WildBlue Internet Service / Horrible Reception and Customer Service!
In my opinion WildBlue is A SCAM! WildBlue employees are WORSE THAN RUDE! They have no true CUSTOMER SERVICE! ON ONE PHONE CALL WE WERE ON HOLD FOR ONE AND ONE-HALF HOURS -- thirty minute wait to reach them, thirty minute waits as they transfered us from one RUDE department to another.
Why were we calling them? Immediately after their installation in June 2007, we realized we could no longer go into the managing programs of our Web sites or check our Web Site emails. This meant that not only could we not read customer emails, we could not edit our Web site or even release money from customer credit card orders to be deposited into our bank account.
When we talked to WildBlue, the first call within days of installation, they made us think the problem was with the Web site host, so we spent days with our Web site host trying to get the problems straightened out at no avail.
We called several times afterward this and were only met with rudeness -- even anger. NO REFUND COULD BE MADE, WE WERE STUCK WITH A YEAR'S CONTRACT are things they told us.
Rather than fight any longer, we reinstalled a dial-up service. Our Web Site managing program worked fine with dial-up. Our Web Site email was accessible again.
Once more we confronted WildBlue. We were then told that WildBlue service was not compatable with our Web Site, and it was OUR FAULT because we did not ask if our WildBlue would be compatible before they installed their services.
Although we repeatedly asked to speak to a WildBlue supervisor, we were never allowed to do so. We were RUDELY told a supervisor would call us back more than once, but of course, one never did.
We also have other problems with their service such as being clicked out of the internet with no warning. Sometimes we have no service at all.
Jimmie and Judy Perrin.