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The good, the bad, and the ugly - discover what customers are saying about Wildblue Internet

Welcome to our customer reviews and complaints page for Wildblue Internet. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Wildblue Internet.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Wildblue Internet's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Wildblue Internet, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Wildblue Internet. Your feedback is an important part of our community and will help others make informed decisions.

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11:10 pm EDT

Wildblue Internet Fraud

We have a retail store in a remote area and until recently we had a wonderful ISP. They went out of business without warning leaving us scrambling for internet service. We need interent service to function and operate on a daily basis. Direct Tv was offering Wildblue so I called to confirm that it would work with a networked system. I was assured that it was the best system available and would work flawlessly. I explained we needed a quick internet because we used it for customer service. They said no problem. I asked if it was like Direcway because we had tried it and it did not work for us. They said no it was the best service available it worked with anything and anywhere. They told me there was several packages available and they steered us toward the package they felt would be sufficient for our needs.The installer messed up our network . We were frantic and asked him to please restore the system and make sure it was working. He said that it was not his job but if we paid him another 150.00 he might be able to help. He left without checking to see if it was working. We spent the evening on the phone with tech support trying to get things working. The month of November we were on the phone for the entire month daily trying to get the service to be faster than the NetZero dial up we were forced to use. During this time there Customer Service talked us into upgrading for more money to a faster package and it did not work either.We paid 399.00 for installation and 99.99 a month. It was installed in 11-07 and disconnected before the end of the month. This company does not have a trial period.
We had there "NON" service 3 weeks.We later learned from an honest dealer that Wildblue does not work with networks but only one computer at a time. They should have been up front and disclosed this information when we asked. They are trying to collect for 11 months of fees and we never received any service from them at all. We spent too much money...too much frustration...We feel ripped off...Lied to...CONSUMER BEWARE. If this was a legitimate company they would not be charging for services they are not providing.We have a new ISP that worked immediately with no problems.

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W
9:04 pm EDT

Wildblue Internet No good

We got wildblue internet... its been nothing but TROUBLE... don't get it... they lied to us and said the uploads and downloads would go back to zero after 30 days. They never did. We called them over and over again. They have been here 4 times and still having TROUBLE with the net. When we signed up for it they never told us about the upload and download bull crap. The installers that put it in did we had to call them to find out about it. We are now stuck in a 18 month contract that we are fighting now.

We had dial up before this. It was better then the wildblue. We get booted like 3 to 4 times a day no matter what the weather is like and they ALWAYS SAY " unplug the modem and see what happened " it never works. I have fought with them over and over again on the phone and its always a different person that don't know what they are talking about. Over all the wildblue is a very very VERY poor internet DON'T GET IT. THEY WILL SCAM YOU OUT OF YOUR MONEY.

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Angie
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Jun 07, 2016 4:50 am EDT

I am relieved in a way to see that I am actually not the only person that is so disgusted with the internet service rip-off we are dealing with from WildBlue. I feel that if I am paying for service and am not getting that service in return that they have defaulted on any agreement that I may or may not have signed. I don't understand how they can continue to do this people. They Suck! don't get this service. you will be soooo disappointed and infuriated by their lack of customer service or loyalty.

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margaritaville
santa margaita, US
Mar 24, 2010 11:44 pm EDT

we recenty moved, only about five miles down the road from our former house, and we asked what we had to do to have out service transfered and they said just leave the equipment there and we'll take care of it. Well...we did that and recenty had it reinstalled and today we found out that they charged us $324.00 dollars because they said that we did'nt return that old equipment. I dont recommend wild blue to any body, there internet service sucks and they definately rip people off, and of course were also stuck in a contract so theirs not much we can do. Wild blue blows if your thinkin of getting it, don't do it!

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nettech
Fargo, US
Feb 09, 2010 11:15 am EST

Satellite internet performance is very poor, partly due to the fact that a telephone modem must be used to communicate with the satellite company. Since you cannot transmit from your house to a satellite, the modem sends the data via slow telephone line. Two way communication is required for internet to work.
The modem contributes to extremely high latency and brings this communication to a crawl. You are better off with a dial up modem. See TCP/IP reference article at: http://en.wikipedia.org/wiki/Transmission_Control_Protocol
The section on Network Function.

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Trey Parker
Minneapolis, US
Jan 26, 2010 4:42 pm EST

Attention everyone. It will depend on your own individual situation. I have had wild blue for almost three years, and i have had little to no problems nothing that a tech geek couldnt figure out. My Wild blue has worked through poor weather conditions (blizzards, Storm warnings, etc) The customer service has been great and i was glad i made the switch from charter cable. I would rather spend a little more to get great service than spend my money with a company that screws you over like charter Communications (Supposed to shut down service but left it running even after we moved from our old location... just plain nice... idiots).

~Quoted by: Craig Davis

"I am a professor at Ohio University and I teach advertising. After my experience with this company, I have decided to write a case study and professor teaching note titled: Wild Blue: Breaking the law or unethical business practices? Should you want to share any experiences with me for the case study and teaching note please email davisc7@ohio.edu"

* Good for you for making the statement that your a professor at Ohio University. What sense does that make to be added to a forum such as this? Breaking the Law? what are you talking about. Read all the terms to the services. It is there black and white! There are no laws being broken. Complain to a better business bereau no to a website such as this. I promise you ... this site will lead the complainers no where

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Craig Davis
Athens, US
Jan 19, 2010 9:58 am EST

I completely agree. I believe they are breaking the law. For example, I paid for the pro package, and my service doesn't even connect at the the lowest basic package level. When discussing this with Wild Blue, their position is that this is not a Wild Blue's issue.

I am a professor at Ohio University and I teach advertising. After my experience with this company, I have decided to write a case study and professor teaching note titled: Wild Blue: Breaking the law or unethical business practices? Should you want to share any experiences with me for the case study and teaching note please email davisc7@ohio.edu

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VENICE
Riverside, US
Apr 14, 2009 1:42 pm EDT

SAME HAS HAPPENED TO US, NO ONE EXPLAINED ABOUT UPLOADS AND DOWNLOADS, WHAT THE RESTRICTIONS WOULD DO.. DIFFERENT EMPLOYEES GAVE US DIFFERENT FEEDBACK, ONE SAID WELL JUST UPGRADE, SO WE DID TO THEIR FASTEST SERVICE PAID MORE MONEY, AND WELL GUESS WHAT, NOTHING HAPPENED NOTHING CHANGED, NOW WE ARE STUCK WITH NO COMPUTER TO DO, BUSINESS FOR MY HUSBAND AND I AND MY SON WHO IS IN COLLEGE CAN NOT USE IT AS WELL, OR MY TWO OTHER YOUNGER CHILDREN CAN NOT USE IT FOR THEIR RESEARCH PROJECTS, SO WE HAVE TO GO TO THE LIBRARY TO USE A COMPUTER AFTER WE HAVE PAID SO MUCH MONEY!

WILDBLUE FOOLS PEOPLE INTO THINKING THEY HAVE SUCH A GREAT SERVICE, THEY SUCK, SUCK, SUCK, SUCK, NOW WE HAVE TO FIGURE OUT WHAT TO DO WITH THE STUPID CONTRACT.

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Russell
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Sep 21, 2008 1:26 am EDT

they are masters at lying. they take your money and play games when it comes time to deliver.
the installers were a rip off i had to threaten to call the calif. contractors board to get resalts

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johnb
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Aug 26, 2008 10:03 am EDT

I agree completely! Have had wild blue since May...and i only get a signal 3-4 days a week...tech always tells me that its "bad weather" either at the New York uplink or "bad weather" at my home...even when its PERFECTLY CLEAR AT BOTH LOCATIONS!( i KEPT MY DAIL UP JUST IN CASE... GLAD I DID!) Any hint of rain or clouds and bam no signal either...avoid wildblue...stay with dail up and wait(no matter how long it takes) for DSL!

ComplaintsBoard
J
11:08 am EDT

Wildblue Internet Wildblue Complaints

I am a Wildblue installer. I has installed hundreds of Wildblue systems.
I have only had a few unsatisfied customers. They are the ones that know NOTHING about computers. The other ones that complain are trying to run 3, 4, or 5 computers on a 500bps service. Some are running two and three Virus programs. You only need one, no matter what your Tech son or daughter tells you. Get ride of NORTON Virus program. Why do you think it came Free in your computer ? No one would buy it if it wasn't Free for the first 60 days. I call Norton a Virus ! Use the Free FSecure virus program that WildBlue gives you. It works and has anti spywear porgrams built in.
Some of my customers computers are so full of Spywear and Viruses that I am shocked that they work at all.
Some people don't even know what the word defrag means. Clean up your computer once in a while.You computer will run faster. Also, do you need 20, 000 pictures of your grandkids on your computer ? Put them on a CD.
The worst problem that I find is, Google tool bar, Google Desktop, Yahoo tool bar. All the Free stuff you are offered on the internet. This stuff is all SPYWEAR. Get it off your computer! STOP downloading stuff that you think is FREE. That stuff tracks every move you make on the internet and SLOWS down your connection. Nothing is FREE !
I have read some of the complaints posted on here. Some are just out right lies. First. All Wildblue Techs are here in the US.
NOT in India. They speak English! Wildblue does NOT install any software in your Computer.
Wildblue has a Download limit. It is 7, 500 MB over a rolling 30 days. That is for the Value plan. 7, 500 MB is a lot. You could watch 50 seven min. videos on youtube everyday for a month. Just don't download them.
Hughes Net is 2, 500 a month so Wildblue is three times as much. The higher the plan the More Download you get. You can't run 6 Ebay sites on the Value Plan. Spend the money and get a higher plan. Wildblue has Commecial Plains. People just don't want to pay for it !
Wildblue only installs the system on ONE computer. If you want to add more, then don't blame Wildblue because your trying to run 3 computers on the Value Plan. You expect to run 3 computers for $49.95 a month? Spend the extra money. If you had dial-up for $20.00 a month you couldn't run 3 computers on it.
I had one customer that downloaded the whole season of the Sopranos and wonder why his internet was slowed down. Go RENT it for 6 bucks !
Most of the complaints on here are from people that complain about everything. Take a computer course ! The old expression is, You bought a Volkswagen and expect a Cadillac !

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Marc R Keith
Malo, US
May 18, 2010 6:15 pm EDT

I want to add to this board about horrible and false claims of excess bandwidth use from Wild Blue. I'm on their PRO package, which is the highest one they offer because they said we had exceeded our bandwidth usage. That was a totally false claim. ]

My wife and I are semi-retired, run a small farm, and only spend an our or less per day online. We have never downloaded a youtube or any other video, we don't share files, we don't download movies, nothing. Yet somehow checking email(no attachments) and looking at the weather forecast has taken us over 14 GB per month.

I've checked my computer repeatedly for viruses and there are none. I've started unplugging the wild blue modem for up to 23 1/2 hours per day, but my bandwidth usage according to them is at 92% and rising. We recently went to Seattle for three days, and when we returned after having the entire system powered down for three days, our bandwidth total hadn't decreased but by 1%.

Even if it had been at 100% when we left, after three days it should have been down to 90%, based on 3.3% per day. Wild Blue is committing fraud. Perhaps we should all get together and file a class-action lawsuit against them for fraud. I'll be writing an official request for prosecution to my State Attorney General, and will be printing out several of the preceding letters to attach to the letter.

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fizzbincat
Humboldt, US
Feb 18, 2010 7:29 am EST

My husband is a 30 year IT Manager at a fortune 500 company so don't say the customers don't know anything about computers! I'm sure he knows way more than you do or the whole "tech" team at Wild Blue combined. We have had horrible service from Wild Blue...they also lie about the bandwidth usage to force people into the higher paying plans. Our download speeds have been bad and getting worse, then just recently, Wild Blue suddenly shows an unexplained spike in the upload that bumped us over the FAP even though, interestingly enough we were not even home during the days they claim it spiked. We got Verizon Wi-Fi until we can get hooked up to the local wireless broadband service and this really shows the fraud one two fronts. First...the speed through Verizon's Wi Fi is about 100 times faster than Wild Blue was giving us. Secondly, and more glaring, is the bandwidth usage. We are using the internet in the same way we were with Wild Blue...when I check the usage on Verizon (we have a 5000 limit for up and down) it shows us using a FRACTION of what Wild Blue claimed we used. I can't believe I allowed Wild Blue to dube me out of so much money for so long with their fraud...the wireless broadband we are getting is used by many neighbors and friends and they are completely satisfied with it and there is no limit on usage...wish I would have been smart enough to realize all this sooner and save a bundle of money.

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opnwhl4
Colona, US
Apr 28, 2009 4:19 am EDT

Wow, for a so called "Tech" you sure don't have a very good grasp of the English language. Before giving someone a "lesson", learn to spell. Do you actually think anyone is going to take your biased garbage to heart?

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john berthelot
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Jul 13, 2008 3:22 am EDT

For a so called tech you really should not be posting your ignorance of computers or your own wild blue crap on the internet. Wild Blue totally sux here. It works okay normally but from 11:00 am Central Time to ~6:00 PM it is really bad. Their tech support is totally useless except to tell you that weather is the problem or to reset their junk. I have worn out 3 switch boxes that were set up just for their trash because of having to reset it so much. If you enjoy waiting on hold for 3 hours at a time, by all means, sign up for this crap. You'll waste a lot of time there. All tech support can tell me after all this is that they want to send a service tech here at a cost of $95.00 minimum per trip. If not for tearing up my roof, I would have taken a baseball bat to their trash long ago. Now if you would care to tell my why the second light is off 90 % of the time here from 11AM to 6PM only, I'd love to hear about it. Also, in my agreement with this crappy service, it clearly states that we are required to supply our own Antivirus program. Also, the tech who installed your crap here is the one who set up the wireless network at the very same time. Now you'd have us believe Wild Blue doesn't authorize this. Maybe you just need to review your Wild Blue 2 second 'class notes' or were you sleeping through that part. If you can explain what any of the baloney you've mentioned has to do with the second light blinking at certain times or having to wait on hold for 3 or more hours for your so called tech support to blame your crappy system's problems on weather or modem needs to be reset again or 'we'd love to send another service to you at $95.00 per trip' scam, I'd just love to hear it. If not, for a so called tech, you may want to consider returning to McDonald's to flip burgers.

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Heather
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Jul 10, 2008 1:21 pm EDT

Wildblue DOES load software on your computer...what the hell do you call the Wildblue Optimizer?

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Mr Ladfrombrad
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Apr 18, 2008 3:10 pm EDT

Your an idiot who can't spell, never mind trying to lecture people on how to secure there computers. This is a complaint board isn't it, not somewhere to reason your incompetence .

[Quoteeee}
You could watch 50 seven min. videos on youtube everyday for a month. Just don't download them.{/bllx]

What do you think happens when they watch them? Not magically download them at all? Sorry streaming doesn't download at all does it ###?

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K
7:12 pm EDT

Wildblue Internet Everyone - This is what wildblues customer support uses?

I don't know if this is readily available to everyone, but it just showed for the first time on my computer. Maybe it can be of some help to everyone?

https://portal.servicecenter.wildblue.net/portal/dt

This seems to be what their customer service people have to use. No wonder their so bad. I now have 5 complaints and NOT ONE has been properly answered.

http://help.wildblue.net/care/article/2499

Good Luck.

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T
12:33 am EST

Wildblue Internet Scam and fraud!

My experience of Wildblue Internet:

1.) They canceled my scheduled installation 3 times and wanted to extend it over a month and half from the initial scheduled installation. (We had no other company to choose from in our area so we stuck it out).

2.) They charged us 3 separate months a duplicate fee for the equipment installation of $199. Each time I had to call in and have it removed from the bill as it was already paid in the initial set up of our account.

3.) The internet service has never been fast and at best has a hair faster than dial up (even using their largest package at $79.99 a month). And to be clear the weather can be clear and your service will be gone.

4.) Their limit on bandwidth is beyond ridiculous. Though there is more complications to satellite equipment there is no excuse for crawling or not moving at all when you load a page.

5.) Their hold time to their 24 customer service is the worst I have ever experienced. On hold for more than an hour almost any time you have to call them. They claim they are experiencing heavy call volume (most likely from complaints).

6.) You are stuck in a contract for 18 months and to get out it you would still be paying the same price as to keep the service (if that is what you can call it).

7.) They have wasted my time here writing about crappy service. But I don't want another person to get stuck in crappy service like I did.

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7:48 am EST

Wildblue Internet Bad service!

I live in a rural California county where there are limited ISPs. At the time that I signed up for Wildblue, it was the ISP of last resort -- and now I can see why. If there is any kind of weather, my internet service is slower than dial-up or unavailable altogether. Since the conversion to Google, I have been without email and cannot login or reach technical support. If you can't login, you can't change the password! I am a college student, working full time. I NEED RELIABLE INTERNET SERVICE AND WILDBLUE DOES NOT MEET THIS FUNDAMENTAL NEED.

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michael chadwick
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Mar 17, 2008 11:45 am EDT

I have read quite a few complaints about wild blue and I am having the exact same problem. I am paying four time more than I did in Georgia and receiving horrible service. And good luck ever speaking with a representative I think the must have only two people working the service dept.I have been without my e-mail four over two , I have spent hours on the phone yet to speak to a live person all I get is call back in a couple hours , well I have over a hundred times, and I have e-mailed them with no response, how can they get away with this? should they not have to compensate us for such a terrible service? I had no other choice except dial up service now I wish I would have went with them. I would not reccomend them to my worse enemy.

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Gaines Black
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Mar 07, 2008 10:08 am EST

I also have Wild Blue. Since the switchover to Google mail, I have been unable to contact
Wild Blue by phone, support chat is disabled, and emails go unanswered. This has gone on
for 7 days. I cannot get help, nor can I get my service terminated.
The corporate phone number for Wild Blue is: [protected]. Give them a call.
If enough people call the Execs maybe they will get the message.

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