Attention potential Dish Network and Wild Blue Customers- BUYER BEWARE!!
11/25/07 - Mark in Michigan
Most cellphone customers are aware of the concept of "minutes" and how they are used as chargeable units by cell phone companies, but did you know that Wild Blue Satellite Internet (Dish Network) has a similar practice of charging customers based on "Internet usage"?.
They claim that there system is set up because of FCC regulations, however, they are more than willing to allow more broadband downloads - if you are willing to pay for additional or premium packages...
What is a broadband download? Basically anytime you are online - you are using Broadband Download. Text is the smallest units, then images followed
by music and video. If you go to a web site - and images and text appear.... According to Wild Blue, you are using your "Internet Minutes" (my term).
Basically, you are downloading and Wild Blue is monitoring everything.
Why should you care?
Well, if you are in a household with more than I user and you share the Wild Blue Internet service.... It's very much like having a "Calling Plan"...
If you exceed the 7.5 gig limit - Wild Blue intentionally cripples your account. All of a sudden your Internet becomes unstable or
barely usable. The only remedy is to either completely not use your Internet for a few weeks and allow you "Internet Minutes"" to recharge
or buy into their higher premium package.
What is 7.5 gig? It's roughly 1 1/2 movies and then your done for the month.
Wild Blue Internet starts at 49.95 per month and costs $200 to put their dish on your roof. The next package is in the $80 per month range (Internet Only)..
And they do add more "Internet Minutes".... Whether or not you can function under this higher bar is again based on usage. There is a minimum 18 month contract or heavy fines for violating this contract.
I have friends and family with different Internet options and packages including (Cable, DSL, Dial-Up and Satellite). They are all amazed at this
ridicules system based on usage that I have to adhere to using Dish Network's - Wild Blue Internet.
In addition to the arbitrary limits set on my usage... There's problems with the service itself. Wild Blue has trouble with moderate rain and snow buildup - the dish simply gets blocked and quits. I found good old fashioned dial-up to works faster for browsing web sites. The only advantage to Wild Blue was for downloading small software upgrades. However, Windows upgrades could easily push you over the limit - quickly.... I don't recommend it, esp... with Wild Blue - Silver.
I'm literally counting down the months and looking forward to seeing their stupid dish off my roof. One thing, I may do in the mean time, is switch my TV Satellite service to a competitor... My contract with Dish Network is no longer binding and Wild Blue is part of Dish Network. I've gone through Dish Network with my issues
and they could care less. All they will do is point to the online small print or try to sell you premium upgrades.
I reviewed my service contract and there is a blurb about referring to the conditions in the "User Guide".... I was never provided a physical User Guide after initial
installation.... but it's there online. Usage, BPS, FCC regulations download speeds - it's all there in nice fine print. I expected slower speeds from the entry level package but how would you anticipate a "usage limit"? If you have family with more than one user what is 7.5 gigs ? In our case, it's 3 weeks of slow service - followed by 3 days of barely working service and then unplug and wait.
Who would have dreamed that an "High speed" Internet company would actually charge you based on usage?.... This is either unique
to Wild Blue Internet & Dish Network or they have the "Usage Bar" set so low that only their customer's have this problem.
I've never heard of a Cable company - unplugging your service because you watched too many hours of TV.... and then telling you that they will plug it back in, only if
you buy their premium package. Wild Blue does exactly this with their Dish Internet.
So buyer beware!
Get Cable or DSL Internet - Don't bother with Wild Blue or Dish Network Internet... It's a rip-off.
Again, If you have DishNetwork for TV & WildBlue Internet and your stuck with Wild Blue - you can still give back.... Dump DishNetwork for Direct TV or Cable....
Gotta go, I'm using up my "Wild Blue Internet Minutes"
Mark - S.E. Michigan