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Wilderness Beach Lodge Wilderness / dirty carpet cracked vanity of self catering Etc

1 South Africa Review updated:

I booked through booking.com going on the pictures on net for a 4 night stay at this lodge Advertised as self catering apartment and pet friendly.We got there just about 5.15pm and I still had to register for a conference in Knysna by 6pm.So I left my husband and pets at the flat & travelled to Knysna But, on the way I phoned my husband and he confirmed that the place was not clean, carpet was dirty toilet was soiled the one towel looked very old, a grey white and looked terribly threadbare I ph to the lodge saying I was coming to speak to her as we were not used to a place in that state and the pool was next to the flat &uncovered.She did not offer alternate rooms but said I could not get my deposit back .I had to look for another place at 7pm that night and they deducted the rest of the money as No Show What are my rights?Lucille Gibbons

Wilderness Beach Lodge Wilderness

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Comments

  • Bo
      9th of May, 2012

    Hi Lucille,

    Please post you booking number so that we can look into this for you. Our team would then contact you directly to discuss in more detail.

    Kind regards

    Your Booking.com Team

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