Please feel free to reply or call me. 8:00am-5:00pm EST Monday - Friday.

Thank you, again I am sorry for not responding to your email sooner.
Mollie Chewning
Executive Customer Relations
Windstream Communications, Inc
[protected]

Update by Mrs C
Dec 26, 2008 2:08 pm EST

Windstream Service
December 15, 2008

Mrs C -

I work for Windstream and would like the chance to review your issue and come to resolution. I am sorry for any inconvenience caused.

Feel free to email me back with a way to reach you or give me a call at [protected].

Thank you
Mollie C
Windstream Communications

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Connie Savage
Tompkisnville, US
Aug 20, 2013 7:43 am EDT

Mrs.CS
I'm another phone user that is constantly being lied to and get no service. Phone has been out of service since 8/4/13 and everytime I call I get the run around - first they told me it will be 8/26 then 8/18 then 8/10 between 1-5 someone would be at my home. No one has contact came by to this day 8/20. I called again yesterday 8/19 and they told me it would by 9/5. I also told them
my mother has a pace maker that it connected to the landline phone and we can't call it in to physician due to this issue.
It is very obvious that the company doesn't give a you know what about the people only getting their money...
I'm sick of this run around and control that is given to companies like Windstream.

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3:49 pm EST
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Windstream.net phone charges

I was a customer of Alltell . I recieved a sales call from Windstream telling me about all of the available plans .
I was told I could add long distance for an additional $5.00 mt . I said great do it, not knowing alltell was being absorbed by Windstream. Needless to say I recieved a bill for an additional $45.00 mt. Called Windstream, Mam it looks like you ordered several different services, we wnt over everything for 1/2 hour and rep was supposed to fix everything to reflect my original order. This month I recieve bill for increased amount . Call, call, call . We cant change anything, we cant reduce your bill, we cant change your service plan, yada, yada, yada.I look for another carrier, no provider for this area, no provider like vonage to use sattelite internet service with phone . I decided that I will not pay 90.00 mt for a land line.
Windstream you can kiss my ### goodbye, I can use my cell and I can use Microsoft office to fax when I need to . Thanks Windstream for the opprotunity to educate the public, we dont need you !

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Update by Mrs C
Dec 26, 2008 2:12 pm EST

Did you get the email that looks like the above.
I am glad you cancelled, I hope that more people get the message, I am linking this site to my many web domains and I am hoping to spread the word about the way Windstream is conducting business.

Update by Mrs C
Dec 26, 2008 2:07 pm EST

Windstream Service
December 15, 2008

Mrs C -

I work for Windstream and would like the chance to review your issue and come to resolution. I am sorry for any inconvenience caused.

Feel free to email me back with a way to reach you or give me a call at [protected].

Thank you
Mollie C
Windstream Communications

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rgc
Cecilia, US
Dec 14, 2008 12:12 am EST

Last month I received a bill that had an extra $15 tacked on for long distance, which I didn't even use long distance because of my cell phone. I called and found out that they had started this monthly plan which "charges you unlimited long distance" for 8.23 a month. I said I want this cancelled. I did not ask for it in the first place! The
This month, I received a bill that has 127 minutes of a call to minnesota -- I don't even know anyone in Minnesota and if I were going to be on the phone long enough to speak to someone long distance, I would use my cell phone! Now, I'm really mad.
If that 8.23 month was for "unlimited long distance" then why am I being charged for this Minnesota call I didn't make in the first place. I was also billed the 8.23 this month, so I had almost $30 of long distance charges that I didn't even make! Now, I'm so pissed I am going to cancel my service. I don't need a landline. They can go f*** off.

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7:34 am EST
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Windstream.net cancelation of package deal, uninformed

My name is Garrett Wells, Iam a windstream cust.In sept.of 2008 I purchased a package deal thru windstream(phone service)which included dish network services.I was preapproved over the phone(recorded conv.)so windstream set me up with my package deal which included phone service, a computer, internet hookup&dish network services for a set fee of 89.99 a month.I received my first bill, which I payed in sept.and continued to recieve bills each month, and payed them all on time.Then in oct.I received a seperate bill from dish network saying that none of my bills has been payed since receiving their services, which was part of my original contract with windstream.And if i did'nt pay it in approx.3 to 4 days that my satellite services would be terminated.So I started calling windstream&dish network to find out why I was receiving 2 seperate bills, and what happened to my package deal.Well I spent 2 days on the phone and was told that my bundle package had been debundled back in sept.which is fine because dish network disqualified me because of, I guess my past credit.But thru windstream I got my sat. services installed according to my contract.I was never informed of the debundling of my package deal from wind stream, and dish never informed me that they would still offer me services seperate from windstream, no letter of notice or phonecall or anything informing me of these changes.Now I have 2 seperate account#'s, one from windstream&one from dish network, which neither matches the original account# I was given with my package deal.So now dish network is charging me 233.00 or discontinue my services or pay them 77.00 to keep from loosing my services.And windstream is charging me approx.65.00 a month to keep their services, so without my knowledge my package deal has been terminated, I've been given 2 seperate account#'s and am expected to pay each company seperate or lose both services, The total amount I am expected to pay is double the price of my original payment plan.I have to keep my windstream account because I am in a 2 year contract with them, which is fine, I want to keep all of my services and get rebundled so I can keep my original services&monthly charge for my original package deal.If not I can't afford both services seperately, and if I don't pay these bills it will go against my credit and I won't be able to purchase any phone service or sat.service because when they do a credit check on me these outstanding bills will show up.I feel that I have abided by all the rules given to me thru my original deal and don't see where I should be responsible for any other payment than what was on my original contract.I would like some prof.advise on how to handle this matter and the parties responsible for this major inconvinience be held accountable for payments to dish network.I feel that none of this is my fault, ihave met the requirments that was presented to me over the phone by a windstream rep.I am a very dissatisfied customer, and feel that I have been treated very unfairly and will not stop persueing this matter, no matter what it takes.I don't mind paying for my services, but not under these circumstances, I have searched the internet and found info. that these package deals are a scam and alot of people are complaining.So please respond to my complaint and assist me in resolving this problem, If not I will have no T.V.services and a bad credit report.My email is wells.garrett6 AT gmail.com, my home phone is [protected], my cell# is [protected], my name is garrett wells, your cooperation in this matter would be greatly appreciated... Thank You.

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rainesalatte
, US
Nov 10, 2009 8:06 pm EST

Windstream is doing the EXACT same thing to me now. They claim that my service was unbundled because I was an Alltell customer and didn't qualify! I HAVE NO ALTELL SERVICE! At any rate, I did not request that my account be unbundled and I was NEVER notified that it had been. Then all of a sudden my Dish network gets cut off and next thing I know, I get a bill for $183.00, despite having paid the bundled amount ALL THIS TIME.

Of course, you can't get a Windstream customer service rep on the phone after 7pm my time...not that it would do any good because you're going to be transferred so many times that you don't know which company you're talking too.

Let this be a warning to anyone who considers bundling with these guys...DON'T DO IT. You may save $20 a month at first but it's not worth it, they will screw you to the wall in the end. Trust me on that.

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6:20 pm EST

Windstream.net miss quoted bills three times

I have had service for 3 months with windstream. I had originaly had the bundle package and it included phone, enternet and cable. My bill was quoted to me at 117$ a month wich was great. I payed my first bill. My second bill was 75$. I payed that bill as well. My third bill was 55$, I recieved a phone call this afternoon from dish net work stating that I owed them 266$. I contacted windstream and they told me my plan has been de bundled. No one had contacted me and told me that my plan was debundled. They say that they dont know how this happend and I owe dish net work 266$ to continue my service with my cable... This amount should not be billed to me.'Windstream has screwd my bill up. I do not pay my bill through dish I pay my bill through windstream and I believe windstream needs to fix this problem. I made a two year contract with windstream.

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JOJOGUTHRIE2003
norwood, US
Apr 22, 2009 6:30 am EDT

THANK GOD I THOUGHT I WAS THE ONLY ONE GOING THUR HELL .. I SIGNED UP FOR INTERNET 7 PHONE 7 MY BILL IS NOW 138.25 THIS MONTH..ITS GOING DOWN THOUGH, LAST MONTH WAS 161.38

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12:29 pm EST

Windstream.net dsl

I have had Windstream DSL the last year or so and have been paying $19.95 per month. Yesterday I opened my bill and found I was being charged $39.99 a month with no notification. When I called to say I was not notified the representative told me my offer was rescinded and I have to pay the bill. I told her I live on disability and normally my bill-unlimited long distance and internet-was $59 it would be impossible for me to pay the $84. I explained that anyone should be notified especially with an increase that large. I said why not send an e-mail which they do to let me know of other things. So instead of being reasonable she told me she could give me free internet for two months and then pay $25 per month. I then told her there are advertising $19.99 for internet and she told me I never heard of that and I told her to look it up as the commercial was just on while we were talking. She then transferred me to some other rep and I just told her I am paying my normal $59 and not one cent more. Does the right hand not know what the left hand is doing? Maybe I should call the FCC. We only have two choices here-Time Warner or Windstream.

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8:12 am EST

Windstream.net e-mail

On October 27, 2008 my e-mail stopped receiving the e-mailes. After calling their support I was told hey aware of the problem and it is affecting all of their customers and it will be fixed within 2 hours... Today is November 2 2008 the problem is only partually resolved, is still can not receive the e-mails from the most of domains, ( emails from some big companieds like Paypal for example) started to go though... Called their support every day, every time was told it will be fixed in 2 hours... Support in India is totaly helpless, online support simply started to mark my requests "Solved" with out answering them..

Looks like Windstream as a company is not able to resolve technicall issue for a week! I guess I need to find different service provider...
I highly NOT recomend them... if you can stay away... stay away...

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7:37 pm EDT

Windstream.net telephone service/dsl/customer service lousy

Windstream customer service is the absolute worst! I have been dealing with a problem with windstream since october of 2006 when we moved into our home. I have a constant hum/buzz on the line and then an intermittent snap/crackle/pop - yep I have the cereal on my line - honestly, I would rather be sitting in a field on a cordless phone with a metal rod in my hand during a lightning storm - it would probably be quieter. I have called the so called action line with windstream only to be told, "go pick on another utility company, leave windstream alone for a while" - nice customer service huh? I work from home doing medical transcription so each time my phone is messed up, or my dsl drops, I lose money. I have had ticket over ticket over ticket placed for these problems. The outside plant manager stood in my living room and told me there was nothing he could find, do, or suggest - other than, "I think your house is just haunted and the spooks don't want to leave". I have had a tech at my house now everyday for almost 2 weeks straight, just to be told, they can't find anything again and he asked me why I was turning my modem off and on and off and on. Like I don't have anything better to do with my time/life other than turning a modem off and on just to bother windstream and their wonderful no knowledge techs. Like I said earlier, I have now been dealing with this for exactly 2 years and it has now come down to windstream blaming me. Here is the newest problem. I was told that my linksys router doesn't get along with my windstream modem, so it was replaced with a 2wire router/modem combo, i'm still losing my dsl signal. I was told I could upgrade to 6mbs by the "installation department", but then the tech in the field said I could only get 3mbs, fine I was left at 3 mbs. As of 5:30 pm today, I went from 3 mbs down to 128 - yep, less than the lite speed they offer - slower than dial up - but they can't tell me why, when, who, etc., changed my speed - I have to wait until tomorrow after 9 am to call and speak with customer service. I can't keep the same speed, some days I have 1 mbs, 1.5, 3, back down to 1, up to 6, now down to 60kb. I was told by someone in corporate for windstream that windstream is a "for profit" company - well to receive a profit, you need to provide a service 100% of the time. I have no clue as to where to turn now or where to go... If anyone has any suggestions, please help!

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Whatevers
, US
Aug 26, 2012 5:14 am EDT

I have been giving my money to Windstream for 3 years now. I pay for 3Mbps internet service, although I rarely ever have that much, usually only get about 50 kbps. Server latency issues are always the cause. I guess they are to cheep to update ma'bell's old timey plug n' play switch board. The CSR for windstream are a joke. I called yesterday about my service issues, and was sent to 5 diffrent people. I just play the game now. get all pissed off and yell at them until they take the charges off my bill. I suggest this to all customers who have frequent issues with this company. Maybe they will go out of business, and someone who cares will take over. If I had a choice for my ISP I would not choose this POS company. Just another corrupt cooperation making big bucks, and treating the people who make their business possible suffer because of their greed.

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jdozment
Crossett, US
Feb 09, 2009 7:00 am EST

Windstreams DSL service is a joke. The signal I get goes from 0 to 3 kbps in a matter of milliseconds. It is shameful that a company would even be touting their DSL capabilities. It is totally unreliable.

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george schneider
,
Nov 12, 2008 7:55 pm EST

i would never use windstream for any service. they don't return refund credit.

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4:38 pm EDT

Windstream.net disconnecting after recieved payment

Earlier this month I recieved notice that my account was to be disconnected if payment was not recieved by midnight on September 22nd. I made a payment above what they were requesting and all was fine. Or so I thought. Today I tried to use my phone to be told it was not working so I called my home phone number from my cell phone to see that it had been disconnected. I called Windstream and the guy I talked to stated that they could do that because I paid by electronic check (I paid by credit card) and they did not get it in time. I told him he was full of crap because I infact paid by credit card and they recieved the payment. WHy else would a week later my phone still be working? Today they suspended my service and he used some bs excuse how they could do that and my payment wasn't there in time. They have a very crooked practice and I am looking at finding a new phone and internet provider. Good thing I live in an area where we can have several provider choices. I will NEVER recommend WIndstream to anyone. I was previously with ALLTEL and had no choice when they changed to Windstream but ALLTEL was so much better. Over 5 years with the same service and they pull this in order to try and make some extra money. Very crooked

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hm0920
Cornelia, US
Apr 20, 2009 9:24 am EDT

Well who knows why you were actually disconnected. But to clear up the huge misconception... when the split of Alltel happened the only thing that changed for the landline business was the name and a merger of Valor Communications. They had to change the name because the cellular side of Alltel took the name with them. So it funny how everyone thinks that it is a new company... its not... same one... sorry to disappoint you.

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8:15 pm EDT

Windstream.net lifeline phone and broadband bundle

I was already receiving lifeline link up phone service from Windstream for $5.60 a month. I called to see if they had a Lifeline link up program for broadband and the customer service told me "yes they do". I could get three months free internet to see if I liked it. The total for my phone service and internet was to be $33.00. So I jumped on the bandwagon and thought that was a great deal. So six weeks into the billing cycle they send me a bill for over $100. The hookup was supposed to be free. The modem was $112. with a six month installment plan. And the first three months free. When I called to inquire about the bill they informed me that there was no such program and they don't know why I was told there was. I had written everything down and thoroughly understood what the lady was telling me. I spoke with supervisors and their supervisors to no avail. Everything they told me was an out and out lie and I would like to know who do I turn to when I can't get satisfaction from Windstream customer service?

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r1a
Lexington, US
Jun 17, 2009 10:26 am EDT

Alot of times customers do get taken advantage of, and it is a sad thing, but alot of time it is not fully understanding what the need of the customer is, and how they will be using it and what is intended. The lifeline is for phone service, it is not a program given by the utility (phone company) but paid for by the government agency overseeing it. Perhaps you did get a person not very knowledgeable or who was not fully understanding the need.
As far as the internet connection and phone line dropping, this might be a line issue. Unfortuneately Windstream inherited lines left by former companies in the area of your service, and sometimes those lines are underground, get wet or are on poles that need servicing, and unfortuneatly it does take alot of customer complaints in the service area to get them to move on it, they do have to spend millions to fix certain pockets, which might only service 2 or 3 people, and those areas wont' take precidence over larger areas...similar to getting power cut on after a major storm...larger areas take precidence. And today with so many others competing for public utilities like the phone company, service areas are seemingly actually smaller than they might appear.

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cory
,
Nov 08, 2008 9:08 pm EST

You can always turn to a baseball bat. I know your feeling. They are a "big" company of crap. We had a dropped connection and they told us it dropped 13 times in one week. We couldn't connect to the internet at all so we called them and they were goin to send a guy. Then I figured out it was Norton 360's firewall messing up and blocking everything instead of what it was supposed to do. So we called them and we told them we still wanted them to com and look into the dropped connections, but they said we had no problems. So all they did was send us a new modem. We already had two and they both dropped connections, so we know it wasn't the modem. We proved it wasn't the modem because I happened to pf connected the new one and it still reset itself. I hate there service, but the only other alternative is $130 +, and that is satellite internet.
I also don't get my full speed eigther. I peek at 150 kbs. Suppose to get 1.5 mbps and I could really use that speed. They are worse than Microsoft with Vista. They shovel the crap by the ton.

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11:47 am EDT
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Windstream.net bad service

I have tried for SEVEN DAYS at different times during the day to get through on your broadband support line and have been on hold over & over for 30+ minutes only to be dropped! I tried calling the residential helpline, explained my predicament to the operator & told she would put me through only to be put to the same line then hung up on. I understand you had a 'service disruption' last weekend but this level of 'customer service' is unacceptable. I'm paying for 6/mbps and only receiving at best 300/kbps. This has been going on prior/during/after this past weekend but I can't get anyone to diagnose the problem. If this is the level of service offered to a long-time customer then I will take my business elsewhere!

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Tina
, US
Jan 15, 2009 10:18 am EST

I have taken my concerns and complaint to the phone company that is allowing voicemail professionals to attach charges; without checking into the validity of the charges from me. They have decided they take no action and tell me to call their customer service then they will tell me again to call the company saying I signed up for their service. Where is the customer service when I am told to take care of everything myself. I guess having people as customers are not a real concern anymore. Allowing and attaching charges to my account without checking with the customer if they actually authorized the charge. Companies dealing with companies and disregarding the customers. Where do we fit in besides footing their padded bills.

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masonjee
, US
Jul 11, 2011 12:22 am EDT

Terrible service, pay for 3mb and sometime get lower than .25, the provided modem is the worst ive ever come across by far, this is my last month paying for [censored]$tream. This company gets away with terrible service by being available in places that do not have broadband or dsl, besides them. I've used them for a year and the whole time have been waiting for another provider to come into my area.

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majorpain
White Deer, US
Jan 08, 2009 10:12 am EST

I also subscribe to windstream dsl and am not getting what I pay for! I have the 1.5 mbps service which only runs @ 60 kbps at best. I subscribed because I bought a house up near the mountains and when I moved in my dial-up would not run, after calling windstream they told me I was next to last customer on the line, no line amplifiers were up here and I would probably have to use their dsl if I wanted internet service. So o.k., had it installed, didn't like it, Called to complain, they sent a service guy out, told me the line was o.k. Also, my phone bills are confusing almost impossible to decipher. Wish I could choose between phone companys, I would send 'em packing.

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Cheryl
,
Oct 07, 2008 7:26 pm EDT

WINDSTREAM CUSTOMER SERVICE IS THE ABSOLUTE WORST ! I have been dealing with a problem with windstream since October of 2006 when we moved into our home. I have a constant hum/buzz on the line and then an intermittent snap/crackle/pop - YEP I HAVE THE CEREAL ON MY LINE - honestly, I would rather be sitting in a field on a cordless phone with a metal rod in my hand during a lightning storm - it would probably be quieter. I have called the so called ACTION line with Windstream only to be told, "Go pick on another utility company, leave Windstream alone for a while" - nice customer service huh? I work from home doing medical transcription so each time my phone is messed up, or my DSL drops, I lose money. I have had ticket over ticket over ticket placed for these problems. The outside plant manager stood in my living room and told me there was nothing he could find, do, or suggest - other than, "I think your house is just haunted and the spooks don't want to leave". I have had a tech at my house now everyday for almost 2 weeks straight, just to be told, they can't find anything again and he asked me why I was turning my modem off and on and off and on. Like I don't have anything better to do with my time/life other than turning a modem off and on just to bother Windstream and their wonderful no knowledge techs. Like I said earlier, I have now been dealing with this for exactly 2 years and it has now come down to Windstream blaming me. Here is the newest problem. I was told that my LinkSys router doesn't get along with my Windstream modem, so it was replaced with a 2wire router/modem combo, I'm still losing my DSL signal. I was told I could upgrade to 6mbs by the "installation department", but then the tech in the field said I could only get 3mbs, fine I was left at 3 mbs. As of 5:30 pm today, I went from 3 mbs down to 128 - YEP, LESS THAN THE LITE SPEED THEY OFFER - SLOWER THAN DIAL UP - but they can't tell me why, when, who, etc., changed my speed - I have to wait until tomorrow after 9 am to call and speak with customer service. I was told by someone in corporate for Windstream that Windstream is a "for profit" company - well to receive a profit, you need to provide a service 100% of the time. I have no clue as to where to turn now or where to go...if anyone has any suggestions, PLEASE HELP !

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9:54 am EDT
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Windstream.net billing for no service

We changed services from Insight to Windstream BIG mistake. We have had nothing but problems since we switched.. First with out computer hookup, it constantly kept going out. Then the phone service, Static so bad you couldn't use the phone let alone hear anything.. They sent out a repair man, who was more worried about selling the service plan, than fixing the phone.. He stopped the static, along with us being able to get calls into our house. He came back to fix that problem again hard sell on the service plan. While he was at our house he disconnected the wiring in our kitchen to cause a problem inside our house. The third repairman they sent out because when the other guy disconnected the wiring in my kitchen he also disconnected the wires that makes the one in my bedroom which satellite box has to use to call out. Needless to say, we were charged for the charges of the box not being able to update . The third repairman left without touching anything. The static returns so bad that when you answer the phone it still rings and again the satellite boxes couldn't update. Had to use our cell phones for everything raising that bill and they still charged us for the phone service we didn't have for months and the update charges for the satellite boxes not being able to update.
I just found it really funny that we had insight for over 9 years and not one problem with anything. All of the sudden when we switch services to this company all the problems are inside our house.. I honestly believe this company does nothing but cause problems in peoples homes in order to sell them service plans they do not need. I have fought with their customer service for weeks trying to get them to understand they can not charge me for a service I didn't have or couldn't use. Their resolution is a $20 out of service charge meanwhile I have to pay $40 a month for the service I didn't have for months.

FRAUD!

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Update by djray92
Sep 17, 2008 10:27 am EDT

I just filed a complaint with the FCC . Here is the address go here and file yours..

http://www.fcc.gov/cgb/cgb_offices.html#CICD

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Windstream.net Customer Reviews Overview

Windstream.net is a popular internet service provider that offers a wide range of services to its customers. The company has received mixed reviews from its customers, with some praising its reliable internet speeds and excellent customer service, while others have criticized its high prices and occasional service outages.

One of the most significant advantages of Windstream.net is its fast and reliable internet speeds. Many customers have reported that they are satisfied with the speed and consistency of their internet connection, which is essential for streaming, gaming, and other online activities.

Another positive aspect of Windstream.net is its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any issues they may encounter. Customers have praised the company's prompt and helpful responses to their queries and concerns.

However, some customers have reported occasional service outages, which can be frustrating for those who rely on their internet connection for work or other important activities. Additionally, some customers have criticized the company's high prices, which can be a significant barrier for those on a tight budget.

Overall, Windstream.net is a reliable and trustworthy internet service provider that offers a range of services to its customers. While there are some drawbacks to the company, such as occasional service outages and high prices, the company's fast and reliable internet speeds and excellent customer service make it a popular choice for many customers.

Windstream.net In-depth Review

In summary, Windstream.net is a service provider that offers various internet and communication solutions. While I cannot provide specific details on all aspects, I will share what I know and my impressions of their services.

Company Overview

Brief History: Windstream has been around for some time, providing internet services to many customers.

Services Offered: They offer high-speed internet, phone services, and TV bundles.

Areas of Operation: Windstream services are available in select areas, mostly in the United States.

Service Packages

Internet Plans: They have a range of internet plans to suit different needs and budgets.

Bundle Deals: Customers can save money by bundling internet with phone and TV services.

Business Solutions: They also provide specialized services for businesses.

Pricing and Value

Cost Comparison with Competitors: Prices seem competitive, but it depends on the area and available promotions.

Contract Terms and Conditions: They offer various contract terms, some might have longer commitments.

Discounts and Promotions: Occasionally, they have special offers for new customers.

Customer Service Experience

Responsiveness: Customer service is quite responsive based on my experience.

Support Channels: They offer phone, email, and live chat support.

Resolution Efficiency: Issues are generally resolved in a timely manner.

Internet Speed and Reliability

Advertised Speeds vs. Real-World Performance: Sometimes there is a difference, but it is not too bad.

Uptime Statistics: They claim high uptime, but actual performance can vary.

Network Coverage and Consistency: Coverage is good in serviced areas, but consistency can fluctuate.

Installation and Setup

Ease of Installation: Installation process is straightforward.

Professionalism of Technicians: Technicians are professional and helpful.

Equipment and Setup Costs: There might be fees for equipment or setup, depending on the plan.

User Experience and Interface

Account Management Portal: The online portal is user-friendly and easy to navigate.

Mobile App Functionality: They have a mobile app that is functional and convenient for managing services.

Online Payment Options: Making payments online is easy and secure.

Additional Features and Benefits

Security Offerings: They provide some security features to protect customers' data.

Email Service Quality: Email service is reliable with basic features.

Cloud Storage and Backup Options: There are options for cloud storage and backup, which are useful for businesses.

Customer Feedback and Reviews

Customer Testimonials: There are mixed reviews, with some customers very satisfied and others less so.

Common Complaints: Some complaints about service interruptions and customer support.

Overall Satisfaction Ratings: Ratings vary, but there are many positive comments about their internet speed and reliability.

Business Solutions and Services

Dedicated Business Internet: They offer dedicated internet services for businesses that need reliable connectivity.

VoIP and Unified Communications: VoIP solutions are available for businesses looking for modern communication tools.

Managed Network Services: They provide managed services to help businesses with their network needs.

Policy and Contract Details

Cancellation Policy: Cancellation policies are in place, but specifics depend on the contract.

Early Termination Fees: There may be fees for early termination, which is standard for the industry.

Service Level Agreements (SLAs): SLAs outline the expected performance and uptime for business services.

Environmental and Social Responsibility

Green Initiatives: They have some initiatives to reduce their environmental impact.

Community Involvement: Windstream is involved in community projects, which is commendable.

Corporate Social Responsibility Efforts: They engage in CSR efforts, but specifics are not detailed.

Final Verdict

Pros and Cons Summary: Pros include competitive pricing and reliable internet service. Cons are occasional inconsistencies in service and customer support complaints.

Recommendations for Specific User Needs: Good for users in their service areas looking for bundled services. Business solutions are robust for small to medium-sized businesses.

Overall Rating: On a scale, I would rate them above average, considering the balance of price, service, and features.

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