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Windsor bluesNot getting what paid for

I am complaining on behalf of my partners nan. Recently she bought 200 pack of Windsor blues cigarettes only to realise that there was only 19 in each pack of 20. There was no warning of this and yet they are still being charged for 20 on each pack. I think this is disgusting how there has been no warning about this change. I feel something needs to be done about this as she is still paying for each pack of 20 but only receiving 19 in each. It would be greatful if someone could get back and explain this to me!

Em
Jan 01, 2015

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