Menu
Windstream.net

Windstream.net review: porting phone # 5

L
Author of the review
9:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For a whole month we have been trying to get Windstream to release our phone number to Comcast. It's always something stupid, some little thing doesn't match up. We've been on the phone numerous times and think everything is solved and tell Comcast to put the order in again and Windstream rejects it. We've gone so far as having Comcast at our house ready to hook it all up and it doesn't work because Windstream hasn't done what they said. I'd go with a new number but we've had the same number for 15 years and would like to keep it. It seems others in my area are having the same problem.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

5 comments
R
R
R.Koerner
cumming, US
Oct 18, 2011 10:59 pm EDT

Windstream customer service, yeh right maybe customer interferance! No number porting for a month now! We've had conference calls, probably have over 12 hours time into this so far and my number is still being held hostage by them.
Don't go near windstream/nuvox/fdn communications! I've filed a complaint with the fcc and two with the georia public service commission one urgent that still seems to be ignored by their management. I've called Clark Howard and I guess we'll be on the radio after a few more days. They keep saying wrong address, a typo, no customer password, incorrect name, information doesn't match, even after conference calls with both companies ending with winstream promising to port within "24-48 hours"
I'll be spreading the word as much as I can.

J
J
JoeStapp
Dawsonville, US
Feb 08, 2011 6:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had the same problem with Windstream. I am switching to ITP for VOIP service similar to switching to Vonage. Windstream has a lock on my county, so no one else can get ported. It's this attitude that is causing me to switch. Windstream is far too expensive. This is extremely frustrating since we've had this phone number for years.

D
D
Dave E
Lebanon, US
Jan 10, 2011 5:25 pm EST

Yes..stay away from Windstream, their customer service and porting departments are seriously uneducated in their fields, that is why so many people has problems with this company
I got 7 rejects and 2 months worth on time.
It is sad a company can be like this and nobody accountable

I
I
imhoppingmad
Holtwood, US
Mar 03, 2010 11:27 am EST

I am having the same problem with them trying to switch to Vonage. They say my address doesn't match what they have on file, however, I had a conference call with Vonage and Windstream Friday 2-26 and it has been rejected for the same thing again! I have been working on this for the past 3 weeks.

W
W
Windstream Customer Service
, US
Feb 23, 2010 2:38 pm EST

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issues. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

Learn how the rating is calculated

Write a review File a complaint

Windstream.net contacts

Website
www.windstream.net
Category
Trending companies