Window World - Odessa, Florida / being stood up three times and yelled at!
On May 3, 2006 I had my windows replaced in my home by Window World, Odessa, Florida. After installation, I noticed two "scratches" on the inside of two of my sashes. When I called the company to let them know, Linda told me that this can sometimes happen, and they would order new sashes, which would take about 10 days. They said they would call and schedule a time to come out after the new sashes were in. I waited 14 days and then called, since I had not heard back. During that time I noticed that the caulking job was inferior and needed that to be redone. Finally I was scheduled an appointment or someone to come out on 06/08/2006. Well, no one showed. I got a call stating that they had ran behind in the first job of the day and would need to reschedule.
I understand things can happen, so the next appointment was made for the last week of June at 8:30, assuring me a first appointment of the day. Well, once again I waited and no one showed. I get a call for a need to reschedule. I felt, okay, I will give them three times without getting mad or upset. Things can happen.
My third appointment was for 07/11 and again no one showed. This time I decided to take it up with the corporate office, as this is just a franchise and the parent company should be able to resolve this. Well, a couple of days later I received a call from Linda again, stating that someone could come out on 07/15 at 9:00. I asked how was I to be sure that someone would be there, as I was to be the first appointment one other time and no one showed. She just glossed over that. She started trying to explain that maybe it had rained after my windows were installed and that is why the caulk failed. I said that they were installed in May and it did not rain here until June. After I said that, Linda screamed through the phone to me, "I AM NOT GOING TO ARGUE WITH YOU, ANGELA".
Infuriated, I hung up and called the corporate office and brought them up to date on the situation. They said that they would contact Linda to make sure that this would be done. They said that it is a franchise and basically, they have no control over them.
I could not believe that after spending over $8000 for windows and being stood up three times and being yelled at, I still received no apology from anyone. I would never recommend this company to anyone. They may talk a good game, but when it comes down to it, they do not deliver. As for that lifetime guarantee. Good luck. I am sure that I will never get anyone out to do anymore work if I need it.
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