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Wow. I call to have them give me a quote and for having them come out I would receive a $100 gift Walmart Card. Before I could get the card my wife and I had to give both of our SS# they told me it was to varify that I owned my home (that was a lie it was to run my credit without my permission).
After the 2 1/2 hour presintation and having me write on a peice of paper "show me how I can save money" I finally got my quote for 12 windows with no grids the starting price was $17, 000 then $12, 000 for signing right now. I then told him no. He then got "his manager" on the phone and after having the manager talk to me on the phone for 10 more minutes they then took off $2, 000, so now we are at $10, 000.
I then said no so then they brought in there "eco line" and then tell me that these windows are not eleigable for the Government tax credit and that only the alaskan would qualify (lie again) they then told me i could have the alaskin for $6, 771 still $575 per window.
This was very high pressure and when I told him I was not going to buy today he was mad told me that I would have to pay the $17, 000 for the windows if I didn't buy them today. He then would leave his number with me and then left.
A few days later I recieved a letter from Windows USA asking me to contact them for an even better price than the lowest one that I was given. It went into the trash.
The complaint has been investigated and resolved to the customer’s satisfaction.
Windows, You never have to give your SS#. Just be adamant. If you don't like the price then tell them and tell them again. I can only speak from my experience. I too don't care for their sales tactics. The ratings are etched on the windows, I believe this a legal or regulation requirement, and they did give us paperwork for our tax credit. We even saved the tags that were on the windows. Good luck with your decision and Happy Holidays.
sc 84132
I'm sitting here now debating on whether to purchase the windows. I went through the same sales pitch; the salesman was nice. Received my $100 check with a note to contact them and they would give me a lower price than the final quote. I was surprised. I didn't commit but told them I had to think about it. They too gave me that 'now or never' rather, original price if they walk out the door. I need windows yes. Now is the time to buy with the tax credit. I'm just wondering if they meet the qualifications for the tax credit. Salesman said they do, but would not show me the ratings sticker. I had pretty much made up my mind to do it, but after reading the posts, I'm a little anxious about it now. Thanks for your help.
I just paid 10, 500 for them to do my 2800 square foot home. Trust me. They are worth it. The warranty is unbeatable. My dad was a contractor when I was growing up. He said it was a good deal. I’m VERY pleased with the windows. The installers and the company.
We went through a similiar process. But, we refused to give our ss#. We actually, took them up on their offer to beat any price. Comparing apples to apples. We got prices from Pella windows and yes they beat it. We, questioned them on their sales approach. Didn't much care for it. But after reading your posts I have to say our sales guy was much nicer. More human. The windows are really nice. A guarantee given by no other. Lets hope they make good on it, if we need to use it.
I went through the exact same thing last night. The time wasted was not even worth the $100. I too was nervous about giving up my SS#. Can they legally run your credit without your permission? The whole thing is scripted, not sure how these people sleep at night.