Window World / damage to my alarm system
I had WW replace 24 windows on my home in Metairie, La on Wed. Sept 22, 2010. The gentlemen who installed my windows damaged 18 of 24 window's alarm system...My alarm system was FULLY FUNCTIONING prior to having my windows replaced. The sales person neither discussed or had me sign the portion of the contract stating removing the alarm system. I did have the alarm company scheduled to be at my home during installation but had to reschedule them to come the next day because the WW installer men were 6 HOURS LATE...I had to call numerous times to get explanations and excuses of why they were not responding. They received 1/2 payment of almost $5000 dollars...and I paid in full upon completion that night around 8pm. But not until the alarm company came to inspect the alarm system did we realize they had all but ruined 90% of my system. The first call to WW the manager Robert said "WE ARE NOT LIABLE" ...UNREAL. Then I reach Dave Buccannon...he decided to talk with those at his office and got back with me with the OH SO GENEROUS offer to have someone come and reconnect my contacts and they would cover 1/2 the cost...UNREAL. By the way..they ruined all the contact when they pryed them off the windows. My alarm company during inspection came to the conclusion that 18 of 24 windows can't be reconnected because the installers ruined the wiring. It was not until I got my attorney to call Mr. Buccannon and explained the LAW did I get a complete turn around. HOW SAD. I can't and won't with any good conscience recommend your company to anyone ever. So now I am left to wait for another return call that HAS NOT COME from Mr. Buccannon...he was to call today and let me know where we stand AGAIN on when the man is coming to do the repair. Is this what companies really have come to...they attempted to deny and skip out on their responsibility to correct something they wronged?? And you wonder WHY the internet is FILLED with complaints with different WW franchises NATION WIDE. If it was done correctly and with kit gloves to begin with I would be PRAISING your company at every event I attend...how sad that isn't the case.
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