Menu
Willis Orchard Company
Willis Orchard Company Customer Service Phone, Email, Contacts

Willis Orchard Company
reviews & complaints

www.willisorchards.com
www.willisorchards.com

Learn how the rating is calculated

2.0 8 Reviews

Willis Orchard Company Complaints Summary

2 Resolved
6 Unresolved
Our verdict: When using services from Willis Orchard Company with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Willis Orchard Company has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Willis Orchard Company. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Willis Orchard Company reviews & complaints 8

Sort by:

Newest Willis Orchard Company reviews & complaints

ComplaintsBoard
R
3:27 pm EDT

Willis Orchard Company dead tree shipped

Willis Orchard sent me a dead tree and will not refund my money.
Ordered a 4 in 1 cherry tree on May 19, 2018 from Willis Orchard. On May 20, 2018 they charged my credit card. I received a tree on Nov 29, 2018. I thought the tree was in hibernation since it was the middle of winter. I contacted the company and asked what I was supposed to do with the tree since it was the middle of winter and there was snow on the ground. She said plant it as soon as possible. I told her it doesnt thaw here until May. I put the tree in a 5 gallon bucket filled with dirt and kept it in the garage. As it started getting warmer, I put the tree on the front porch - still couldnt dig in the ground. Once it was dry enough I planted the tree. May 22, 2019 I contacted the company and asked if the tree should have leaves on it. I was told to do a scratch test to see if it was alive. I did and the tree was dead. This tree never budded, the tree arrived dead. The company offered to send me a replacement, I asked if that tree dies/arrives dead would it be replaced. They said no, I told them to refund my money. They said they do not give out refunds. I believe it is criminal to send customers DEAD plants, charge them and then keep their money.

WARNING. WILLIS ORCHARD, THIS COMPANY SENDS DEAD PLANTS AND WILL NOT RETURN YOUR MONEY. DO NOT IGNORE THE NEGATIVE FEEDBACK/COMPLAINTS LIKE I DID. YOU WILL GET RIPPED OFF.. REPLACEMENT OFFERED BUT IF IT DIED OR ARRIVED DEAD - THEY WOULD NOT DO ANYTHING.

THIS COMPANY IS A SCAM - LOOK UP THE COMPLAINTS FROM THE BETTER BUSINESS BUREAU AND OTHER SOURCES

Read full review of Willis Orchard Company
Hide full review
ComplaintsBoard
J
7:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Willis Orchard Company fraud

I had to cancel my order and they insisted I still pay 10%. I cancelled the order b/c it would not arrive in time.
-At no time did they inform it the order wouldnt ship for weeks.
-They stated I had to cancel the order within 24hrs. They were closed for a week. there was no way for me to contact them within 24hrs. and when I did finally get a hold of them (a week later) then and only then did I realize they wouldn't ship my order in any normal time frame.
-never the less they told me it was my error and insisted on making some money off of me for something I never purchaced

Read full review of Willis Orchard Company and 2 comments
Hide full review
2 comments
Add a comment
A
A
Atul Mukker
Suwanee, US
Apr 22, 2011 8:33 pm EDT

I ordered five fruit trees last year. One of the trees (Mona Cherry) never showed any sign of life. When I contacted the company, they wanted me to send the tree back to them at my expense. The customer support lady was not only very rude, she also hung phone over me. This seems like very unprofessional people, I would never give my business again to them.

T
T
true-dat
Cartersville, US
Aug 02, 2013 12:00 pm EDT

But you actually order product that clearly stated that it would not ship until Fall 2013. Also it's not the best idea to be planting in Arizona in the July/August heat...just a heads up.

ComplaintsBoard
Z
1:27 pm EDT

Willis Orchard Company Poor in ever area of business!

The absolute worst company I have ever dealt with - every time - poor plants, poor service, poor at best. Go elsewhere, never buy from Willis - you will be disapointed! we ordered 3 trees, they arrived dead! we got a return shipment - which arrived very broken and in poor condition, the customer service is awful and they should not be in the business of selling plants - if they cannot provide good quality - at least sometimes! Do NOT BUY from them! We have many trees and lots of experience and know good from awful - they are awful! Never ever ever ever buy from Willis!

Read full review of Willis Orchard Company
Hide full review

Is Willis Orchard Company legit?

Our verdict: Complaints Board's thorough examination reveals Willis Orchard Company as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Willis Orchard Company stands out for its commitment to quality and security. Clients considering Willis Orchard Company should delve into its customer service record to gauge compatibility with their expectations.

Willis Orchard Company earns 94% level of Trustworthiness

Perfect Trust Endorsement: Willis Orchard Company achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Willis Orchard Company. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Willisorchards.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Willisorchards.com you are considering visiting, which is associated with Willis Orchard Company, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a willisorchards.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for Willis Orchard Company have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Willis Orchard Company website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Willis Orchard Company's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 0 complaints were resolved.
ComplaintsBoard
R
8:30 pm EDT

Willis Orchard Company Bad service

In October of 2010, I ordered: 2 1-2' Pawpaw trees, 2 1-2' white walnut trees, a couple 2 yr old grape vines, and a 2 yr old raspberry. They arrived on December 3rd. There was a total of 9 plants/trees. Yes, they get mailed to you looking like dead twigs... they're dormant. But, be patient and don't freak out about it! Of the 9 plants, it looks like I only lost 2.

Considering how cheap the prices are on most of these plants, that's not bad. I posted a very thorough post on my blog. It has pictures of what you can expect when the plants arrive and tips for getting your plants off to a good start.

Read full review of Willis Orchard Company
Hide full review
ComplaintsBoard
R
1:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Willis Orchard Company Fradulant company

This is a fraudulent company. I ordered $90 of raspberry plants. They arrived - dead. I contacted Willis Orchard and they refused to refund my money. After searching reviews. I have found they do this OFTEN and treat their customers horribly. Their customer service is terrible. They will yell and cuss at you and offer no help. I think something should be done about these people. They shouldn't be allowed to treat people the way they do. My advice is, never, ever order anything from them. It will arrive dead, and you will be out the money, and out the product!

Read full review of Willis Orchard Company
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
3:23 pm EST

Willis Orchard Company Sold Me Ungrafted Pecans Tree For Grafted Pecans!

My recent unpleasant negative experience with Willis Orchards began when I ordered one Elliot and one Sumner pecan tree, 10-12 feet tall, priced at a total of $300.00. When I arrived they tried to overcharge me and ended up selling me un-grafted pecan trees even though the invoice showed the trees were Elliot and Sumner trees that are always grafted, not seed grown as they tried to claim after my complaint. My friend pointed out their deception when he examined the trees once I got back home. Upset after being defrauded, I wrote the Dept. of Agriculture, the Attorney General of Georgia and the BBB. The Georgia officials quickly enforced the law and made Willis orchards remove their misleading internet website claims and demanded Willis refund my $300.00. The refund check arrived over the weekend with a note attached to the check from the owner Jason Willis stating: "Congratulations on completely screwing us over, J.W." It is easy to see that they are unrepentant for their fraud; now are trying to act like the VICTIM!? I am also sending a copy of their hateful, vengeful note received to the Georgia Officials and the BBB, so that they can see what a corrupt company customers are dealing with.

Georgia legal officials have shown that they mean business about enforcing the law and will quickly act to help other numerous victims of fraud and abuse, if you notify them. The "Wayback Machine" on http://web.archive.org/collections/web.html, shows that they used to even sell seedling, apple, peach, pear and plum trees two years ago, advertised as true varieties

Read full review of Willis Orchard Company
Hide full review
ComplaintsBoard
J
12:54 pm EST

Willis Orchard Company Charged and Shipped an Order I Cancelled!

Terrible company to deal with. i ordered a sylvester palm on 5/18, told would arrive in 5-7 days, i already had hole dug and it did not arrive on call to Willis was told it had shipped and be there ina couple more. a follow up call says it didnt ship and would call back. after another week with no call back i asked for a refund, week later still no refund, another week another phone call and still no refund. talked to woman who said she would process. guess what today a tree arrived and still no refund. another call to willis and again told will call you back.still waiting people!i have alreeady paid someone else to plant a tree and now i have this. please dont do any business with this company very rude and love to hang up on you. After having done business with both willis and fast growing trees nursery.

Read full review of Willis Orchard Company
Hide full review
ComplaintsBoard
M
2:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Willis Orchard Company Dead Windmill Palm Tree

I bought a 6 foot tall windmill palm tree 14 months ago from Willis Orchard CO to plant next to my heated swimming pool in southern Michigan. I had done some research about palm trees before even calling Willis so I feel like I knew the right questions to ask. My winters are not terribly cold but they are extremely wet; I explained to the woman on the phone I am willing to do whatever is necessary to keep my investment alive- $500.00 plus Fed-Ex Freight charges, like another $275.00, is a lot of money to me! She assured me that I needed to do absolutely nothing but watch and enjoy it during my winter, but if the palm tree did not survive, their "Friendly Guarantee" would replace it. Well, needless to say, here we are in 2010 and I still do not have a living windmill palm tree. The woman I talked to, whose voice I recognize, but whose name I do not know, denies that she is the one who told me my tree would live and now they say I should have covered my Windmill Palm Tree. I hope this is happening to enough people that our voice will be heard by the Attorney General in Georgia.

Read full review of Willis Orchard Company and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
D
D
donald nelson gossett
Thomaston, US
May 08, 2023 7:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

it arrived dead.

J
J
James H. Millhouse
Rockford, US
May 09, 2012 12:59 am EDT

I have bought windmill palm trees from Willis-Orchards before and they are doing fine. Following the instructions to prepare them for winter is important that's why they are given. I live in Rockford Illinois and the winter weather here is about the same as it is in Michigan.

I have also purchased Needle palms and they too are fine. The instructions for them did not require covering during winter.

James H. Millhouse of Rockford

D
D
dirtyloon
3820 Avenue Q NW, US
Apr 15, 2011 8:02 pm EDT

The blueberry/grape never took to life. Willis orchard said send it back and we will replace it, but your one year warranty will not be extended. DO NOT BUY FROM THIS COMPANY. I never will again. Like I told them screw me once and your done.

T
T
travelkid44
New Carlisle, US
Apr 02, 2011 2:23 am EDT

yeah why u buy one do really think that a palm tree can grow in michigan in the zones windmill palm trees grow in zones 6 to 11 michigan is in zone five u said did research NO dont blame willis orchards i bought a windmill and i live in southern ohio and it grows fine at least i did research

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Willis Orchard Company customer service

Phone number

1866 586 6283

Website

www.willisorchards.com

Most discussed Willis Orchard Company complaints

Dead Windmill Palm Tree
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Willis Orchard Company?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Willis Orchard Company Customer Service. Initial Willis Orchard Company complaints should be directed to their team directly. You can find contact details for Willis Orchard Company above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Willis Orchard Company. Discuss the issues you have had with Willis Orchard Company and work with their customer service team to find a resolution.