The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Wilson, Pro Staff Tennis shoe / Sole coming loose after being used 10 times

1 South Africa Review updated:
Contact information:

Hi

I bought a pair of Wilson Pro Staff 700 tennis shoes from Mike Farrer Agencies in East London(South Africa), and as a casual tennis player, only used these shoes about 10 time over a 7 month period. When I reported to the him that the sole was coming loose on the one shoe on the edge, he informed me that based on the replacement policy he was not in a position to assit me with a replacement.

Not happy with this responce I forwarded the complaint with attached pictures to Wilson's representative for Africa, and got the below responce.

"Hi Danie,

Sorry for taking so long to get back to you but I just returned from overseas.

Regrettably we are unable to replace these shoes. Our policy is exactly the same as New Balances with regards to manufacturing defects. From what I can see on the picture there is definite wear and tear on the shoe and therefore no claim. If a shoe has a manufacturing fault it will generaly break after its first use and we will see it in other pairs as well. All I can assure you is that we sold thousands of that model and had no issues with any returns.

What I can offer you is cost price on any other Wilson shoe that you might want. If you would like this offer please contact mike or e-mail myself to discuss which model.

Regards

Brad Summers
Director"

I am surely not the first and only person that has tried to approach this company with a valid complaint and got this type of responce. Please assist to ensure other buyers are aware of this company's replacement policy, prior to purchasing their products.

Regards

Danie Conradie

Wilson, Pro Staff Tennis shoe
Wilson, Pro Staff Tennis shoe
Wilson, Pro Staff Tennis shoe
Wilson, Pro Staff Tennis shoe

Sort by: UpDate | Rating

Comments

  • Jg
      8th of May, 2009
    0 Votes

    They look as though they've been worn more than 10 times. Even if you did only wear them 10 times...there is heavy wear on the upper parts. Given how they look it is somewhat understandable that they won't replace them.

    BUT, the sole shouldn't be coming loose that quickly unless you wear a shoe everyday for a long period. It's a shame they've come apart so quickly. My walking shoes are "New Balance" brand too. Fairly expensive, but I wear them for an hour of speed-walking every day, and I've had them for two years without seeing that kind of wear. I wouldn't have thought a high quality shoe would become worn so quickly.

Post your comment