Windstream.net
reviews and complaints

As a potential customer considering Windstream.net, I must share my disappointment after reading multiple reviews from other customers. The overwhelming consensus is that Windstream.net falls short in various aspects. Customers have expressed frustration with frequent service interruptions, poor customer support, and unmet promises. One reviewer mentioned how their business suffered downtime for 36-48 hours due to fiber cable issues caused by Windstream. Another customer highlighted the lack of response and support, with technicians showing up randomly without addressing customer concerns. It's disheartening to see such negative experiences shared by multiple users. Based on these reviews, it seems that Windstream.net has significant room for improvement to meet customer expectations and provide reliable services.

Windstream.net is a total disaster! The speed is so slow that you can't even watch a simple video on YouTube or Netflix without it buffering every few seconds. And don't even get me started on the monthly charges! They are way too high compared to other providers like Comcast. It's just not worth it.

And let's talk about their customer service and staff. Horrible! They don't seem to care about their customers at all. If you have a problem, good luck getting it resolved. They just don't seem to have the skills or knowledge to help you out.

Honestly, I would never recommend Windstream.net to anyone. It's just not worth the hassle. There are so many other providers out there that offer better speeds, lower prices, and better customer service. Don't make the same mistake I did by connecting with Windstream.net. Save yourself the headache and go with someone else.

I've been using Windstream.net for about 6 months now, and I've already had a few problems. For instance, there was a time when I had no internet for 2 whole days because one of their techs made a mistake. Another time, I was down for a whole week because of an accident. And to top it all off, they took my payment but didn't apply it to my account.

Honestly, I'm pretty disappointed with Windstream.net. I'm seriously considering switching back to Comcast because at least I never had any issues with them. It's frustrating to have to deal with these problems, especially when I'm paying for a service that's supposed to work properly.

I hope Windstream.net can get their act together soon, because I really don't want to have to switch providers again. But if things don't improve, I'll have no choice but to take my business elsewhere.

Yo, listen up! I gotta tell you about my experience with Windstream.net. So, they promised me a sweet deal of $49.99 for life, but guess what? My bill came out to be $225.00! And get this, they never told me that the modem was gonna cost me $100.00! What a rip-off, right?

And to top it off, my PC kept saying "no net service" 82 times in just 3 hours! Like, what the heck? I've been with them for 19 years as my phone company, but this is just unacceptable. I'm taking them to court, no doubt about it.

I mean, I don't wanna hate on Windstream.net too much, but they really need to step up their game. It's not cool to lie to customers and charge them extra without any warning. And the internet service? Don't even get me started. It's like they don't even care about providing a reliable connection.

Overall, I wouldn't recommend Windstream.net to anyone. Unless you wanna deal with shady business practices and crappy internet, then go ahead and sign up. But if you value your time and money, stay far away from these guys.

So, I signed up with Windstream.net for their 50MBPs package, but boy was I in for a surprise! Turns out, the line going to my house was too small to handle that much speed. The Windstream tech told me so himself. But did they tell me that before I signed up? Nope. They sold me the package anyway, knowing full well that I wouldn't be able to get the promised speed.

Naturally, I was pretty ticked off about this. I called Windstream to complain, and what did they do? They changed my package down to a measly 12 MBPS without even telling me! I only found out because my internet was still acting up and I had to call tech support again. Talk about shady business practices.

Well, I've had enough of Windstream's nonsense. I've got another service coming out in just two days, and I can't wait to drop these guys like a hot potato. It's a shame, really. I had high hopes for Windstream, but they let me down big time.

My work spot is stuck with Windstream.net for internet service, and it's not by our own choosing. They're the only ones in the area that offer dedicated internet, so we're stuck with them. But let me tell you, it's a real pain in the neck. Every month, or sometimes even more often, they go and mess around with the fiber cables in the area, which means our business is out of commission for a good 36 to 48 hours each time. It's a real hassle, let me tell you.

And don't even get me started on their support. It's like they don't even exist. We've tried calling, messaging, emailing, but nothing. They just show up out of the blue when they feel like it, with no regard for their customers. It's like they don't even care that we're losing money every time they mess around with the cables.

I mean, I get it. Things happen, cables need to be fixed. But the least they could do is give us a heads up, or respond to our calls and messages. It's like they're living in their own little world, with no thought for the people they're supposed to be serving.

All in all, I wouldn't recommend Windstream.net to anyone. If you have any other options for internet service, take them. Don't get stuck with these guys like we did.

This company is a complete disaster! I don't even know where to begin with this sorry excuse for a company. I moved up near Helen, Georgia from Atlanta last year and I have had hardly any phone calls out. I have to leave my driveway and go down the damn road just to make a phone call. It's ridiculous! I've missed credit card payments because I can't dial out. I was ill for three damn months and couldn't make any calls. What the hell? They suck! I always pay my bills on time, always have. What the hell is wrong with these [censored]es? They're full of it! They're putting in a landline tomorrow, but why the hell are they still in business? I don't get it. Where's the damn lawsuit at? They deserve it! Kiss my [censored], Windstream.net!

Windstream.net is a service that I have used for quite some time now, and I must say that I am not impressed. I have written reviews about this email service before, and I have to say that my opinion has not changed. The first thing that comes to mind is how slow it is. It takes forever to load, and sometimes it doesn't even load at all. This can be very frustrating, especially when you are trying to get work done.

Another issue that I have with Windstream.net is the amount of spam that gets through. They have a so-called spam center that is supposed to block spam, but it does absolutely nothing. I receive thousands of spam messages every day, and it is very annoying. I have tried to contact customer service about this issue, but they were not very helpful.

The prices for Windstream.net are also ridiculously high. I have compared their prices to other email providers, and they are much more expensive. This is not worth it, especially when you consider the poor quality of their service.

Now, let's talk about the new format. Getting email used to be fairly simple, but now navigation is difficult. The new format is cluttered by constant ads! ADS! I'm sick of ads! They are everywhere, on the right, on the left, on the bottom, and even in the middle of your messages! This is very frustrating, and it makes it difficult to use the service.

In conclusion, I would not recommend Windstream.net to anyone. If you can get a different provider, do it. Spectrum is available in the area and has affordable packages. Don't waste your time and money on Windstream.net.

I've been with Windstream.net for a few months now, and I have to say, it's been a bit of a bumpy ride. As someone who works from home, having reliable internet is crucial, but unfortunately, Windstream has let me down time and time again.

One of the biggest issues I've had is with their technicians. They never seem to show up when they're supposed to, which has caused me to miss out on job opportunities. And when I tried to pay my bill online, the system was all messed up. The first time I tried to pay, my payment was declined. When I went back to try again, it said I didn't owe any money at all. But then Windstream turned around and threatened to shut off my service because they claimed I hadn't paid my bill. It was a frustrating and confusing experience, to say the least.

But the biggest headache came when I needed a second WiFi line. I was off work for a whole month because Windstream kept pushing back the installation date. And when the technician finally did come, he didn't even bury the wire properly. It's still just sitting out there, two weeks later.

Honestly, if I had other options for internet service where I live, I would drop Windstream in a heartbeat. They're full of bull$#*! and I'm tired of dealing with their incompetence.

Windstream.net is a company that provides internet and phone services to customers in certain areas of the United States. However, their services have been met with mixed reviews from customers who have experienced issues with their customer service and pricing.

One common complaint among customers is the quality of Windstream's customer service. Many have reported that the company's customer service representatives are unhelpful and difficult to deal with. In fact, the company's catch-all phone number is often referred to as "Customer NO Service" due to the lack of assistance provided by their representatives. Customers have reported spending hours on the phone with Windstream's customer service team, only to receive canned responses and no real solutions to their problems.

Another issue that customers have faced is the company's pricing. While Windstream initially offered a $29.99/month for life service, many customers have reported that their bills have increased significantly over time. In fact, some customers have reported bills as high as $90/month, with the price continuing to increase each month. Despite complaints to the company's customer service team, many customers have reported receiving no real answers or solutions to their billing issues.

In addition to these issues, Windstream has also faced criticism for their email procedures. In August 2020, the company restricted their email procedures for the third time in ten years, causing frustration among customers. However, these restrictions only applied to individual customers, not businesses. Many customers have reported complaints to upper management, but have received no response or resolution to their concerns.

One of the biggest issues with Windstream is their monopoly on DSL and telephone services in certain areas of the United States. Customers have reported feeling trapped by the company's services, with no other options available to them. Despite these concerns, the government has done little to address the issue, leaving customers feeling frustrated and powerless.

Overall, Windstream.net has faced significant criticism from customers who have experienced issues with their customer service, pricing, and email procedures. While the company may have a monopoly on certain services in certain areas, customers have reported feeling trapped and frustrated by their lack of options.

I recently signed up for Windstream.net's service and was excited to get started. I filled out all my information and billing details and even received a text to confirm my location address. However, when the day finally arrived for the installer to come, no one showed up and I didn't receive any communication from them. I was frustrated and confused, so I decided to contact their chat support on their website. Unfortunately, they weren't much help and just gave me a phone number to call.

I called the number and was put on hold for two hours listening to their awful call bot. It kept repeating the same sentence over and over again, "Thanks for calling kinetic by windstram." I was getting more and more frustrated by the minute. I decided to contact their chat support again and they finally told me that they were very busy and to stay on the line and someone would help me shortly. Four hours later, I was only 30 minutes away from their office closing and still hadn't received any help.

I am extremely upset by this experience. How can they treat new customers like this? Something is seriously wrong with their support service. They need to clean up their act or something. Maybe they have someone who is lazy and ignoring support calls or maybe they have a bad glitch with their robot system on their support phone. Whatever the case may be, it seriously needs to be fixed.

I hope a higher representative of Windstream sees this review because they need to know that their support service is not up to par. As a new customer, I expected better treatment and communication from them. I hope they take this feedback seriously and make the necessary changes to improve their service.

1. Windstream's Customer NO Service catch all phone number is ***991. Never dial it unless you have a half hour or more of your life to waste with 1st stage Customer NO Service reading you the party line.
2. Windstream's $29.99/ month for life service has now increased to almost $90/month. And it is still increasing monthly. Customer NO Service spouts Windstream's canned excuses, but no answers.
3. Windstream has once again (August 2020) restricted their email procedures, for the third time in ten years. But only for the little customer, not businesses. Complaints to upper management are met with silence and NO response. Why should management bother with a mere customer since Windstream has a monopoly.
4. In my area of the USA, Windstream has a monopoly on DSL and telephone. Government does nothing about this. So the customer gets the never ending shaft

So, I've been using Windstream.net for a while now, and I gotta say, I'm not too happy with their service. My phone's been out of commission for a whole week, and they're telling me that a tech might come out on September 14th. That's a long time to be without a phone, if you ask me. I mean, what if there's an emergency or something? It's just not cool. Plus, their customer service isn't the best. I've had to call them a few times, and it's always a hassle. They don't seem to know what they're doing half the time, and they're not very friendly either. Overall, I'm not too impressed with Windstream.net. I might have to start looking for a new provider soon.

Windstream.net is a real pain in the neck. I mean, seriously, it's like they're running the whole thing out of someone's garage. I've had better internet service from a tin can and a string. And don't even get me started on their customer service. I called up to ask about the price and the guy on the other end just straight up hung up on me. Rude much?

But that's not even the worst part. The internet itself is just so slow. I'm talking dial-up speeds here, folks. It takes forever to load anything, and forget about streaming anything in HD. It's like they're still using AOL or something.

And don't even think about trying to get any help from their customer service. I mean, if you can even get through to them in the first place. I've been on hold for hours before, only to be told that they can't help me with my problem. What kind of customer service is that?

Honestly, I would rather have no internet at all than deal with Windstream.net. It's just not worth the hassle. Save yourself the headache and go with someone else. Trust me, you'll thank me later.

Windstream.net is the worst company ever! Their customer service is terrible, they never tell the truth and they never help with anything. Don't waste your time or money on this crap company.

about that. But, let me tell you about Windstream.net. It's a website that offers internet, phone, and TV services. I've been using their internet service for a while now and it's been pretty good. The speed is decent and I haven't had any major issues with it. The only thing that bothers me is their website. It's not the easiest to navigate and sometimes it takes me a while to find what I'm looking for. But, overall, I'm satisfied with their service. If you're looking for a reliable internet provider, I would recommend giving Windstream.net a try.

I have not had internet for a week. I was informed I could potentially be fired if I have internet troubles again tomorrow. I have had to call multiple times.

Tech support customer care have reset the modem I've reset the modem so many times they have completely reprogrammed the modem and like clockwork it works for approximately 10 minutes and then displays no internet and I have to call again and hope and pray that I can get somebody to stay on the phone long enough to assist me with this issue.

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I am disabled and Windstream Support for now going on 2 weeks has hanged up on me over 19+times and counting.
I have had my service request all on the same issue closed stating my issue is resolved without anyone contacting me.
I have called back in only to be told to let's trouble shoot the same way over and over wasting my time over and over...
I am Disabled and Medically REQUIRE monitoring... my DSL is unstable and erratic..
MY Speed Test is depending on which of the 9 days and counting thus far 124kps - 7mps...
I am emailing this so I can have it for my records and have also sent this desperate email so my family are left with options to be made whole if I end up hospitalized or dead due to this total lack of support and designed hang ups, closing my requests and tickets to make it appear statistically you have provided me service when in fact you have left me my life in a dangerous predicament...
I also have of the 19+ calls. I have recorded over 16 h angups forcing me to wait again and again in the support queues...

I hate the Internet service. Ever since I got internet I've had trouble staying connected and speed is terrible. They worked on it 4/28/18. I was told I only have 1.5 mg and been paying for 3 mg. they told me it costs the same. I've been promised faster internet for years. I'm about in the notion of dropping my internet. If I can't use it I don't need it.

I have been a customer of Sugar Land Telephone Co for almost 28 years.

This entity is now known as Windstream. Ever since the name change there has been unsatisfactory service all along. With internet the service now can only be described as unreliable and horrible.

The phone does not work many a time and internet gets disrupted anytime. My grand children have recorded speeds as low as 1. 6 instead of 50 that I was told I should get. I have now cancelled the auto bill pay after listening to lies and more lies even by Windstream supervisors in Customer Service.
I am 81 years of age and NOT very savvy with either filing complaints or recording all my dealings with Tech help or Customer Relations

I have no option left but to consider switching over to an alternative service provider

Windstream is a looser

A lightning strike fried our modem through the phone line. We called immediately for a replacement, but since there is no office - only a service department - in the town or even the entire state, it had to be shipped from az. They said it would get here in 2-3 business days. No big deal.
5 days go by, no modem arrives. We call again, and they have no record of anything being shipped. Instead they offer to ship another. We ask if it can be sent overnight, even offer to pay extra s&h - 'no, sorry, we can't do that. But it will arrive in 2-3 business days, and we'll email you a tracking number!'
Never got an email. Called after another 5 days. No record of a modem being shipped. Now waiting on the third new modem, which will probably never get here.
This is the worst customer service debacle i've ever encountered. This company is deplorable and disorganized. I am losing money on my investments because of you. Get your [censor] together!

Internet has not worked for a month, Scheduled repairs and faster internet for today. 3 weeks in scheduling. Received confirmation call from Windstream 7pm 5/31/17 for 6/1/2017 repairs. Window they have for service from 8am to 7pm. Day came and went nobody showed, Called customer service was informed they rescheduled for 10th of month without courtesy call or email notice. Customer service is terrible.

Windsream took two hundred out of bank account with out my approval. I when to the office they said they did not have my bank account information but said they did. I once had direct with crawl with them and I stop it. How were they able to do it after I stop it. I believe windsream stole my mony and taking advantage of people mony and people like me that's on disability. I will if I have too take them to civil court and gave windsream go out of business.

My internet was in and out from 11/14/2016. On 11/18/2016 my service was completely gone. I called windstream 3 times during the following week and was always promised, by a robot. That my service would be back the next day. On my 4th call 11/23/2016 I talked to a person and was told that my service was low priority and was unknown when it would be restored. On 11/28/2016 I was still without internet service. On 12/01/2016 I purchased internet service from my cable company. On 12/02/2016 I received a bill for $92.21. I paid $40.00 for the phone service. On 12/30/2016 I received a bill for 147.03 with part of it being from november. A windstream technician has never came to my house. I now have good internet with a company that has real people to talk to. I even wrote two letters to windstream requesting that my service be cancelled. What should I do?

I did a survey for windstream in turn windstream let be order garcinia cambogia for the price of shipping and i received it with no problem. Now, a month later i receive an e-mail that said ("my order has shipper")** i didn't order the product.** they used the credit card number when i got it for the shipping price! They charged $123.44 to the card, now i have to get my money back on account of windstream! I have been a windstream customer sense 2000. Want be doing or recommend anyone do the surveys.

A very, very unsatisfied customer !

Their address if windsteam even cares [protected]@naturaltrimtime.com or [protected]

I signed on to Windstream back in June of 2012. Account # is [protected]. They had a special of $99.00 a month for life as long as there were no changes, or disconnections. I pay my bill via my bank on a monthly basis, knowing that it is always $188.17 a month. I just automatically pay $200.00 per month. I checked out my bill last year in March, and the amount had not changed. I am in good shape. Today, March 22, 2016, I chose to look at my bill. The price has jumped more than $120.00 per month. I called to ask about this. They told me that at the end of 2015, they were no longer honoring those discounts. I told them that I had a contract. Their answer was that they can look over my account and see what they can do, but it won't be as good of a discount as I previously had. Now I thought that 'for life' meant 'for life'. Obviously when Windstream advertises like this, they are 'just kidding'...I am not a happy customer... Beth Wright

I have never had such a horrible experience with a company as I have with Windstream. I'll start from the beginning.

About 3 months ago I called Windstream to see about changing our telephone & Internet service from Time Warner to Windstream. We had had Windstream in the past but we needed a higher speed Internet service at the time than what was available, so we decided to switch so that all services would be on one bill. We never had a problem with their service in the past, we just needed faster Internet. Anyway, the customer service rep told me 3 months ago that the faster 20mpbs service was indeed available now so I set up an appointment to have the phone & Internet changed over to Windstream. Two days later I get a call saying they were sorry, but the 20mpbs Internet speed was not available after all, but that it was coming soon, so I decided to cancel the change over for now and to wait until the faster Internet was available.

In mid-August I decided to change over our phone service to Windstream and the sales girl talked me into signing up for the faster 20mpbs Internet because she said it was available. I repeatedly asked her if she was sure because of what had happened 3 months ago. Finally I relented and told her to install both phone & Internet.

When the technician arrived on 8/24/15, he only had a work order to install the phone and he said that the faster speed of Internet was not yet available. He said that the fiber had been run, but that the switch hadn't been flipped yet, but that any day it should be ready. So he turned on the phone service and I called customer service to reschedule the Internet install. Customer Service told me that he was mistaken and that he did have an order to hook up Internet. Calls to the technician were unanswered, so they rescheduled him to come back on 9/10/15.

9/10/15 rolls around and I get a call from the technician that the faster speed Internet was still not available and that he remembered me and what had happened last time. By this point I was furious and couldn't even talk straight. I don't understand how customer service can say one thing when the opposite is true. He was very apologetic and understood my frustration as he is going thru this was another installation apparently.

I called customer service yet again and told her to cancel the Internet order and to send me a label so that I can send back the modem, but that I would keep the phone service. One of the main reasons I wanted Windstream phone is because when the power goes out, we would lose our Time Warner digital phone service. We do not have a cellphone signal at our home as it is a rural area, so having a reliable land line is very important for emergency reasons. Since I was getting the same low price for life with the phone/internet bundle, we switched the phone service to the basic phone service with 100 minutes of long distance per month. The cost was supposed to be $18.99 + taxes/month.

While I was on the phone with Windstream Customer service the technician had called me back to say that he had been trying to find out what was going on with the faster internet in our neighborhood. He really went above and beyond and I appreciate that. I told him that I was sorry, but I was cancelling the internet order for now instead of rescheduling and he asked if it would be all right if he could call me when the service was in fact up and running. I told him I would really appreciate that and that I would welcome him contacting me at a later date.

Friday morning (9/11/15) our phone service was working. Saturday evening (9/12/15) I noticed that we had not had any calls in two days, not even solicitors and I checked for a dial tone. There was known. I drove down the street so that I could get a cellphone signal, called customer service and was told we had been disconnected and that I wouldn't be able to get it straightened out until Monday morning.

Honestly, I don't know how something like this could have happened. I don't understand how they have sales people selling a service in our area that they honestly do not have up and running. And I don't understand how you can disconnect someone's service without confirmation. This whole situation is ridiculous!

A few weeks ago my phone service was out for almost a week. When the tech came out he said the problem was due to WINDSTREAM using inside components OUTSIDE my house. The next week my internet service provided by WINDSTREAM was out for several days. This week my internet service provided by WINDSTREAM was out Friday, Saturday and most of SUNDAY! Every time I called up I was told a different story! First it was a major equipment failure, next it was a major upgrade(unannounced) and finally the last rep, said they had NO IDEA why it was out. What is going on with WINDSTREAM? They use to be a reliable phone company. Now, its a breakdown almost EVERY week of some service!

Let me first say my husband is a disabled vet, as well as just haveing had a heart attack, stroek, anda history of seizures. We live in the country, and have little to no cell service. We also, have had family illness, with my elderly Mother n Law age 84. I work 1 hour from home, and do not get home until late in the day.
Monday we had an appointment to have our service switche over from our present home which we own, to a newly remodled home of which we also own. These homes are about 1000 yards apart.
OK that being explained we had a family emergancy early Monday morning and my husband called Windstreat to tell them that we wanted to cancell the switch until we could get back with them. The young lady said that it would be fine, and to just call when we were ready to make another appointment.
Now we spent the day at the hospital, coming home about 500pm to find that we did not have phone service. We called and was told that they were so sorry, and that the phone would be repaired, or turned back on the following morning Aug. 22nd.. The following morning My husband waited until 200pm to call them back and let them know we still did not have service. That is when My husband was told taht it would be Sept. the 8th before they conlud get out, an return our service. Now keep in mind we have no cell service, and have sickness in the family. I then called on my lunch break at work spending an hour talking with techs. rep.s, and on hold. Finally I was told they would have it on by 500pm today. I got home no phone service. I called again and of course got a young lady taht said she couldnot help us and that the buisness office was cclosed andI would have to call back tomorrow morning. Well I called again on my break at work and was told how sorry they were again and that since we had medical issue in the family that she would put in a special order for the following morning. I told her my intire thoughs of the company she worked for, an the lies We had been told, and that the incompetence level of her company was outragious. Of course she set forth to lie to me again. (I think it is in thier job requirements). The next morning and evening stillno service. Then I called again, adn was told that they could not talk to me about the account because Iwas not on the account in Name. Strange they cash my check every month. And speaking of that we have had this service 10 years, an never been late, or missed a payment. I do complain to them often about our internet. Which goes out at least once a month, adn sometimes it can rain, and poof internet is down. Finally today They got the service turned back on at the home we are moving from. Now what should we do? it is really scary to have to call them to move it again. This company is a total joke, and I have never in my lide had to deal with this level of stupidity, lies, and Just plain incompetence. I am truly amazed as to how some of these employees actually find thier way to work, much less know which end of the phone to actually talk into. I have dealt with livestock that could do a better job.
Pissed Off In KY

Thank goodness I do not have service through Windstream! I recently moved and found out that they were the only provider where I lived. Needing internet for school, I tried setting up service through them. Three weeks of them telling me they don't service my address (even though every neighbor has them), telling me to place an order online to save money, which seems like a very conveinent thing until you are promised to hear something within two days only to call back four days later to have them tell you the order was suspended because they couldn't verify the address. Supposedly the problem was fixed and I'd hear withing two days. Nope, called back again to be told that they can't find my address or my order for that matter. But hey, we can push it through right now and you'll hear something within two days to verify install. Too fricken bad. I would rather live without internet than to do business with such a disorganized and unprofessional company. I honestly feel bad for the people working there who try to help customers only to be supported with absolutely nothing but bad business from their company.