WinCo Foods reviews and complaints 189
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cashier store groceries manager items shop customer service refund food employee winco stealing return experience garbage incident name shopping cash safewayNewest WinCo Foods reviews and complaints
horrid turkey wings
We do our monthly grocery shopping at our local winco grocery store, here in Stockton. This month we purchased 4 packages of turkey wings. One and a half weeks ago I baked 2 of the packages for dinner. First of all, it was not just wings as the label said. It was turkey quarters, wings with leg connected. When they were finished baking, per our meat thermometer, I served them to the family. As I ate my wing the first two bites were fine. After the second bite.. you could not eat the meat. You had to actually try to rip it off the bone, was sooo tough you could not chew it. When you could finally rip all the meat off, all along the bones were little pieces of fat that you could not get off. My oldest son took a leg. After he took 3 bites he got a funny look on his face that I and his wife both noticed. Long story short his first 2 bites were tender so he decided to eat it like a chicken leg, took a bite and shattered 3 of his teeth on the left side of his mouth! He is at this moment at his dentists office as an emergency! I have one more package of this product in my freezer which I will not use. What should I do about this. I baked 8 pieces of the first 2 packages and all 8 pieces were the same!
The complaint has been investigated and resolved to the customer’s satisfaction.
ants in bacon bits
i went to winco on [protected] and did some grocey shopping for dinner among thes groceries i purchased a bottle of hormel real bacon pcs i returned home wer i fixed dinner and then i got the bacon peices out of the bag to put then on a baked potato wen i opened the jar ants came out everywher i feel i deserve some kind of compinsation for this it ruined a whole meal aside from just ruining my appitite and all iwas told is that i needed to bring back the bottle of antds and fill out a incedent report and get back my 2 dollars really...is that all thats going to be done i think not i want somone from the company to contact me about this matter my name is ben my number is [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
job harrasment
Seems that they can't take time to train new employees but can threaten them. Jennifer seems to think she can harass new people . I've watched her go after a new fellow that is working with me. I thought adults worked for winco the sexual talk is out of hand on the sales floor at night. making fun of people is what the manager does best. I've been with winco for awhile they just cant seem to give new people a break ... good way to keep hiring new people so they don't have to hand out health and other benifits. They work this kid alone while we get help, There trying to get rid of him. Shame on Jennifer she is a major tattle tale and bully.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is a company-wide issue. Bullying and alienating are common practices in the WinCo stores, sadly.
You would complian no matter where you worked. I see your type all of the time. And rating an entire company on one store is pretty lame. You should go find another job...
dogs in store that are not service dogs
I have gone to management now three out of the four times someone has had a dog in the store. This last time it happened I talked to Jason on Dec 27th 2010 and he said the store manager says to let it go as when they confront people about the dogs they get all irate and start yelling and the management wants to avoid that. The incident before they ask the man about his dog and he admitted it was only a comfort dog and even then they said no more. Doesn't matter that its a law. He (Jason) told me the store manager says not to even ask if its a service dog' " Just let it go" were his exact words. I have shopped in Winco for years and have spent a lot of money ( more than the average family) and sad to say I won't be shopping here anymore.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Shopper,
It is my understanding that once an employee asks a customer, if their dog is a service animal, and the customer says "YES." The employee has to be satisfied with that information. They are not allowed to ask a customer to prove anything regarding a "service dog".
The only thing I know for sure, is that dogs are not suppose to sit on or inside Winco shopping carts. This is the only time management an step in and intervene. But Management have to sometimes pick their battles. The thing is that everyone has rules to follow. And there is a fine line between people rights and what is policy or law. There are always going to be those who'll try to bend the rules or do it their way. I don't think you should let this determine where you shop.
that's true in 48 states. there are 2 that allow businesses to demand the service animal's papers, though for the life of me i can't remember which 2.
i believe, but i could be wrong, that one of the two was either virginia or west virginia
food poisening
My sister and I got food poisening on meat we bought and cooked it on dec 12 2010 and had to go to the doctor for some medicine for the vomiting and neausa. The store wrote up an accident report for thier insurance company and said it will take 72 hrs to get back to us. Have not heard anything back as of yet. It felt like someone reached in and ripped out my stomach.
If food is cooked properly, you don't get food poisoning. Any raw food needs to be cooked and handled properly. Blaming winco for your inability to properly cook or decontaminate your prep surface is... silly...
winco foods food poisoning from eggnog that was not expired yet.
I purchased eggnog that was not expired. It had green mold and black mold fusse in the carton after I had been drinkig about 5 glasses over a period of 4-5 days. Discovered on the 23rd of november 2010 why I had been sick since november 17, 2010. Discovered it was not the stomach flu I had some type of intestinal abdominal food poisioning from the eggnog I had purchased november 14, 2010 which had an expiration date of november 26, 2010. Imagine that a store you shop at 2-3 times a month could cause you to be ill for 7days including thanksgiving day my holiday was messed up and I had a body shut down from the mold and contaminated eggnog. I filled a claim that night I had them take pictures of the eggnog and the proof of purchase. It is the 27th of november and still no word from the insurance co. Or the store still calling them and waiting been going to the dr for my illness to get better from the diarhea and vomitting and stomach cramps and pain. I have a family and just recently had a new babie boy and am trying to get well to see for them.!
The complaint has been investigated and resolved to the customer’s satisfaction.
This would not be the fault of the store, unless they improperly stored the product, which is likely, as I have been to WinCo before and know what their dairy setup is like.
You should file a claim with the manufacturer also, as they might have been at fault and not the store.
You probably wont get any "action" from this until after all of the holidays are over.
fear and intimidation
Winco Expansion and Employment Screening, etc:
If you make it through the very strange pre-employment process on the web (tracked by your SS#...hmmmm, enough said) you will find yourself at some hotel waiting to get an "interview slot" for a week later. I found my interview to be more of a "formality" since I was obviously "older" and this was evident with the "cut to the chase" rude behavior of an obviously untrained "HR Professional"? After this "exercise" I was told that I'd be notified before weekend...and that quickly changed to end of the month...none of which happened. Duh? Why does it take 3 people to interview an "older" person, and only one person to interview a young person? I'm real happy I recorded the whole event. Don't jump into a job for the job sakes...'cause it may be a daily living Hell (prisoner) for you in the long run.
The complaint has been investigated and resolved to the customer’s satisfaction.
low standards, no customer care
There Are hundreds of flies at the bottom of the open freezer and rusty razor Blades in the bottom of the fridge section. All kinds of products are have slits cut into them with the product going stale. If you go in there in the middle of the night you will see they pull there frozen and refridgerated products out of cold storage hours before it gets stocked. That explains how all the chocolate chips sunk to the bottom of my 5 galloon tub of mint and chip ice cream. i guess thats ok since there dirt cheap to shop. what pushed me to report this is i had a shopping cart put a nice dent in my truck and they said thell pay for it when they check the cameras, i kept harassing them to fix it but they kept telling me not to worry it will get taken care of. then 31 days later i get a letter in the mail saying my claim was denied. Then i talk to the store manager ed, asking why, he said they couldnt find anything and i asked to let me see the video and convienyently they get erased every 30 days. f*** you winco
The complaint has been investigated and resolved to the customer’s satisfaction.
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credit cards
i just spent over 200.00 in grocerys ran my credit card(which can not be used as a debit)then the cashier informed me that winco doesnt accept credit cards, which them ment that i had to go to the ATM just to get money to pay for my grocerys, then by that time the cashier had canceled my transaction which she then had to call over a manager to uncancel so could pay.how inconvient can one store be, i was very upset with this whole thing
The complaint has been investigated and resolved to the customer’s satisfaction.
WinCo Foods - customer service
I was at the seafood counter and asked for three lobster tails. The sign read $3.98 ea, and I ask they guy behind the counter to double check and he said they were. I had a hard time talking to him, because his friends kept talking over me, asking for "individually bagged shrimps" among other things, thinking they were funny. When I was paying at the...
Read full review of WinCo Foods and 4 commentsWinCo Foods - bad employment practices
Winco foods is the worst employer I have ever had the displeasure of coming across. Are all the other employees on food stamps while working for them too??? Is it normal for the person in charge to yell at new employees during their training??? Do the customers at all winco stores complain about the management??? Do all employees that don't have to be on...
Read full review of WinCo Foods and 28 commentstreated unfairly
Ive been working at Winco Foods in Corvallis now for 5 years and the last year to 1 1/2 years my co-workers and bosses have been making these rediculous accusations; saying im not doing anything, my area is never getting completed, my orders are all late or wrong; they also say im being rude and disrespectful. They are saying and accusing me of all these things when none of it is true.
The complaint has been investigated and resolved to the customer’s satisfaction.
Welcome to having stuck it out at WinCo til your employee stock option vested (5 years). Of course they want to shake you off now.
winco store # 39 is doing good in my town. But some of the employees are having sexual relations in and around the store, A person in charge (PIC) and a cart kid under 18 have been doing this for a while they wait till management leaves for the night and carry on in store. I know they have cameras on site so I wonder why hasn't something been done? I am really conserned being there and watching these things happen.
WinCo Foods is the WORST Employer I have ever had the displeasure of coming across. Are all the other employees on food stamps while working for them too? Is it normal for the Person In Charge to yell at new employees during their training? Do the customers at all WinCo stores complain about the management? Do all employees that don't have to be on food stamps degrade those who are? Even when they have a job? Working at WinCo! Do all stores hire new employees to avoid paying medical and giving the current employees the hours they need and want? Do all WinCo's give their buddies more hours and neglect other faithful employees? Is it common practice in a very high theft store to fire the employees for not catching a thief? Is it ethically right to fire employees for filing for unemployment when they are only scheduled for 5-18 hours for the week when they were told at hire it is full time? Do all WinCo's practice bad employment practices or is it just the one in Federal Way, Washington? This is just the beginning. Sure they have great prices, but even those have been going up and I have seen the prices at Fred Meyers consistently beating WinCo's prices for many items now. The other stores are catching on to the economy and beating WinCo's prices now with great customer service and help to your pocketbook!
rude out of line
Days after the incident it still seems surreal, my daughter being walked away accused of shoplifting. The police did not show up or were ever called instead it was Winco Supermarket Rent-a-Cop(s) who intimidated and extorted my daughter.
It started when my daughter and I accompanied by my three-year-old granddaughter went shopping at the Lancaster WinCo in Salem for our family holiday dinner December 21st. I like the prices and we have shopped there for years. The bulk of the food was in the basket I pushed because my granddaughter sat in the basket pushed by my daughter. Anyone who has small children knows how difficult they can be when their eyes light up at seeing the brightly package goods. Additionally, children get tired easily and neither my daughter or I can carry my 40lb granddaughter in WinCo for the two hours of shopping we needed to do.
In spite of all our best efforts, my granddaughter was still able to grab items off the shelf. My daughter personally put back princess raviolis, hair ties, and other things that companies use bright cartoon characters to market their products with. I saw my daughter put back the many items she had picked up throught out the store. To be honest, we were more concerned on our holiday shopping than making sure these items were returned to their rightful place. We just did not want the items in our baskets.
We have a large family so it was no surprise that at the end of our shopping trip the cashier rang up a $350 dollar tab while my daughter bagged the groceries, while my grandaughter played with a pink hair band. Not thinking anything about it, with our mind completely focused on bagging groceries and getting home to feed the family, I told my daughter she is going to break her hair band take it away from her. My daughter took it out of her hands and placed it on her purse and continued bagging the groceries. I paid for the items, then my daughter, granddaughter, and myself headed out talking and laughing to the parking lot. I was trying to hurry to my vehicle because my granddaughter was cranky and needed to be changed. It was here that our shopping experience went wrong. WinCo store security ran after us and stopped us in the middle of the parking lot. With the attitude of someone who had just caught John Dillinger, he said very confrontationally “Did you forget to pay for something?” I had just spent nearly four hundred dollars in that store, not knowing my granddaughter had a hair tie in her mothers purse worth pennies from all the items we put back on the shelf earlier. My daughter was taken back into the store against my will and advice, while I headed to the truck to change my granddaughter. Let me say this, I have enough experience with the law and I know my rights. Furthermore, I know, understand, and respect the need for security. However, when security starts making accusations, false threats, and refuses to call the police they become Rent-a-Cops in my eyes because they are not abiding by the law themselfs. They are creating it as they see fit.
I unloaded my groceries and changed my granddaughter and it was then I decided to head back into the store to find out what was going on with my daughter. I rushed back into WinCo with my granddaughter on my hip to find my daughter was nowhere in sight. I went back out to the car to wait for the police to show, for I wasn’t going anywhere without my daughter. After fifteen minutes, my daughter came out to the car from WinCo's security offices in tears with a yellow peice of paper in hand with nothing but her signature on a pre-typed form requiring her to pay a mothly fee. My daughter told me she signed the agreement to pay the store $255 dollars for a theft she did not commit. Apparently, there was one hair band in my daughter’s purse that cost less than a dollar from a package of $5.60 hair ties that my granddaughter had opened. The store security had found the rest of the package somewhere in the store. One of the security intimidated her by making statements like; what happened to the Princess raviolis? Why didn't you steal those too? She wanted them as well! He searched her purse and questioned about every article she had in it asking if she had stolen each of those as well and if they were taken from their WinCo store. These items included items like a make-up brush bought from bath and body (name on the bottom of the brush) and a address book from a tanning salon she tans at. My daughter was told she was going to go to jail and the theft charges would go her record. Knowing that a criminal record would preventing her from having her dream career she immediately agreed to everything in tears. My daughter is 22-years-old and has heard the stories that her stepfather and I have told over the years and was terrified. Her stepfather and I are both law enforcement personnal and my daughter wants to go into law enforcement herself. The only thing she was guilty of is not keeping a better eye on my granddaughter and ignorance of the law. I looked for the phone number and address to WinCos National Headquarters, which the lancaster WinCo refused to give out with only the one piece of paper they gave her. When I called WinCo I was sent from person to person on the phone until I reached a answer machine, where I left a message and never received a call back. I wanted to contact them to know if they agree with the extortion policy their stores have. If my daughter was truly guilty of theft, then why weren’t the police called?
My daughter is young and was embarrassed and humiliated by the whole ordeal. She begged me at this point just to leave it alone, for they told her it would not show up on her record if she just paid $35 dollars a month (totalling $255). When your child is crying and pleading with you just to leave it alone, what do you do? However, I cannot let this go. Is this how WinCo keeps their prices low, through intimidation of naive young women? Refusing to accept payment for an honest mistake, they would rather extort 200+ percent? Where does this money go? Is this the policy of the national chain or just the Salem store? Incarcerated felons don’t get treated the way we were treated of this I personally know. How many others have been extorted like this? My daughter and I are Oregonians and Americans subject to laws of the state and the nation. Why are store security of a national chain allowed to treat Oregonians like we live underneath the Taliban?
The complaint has been investigated and resolved to the customer’s satisfaction.
In CA THAT'S A TYPE (Oops) of shoplifting. Although totally non intentional, it can definitely land you in a court room facing a misdemeanor.
There is another possible legal issue of extortion by the security at winco, but that all depends on the legal definition of extortion in your municipality, they may be using a legal loophole, but more likely, a good percentage will pay up to $300 to avoid arrest and a criminal record, the fine, maybe even a case of Post Traumatic Stress Disorder. I'm So Sorry to hear that happened to you, i have to assume you didn't read my post before that happened, I didn't find this forum for complaints until a month after i was banned from EVERY winco ON PLANET EARTH. I never stole anything, I just spotted all the creepy things that happened at my local winco over the last 5 years and reported to their corporate headquarters that i used the rules of the scientific method along with a couple of added rules that greatly clarified my many odd observations of behavior by management, employees AND customers.
I can definitely tell you that winco staff and its customers do NOT appear to accept norms of behavior or the rule of law, even our constitutional rights to freedom of speech or protection from illegal search and seizure. Whenever i was there after D Dump was inaugurated i had the sense that many of these people would one day form or join dome type of pro trump, anti constitution/government/establishment.
Another thing i can tell you is that NO ONE in any position of power and authority in that company wants anything to do with being observed and recorded even on a scratch pad to just record numerical data from observations. There may be a pervasive culture of pathological narcissism and abusive behavior through out the company considering over 100 complaints from nearly as many store locations. The may have recently had me added to a government watchlist, maybe. I suggest you tell everyone you can about winco and refer them to this website. Winco does not uphold or represent our most cherished American values. Winco may very well be a domestic enemy of The People of the United States of America. TELL YOUR FRIENDS, let's shut them down.
What you see here is NOTHING compared to what you aren't seeing and hearing. You can't stop word of mouth, just like in the days of GEORGE WASHINGTON.
Funny how you got the word 'agenda'.
I never mentioned an agenda, but now that you gave me the idea, i might as well have an 'agenda', a BIIIIG SECRET ONE just to get you.
Bye now.
I'm blond, blue eyed 6 2 with a golden complexion. My post to that person is called SARCASM.
Sarcasm is the body's natural/instinctive reaction to STUPIDITY.
Do you understand now?
Sarcasm is a way for intelligent folks to tell ignorant people "I'm not paying you.", so it works just fine.
I still make regular observations at Loseco. I just have friends tell me what they observe when they go there, still using my set of rules for gathering unbiased data.
I don't read political commentary, i couldn't care less.
When i want news about things that will directly affect all of us in reality, i go to the commodities, financial and stocks news, then CNN, THEN Fox for comparison monitoring and "leaks".
https://www.kitco.com/charts/livesilver.html
https://www.dailyfx.com/forex-rates
Make yourself happy. Buy precious metals, especially silver because it's relatively cheap now.
Read, Listen and Learn while you invest.
Good luck
Beware of WinCos extortion to keep prices low! I had a very similar issue in Salt Lake City, I was comparing vitamins and could not see the small print on the back of the bottles, I grabbed a pair of $7 reading glasses (identical to 30 pair I left at home!) used them and out of habit stuck them on the top of my head (with a square plastic price tag in plain view) I figured I’d use them, buy them and add them to my collection...after 20 minutes of shopping I checked out with $145 of groceries and got stopped on the sidewalk enroute to my car...I was asked if I had “forgotten to pay for something?” I looked down at my cart and stated no I don’t think so, the man asked “what about the glasses on top of your head”. I shouted oh my goodness yes I totally forgot I’ll run in and take care of that right now! Nope! I was told I had shoplifted and was either going to pay $255 restitution to winco or they would call the police. I’ve never so much as stolen a peanut from bulk foods! I pleaded my case that it was a complete mistake (and why would I steal $7 glasses and pay for $145 worth of groceries?) to no avail, I was frightened and upset by my own absent mindedness and was sitting alone in WinCos security office told to “sign this and pay this”. I left completely upset and embarrassed by my stupid mistake and will never set foot in winco again!
I should warn others about the flipside of the shoplifting coin.
This is the situation where you purchase something, but you don't take it out of the store, because for instance, you walked to the store, but realize you need to come back with the car to get it home. A 24 pack of Dasani bottled water in my case. Even without contact with store security, something will coincidentally occur to warn you of the increased possibility of a negative encounter with security.
Best advice to all: Take great care that you do not accidentally walk out with unpaid items or actually try to shoplift.
DO NOT cause or give yourself reason to return to a Winco store to pickup an already paid for item. Do not create any need for a return trip on any unresolved issue for any reason. The large number and nature of complaints on this site concerning Winco foods indicate that this is an inherently hazardous place to shop. I have compared the store in Hemet CA to all other grocery stores in town and they are all normal and safe.
Winco Foods in this comparison, is Unique, but in comparison to other winco locations listed in these complaints, very oddly consistent.
Basically seems that Winco allows employees' expressions of their dysfunctional relationships from home to come out in public behavior involving innocent unwary customers in Winco store locations mentioned in these complaints. BE CAREFUL or avoid this situation completely, no savings on prices can justify such a risk.
I'm HAPPY to pay more for a SAFE and NORMAL shopping environment!
Just had a horrific experience of seeing loss prevention in Modesto, CA Winco beat the daylights out of a man right in front of my boys who were scared so bad we won't be shopping there again. Security (3 of them at least twice the mans size) tackled the man, then slammed his head into the floor. The man rolled over in pain and they grabbed his throat and choked him until he stopped making sound. They hit him in the head and face and he was bleeding and yelling for them to stop. They put handcuffs on him and took him away laughing and acting satisfied with themselves. Loss prevention has no more right to assault a person than you or I do even if said person is stealing. They are NOT Law enforcement! The police don't even have the right to assault a criminal like that. We'd crucify them if they did. If I wasn't so worried about protecting my boys I would have grabbed my cell phone and recorded it. After reading all this I am appalled at such an awful place and I for sure will never set foot in the place again. Shame shame shame on Winco! Winco is awful!
This just happened to me! I live in Idaho and I recently sprained my ankle. I was running in for a quick Mother's Day shopping and I picked up a few other things. I didn't grab a cart when I started because I only thought I was getting flowers and a card! So a few small things I had in my pockets. Well the nail polish i ud in one pocket fell out as I was walking with my crutches so I picked it up and went to the self checkout. I spent over $20 there. I start to leave.. I don't even get out the door and the "rent a cop" stops me and asks "did you forget to pay for something." I said no I don't think so you can check my bags" he replies "it's obviously not in there.." So I hand him everything I was holding including my purse and my keys to check my pockets.. Remembering that I had put stuff in there before.. It's a baggy sweat shirt and I didn't have a cart. I pull out one thing if makeup and say " oh man! I'm really sorry! I forgot this was in here I'll go pay for it real quick." He grapes it out of my hand and. Said "to late.. Follow me!" So I do as he says and he reached for a door and said.. "Once you are in there you will put ur stuff on the counter and sit quietly in the coner" I complied and when he asked if this is my first time ever shop lifting I said " I've never shop lifted before.. If I would have rememberd it was there I would have gone back and paid for it myself.. I'm really sorry about all this." He asked me how many times I go to that specific win-co I said "maybe 2 or 3 times a week.. Maybe more... I live right across the street." He replied well I'm going to have you sign this no trespassing paper for leagle reasons but you are aloud back in the premises when ever you want. It's just for documentation. Also you owe us $255 and since I know u obviously can't pay that all right now you can give us $35 a month." I asked for what perpous I was willing to pay for the makeup.. And he just told me I could go after typing all my drivers license info into the computer and taking my picture. I didn't even get out the door! I want to fight it but I don't want to make it worse and have them press charges. What can I do?
My wife just got the winco raw deal at the Mcminnville branch because of her client ( one who competes in the special Olympics) walked out with a cart full of groceries while my wife went into bathroom. The rent a cop came at the mentally challenged elderly lady like Hawaii 5 0. After trying to explain to the rent a cop that my wife's client doesn't understand due to her mental abilities, he proceeded to accuse my wife of telling her to do it. WTF. Really! Cold hearted! This is BS trying to extort $350 from a mentally handy cap person.
Festival brand of canned grapefruit from Turkey had slight bulge in the top and bottom of the cans purchased in August 2010. When opened, the juice squirted out. Winco custumer service didn't believe anything was wrong with the cans returned and planned to put them back on the shelf.
when to winco on lascaster in salem the lines where long and asked if they could call someone, cashier theres noone to call what? and customer service would not take customers with a few items thats bad service ! the one on commerical is the best they take care of there customers!
This is called unlawful imprisonment. If they were really going to press charges they would have called the police which would have put a stop to the gorilla tactics they use. They just told an innocent woman they were going to have her deported and she would never be allowed back in the United States after confiscating her passport (illegal) and they found NOTHING on her. She had picked up a lipstick and they had not seen her put it back down but she had and she didn't have it. Did that stop them? Of course not! We have hired an attorney and she will get more than her $250.00 dollars back I guarantee it. She does not read English yet they forced her to sign a legal document that she could not read. What amazes me in these stories is that these are good customers of theirs. Most of these people, including us, have spent more than $200 in their store. Holding someone against their will is called kidnapping, taking money to let them go is called extortion. Wake up and smell the coffee. Maybe they can get a class action suit going here.
Yep, it's totally someone else's fault that YOU couldn't watch your (or should I say 'ur') kid. Obviously, your kid can do whatever they like and you are completely unaccountable for it.
...
..
Oh wait, that's not right. You made the kid so you are actually responsible for what it does. Imagine that. So, my dear, 'ur_welcome', take care of your responsibilities, don't try and blame others, don't try and attack those who are online and post the truth, and above all else, get over yourself. I'd hate to think you have offspring that will grow up like you. Poor thing.
demanding drivers liscence from disabled
I was leaving Winco in a disability cart and was demanded a drivers License by a employee. After objecting, I just left without submitting one.
If Winco wants to use a "License requirement" for the disabled because of thievery, thus in a way insulting them, then they should try that on the general public with the push carts as those are stolen also.
I wonder what the reaction from the general public would be if they demanded Dirvers Licence to use there push carts?
Store closing.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad customer service
On November 28 2009 about 7pm I have been in town visiting and I had never shop at this store Winco before the cashier Jennifer the person in charger was very rude to me not knowing she can ring up two customers at the same time I had said that's my things, and she replied I know I am not dumb I replied I didn't say that Mame I just didn't understand why you rung my stuff up with they stuff she had develop the worse attitude to be a supervisor as I was handing her my money she yank my cash from my hand and I ask for her manager and she said she was in charge so I went to customer service and asked for the number to the main office and while I went to the customer service booth she called security on me I was not the person in the wrong she, was number one she need to get a better attitude to be in her position, number two I wonder if all they're employees is rude like that. get rid of her are your going to keep getting complaint like mine.
Yolanda from Phoenix Bad expriance in Portland Oregon
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband and I had a very bad experience on 02/27/2011 around 10:15 pm:
First, on the cashier's screen I found the cashier over charged the Cilantro, I told him that and he adjusted the right price and apologized to me, it is
fine.
Second, after I paid, I re-checked the receipt and found the Onions has been
over charged to $0.78/lb, which is on sale $0.25/lb only. I came back
to the cashier and asked him to adjust the price, but he don't know it is
on sale, then he called the manager, the manager came out and said "yes,
the onions are on sale $0.25/lb", but the cashier said "the system did
not show the on sale price", then the manager inspected my onions for
one minute and said "it is not the on sale item, the on sale item located
next to the Corn", I said "yes, I picked it next to the corn". However,
the manager still said it is not. In order to solve the problem faster
and don't let the other customers are waiting I returned the onions and got the money back.
After that, my husband was very angry with me and said "you returned it
means you agreed yourself made the mistake, all other customers are
waiting for the cashier not happy with you, you did it totally
wrong! You should show the manager where you picked the onions to
verify it is their mistake not your mistake, why don't you do that?"
Yes, I'm so stupid, only consider other people's feeling and not protect
myself. WinCo has CCTV, I may ask the manager to check the CCTV to verify where I picked the onions. I'm sure I picked the right item, because I have been attracted by the smart big ON SALE price lable, the on sale items has been separated from regular price items as usual, it is impossible to pick it wrong. In the past, I haven't check the receipt, don't know they charged it correct or not.
My husband and I are still very unhappy, we may not come back to WinCo
anymore and will tell our friends our experience.
I just called the Winco in reno at the Northtowne Shopping Center to see if the shasta cola was still on sale for .58 cents, and was spoken to on the phone like a child by an employee who called himself Sean. This of course will not stop me from shopping there because i love the prices and product quality. But when I told him I go there every week and was planning to be there to purchase some, he did explain to me that he wouldnt know because he had been off for the last 5 days, and if he would he wouldnt be able to give me the price. And continued to say in a high pitched sarcastic voice that he felt really bad for me. I said i could really tell by the sarcasism in his voice. He went on to say really high pitched and and loud, "no Really I do feel bad for you." Because this got me upset, I came on line to make a complaint. Upon getting online I did see it was a company policy not to give prices over the phone, but the way I was treated by Sean is very upsetting. If this is good customer service maybe I should shop at Save Mart pay the extra price FOR GREAT CUSTOMER SERVICE. And I would like to ad that with my past experiece with, employees at this perticular location, 2855 Northtowne ln., Reno NV. HAVE NEVER SPOKEN TO ARE TREATED ME IN THE MANNER THAT SEAN HAS AT AROUND 8:46AM.
Thank you for taking the time to review this complain
It doesn't matter where you picked the onions up. A customer before you could have picked your higher priced onions (organic? I don't know) from some other bin, noticed the other onions were on sale and dropped your onion in that spot. That happens all the time in grocery stores and drug stores.
Yes. winco is a terrible place where hookers and homosexuals hangout and get business or do drugs. i have been repeatedly stabbed by winco workers cause i tried to buy celery with a debit card. i applied for a job there and they told me i wasnt gay enough so then i bought some gauges and skinny jeans and they claimed i was trying to be hetrosexual. i also find geneticly enhanced rats in all the products i buy from there. i am unhppy with every aspect of winco.
old food
My Aunt had recently bought some fried chicken from there on Aug 8th 2009. Would you believe that when I had a piece today that inside the chicken were baby maggots! Now the store wants to say that it couldn't have came from them because it was friend chicken and the maggots wouldn't have servived in the temperature of heat that the chicken is fried in. But how do you explain the baby maggots being inside the chicken and not outside of it? How gross!
The complaint has been investigated and resolved to the customer’s satisfaction.
customer harrasment
Today in WinCo located at Pomona, CA, at 8:45pm, cashier in lane #4 (named Lisa) snatched from my Wife’s hands a Chinese lucky cookie’s bag and threw it under the cash register (do not know if it was the garbage) just because it did not have any bar code / price. A friend that was accompanying my Wife asked the Cashier if there was a problem and she answered “No I do not have a problem, do you have one?”, after that her behavior was very sarcastic and at the end when my Wife and friend where leaving, she shouted “Hey men, have a good night”.
After the incident, I complained to Wayne Weathers, the Store responsible at that time, who really did not care about it, he just said that he was going to talk with Lisa about it, when I asked him Lisa’s name, he said “I am not going to give you all store employees names”. I saw that I was not going to get anything from him, so I decided to write a letter of complain to Hector Salas, the Store Manager, let’s see what happens.
My Wife is 6 month pregnant and really had a very bad experience.
The complaint has been investigated and resolved to the customer’s satisfaction.
WINCO knows that they can mistreat customers and get away with it.
I am wondering why the cashier 'snatched' from your wife's hands the cookie bag and threw it under the cash register. Did she call for another employee to bring up a new one, since it didn't have a bar code? Was the cashier purposely being rude when she called your wife and her friend 'men' by SHOUTING to them? When the store MANAGER (not store 'responsible' as you call it) said he was going to talk to Lisa about it, why would you ask for her name? Am I missing something? Didn't you already know it? Because it sure seems like you knew who to complain about and you not even being there at the time to acutally witness it. Or were you wanting cashier's last name too? Did your wife tell Lisa her full name, first and last? Just wondering since you seem to want cashier's entire full name.
I'm sorry, but this complaint just sounds like you are mad at this cashier, and that perhaps you know her in real life and for some reason are just trying and/or hoping to get her in trouble.
If I am wrong. I apologize.
How do you know to say all of this? Do you work for WINCO?
I use to be a regular shopper at the Pomona Winco, until this past Friday August 12, 2011. It was around 5:30pm I didn't get the cashiers name because she did not have a name badge on. Terminal # 6 very rude older lady, as my husband was unloading our basket, I asked the cashier where the shrimp fry was located, her reply" How should I know" I couldn't even respond, I was so shocked from her reply. She then asked my husband why he was shopping was out here if he lived in Moreno Valley. I lost it then. This lady was very very rude, she was upset because the manager has scheduled her to work the day she was suppose to take her daughter back to Fresno. Why should we have to hear all of her personal issues etc. It gets better, we get home to cook the large prawn shrimp and fish we bought, as I started cleaning the shrimp I noticed they had orange color puss like substance on them, I stopped cooking them and took a picture of the shrimp see below. The next morning, I went to look for my receipt to learn the rude cashier over charged us. I returned the bad shrimp, which smelled like death. The store manager was very helpful, until he forgot to give me back my DL, which I noticed was missing Sunday morning as I was at Chino Valley Medical where I had to take our daughter, whom woke up in the middle of the night with SEVERE Abdominal pain, nausea and diarrhea. From eating the spoiled shrimp purchased. I will never buy so called fresh food at Winco again.
It's just some of the employees, like Barbara&Brittney to name a couple. I am a regular shopper at winco foods in pomona most of the employees are very helpful and courteous. Hazel is a very nice employee she always makes me smile with her positive attitude. Osiel* is a very nice young man too, very polite and helpful. Cesar is another good employee i always run into him all over the store weather he be my cashier or outside retrieving baskets or cleaning bathrooms. I tell all my friends about winco's reasonable prices and clean store. They don't take credit cards and sometimes are very busy, with many cashiers and long lines. To me that shows that they are a very good store with many customers. Bulk foods is amazing they got everything practically free! I can go on and on about my grocery store but you won't know until you see for yourself. I
I have been disrespected in winco store before in Pomona CA its really funny knowing your going to work in a store that has many people coming in and out everyday and knowing from the start to have courtesy and good attitudes no matter what mood your in. That really bugs me maybe they should start putting in bold letters the part on the applications where it specifically asks you ARE YOU PEOPLE ORIENTED! I feel for your wife especially her knowing she was pregnant shame on LISA that is really to bad that some people do not take these types of situations seriously but do not let that happen to them they would have done the same. SHAME ON THEM. But please do not let this bug you there are still good people out there. I have never been disrespected at ALBERTSONS.
WinCo Foods - couldent buy beer. not following ca law
My husband and I had a bad experience at Winco Foods. We just finished our grocery shopping and went to check out. I told the checker we also have a case of Budwieser beer. The checker told us she needs to see all of our I.Ds including our friends I.D who is only 20. Mind u hes not a minor, so we are not responsible for him and neither is the store. We ask...
Read full review of WinCo Foods and 13 commentsracist /rude remarks
Like many others during this rough economic time, I try to save $$$ whenever I can. I have twice had encounters at Winco that made me want to scream! the first was when me and one of my neighbors went in and were met by about 5 nightcrew men all hollering racist jokes and slurs at me and my friend. We ignored them but I was red with anger, I mean, who the hell do these hillbillies think they are? Prodigies of Hitler?
The second time was when I was buying a case of beer after my shift, one of the cashiers made a loud snide remark about how "early" it was and continued joking to other associates. I was shocked that she would drive business away like that. I happily go to Save mart, where all the employees have a code of ethic, and seem more educated, than the Winco counterpart, which tends to be a racist, angery, bullyish-type of employee that enjoys ridiculing customers. Then when you try to complain, the manager is always gone, or doesn't give a shi*.
You get what you pay for I guess...
The complaint has been investigated and resolved to the customer’s satisfaction.
We were treated really bad at Winco foods in Visalia, CA. We don't shop there any more and the manager there had such a bad attitude, ... he said straight to us that he doesn't want our business...The don't like people with dark skin, thats how we feel...
teresa guyton
checker teresa guyton disrespected me by trying to argue with me over a comment that i made to myself about my groceriers she sent down the belt while another customer still had her groceries on the belt teresa guyton still continued to send my food towards the other lady.
The complaint has been investigated and resolved to the customer’s satisfaction.
Filthy dairy storage cases; rude and non-caring attitude, when leaking sour milk brought to the attention of store employees and "supervisor" who said "it happens, " and "no, I'm not going to get the mgr..." upon request. Other dairy products sitting on dirty shelves with several colors and layers of filth and liquids; temperature not cold enough.
WinCo Foods In-depth Review
In summary, WinCo Foods is a well-regarded grocery store chain that offers a wide range of products at competitive prices, with a focus on bulk foods and savings. The store's layout is generally clean and well-organized, and the customer service is helpful. While online shopping options are available, the in-store experience seems to be the highlight for many customers. WinCo's commitment to community and sustainability is also noteworthy. Below is a more detailed review based on the provided headings.
Company Overview
WinCo Foods is known for being an employee-owned company, which contributes to its strong values in customer service and community involvement. The business model focuses on providing value to customers through low prices and bulk purchasing options.
Product Range and Quality
They offer a wide variety of groceries, including fresh produce and bulk foods. The quality and freshness of the products are generally good, and there is a decent selection of organic and specialty items for those interested.
Pricing and Value for Money
Prices at WinCo Foods are often lower compared to other grocery stores, and they offer various deals and discounts. Customers appreciate the overall value for the money spent.
Store Layout and Ambiance
The stores are clean and organized, with clear signage making it easy to navigate. The shopping experience is pleasant, with an atmosphere that encourages quick and efficient shopping.
Customer Service
Staff at WinCo Foods are friendly and helpful. They are responsive to customer inquiries and complaints, with assistance readily available in-store.
Checkout Experience
The checkout process is efficient, with self-checkout options that work well. Various payment methods are accepted, adding to the convenience.
Online Shopping and Delivery Services
The website and mobile app are user-friendly, although the online inventory may not always reflect in-store availability. Delivery options are available, but the speed and reliability can vary.
Membership and Loyalty Programs
WinCo Foods offers loyalty programs that provide rewards and member-exclusive offers, adding value for regular shoppers.
Community Involvement and Sustainability Efforts
The company is actively involved in local communities and has initiatives in place for sustainability, which is appreciated by environmentally conscious consumers.
Customer Feedback and Reviews
Customer reviews are mixed, with many praising the low prices and product range, while some have complaints about specific store experiences. The company seems to take feedback seriously and responds to customer concerns.
Accessibility and Convenience
Stores are generally well-located with convenient hours of operation. Parking is ample, and accessibility for disabled customers is taken into consideration.
Return Policy and Customer Guarantees
The return policy is clear and fair, with guarantees on products that give customers confidence in their purchases.
Health and Safety Measures
WinCo Foods has implemented COVID-19 precautions and maintains good general health and safety practices in-store.
Final Verdict
Overall, WinCo Foods is a solid choice for budget shoppers and those looking for bulk food options. While it may not be the top choice for those seeking exclusively organic or specialty items, it holds its own against competitors in terms of pricing and product range. The company's commitment to community and sustainability adds to its appeal.
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