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Wilshire Credit Corp / Terrible way of doing business

1 PO Box 57122Irvine, CA, United States Review updated:
Contact information:
Phone: 888-5020100

Wilshire acquired my mortgage about 4 years ago. Before that it was with the Bank where I got the loan. Up until Wilshire acquired the loan i never had any problems with this loan. I was never late, never missed a payment. I still make my payment through the bank, they actually send the payment. The first problem i had with wilshire was payment posting. for some reason it would take anywhere from 10 to 14 days for them to receive or post my payment, then when it took 21 days to post my payment, i got upset and called to find out why, of course they tried to say that i didn't send the payment soon enough, but since it was sent out by the bank, with the date on it, it was hard to deny it was sent out on time, then they suggested the mail was slow, of course it only had to go a 100 miles. they finally removed the late fee, and i haven't had that particular problem since, and i still have the bank send out the payment at the same time, funny huh?

I have had several other minor problems with them since, but yesterday I got a letter saying they found out that my insurance had lapsed, so they secured insurance and are going to bill me for it. I have had the same insurance company for about 12 years, and it has never lapsed.

Two months ago they said my deductible was to high and needed to be adjusted, even though i have twice as much coverage on the house compared to what i owe on it. how can they decide what deductible i can afford? For informational purposes; I have pretty good credit and I am not, nor have I ever been behind on my payment. I do not know if it is true or not, but I feel like they are attempting to harass me to see what they can get away with.

I do think they should be investigated for questionable business practices.

Va
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Comments

  • Re
      23rd of Jul, 2008
    0 Votes

    I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

    Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

    I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

    Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

    That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

    I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

    That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

    I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

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